Bahia Principe Explore Tulum: Meh

The hotel was nice, however, the worst service I have ever received at an all-inclusive resort, and I have stayed at 2 other Grand Bahia's in other countries. Very unfriendly and rude staff at the restaurants and bars. The food was good, but could not drink a sip of water. It always tasted like soap. The staff at the front desk were a hit or miss. Sometimes, friendly and helpful and other times, completely rude, rushed, and unhelpful.

Ocean Coral Riviera Cancun: Amazing Resort!!!

This resort was absolutely amazing. The service, cleanliness and employees are top notch! The overall layout of the resort was perfect, never having to walk more than 5-7 minutes to the 4 pools, 8+ restaurants and multiple bars. Every single employee was extremely friendly,helpful and happy. We will definitely be returning to this resort and definitely upgrade to Privilege.

Ocean Coral Riviera Cancun: Exceptional Resort

The Ocean Coral and Turquesa was a wonderful resort. The food, cleanliness, employees and service was outstanding. We stayed for 5 days and every single day we were wowed by the friendliness of all employees and superb service. The restaurants were fantastic and the beach and pools were great. The overall layout of the resort was great, never having to walk more than 5-7 minutes to access all the 4 pools and multiple restaurants and bars. We will definitely be returning soon.

Barcelo Maya Caribe: Beautiful Resort

It's a very beautiful resort and is kept very clean! The staff are so friendly and awesome! The beach and ocean were beautiful as well! My only complaint was the lack of grills, not a fan of the buffets for breakfast, lunch and dinner. Was there 4 days and only got 2 restaurant meals so we were stuck with a lot of buffets. I've never been to a resort that didn't have a grill or lunch restaurant. Rooms were clean but dated, I stayed in 5374.

Bahia Principe Explore Coba: Loved every moment!

My very good friend and I were upgraded to Sian Ka'an just moments after we arrived. Loved the beaches, infinity pool, food was great and staff were so friendly! We will be visiting again next year!!!

Sandos Caracol Nature Resort and Water Park: Lots to do and see!

Travelled April 2017 with my hubby, 3 kids aged 8, 11, 13 and my mom. Rooms-very nice, clean, good size. Hot water was hit and miss. Prime time showering before dinner seemed to be when we lost hot water. We had 2 deluxe rooms in building 72 and 74. Building 74 room had a sewage smell coming from bathroom. We kept toilet door shut and it kept the smell from travelling to bedroom area. Grounds-beautiful trees, plant life, cenote, walking trails. Employees were out daily trimming bus [... read more]hes, taking care of the many areas on this huge resort. Bike trail good. Felt very safe walking grounds. Main pool area was great. Lots of chairs. We spent most of our time here. Towel service at pool only had fresh towels till around 3pm, then you were out of luck unless you walked all the way to the lobby. We made sure to always get towels first thing in the morning. Pool games for kids were good. It would have been nice if there was some shaded areas set up where the kids had to wait for their turn on the mechanical bull and the inflatable ball. Kids loved the swim up bar. Different poolside food set up each day. Lots of people ignoring the no smoking signs at the pool and staff never told them to smoke elsewhere. Water park-cute for little ones, larger slides only occupied my older kids for maybe a half hour. Tube slide not working while we were there. Nice little bbq bar set up daily. Food -A la carts were all wonderful. Highly recommend steakhouse and Italian. -International Buffett was NOT pleasing. Food looked like it was out all day, not fresh. The kids didn't want to try anything as they couldn't recognize anything to try (not Americanized). The deserts were bland. Only good thing was ice cream. We decided to avoid this location for meals. -Snack bars ice cream machine ALWAYS BROKEN. It would have been better to just remove the machine then always be dissapointed that it wasn't working. Food most times looked stale but my daughter liked the burgers. Beach-rocky, but we knew that from the reviews. Walked down the beach to the south and there was a great swimming area we could go in no problem. Kids collected shells and coral. Evening entertainment -shows in theatre great -Mayan shows not very good, I think the language barrier contributed to the kids and adults in our party no enjoying it Teen Club (ages 10+). Kids went one night and I was told what time to come back to get them (my kids are aged 11&13). When I got there to pick them up the doors were locked and the kids said they closed it early and they had to wait outside for me to get them without any supervision and limited lighting. They were there alone about 30-45 minutes. NOT HAPPY ABOUT THAT! Overall-good time, nice for kids first all-inclusive experience, won't go back but would reccommend.

Grand Sunset Princess: Great place to stay !!!

No words can do this place justice when it comes to describing the service, staff, food and everything else this resort has to offer. All I can say is that you have to go to experience it to believe it. The food was amazing and a wide selection. Staff was fantastic and always going out of their way to make our vacation an unforgettable one. Rooms and cleanliness always A+. Pools were amazing and clean everyday. The beach is fantastic with clear waters and beautiful sand. Again words can [... read more]'t describe our experience there. We thank everyone who made our stay a great one. Travelled as a family.

Occidental at Xcaret Destination: Pretty Good Resort

Grounds - Kept well. No complaints. Took a bit to figure out which way was which. haha. Really enjoyed the jungle setting. Lots of birds, iguanas, and monkeys around. Highlight. We had a room in #12 and in the afternoon the monkeys would be in the trees outside our room. We were able to feed them bananas from our hand and they would come right to our balcony. Rooms - I thought the rooms were in great shape. The bathroom door was weird as it had more of a blinds type privacy rather than a solid  [... read more]door. Hot water took forever, but it came eventually. Pools - Our favourite part of this resort. The water was nice and warm which made it easy for the kids to get in. The pool was huuge! Did not feel crowded at all and lots of space to swim around, explore, and play. Beach - Least favourite part. Although we're not really beach people so a bit biased. But, it's a cove setting, so you don't get that beach feel or view. The beach seating was set up into 3 levels with stairs going down, so a bit different that you would normally see at resorts. Lots of fish though. Bring bananas to the water and watch the fish swarm around you. Food - mediocre. It was food and we ate it, but nothing special here. Selection seemed smaller than most resorts I've been to. Not terrible, but not great. Resort Overall about a 6/10. Don't think I'd return as the last Mayan Resort we went to we enjoyed more.

Bahia Principe Explore Akumal: Amazing resort!

The resort is amazing, the entire property is accessible and clean. The staff are always helpful and hardworking. This property has for resorts and very accessible. We are able to see and use the facilities without any problem.

Excellence Riviera Cancun: Absolutely Amazing Resort

Pools were amazing. Loved the lazy river! Rooms were beautiful. The only downside at all was the ocean had a lot of seaweed in it. Service was excellent anywhere you went. Drinks were great. Loved not having to reserve restaurants.

Barcelo Maya Tropical: Fabulous resort!!!

So we decided to take the plunge and finally go to Mexico. Rivera Maya is fantastic. Best of all we chose to stay at Barcelo Maya Tropical! Best choice ever. Staff were friendly and very helpful. Food was great from the buffets to specialty restaurants all wonderful. The beach was to die for. Our only regret- we didn't do it sooner. Will definitely be going back.

Valentin Imperial Riviera Maya: Valentin First Visit From Mexico Veterans

We have traveled to Mexico and the Cancun area more than 50 times and decided to try this resort. The grounds are beautiful, Resort is spread out so bring your walking shoes or use the shuttles that are available. Food was ok 6 out of 10. The Sushi Bar was fabulous if you like sushi. The service was hit or miss we chose the Privilege package but still were told no, more times than we have ever been told no at any other resort. No flexibility and the resorts effort to make your experience memo [... read more]rable was lacking. There were some excellent employees but we found ourselves on the phone trying to get basic services that were supposed to be included in our package. Overall our experience would be 7 out of ten with some highlights and lowlights. We probably will not go back as there are definitely better options that we have frequented on previous visits.

Grand Riviera Princess: Gorgeous hotel

Gorgeous grounds, excellent a la carte restaurant. Very attentive staff. Didn't like being hounded about " time shares". Pool has seen better days, looking a little old with tiles missing. Beach was a little rocky and sea weedy. TV was fixed in our room 3 times, but still didn'the work right. But overall a very nice hotel. Locatio was great.The pros out weighed the cons.

Barcelo Maya Caribe: Sweet resort

Had a blast on the surf simulator, the food was great! Beach was wicked, weather was nice I have no complaints over here!! The location is ideal if you are looking to visit any sink holes because there is three or four across the road 😀.

Bahia Principe Explore Coba: Best resort I've been to!

The grounds were beautiful ... Very well manicured. The food was delicious. Second to none service! So much to do! Great entertainment but it could be better advertised. Only suggestion: buffet could be a little cooler in diningroom. It was a little hot.

Ocean Coral Riviera Cancun: Fabulous Vacation

Loved everything about this resort! The food was amazing, the pools were so clean, the staff were friendly and couldn't do enough for you! A 20 minute drive from the airport and fairly close to Playa del Carmen. Peurto Morelos a quaint little fishing town with great restaurants and bars only a 5 minute drive. Rooms were a little dated but clean. A lot of seaweed on the beach but the hotel did it's best to keep it clean. Overall I found this resort to be fantastic and would definitely like to  [... read more]return!!

Ocean Coral Riviera Cancun: Great time at the Ocean Coral

If your looking for negative comments you won't find many here. Staff, very friendly and professional. Cathy around the pool was a non stop dynamo. Rooms, mine was musty until I requested a dehumidifier other than that very comfortable. Although the pillows need to be changed out Food was good to excellent, great variety in the buffet. All the a la cartes are walk in, no reservations required, with the exception of the Japanese. The longest wait we had was at the Mexican, it was 30 minu [... read more]tes. The others were come right in. We had 5 in our group and it's safe to say everyone had a different favourite. The beach during our visit was unusable. The sea was rough. I can't say whether that is the way it always is, it was windy for our whole week. The pools were clean with quiet alternatives to the party pool bar. The entertainment was bit of a question mark. I can't tell you how good or bad. The communication of what was going on where and when was spotty to say the least. The last night however they featured a group of Cuban tenors in an outdoor setting, they were fantastic. I never went on any excursions, I've been to Mexico many times and seen pretty much everything I'm interested in. We made the trip to Playa del Carman and it was fun as usual. The cab fare was $72 one way for a 45 min ride, couldn't find Uber lol. We also spent an afternoon in Puerto Morales and in my opinion its worth the trip, I can't remember the cost, around $35 return??? One recommendation, bring money. There is a bank machine on site but the user fees are frankly ridiculous. Bring your money with you!!!! That's about it. I would recommend this hotel to frankly everyone. There were couples of all ages, groups of men and woman travelling together. Literally any demographic is present.

Grand Sunset Princess: BEAUTIFUL RESORT

I must say I was very DISAPPOINTED with the staff at the Grand Sunset Princess ! I sent 2 emails around the28/APRIL/ 2017 letting them know we were REPEATS A GROUP OF 6 PEOPLE. Also celebrating an anniversary (I did get back 2/replies saying don't worry I'm in the system ever got a reservation code (00775736 When we got there on the 16/May /2017 around 11:30-12:00 : we were told we had to wait until 3 pm to get our rooms which was fine. I spoke to PALOA/OMAR/ AND ANOTHER PERSON who assur [... read more]ed me that they were doing everything to make sure we go the rooms on the ground floor (which I requested in my emails) They assured me the notes were in the system. Then I was told I only asked for a king size bed , I told him check the system I know what I put in my email. However we kept waiting and the kept having their conversation .DID NOT GET MY ROOM TILL AROUND 4 PM. Paloa came to me and said the swim-up room there's an extra charge (I told her I asked for the ground floor close to the regular pool, she insist there's a charge for that (since when ? when I came in 2015 we got the ground floor close to the regular pool (that was how my vacation started off very disappointing . Another traveller came from Colorado on the same day around 3 pm as soon as he came in went to the counter he got his room (how fair is that when we were waiting there since 11:30 am ( I went to desk and asked how come he got his room they said to me it's pre assigned so what happened to ours? Then I asked about REPEATS: I was told I have to go talk to the concierge ( I thought when I sent my emails in advance it would have been taken care of like every other vacation I have taken in the pass I always send emails to the resorts ......... but I was wrong ! So I went to my sun wing rep (AMEILA) I explained what happened and how I was so disappointed with this vac and the staff at the front desk (no one tried to help me absolute no one everyone kept saying no mam, no mam. However Ameila tried to help me after a 3 days but the disappointment was there already, and didn't help since I was leaving in 4days . For an up class huge beautiful resort like the Grand Sunset Princess : the staff needs to be more trained to handle the people that comes for vacation from all over, as the prices are not cheap and people spend a lot of money to come and enjoy themselves to take a break and relax then to come and get this kind of treatment.. In the past a lot of our friends and family go to this resort (recommend by us ) Grand Sunset Princess is a beautiful resort! and we had such a great time in 2015 , so we decided to go back for another vacation.............

Ocean Riviera Paradise: Great facilities and entertainment

The resort was overall great. The food was plenty with a good selection. The restaurants were very tasty. No reservation required. The kids enjoyed the mini and teen clubs. The bowling alley was lots of fun. The nightly entertainment was spectacular. The only down side was the beach. It was dirty and small. Not great to swim in. There were lots of rocks and seaweed.

Grand Palladium Select White Sand: The Grand is very Grand!

Staff service and friendliness, food presentation and quality, room/lobby decor, amenities, gardens/lighting, all-around cleanliness all excellent! However the Grand Palladium was just to big for our family of 4. We spent too much time walking everywhere. By the end of the week, we still could not figure out the train/cart system. The Thai, the Brazilian and the Spanish a la cartes were superb! The live bands during lunch and before the evening shows were great, as was the magician. Unfortunatel [... read more]y, the POP shows,10-11pm were much too late for us to enjoy. The disco was open after the evening shows,11:30-2pm. There were many amenities we didn't get to enjoy as we preferred the ocean waters. We got to jump waves and get some snorkelling in. And yes the seaweed was annoying to say the least. There are no oceanfront rooms unless you are a Palladium family member. If being connected to your laptop/phone and want lots to do and like to walk a lot, in addition to many other wonderful features, you'll love it. For us, we like smaller, quieter, more intimate. For us from now on, less will be more....