Iberostar Selection Paraiso Maya Suites: We LOVE Iberostar Paraiso Maya !!!

My wife and I have just returned from our 42nd trip to this Resort. We used to travel around trying different places but this one has everything we truly enjoy. First of all, it is not too far from the airport and cool, comfortable minivans are used as shuttles instead of large, smelly buses. I'm sure nobody enjoys riding a bus immediately after a 4 hour flight. *For your peace of mind, the Resort is secure and gated and security personnel regularly patrol the entire compound morning, noon and  [... read more]night. Our arrival and check-in always goes smoothly. The bellboys take the bags from the minivan and place them under watchful eyes while guests proceed to the front desk. As there are never more than 2 or 3 couples checking-in, the process happens quickly without waiting or lineups. New identification wristbands are made from a very comfortable cloth instead of that old-style sticky plastic. Once a room number is assigned (the rooms are always ready), that number is given to the bellboys and you are taken by them in golf carts to your room. The property is "manicured" daily by an army of groundskeepers. In other words, the Resort is clean and beautiful. No matter how many times we visit, we always notice something new and interesting. If you ever grow tired of sitting on the beach or at the pool, you will be fascinated by a walk around the grounds. Of course the rooms are also cool, clean and very comfortable. However, if you do find something that is not to your liking, for example a wobbly toilet seat, just let your Concierge know and the concern will be addressed and/or fixed right away. Each building has it's own Concierge who will be happy to help you with ANYTHING at all. This brings us to the Resort staff. From the management to the janitors, to say they are pleasant, polite and extremely concerned with your every comfort would be an understatement. Take some time to meet them. What an incredible group of people! Would you like dinner reservations at a particular restaurant? Done! Did you forget something at home? Let them surprise you with a new one by delivering it, free of charge, to your room. Would you like to learn some Spanish? Ask anyone! Is there a particular brand of alcohol which you prefer but is not stocked on the premises? Don’t be shocked if they send somebody to the liquor store for you! These people are unbelievable! They do everything they can to EXCEED your expectations. One thing which we most enjoy is meeting and getting to know the employees. One thing we least enjoy is finding out, upon a return trip, that one of our many friends is not there anymore because they have moved on to new employment. It is sad but there are always new people to meet. Believe me, the Resort would not be the same without these GREAT people. The food is fantastic. In fact, the food in the buffets is so good and daily so diverse, that there really is no need for the specialty restaurants located around the Resort. Iberostar Paraiso Maya has it’s own golf course. A beautiful layout which is also maintained to perfection. In fact, Big Break Mexico was filmed there a few years ago and I was thrilled to watch the World Team Golf Championships which were held there. Green fees for guests are just $59 and that includes the cart. One really nice feature is that the “all-inclusive” aspect of the Hotel extends to the on-course beverage cart! *My only words of caution will be advise you all to avoid spring break. Anywhere! Teenagers are (and YES, I used to be one) insane, loud and inconsiderate. Finally, and also for your peace of mind, please be confident that the water served in restaurants and buffets IS bottled and clean. Drink all you want without fear of Montezuma’s Revenge. Just don’t do anything stupid, like trying to impress your friends by power-drinking in the hot sun, and I promise you will have a fabulous vacation.

Selection Riviera Cancun: Really good resort

Room are clean , room service really quick and courteous really good restaurants with diverse food for pretty much any taste The pools are kept clean and easy access. Beach was not great. The water was a bit mucky. Due to season

Sandos Caracol Nature Resort and Water Park: Awesome Jungle

These were the most natural grounds that we have experienced. Once you walk out of your room you are in the jungle. With lots of animals wandering around. We saw coati,raccoons, birds- parrots( unfortunately only in cage) , peacocks, interesting looking blackbird with beautiful blue wings, monkeys and then there were farm animals - donkeys, sheep, pigs. The beach was not the best for wading as there were many rocks but oh so many fish to see. You did not even require a snorkel and mask. But do r [... read more]emember the water shoes. The evening entertainment was awesome. Usually there are 3 Miyan shows each week. Plus other shows on the other nights. All of the staff are fantastic and very friendly. They are great representatives for the hotel. The food was very good and you had your choice of buffet or a la carte every evening! Only required a reservation at the Japanese restaurant. Our room was always very clean but there were a few days when housekeeping did not come til 4:00 in the afternoon. The only problem we did encounter was our key (electronic card) was malfunctioning for about 4 days due to the humidity at this time of year. This required us waiting for security personnel in order to get into our room and then waiting in the room while they repaired it. A lot of time was wasted waiting to get access to our room. This was not an isolated situation as there were others experiencing the same problem. Overall we enjoyed the hotel.

Bahia Principe Explore Akumal: Awesome resort!

Everyone working there cares about you, they make you feel welcome and are incredibly hard working. The service and scenery is phenomenal. Definitely will be back and will try more of the a la cartes and scenic day tours they provide

Blue Bay Grand Esmeralda: Amazing Resort

Food was delicious, friendly staff, clean resort. The Beach was okay, did not go in the ocean as it was not clean could be dirty due to Hurricane Irma and Maria going through. But we did sit at the bar on the beach and it was great. All the pools were clean and big lots of room to swim or walk in. Great idea with the beer/beverage cart and Popsicle/ice cream cart around the pool.

Barcelo Maya Colonial: Grace

We just came back from our trip to Mexico. To tell you the truth we didn't like much our vacations. The beach has a lot or rocks and a lot of waives, we couldn't swim with the babies. The buffet was way to far from our suite and was impossible to walk with the babies 3 times per day because it was too hot. But the most important thing was that I was looking to go to a nice beach that I can swim with the babies and this time I couldn't do it. That was very bad. We had to travel 2 hours to get [... read more] to Isla Mujeres to find a nice beach that I could swim with the babies. But thats it, only one day of beach. I am very disappointed of this trip. My friends and husband are very disappointed as well.

Bahia Principe Explore Coba: Very nice resort!

Best hotel that we have stayed at in Mexico. Very clean hotel and grounds, friendly staff, exceptional service. Close to all the cultural and adventure activities on the Yucatan Peninsula. Good value for money. Would return to this hotel for sure.

Barcelo Maya Beach Resort: Awesome resort

Best I ever visited. Outstanding in cleanliness, accommodations, service and food. Had a wonderful time enjoying crystal clear water in presteen pools, great beach and scrumptious meals. Had the best beef tenderloin at the Santa Fe restaurant. Highly recommended.

Excellence Riviera Cancun: Perfect second stay at the ERC

We traveled as a couple from Sept. 18 to 25, 2017. Booked an Ocean Front Roof Top Terrace in the Excellence Club. We arrived around 13:30 and check in was a breeze at the EC lobby. Our room was perfect and the Terrace, WOW, spectacular! We did enjoy the view, the plunge pool every morning and every night. We absolutely LOVED it! Everything was perfect from day one until we left. Everyone one we meet is smiling, acknowledging you with a warm and friendly Hola!! Always making sure we are having [... read more] a great time and more than willing to help out in any way! Service from everyone was great everywhere on the resort. If you want a shaded spot by the EC pool, get ready to be out before 7 to reserve a spot. Otherwise, there were always plenty of available chairs or bed on the beach. Servers come every 10-15 minutes to make sure you have all you need. EC staff come with you, brings a bunch of towels to prepare your chairs for you, bring some treats during the day, clean your glasses, etc... We were spoiled!!! Food was great like last time. We enjoyed Chez Isabelle Twice, Basmati, The Lobster house and a romantic dinner on the beach. Every meal was great! The lobster house for breakfast close to the beach is a must. One morning my wife wasn't very hungry and asked if she could have a plate of a few assorted cheeses. You should have seen the plates they brought. It is never a bother, always so helpful and trying their best to make sure you have the best vacation possible. We have tried many 5 star resorts over the years and The ERC is the one for us. Just big enough that no matter where your room is, you are no more than a 5-7 minute walk away from anywhere you want to go, great beach, Quiet and not so quiet pools everywhere, great rooms, clean, wonderful gardens, amazing staff, no bracelet, no dinner reservation, 9 or 10 restaurant to choose from and close to the airport. Again we highly recommend it, great value well worth the money!!

Secrets Maroma Beach Riviera Cancun: Beautiful Beach, Great Service

Secrets Maroma is in the process of renovating their rooms and we stayed in one of the newly renovated rooms. PROS: * Adults only! No kids! Most of the people were couples. There were a few groups of women, but 95% couples. * Excellent service everywhere. Beach drink/food service was constant and they brought you water without asking. They also bring around cold face cloths in afternoon and clean your sunglasses. Concierge called us by name and was very helpful. * Beach is very  [... read more]nice. Sand is white powder. No rocks in water or beach. Lots of palpas and chairs for sun or shade. * Food is excellent. Montreal steak at Portofino restaurant is to die for. So tender you don't need a knife. The food quality is great. However, I found the selection to be lacking at the buffet. Most large resorts have a large buffet selection. There was plenty to eat - just not the selection that most large resorts offer. * Nightly shows were entertaining and different than most resorts offer and are worth watching. They offer lots of daily and evening entertainment including foam party in pool, live size angry birds, Mexican bracelet making, spinning in pool, BB gun shooting, archery, mini golf, Texas hold em tournaments etc. CONS: * If you are a smoker, this is not the resort for you. When you check in, you have to sign a piece of paper that you will not smoke in your room OR ON THE BALCONY!!!!! (Which is absurd - I can understand in the rooms, but not in outdoor open areas) My husband smokes and felt like a criminal. There are only a couple designated smoking areas and you are not supposed to smoke anywhere except in those areas. People did smoke in the outdoor areas and on the beach, but had to do it very discretely. * Air conditioning in our renovated room is movement activated. Therefore, it completely shuts off at night and it gets hot in the room. Whenever one of us woke up, we would have to get up and walk around in order to set off the sensor to start up the air conditioning. It was a major pain in the ass and it gets hot in the room real fast. * Although the brochure states that there is a buffet for dinner, the World Cafe where it is supposed to happen is closed every night. A couple nights there is a buffet/show around the pool, but on some nights there is no buffet dinner. * The Barefoot Grill was closed due to maintenance. There is a handout that you get every night telling you the activities etc for the next day. There was nothing on the handout to say the Barefoot grill was closed or that they had moved the food to the other side of the Seaside grill restaurant. They should have posted a sign on the Barefoot grill. We didn't know that you could get food elsewhere. Very poor communication, especially when they have a flyer going out every day. It should have been updated. * We were told by the beach service staff one day that we could not sit at the beach under the palpa because we were only two people and were told to leave the beach area. This really made us angry and upset. Especially when on each side of us, there were two people under each palpa and they never said anything to them. This resort has too many rules. It's crazy.... don't smoke, don't sit here, don't do this. I am giving this resort a 5 star because the beach was gorgeous and the service and food were excellent. The resort is very nice. I think every resort has problems and issues they need to fix and no resort is 100% perfect. Because the main elements of food, beach, service and accommodations were very good, I will give it 5 stars.

Barcelo Maya Colonial: Not for babies

Hi Teresa, We just came back from our trip to Mexico. To tell you the truth we didn't like much our vacations. The beach has a lot or rocks and a lot of waives, we couldn't swim with the babies. The buffet was way to far from our suite and was impossible to walk with the babies 3 times per day because it was too hot. But the most important thing was that I was looking to go to a nice beach that I can swim with the babies and this time I couldn't do it. That was very bad. We had to travel  [... read more]2 hours to get to Isla Mujeres to find a nice beach that I could swim with the babies. But thats it, only one day of beach. I am very disappointed of this trip. My friends and husband are very disappointed as well.

JOIA Paraiso by Iberostar: Paradise

From the moment we got picked up we knew we were in paradise, the hotel is beautiful and the grounds are amazing , the food selection is the best we have ever seen, the beAch is well kept , food at surf and Turf and Italian were are favorite

Bahia Principe Explore Coba: If you're looking to Party book Coba, if you're looking to relax book Tulum....

When we arrived to Coba we were greated by a dozen drunk people at the front desk (like falling down drunk). This was not how I wanted to spend my vacation and opted to be moved to Tulum. We had Golden Club, so we were able to make use of all the resorts on the complex. Our experience at Tulum was awesome. Close to the beach, service was great and lots of choices at the buffet. Our room was spacious and the AC worked great. Which was great since the humidex was 88% The bar fridge was k [... read more]ept topped up and the cleaning service kept our room in tip top shape. Yes, it had a musty smell...it happens with tons of humidity and everything stays damp. It didn't make or break our vacation. The Beach. For those who dream of white sandy beaches with no waves, rocks or seaweed..sorry, there are all three. Bring water shoes or walk up the beach past the resort (at your own risk) and you'll find calm, sandy waters. The beaches in the Hotel Zone are all the same, so don't make this a make or break for the Hotel. Just bring water shoes! As with most resorts the A La Cartes were OK. The Japanese restaurant was by far the best. I preferred eating at the buffet, I was able to make better and more healthy choices. However, I did eat my fair share of tortilla's with Gauc and Salsa....delish! I'm not a big drinker. But, the beer was cold and the margaritas were real....no fake lime slushy stuff. We had wine with supper, it was good. Oh! I almost forgot....At breaskfast, get a coffee with milk and ask for a shot of Bailey's and a glass of ice....mix it all together over the ice....voila! Great way to start the Day! Lastly, the resorts trolley system is very efficient...so don't worry about having to walk far. Hope this Helps.

Barcelo Maya Colonial: Money well spent

1. This is a couples resort. Not for singles wanting to party. 2. The wifi was free for a few hrs in morning and afternoon. 3. The beach shore was rocky. Other than that, excellent ...service.food..etc

Blue Bay Grand Esmeralda: very good

excellent food. many options for vegetarian and non vegetarian which i was happy about it. very close to many places such as playa del carmen. the hotel offer a taxi service for $5 to playa del carmen and they pick you up as well .

Grand Palladium Colonial: It was nice

The hotel was nice and comfy clean and roomy air conditioning after the humid temperatures outside lots of mosquitoes but I know you can't control that. I love how you put pecies of nature in the resort how it was open and beautiful. But the food could have better some of it made me sick but the Japanese restaurant was amazing and the buffet was good

Riu Palace Mexico: very good resort

the ground the building and restaurant were very clean. The beach was amazing. Only issue at the beach was the beach bar was too far. The people are friendly and willing to help. Very good services. Some people did complained about the air conditioning in their room, we had no problem.

Barcelo Maya Tropical: Almost perfect!

We spent 11 days , starting on September 15 at Barceló Maya Tropical. Upon arrival due to increased flow of visitors attending conference at Barceló Maya Resorts, we were upgraded by the hotel to premium junior suite with ocean view. Thank you Barceló! The view was breathtaking. The room, however, had few issues that made our stay not entirely comfortable. The air conditioning was preset at 21 degree Celsius, We found it often too cold, especially at night and were unable to adjust set [... read more]tings. Secondary the exhaust fan in the bathroom was not working, leavening smog of steam everywhere in the room. The bed and pillows were super comfortable and ensured good sleep and rest. The housekeeping service , despite tipping was average and inconsistent. It happened that the room was not cleaned at all and towels were not replaced. We called reception desk and asked to see someone from housekeeping. The issue wasn't resolved and after waiting for two hours we decided to shower and reuse old, wet towels that were lying on the floor since the morning, so we could go for dinner. The housekeeping supervisor who was speaking to another tourist, few doors away from our room, was very helpful and understanding, making sure that we returned after dinner to clean place. The grounds are magnificent and beautifully maintained. The beach was rocky at some areas, so we recommend wearing water shoes. There is plenty of chairs on the beach and no need to get up early in the morning to run to the beach to secure lounge chair that is close to the water. The beach itself is wide, but not very long for those who enjoy long walks. There is small reef just off shore which combined with crystal clear water, provides easy access for snorkeling . You can admire and enjoy colorful fish, turtles and see sting rays. Great variety of food choices . There is plenty of options in buffets plus five a la carte restaurants .We recommend La Trattoria and Mexico Lindo. Delicious food accompanied by exceptionally friendly, helpful service. The only exclusion and surprising disappointment was waitress at Kyoto restaurant at Barceló Maya Colonial, as reported in the complaint letter submitted through our BD Representative. We would like to extend our special "thank you" to Byron Zorrabal and Victor (sorry but we don't know Victor's last name) in Tropical Buffet for above and beyond super service, for kindness, enthusiasm, being so attentive, welcoming us always with smiles and friendly attitude. We hope to see you guys again! During the day you can opt for quiet time or get involved with variety activities that are taking place around the pool and on the beach. The activity team is incredible! Super energetic, entertaining motivating and ensuring that we all had fun and good laugh. Water aerobics and dancing classes were the best cheer! The Water Sport Centre at Maya Caribe offers variety of free of charge water sports from catamarans, kayaking, wind surfing, and more. Gabriela Hernadez is always very helpful with booking and suggestions. Gabriela always shines with super friendly attitude and will greet you with a smile. Thanks you Gabriela for making our stay at Barceló so much more memorable and allowing us to enjoy our time on catamaran ride! As for night entertainment we felt that there was lack of information and poor communication about what was taking place in the resort. The Palenque theater was closed for most of our stay. In the Tropical Lobby there was no information listed what was happening in the Kukulkan theater at Barceló Caribe or where and when evening events were taking place. The reception staff at the front desk gave us few times wrong information leading to us missing on events . We learned that going daily to guest services and getting information was the best and most reliable option. We wish however that there would be a calendar either at front lobby or on the board by swimming area listing shows. The last but definitely not least is the dolphinarium. As animals lovers and environmentalists we have refused to go and see the show. We are livid about five dolphins being kept caged in captivity and from what we heard from others in really small pool. With so much to do in the resort, is this so called "attraction" really necessary for the tourists? It makes no sense, having on the other hand signs posted not to feed fish to preserve local fauna, having isolated area preserving eggs of sea turtles, not using straws in drinks to preserve environment, and yet keeping animals in captivity away from their natural habitat. We are hoping that the voices of those don't support having dolpinarium on the Barceló Maya Grand Resort will be heard. Thank you Barcelo for much needed relaxation!

Wyndham Alltra Playa del Carmen: O.K. resort

this hotel was not up to par - a few things advertised as hotel having did not exist. There was only one "a la carte" restaurant - the "il pescatere" an Italian restaurant which was very nice - but the other two were closed "Maria's" and "Health" and under construction. The Brazilian restaurant was NOT "a la carte" but rather more Buffet style - as there were no menus - and the food was not that great. The main buffet "Albatros" was a disappointment as the same food(lunch and dinner) was ser [... read more]ved everyday, cold and the variety was very limited. There was no self dispensing alcohol bottles in the room (as was advertised) and you could tell where the bottles were at one time as it was now sealed and the wall redone.. The beach was very limited with really no swimming ability in the gulf because of all the algea. I would not recommend letting children play on the beach.

Riu Palace Mexico: Riu Palace Mexico

Loved the hotel. Beautiful. My only complaint was the weather. Very very hot and humid. I would only return in the Winter months. A friend's allergies were bad because of a moldy smell. I loved the shopping at 5th Avenue but again it was too hot to enjoy. The food was the best I've had at any of the resorts I have been to.