Our Verified Customer Rating 3.8

Our Verified Customer Rating 3.8

(32373 Reviews)

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Rome  - 

Verified Purchaser

Blau Arenal Habana Beach: Good resort.

The hotel grounds are quite limited but exceptionally clean. Public areas were quite accessible, acceptable and fairly clean but no paper towels or hand dryers. Our room was quite large and clean and well attended to by the maids. Dining, was not bad for Cuban standards with lots of baked fish at dinner time along with much ice cream. This hotel is much worth the money especially if you enjoy the beach and like nightly entertainment. Its proximity is close to old Havana by bus which costs $10 US [... read more]

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Dawgur15  - 

Verified Purchaser

Memories Caribe Beach Resort: Great beach

The grounds are well maintained, the rooms are big and clean. The food was always there nothing that was really awesome, but always something to eat. The resort is a nice size for walking, your are never more then 5 minutes from anything. The beach goes for miles and the water was so clear and warm.

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Private  - 

Verified Purchaser

Blau Varadero: Blau Varadero - Amazing Beach!

Overall, I did enjoy my stay at this resort. This is a 20 year old resort that has been very well maintained. There are a few areas that need fixing up, but overall its still really nice. Great, comfortable beds. AC, water pressure, hot water, all very good. This is also a very lively resort. Shows every night and a "disco" at the beach bar with a dj. I found the staff here very, very good. Everyone was very friendly and went out of their way to help you any way they could. The absol [... read more]

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Cubaguy  - 

Verified Purchaser

Starfish Cuatro Palmas: Budget resort in a good location

I have been to Cuba many times, this is a good resort for the budget minded and nothing more. Check in is at 4pm and check out is 1pm, which had me waiting all day for a room, very very annoying and inconvenient. The room safe was broken (batteries most likely needed replacing), I asked twice for reception to send someone to fix it, they said I had to sit and wait for someone to fix it, I gave up. The room and bed was decent and relatively clean, but the cleaners will do the bare minimum if y [... read more]

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Stephanie L  - 

Verified Purchaser

Sol Caribe Beach: ?????

Once again we were very impressed with everything and everyone at the Sol Caribe Beach Varadero. Before even arriving Yolanda and her team (Ismary, Laritza, Annie, Grisel) had everything ready for our arrival...early check in, our 3 rooms close to each other and a la carte reservations made. Yolanda has made every stay at this hotel a memorable one and goes above and beyond for us, she truly is the BEST! The reception staff welcome you with genuine smiles and warmth. Check-in was smooth and [... read more]

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Private  - 

Verified Purchaser

Grand Memories Santa Maria: Grand Memory Santa Maria

.Very poor service from waiters in the restaurant, always expecting tips. Very poor preparation of rooms for living - ventilation and plumbing don't work, lots of breakdowns upon move-in.Service is not well.

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Vineyards  - 

Verified Purchaser

Sanctuary Cayo Largo: Love this resort

I love it here, but it is not for everyone.The bungalows are amazing.Staff is excellent and very friendly.Pool and food is great.You have to take the bus to the beach, which is okay but sometimes difficult to get back.The main problem is No flights from Toronto, so for me 8.5 hrs drive to Montreal.I want to go back but the drive !

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Vineyards  - 

Verified Purchaser

Royalton Cayo Santa Maria: 2nd time visit

I loved everything the 1st time that is why we returned.The rooms, pools and beach are great.The staff are really friendly especially the entertainment team and the butlers, very helpful.I would prefer it not to have Diamond Club,it is not needed and only makes returnees annoyed.There are only 122 rooms , I think larger hotels need a special club but not here. We may return, not sure.

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Tracey  - 

Verified Purchaser

Iberostar Selection Ensenachos: So upset

This was the worse resort ever. We lost our air conditioner 3 times in one night. This trip was my daughter's honeymoon and there was nothing recognized for that after they said they would make it special for her and her new husband. The room was not set up with a crib and small bed for there other child of 4 years old. We were not told that the dining hall was changed to the other end of the resort and they moved dinner and lunch like 4 times on us without telling us and then making us have our [... read more]

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Dominique  - 

Verified Purchaser

Sanctuary White Sands: Amazing experience!

The first day I was a bit skeptical, but by day two everything completely changed — it was amazing! The staff, butlers, and everyone on the resort were so friendly, helpful, and genuinely wanted guests to have a great time. The only downside, honestly, was the mosquitoes this season, so definitely bring bug spray. Other than that, I had an incredible experience — the beach was absolutely stunning!

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Private  - 

Verified Purchaser

Sanctuary at Grand Memories Holguin: Relaxing and memorable

The staff were amazing. I really appreciated getting to know them and how willing they were to do anything to help us or meet our needs. The butlers are to be commended as well. Yumior and Yennel were super but l appreciated all of them. The hotel is unique in many ways and we enjoyed the beach, the bites restaurant for breakfast and lunch was a nice change but the selections buffet also was good. A nice experience was the bus tour into the nearby town. Overall we had good experienc [... read more]

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Private  - 

Verified Purchaser

Sanctuary at Grand Memories Holguin: A Great experience

I enjoyed the lovely people there. The hotel was clean and well kept. The gardeners work hard because everywhere you look it’s so nice!!! My favorite place to eat was Bites. Although l still enjoyed all of the options. The staff was by far unforgettable.

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Sharonm  - 

Verified Purchaser

Sanctuary at Grand Memories Holguin: Beautiful Resort

The pools were beautiful and clean. But the beach was a little rough but I still enjoyed it. So were the grounds. The food was lacking flavour at times but still we had choices. Breakfast was especially great but Woujd have been better if we had more fruit choices. The service was exceptional. My butler Daniel was very helpful and the rest of the staff always tried to please us. The restaurant staff were amazing, friendly, warm, kind and most helpful.

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Ruth  - 

Verified Purchaser

Paradisus Princesa Del Mar: Paradisus Princesa Del Mar

I booked my trip to this resort via Tripcentral and as usual Tripcentral is excellent in customer service. Resort: it was a solid resort. Beautiful Food: repetitive but have options to go a la carte even in low season Show at Night: needs improvements. Boring .other resorts in cuba engage the guests to dance Beach: tons of seaweeds. Not comparable to santa maria and cayo cocos clean beaches Staff: friendly and not mean to the stray cats My overall rating: 7/10

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Private  - 

Verified Purchaser

Melia Las Antillas: Needs a big makeover !

Beach is awesome ! but the rest leaves a lot to be desired, For three days no working elevator so up the stairs to the fifth floor ! No vodka and very low end rum. The bathtub was completely stained with what I don't know. This used to be a nice place, but now it;s been abandoned and neglected !

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Joanne  - 

Verified Purchaser

Sol Palmeras: Fantastic Resort

Just returned from my 3rd trip to my second home, Sol Palmeras. As always a pleasure to return. Staff was welcoming when checking in. Lobby had more areas to relax while enjoying entertainment in the evening. Amazing various singers and musicians. Night time shows have been refreshed and also amazing. You can see the dedication by the performers. Enjoyed daytime entertainment at the beach and at the pool. Stayed in the bungalows as usual and everything was clean and bed’s comfortable. The grou [... read more]

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Private  - 

Verified Purchaser

Melia Las Americas: Beautiful resort right on the beach

While the grounds and pools are very nice the rooms are outdated and old.Only 2 small elevetors and not working all the time.It wort to upgrade the stay at level side.The hotel is right on the beach and it's easy to get around. The food was ok.Since I prefer fish and sea food there is every day good selection. Drinks are ok.Service on the main bar was the best.Snack bar have burgers and sandwiches that were good. Italian restoran was very good and Japanese was disappointing. Overall we had very [... read more]

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Private  - 

Verified Purchaser

Sol Palmeras: Home away from Home ❤️

We LOVE Sol Palmeras and Cuba! Would go every month if we could ?. Staff are our friends, food is wonderful and plentiful, entertainment is great, ocean is amazing! No complaints whatsoever!! Thankyou ?❤️

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Dave S  - 

Verified Purchaser

Starfish Varadero: Great resort

The food isgood. The staff are friendly and helpful. Rooms are clean. I will return this is my 7th time. Pool was clean grounds are nice. Beautiful beach . BBQ near the beach is amazing. Lots of mixed drinks and good snacks at pool bar

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Private  - 

Verified Purchaser

Iberostar Origin Laguna Azul: Laguna Azul

As you can see in the photos, grounds are beautiful and are well maintained. Hotel is a little older and renovations are ongoing. Staff is incredible. As soon as you walk in the lobby, you are met with smiles and Hola's. Food in Cuba is always a question people ask about and I always say, I have never come home weighing less than when I left home. Beach has undergone some work and as always, beautiful. One of the pools is undergoing renos and I believe once finished they will start on another? W [... read more]

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