Iberostar Origin Laguna Azul: Good times and people.

Was a fun time. missing items like eggs and meat. It’s an island. Cockroach in room. The atmosphere was nice. The staff were amazing. The pool with the bar was closed due to fixing it. Overall not bad

Iberostar Origin Daiquiri: Shocked

We stayed two weeks. Hotel, rooms, beach, service are great by Cuban standards. Food - is beyond terrible and I mean it. Vegetables selection - cucumbers and cabbage (not even fresh), that is it. Same food selection is served every day. And the selection is at its worst. Prison food. Flies are everywhere in the restaurant. Entertainment is minimal. You WILL get bored unless you are a kitesurfer. Decay is evident everywhere. It is only going to become worse. I love Cuba. I have travelled [... read more] to Cuba more than 20 times. And Cuban people, They are modest and polite at this hotel. But this is my last trip. My advice- pay a bit more and go to Dominican

Iberostar Selection Esmeralda: Attention to Traveller

Overall I had a good time but that’s because of the people I met. Beach was nice very clear water. The biggest problem was the food. Lack of options and the same stuff almost everyday. I had no eggs for the entire week. There’s no soda at all. Only drinks were water,mango juice, guava juice, and beer and whatever cocktails. Service is very slow, when I needed something it would take few phone calls to get someone to come or no one would come. Unfortunate because it’s a nice looking resort. I don [... read more]’t blame them for not having huge option because of the economy but I would not return for that and because of the service.

Iberostar Waves Costa Dorada: My happy place

I have found that the Iberostar hotels have a great vibe for a relaxing vacation. This resort is clean, the staff so, so friendly and accommodating. You can either join in with the games or just relax and read books, vacation your way. The ocean was red flag our entire time there but we were okay with that, you cannot control weather.

Iberostar Selection Esmeralda: Not a 5 star resort…

We chose this resort for the location as we wanted to do some fishing. Resort itself is fairly new and clean. Not much in the area to do outside of the resort if you are looking for an excursion. They had almost no alcohol (beer and sometimes wine), so we bought our own at a local store. This wasn’t a big deal as we weren’t really there for the drinks anyways. Food was as we expected, pretty much the same items on the buffet each day. Eggs one day but other than that, mostly meat, bread and [... read more] cheese. For what they did have, it was decently cooked. We had no hot water the first four days that we were there. Each day that we complained we were given a different excuse (runs on solar, it’s the breaker, etc.). It didn’t seem like anyone cared to fix the issue. Then one night we had an accident and got the sheets dirty (lady problems). We returned to our room to find that we were locked out. Upon going to the front desk we were told that we had to pay $20 for “special laundry services.” We spoke with guest services and told them we would pay on check out. The next day we were out and once again returned to our room to find that we were locked out. Went to the lobby and was again told to pay the bill. We found this extremely frustrating as no one cared to fix our hot water but yet they demanded payment for a sheet immediately. We didn’t care about the money but was the principal of the fact that they went so far as to lock us out for payment when we didn’t have basic amenities. It took us about 3 hours to have this issue resolved and it was only resolved once other guests also chimed in that that also didn’t have hot water. We also saw another couple get charged for a dirty bath mat which seemed a bit ridiculous. The managers at the resort are useless and seem to have zero authority to make any decisions at all. Overall the guest services staff and Jorge in the lobby were excellent and extremely friendly and helpful. The resort was also about 99% full of Russian tourists who the majority of were quite rude and cut in line at the buffet and would steal booze from the bar staff. The Cuban staff seemed to be very frustrated with them as well. I would say that this resort it’s definitely not a 5 star, probably more like a 2. If you come here it’s not for the amenities, it’s for the beach and location.

Iberostar Waves Dominicana: Wonderful vacation at this resort!

Lovely vacation here. The resort is about 28 years old and could use a facelift, as the Punta Cana next door just received. I had a peak a couple of days before it reopened. Just lovely. The rooms are very dated, but spotless, as is the whole facility. My hat is off to them! Staff is very well trained and extremely attentive, outgoing and polite. Just lovely. The food, selection and presentation is fantastic! One minor complaint was communication a couple of times and bartending. I ordered a Te [... read more]quila Sunrise one morning and was presented with a Greyhound(vodka and grapefruit juice). A Sunrise should not be stirred at all. They stirred every one I had there. On another note, I ordered Barcelona rum with pineapple juice one evening and received bourbon instead of rum. The day of our departure, I walked to the lobby to confirm our airline pick up to travel to the airport. The young woman at the concierge desk had no clue as to my question. Did not at all understand me. She was very polite but should have not been placed at this station. Overall, a wonderful 10 days in paradise. I will attempt to book the Iberostar Grand for a trip this coming March.

Iberostar Coral Ensenachos: Nice beaches

I was at this resort in February. The decline by December in quality was shocking. The food in the restaurant was inedible. Serious issues with supply of basic foods. Eggs were unavailable for 5 of 6 days. Breakfast was toast and bacon. We were supposed to have three of the specialty restaurants. We were unable to make reservations at any of the restaurants. Although we did get an 8:30 reservation at the Japanese restaurant. The food was so salty and overcooked that it was inedible. I ha [... read more]ve come to expect the food and amenities in Cuba to be of lower standards in the over 40 years that I have travelled here. The state of Cuba is heartbreaking.

Iberostar Origin Laguna Azul: Disappointed

The hotel has a nice layout but has shortfall in upkeep and basic stocking of rooms. The door wouldn't lock and maintenence was informed but was still not working properly. The food was horrendous barely palatable and I'm not a picky person. The beach is amazing so only points for location. The staff are friendly but minimalistic in response . Currently there is a food shortage so the omelets station was cooking up the stuff to go in the omelets but no eggs were added and plating it for lined u [... read more]p clientele. I got food poisoning quite badly during stay here and heard another whole family on the airplane coming home had food poisoning as well. Wouldn't stay here again and has actually left a bad mark to not want to come to cuba again in the future . Will stick to Mexico instead.

Iberostar Selection Paraiso Lindo: beautiful resort

Our stay at Paraiso Lindo was so amazing! Beautiful amenities. Good Buffet and awesome a la carte restaurants. Great family style resort with a host of activities for children. We would certainly book here again!!

Iberostar Origin Laguna Azul: Save your money book elsewhere

We started with one room that smelt so bad like must and mold we had them move us to another room. Also the safe in the first room had no batteries in it. Second room there is mold all over the bathroom tub and sink. But we stayed in there rather than having to move once again. Our second night here we went to the front desk because we had a couple minor issues with the room and we were told maintenance would be up in 20 minutes. Well 3 days later and we still have not seen a maintenance guy. [... read more] Breakfast at the buffet we have seen eggs only twice but you have to line up for them for 20 minutes or more. They have shrivelled up pancakes but no syrup for them. There is next to no selection for breakfast at all. The servers bring you coffee or juice but don’t come back to see if you are ok or need a top up. Lunch has been ok not a lot of selection but we did find something. Dinners have been a mess next to nothing in selection and the food is cold even when they bring it freshly from the back. Also want to point out absolutely nothing is labeled with what it is so you have no idea what you are taking whether or not you will like it. We did the Italian alacarte the one night. We ordered chicken. The chicken was extremely dry and rubbery to the point we had a hard time cutting it with the knives. The cheese soup tasted like kraft dinner sauce and the chocolate cake tasted like the box it come in. The Japanese restaurant was amazing we did enjoy that. And the show that goes with it was on point. WiFi has been horrible on one minute off the next. No WiFi at the pool or beach either. Booted off and can’t get back on for some time. It was even very weak when on the balcony. Housekeeping the room was cleaned daily but not once all week were the towels changed just folded and put back on the shower rail. Our shower was only a wand which we had to tuck into a pole to have a shower. Otherwise hold the wand the whole time. The weather this week wasn’t as friendly as Cuba weather should be so we spent a lot of time in the lobby. We waited hours and had to flag the server down to even get anything in there. The bar was always lined up so that also took a lot of time just trying to get a drink. The entertainment team is awesome they keep the crowd going and the evening shows have been great. Also not once has the elevator in building 16 worked. Overall this wasn’t a great experience and we will not be returning here. Definitely not a 4.5 star. I would give it maybe a 2.5 to a 3. I do understand that there are shortages in Cuba but service isn’t great either and in my opinion that makes or breaks a resort. Unfortunately this one is a break for me.

Iberostar Selection Esmeralda: VERY POOR CHAIRS BY THE OCEAN AND THE POOL

I am not the only one complaining from pain caused by the lounge chairs scattered throughout this resort along side of the pool & the chairs by the ocean even worse. Had a great time other than having to come back and straight off to the doctor. Sciatica pain in BOTH legs, very unfortunate, started day 2. URGENT****** THIS RESORT NEEDS TO INVEST IN NEW LOUNGE CHAIRS.

Iberostar Coral Esmeralda: Very Beautiful and CLEAN

The hotel, grounds, absolutely beautiful beach and staff was awesome. The food, well its Cuba so the choices was minimal and limited, never hot. The food was warm at best and salty. The snack bar The same. Fyi don't expect to get fries. ?. The drink was awesome.

Iberostar Waves Costa Dorada: Loved this resort!

We were at Iberostar Costa Dorada for nine days in early December.We travelled with air transit and their service was very good. The resort itself was very clean and the grounds are beautiful. The beach was kept very clean and we went daily. We swam in the ocean and it was warm. It was a nice stretch of beach that you could walk for a bit on if you wanted to walk. The pool was well maintained , we used it daily also. They lit up their Christmas lights December 7 and that was amazing. The main gr [... read more]ounds looked magical. That was a very special experience. Food was good at all restaurants with lots of variety. We would return to this resort.

Iberostar Coral Esmeralda: Sadly Not Good...Avoid Cuba

Everything was as expected for the price EXCEPT the food. I'm the world's least picky eater and it was just BAD. Constant shortages of basic items (eggs, potatoes, toilet paper, Coke). Avoid Cuba rn!!

Iberostar Waves Costa Dorada: Beautiful Resort

This is a beautiful picture perfect resort. We just returned from 2 weeks at Iberostar Costa Dorado. Great oceanfront view and highly recommend Building 1 as the other oceanfront building has a condominium development being built beside it and the work is starting to get noisy. Food is great along with staff; Domingo is the best server and Manuel in customer service is wonderful! Entertainment definitely needs some higher quality singers and the shows are a bit dated. The beach is gorgeous and w [... read more]e went on 5-10km walks daily! One great thing here are the amount of lounge chairs; never had to “reserve” chairs as they were never out of them. We always sat in the second row facing the ocean. We preferred not to sit directly on the beach. The bar service this time was much better and they were much more acute in serving as you arrived at the bar. Previous visits you would only be served in a timely manner if you tipped. Must have gotten multiple complaints as so much better this stay. Cleaning staff work hard and they did a great job! Will be returning again.

Iberostar Origin Playa Pilar: Always a great time!

This is our 7th time in Cuba, third time at this resort. We have always been successful with our travel in Cuba, beautiful people and great weather, a few drops of rain are refreshing. Food in Cuba can be hit and miss, come with an open mind and willingness to be open to new cuisine. This resort does not have typical beach, however the water is calm allowing you to see the starfish and other sea life. Please remember we are the guest, the starfish and most shells are living and should not [... read more] be removed from their homes.

Iberostar Origin Bella Vista Varadero: Nice resort

We have been in this resort already 4 times, it is a nice place with great people. But this time it looks kind of rundown. Elevator did not work, problems with toilet paper. But in general we still like it and enjoyed our vacation

Iberostar Selection Playa Mita: Unfortunate experience

Experienced cash and jewelry theft from my room. Only received mediocre lip service in regards to the "investigation". Quite disappointing as the resort was clean and beautiful and the food was great. Hoped for a better outcome.

Iberostar Origin Laguna Azul: Iberostar Laguna Azul

The food was surprisingly good. Excellent service. No shortage on liquor there, Lots of beer, wine ,rum, vodka, and tequila. Lots of entertainment and music in the evening. We would return again as a repeat customer.

Iberostar Selection Ensenachos: Amazing beaches

Thanks to our very helpful travel agent Eliana Anton at Tripcentral, we enjoyed again our recently stay in Iberostar Ensenachos resort. People who work there are so friendly and helpful. I want to mention Yunely and Ariel at the Ensenachos beach. Yunely is such a great human being, a hard working guy who makes everyone feel relaxed and comfortable. He will go above and beyond to accommodate anything without even us asking. Very pleased with his service. We loved his fancy drinks, kids enjoyed it [... read more] as well, specially his amazing personality. A shout out to the receptionist I don't remember her name, a young lady who will offer her help whenever she sees us at the lobby. She will remember our room's number too.