Bahia Principe Escape Bouganville: Luxury Bahia Principe Bouganville La Romana Dominican Republic

This hotel was fantastic. The rooms were large and very clean with a separate shower and Jacuzzi tub. Maid service was excellent, they even had a turn down call at night where they left little chocolates on your bed. The entertainment staff were awesome always something going on at the pool. The restaurants were excellent I never had a bad meal the whole time I was there from buffet to booking a gourmet restaurant at night. The beach was very clean and well maintained. Entertainment in th [... read more]e evening was also very good. I really don't have anything bad to say about this resort. Tammy Templeton recommended this resort and I would like to thank her for the recommendation.

Bahia Principe Grand Bavaro: Amazing resort

This was my boyfriend and I first trip together and also celebrated his birthday there which the resport had a birthdat banner on the door when we arrived and on his birthday they had brought a bottle of champagne and a fruit basket to our room also at dinner we had another bottle of champagne at our table and had 4 staff members, and sing to him. This reposrt is beautiful a 10, the grounds are so well kept daily they are even moping the walkways and cleaning the gardens everyday. The foo [... read more]d was amazing in the la cart and buffet, our favorite was a Japanese it's a must. Drinks were pretty good lot to choice from. Entertainment was good always had 3 shows a day morning evening and night time in the village, also liked they had a casino, shops, karaoke bar, sport bar for the hockey games and a disco in the village as well. The beach was breath taking and they were on top of cleaning up the seaweed every morning. The pool was great, pool bars as well, we stayed mostly on the beach or the pool by the beach. Our room request was honored which was fantastic as we wanted to be close to the beach. Staff were always nice and welcoming. I could go on... and on... Over all this is a fabulous resport that I would recommend to anyone, we will definitely be going back and already talking about the next trip Thank you Grand Bahis Principia Bavaro for making our first trip together one we will always remember

Bahia Principe Escape Bouganville: Great week in LaRomana

What a week! From start to finish everything was great: -delicious food from buffet for breakfast and lunch and a la carte every night with a reservation for 8 people ( no problem for that) -we got our oceanfront room on ground floor on a corner unit, very big room and patio; close to pool and ocean -easy transfer, check in and check out; since we had a late departure we were able to get another room for 25$ as we wanted to enjoy our last day -beautiful sandy beach and a little walk on both [... read more] sides of resort; ocean water was beautiful too! And of course the people were great and friendly! Thanks for a wonderful vacation at Luxury Bahia Bouganville!

Bahia Principe Escape Bouganville: Beautiful resort.

This resort is exactly as the pictures show. The rooms are large and very clean. The restaurants were excellent and the buffets had a good variety. Easy to find chairs at both pools and the beach. The staff at the buffets were a little disorganized and it often took quite a while to get a drink. Room service had a good menu and prompt in delivering the food. We had a few issues with the housekeeping dept, but a quick call to the concierge and the situation was rectified.

Bahia Principe Explore La Romana: Horrendous accomodations

To whomever it may concern,  We are writing a formal complaint to you regarding a recent stay at the Grand Bahia Principe La Romana resort.  We began with a very delayed flight from Toronto Pearson Airport to Santo Domingo. After another lengthy delay waiting on the shuttle bus, we finally made it to the resort. Check in was smooth and we got to our room quite quickly without any trouble. Being greeted by a non-functioning and infested room though, was unacceptable, given the pricey $160 [... read more]0 we each paid for the trip.  Upon stepping into the room and looking around, things were clean and in order, but we did notice the drinks in the fridge were warm, and the room did not feel as though the air conditioning was on the highest level which we ensured it was. Hoping the air would continue to cool, we attempted to use our safe to lock our personal items prior to leaving the room.  There were no instructions on or in the safe, and the knob on the door of it was almost broken. We left it for the night, deciding to ask someone to help us in the morning with it. An Air Transat rep gave instructions the next day for the use of it, which worked but the safe was still difficult to use due to the door knob being broken.  Over the week we noticed there to be a lot of mosquitoes in the suite, likely due to the humidity from the faulty air conditioner. We did not think it was abnormal until we talked to our friends a few days in to our stay. They were on the other side of the resort, and they claimed to have no bites and no mosquitoes in their functioning rooms.  We called the concierge desk on day 3 regarding the warm drinks in the fridge. We reached an employee who told us they would send someone to check out the fridge right away. No one showed up to our suite. We called later that night and the next day about it, no answer. No one showed to fix it during the week.  Day 4 we were in bed at a reasonable time, just after 11pm. Our neighboring guests were loud, obnoxious and screaming very very loudly. This went on for approximately 45 minutes to an hour. We called the concierge desk but no one answered. This went off and on the rest of the night.  Day 5, we noticed while using the bathroom that a few drops of water were dripping from the ceiling above the toilet. Thinking it was from the condensation from using the shower, we ignored it. This continued to day 6 even without any condensation from the shower being used. Knowing the lack of customer service we got from our previous complaints, we decided against making another complaint and left it alone as there was only one day left.  The final issue came on the last morning, day 7. Waking up around 9:30am, myself (Amanda) walked toward the front hallway of the suite to use the bathroom. Just as I reached where the AC vent was located, I slipped in a massive puddle of water, thankfully only getting a minor bruise to my knee. The hallway floor had flooded and water had been leaking through the ceiling where the AC was located, down the walls and creating a large puddle across the hallway. We were absolutely appalled at how this could happen and immediately placed a towel over the area to walk through and went up to the concierge desk in person to get an explanation and to clean up the room as we only had a few hours before check out.  At about 10am, we went to the desk and was greeted by a woman who, once we explained everything that we had been through during our stay, showed very little empathy towards our situation. We showed her a video of the damaged suite and she told us she would send a manager right away to our room. She proceeded to tell us because of the infestation in the room she wanted us out of it for at least 2 hours to “fumigate”. Reminding her it was our final day here, we told her we could not do that as we needed to check out by 12pm. We asked for a later check out to accommodate us as it seemed to be the least she could do considering the mess we had been dealing with. She denied our request, telling us that she needed to ensure the room was ready for the next guests, making us appear insignificant to her. Frustrated, we left the front desk and returned to our room to find no manager there let alone any one to check the leak we had showed her on the video. Finally, a cleaning lady knocked on our door and was quite alarmed at the water pooled on the floor. She replaced two towels down, and left. We proceeded to pack our things, and waited until 12pm to leave and check out. In those few hour between us filing the complaint and her telling us a manager would be there, not a single other employee showed up to our room.  We find this an unacceptable way to treat your guests who pay for a 5 star resort. The accommodations we had were horrendous compared to what we were expecting and this will be the last time we stay at a Grand Bahia resort, and use Air Transat services, including trip central.  We would like a response, an explanation and a solution to these issues in a timely manner. This was completely unacceptable, and we will not refrain from sharing this experience with other potential guests to ensure people know exactly what to expect from a resort that is claimed to be 5-star like this.  As mentioned above, we do have a video of the pool of water and leakage from the final day of our stay, which we will happily show you. We look forward to your responses. 

Riu Republica: Nice resort.

The hotel is well laid out with nice grounds and very clean. Buffets were good but the a la cartes need more sit down meals instead of buffet styles. Servers were over the top at the buffets. Pools were laid out excellent giving everyone a choice for there needs. Rooms were clean and everything worked well but they were very plain. Beach was nice but could have a little more effort in the garbage pickup there was anything from condoms, chicken bones from the barbecue restaurant and small  [... read more]sticks to cigarette butts. We were disappointed in the evening shows, not much variety there.

Bahia Principe Escape Aquamarine: Amazing place

Excellent hotel, beach was beautiful , and the food was very good, would recommend aquamarine to everybody , big resort with a beautiful new sport bar that was just build . Beautiful big lobby and 3 pool for the resort, access to tennis court and another main lobby .

Bahia Principe Explore La Romana: Amazing resort!

This resort was absolutely gorgeous... it was meticulous; the service was excellent, the food was delicious... there were lots of choices at the buffet...lots of beach loungers available.. loved the adults only side! I can’t wait to go back!

Bahia Principe Grand Bavaro: The Big Bahia

The resort was very well managed. For such a large resort they really did a great job , from our check in to the cleanliness of the room , to the awesome job of displaying food and feeding such large number of people so efficiently. There was plenty of entertainment for all ages, lots of beach & poolside activities. The weather was 27 c everyday . The sunrise in the morning was so beautiful getting up at 5:45 was easy.

Bahia Principe Explore La Romana: Great Resort!!

This was a very nice resort! The staff were pleasant and eager to help. The overall size of the resort was great, it only took 5 minutes to walk everywhere! Cant wait to take the kids with us next time. :)

Bahia Principe Escape Samana: Quiet and comfortable

Small resort, but very well-run: management is often seeking feedback and improving things. Likewise, beach is small, but private. Food and service were very good. Not at all crowded late in April. Lots of stairs, so not suitable for some people. Wind was constant. No kayaks, etc for rent. Only walk would have been along the highway, which I declined. Gym was well-equipped. Resort is quiet, not suitable for the party crowd. Love the balcony overlooking the ocean!

Bahia Principe Explore La Romana: Formal Complaint: Bahia Principe la Romana

We are writing a formal complaint to you regarding a recent stay at the Grand Bahia Principe La Romana resort. We began with a very delayed flight from Toronto Pearson Airport to Santo Domingo. After another lengthy delay waiting on the shuttle bus, we finally made it to the resort. Check in was smooth and we got to our room quite quickly without any trouble. Being greeted by a non-functioning and infested room though, was unacceptable, given the pricey $1600 we each paid for the trip. Upo [... read more]n stepping into the room and looking around, things were clean and in order, but we did notice the drinks in the fridge were warm, and the room did not feel as though the air conditioning was on the highest level which we ensured it was. Hoping the air would continue to cool, we attempted to use our safe to lock our personal items prior to leaving the room. There were no instructions on or in the safe, and the knob on the door of it was almost broken. We left it for the night, deciding to ask someone to help us in the morning with it. An Air Transat rep gave instructions the next day for the use of it, which worked but the safe was still difficult to use due to the door knob being broken. Over the week we noticed there to be a lot of mosquitoes in the suite, likely due to the humidity from the faulty air conditioner. We did not think it was abnormal until we talked to our friends a few days in to our stay. They were on the other side of the resort, and they claimed to have no bites and no mosquitoes in their functioning rooms. We called the concierge desk on day 3 regarding the warm drinks in the fridge. We reached an employee who told us they would send someone to check out the fridge right away. No one showed up to our suite. We called later that night and the next day about it, no answer. No one showed to fix it during the week. Day 4 we were in bed at a reasonable time, just after 11pm. Our neighboring guests were loud, obnoxious and screaming very very loudly. This went on for approximately 45 minutes to an hour. We called the concierge desk but no one answered. This went off and on the rest of the night. Day 5, we noticed while using the bathroom that a few drops of water were dripping from the ceiling above the toilet. Thinking it was from the condensation from using the shower, we ignored it. This continued to day 6 even without any condensation from the shower being used. Knowing the lack of customer service we got from our previous complaints, we decided against making another complaint and left it alone as there was only one day left. The final issue came on the last morning, day 7. Waking up around 9:30am, I walked toward the front hallway of the suite to use the bathroom. Just as I reached where the AC vent was located, I slipped in a massive puddle of water, thankfully only getting a minor bruise to my knee. The hallway floor had flooded and water had been leaking through the ceiling where the AC was located, down the walls and creating a large puddle across the hallway. We were absolutely appalled at how this could happen and immediately placed a towel over the area to walk through and went up to the concierge desk in person to get an explanation and to clean up the room as we only had a few hours before check out. At about 10am, we went to the desk and was greeted by a woman who, once we explained everything that we had been through during our stay, showed very little empathy towards our situation. I showed her a video of the damaged suite and she told us she would send a manager right away to our room. She proceeded to tell us because of the infestation in the room she wanted us out of it for at least 2 hours to “fumigate”. Reminding her it was our final day here, we told her we could not do that as we needed to check out by 12pm. We asked for a later check out to accommodate us as it seemed to be the least she could do considering the mess we had been dealing with. She denied our request, telling us that she needed to ensure the room was ready for the next guests, making us appear insignificant to her. Frustrated, we left the front desk and returned to our room to find no manager there let alone any one to check the leak we had showed her on the video. Finally, a cleaning lady knocked on our door and was quite alarmed at the water pooled on the floor. She replaced two towels down, and left. We proceeded to pack our things, and waited until 12pm to leave and check out. In those few hour between us filing the complaint and her telling us a manager would be there, not a single other employee showed up to our room. We find this an unacceptable way to treat your guests who pay for a 5 star resort. The accommodations we had were horrendous compared to what we were expecting from a resort of this level and this will be the last time we stay at a Grand Bahia resort, and use Air Transat services, including trip advisor. We would like a response, an explanation and a solution to these issues in a timely manner. This was completely unacceptable, and we will not refrain from sharing this experience with other potential guests to ensure people know exactly what to expect from a resort that is claimed to be 5-star like this. As mentioned above, we do have a video of the pool of water and leakage from the final day of our stay, which we will happily show you. We look forward to your response.

Bahia Principe Escape Bouganville: Great resort

This resort is the best . the food is excellent the property is immaculate very clean grounds and the rooms were incredible the one thing that could have been a little better are the drinks or i should say bartenders they need to be trained on how to make good drinks the beach also was mediocre

Majestic Mirage Punta Cana All Suite Resort: Amazing Resort!

Majestic Mirage was fabulous. Cannot say enough about our Butler Noraya. She kept in touch every day to ensure we had everything we needed throughout our stay. The Resort was clean, the grounds immaculate, the food was very good. The resort was not full which made our stay even better. Everyone made us feel special. They knew our names after the 3rd day. We booked the Mirage club 1 bedroom suite. Perfect location. Nice and quiet in Building 5.

TRS Turquesa: Our Favourite !

We have had 8 stays so far at TRS and we totally love it. Its our favourite. We planned almost all of them through TripCentral. Nicole DeForest, our agent, was beyond awesome to assist us and our friends that came along with us. Highly recommend. Tesa and Kevin B

Paradisus Punta Cana: Another amazing vacation!

Third visit to the Paradisus Punta Cana. Highly recommend the Royal Service and if you do ask for Alex as your Butler. The beach is very clean and both the private pool and beach are very close to the suite. All of the restaurants offer very good food. A number of them are open air restaurants so make sure you use some OFF because the mosquitos can be bad. Aside from that looking forward to returning again next year.

Impressive Punta Cana: beautiful resort

This hotel is close to the airport and very clean and well kept. Food is great and drinks are plentiful. I liked not having to wear a bracelet and no reservations for the restaurants. lots of chairs are the beach and pool. no shade at the beach. there are 4 pools, the swim up bar is also the kids fun pool.. not well thought out? you can upgrade your services for $10/day. We didnt do this and after taking to people that did, it isn't worth it. there is only an extra pool and restaurant and r [... read more]oom service. we didnt get beer in our fridge everyday, but neither did the people that paid extra for the upgrade. also you get free WIFI at the theater, or you can pay 30.00 a week for full use. this is NOT included in the upgrade either.No premium drinks to speak of, and this resort is not 24 hours. it is a very lovely place and is great if you are thinking of taking children.

Royalton Splash Punta Cana: Beautiful resort!

This resort had absolutely something for all ages The water park was a wonderful added feature ....a real drawing card.The staff were friendly and always willing to help.....grounds were well maintained as well. Enjoyed seeing the various species of birds and the very tame peacock that would visit our site daily.

Viva Heavens by Wyndham: Amazing Resort and Great Service

Everything was awesome. Food and service second to none. ffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffff [... read more]ffffffffffffffffffffffffffffffffffffffff

Bahia Principe Grand San Juan: Amazing time with my 5 years old daughter!!

Wanting to travel with my toddler ..it was to me the best place. It was safe, the beach was shallow... The intertainment team was absolutely mind blowing. All staff was extremely nice and helpfull. Very friendly and took care of the 2 of us. They knew we were mother and daughter alone, They have made our stay easy and fun. I would go back in a heart beat and so my daughter who is asking when will we go back. On another hand Felicia and her team at tripcentral.ca has been helpfull and kind. Than [... read more]k you very much for you time ans suggestions.