Royal Hideaway Playacar: Super relaxing

The food was absolutely incredible and better than I expected and I really enjoyed my time. It was super relaxing, and the staff are so kind. We had a couple issues with our phone for room service, but we just used our personal phones.

Dreams Riviera Cancun: Check-In a Huge Disappointment

Upon arrival clerk told us our 2 grandkids weren’t included & we would have to pay upfront for them. Even when we produced all the documents from or travel agent, which included their names & payment invoices, there still was a problem. We even showed her our request for 2 cribs. After a stressful 45min she came back to us insinuating that she cleared everything up. The only thing she did was add to a very long day with 2 year old twins. Two days later one of the cribs broke in the middle o [... read more]f the night, tossing one of the babies on the floor. Very disappointed, could have been a very serious situation, luckily no one was seriously injured. Please ensure all cribs are checked for safety prior to use. Not the start to our vacation we had hoped.

Catalonia Playa Maroma: Very good value

Family and couple friendly. Beach had a lot of seaweed but that was an issue across mexico this season. great food and hospitality. snorkelling from the boat launch at beach was good, not great, but very convenient. Would recommend.

Hyatt Zilara Riviera Maya: Perfect vacation

My husband and I stayed at the resort and had an incredible time! The resort was beautiful very clean and well maintained Our stay at Hyatt Zilara was overall a very enjoyable and relaxing experience. The service truly stood out — the staff was consistently friendly, attentive, and made us feel welcomed everyday. We were greeted with champagne and a lovely smile upon arrival. Our favourite restaurants were the Italian (Alejandro) our server was the best, made every dinner extra special.  [... read more]The Mexican was our lunch spot and never disappointed food and service amazing. The drinks at every bar were delicious and the bartenders were always very attentive. Would definitely come back. Hyatt top notch

Royal Hideaway Playacar: Pros and Cons

This resort definitely needs some upkeep, especially in relation to air conditioning in the rooms. The first room we had had no air flow and was like sleeping in a sauna. Luckily we did manage to get moved the next day to a room with some working air conditioning. Furniture in a lot of venues needs to be replaced. Especially in Allegre Bar and couches in Reception. They are so old the padding is gone. Also, there are no working whirlpools. The groundskeepers also need to respect the guest at [... read more] this property. We had just been swimming in one of the relaxation pools and were relaxing on a lounger when a groundskeeper came in, walked in front of us and started chopping down palm fronds near us and then tossing them in the pool making it so we couldn't swim there any longer. We felt uncomfortable so got up and went elsewhere. On the positive side, the hotel staff could not do enough for you to try and make your stay comfortable. Big shout out to Arnandan and Cynthia, the two concierges who went above and beyond to ensure myself and 82 year old mother got a working air con room and provided a large stand fan. Also, shout out to Sarahi, our new concierge, who had our noisy ceiling fan fixed within minutes, arranged for some pesos to be changed into smaller bills, and provided us with her umbrella when we didn't have one in our room. A big plus was the food. It was exceptional!!. Oh. I forgot to mention Wilson in Ventanas. He was the best server!. So sweet, kind, funny and respectful! I definitely didn't go hungry and always found something yummy to eat!! The pools were plentiful and so warm and inviting with clear blue water. We never had a problem with getting a pool chair when we went for breakfast at 7 30. Probably because it is low season.

Iberostar Selection Paraiso Lindo: Overstate selection Paraíso lindo

We thoroughly enjoyed our stay here. I thought their entertainment at the pool was really fun. The food was delicious. The pool setup was very nice. All the different pools. Lots of chairs. If we wanted to suggest anything we would say absolutely nothing. It was all wonderful.

Ocean Coral and Turquesa: Mostly fantastic!

My mother and I went for 11 days in May and found this hotel had some great qualities. Clean, good sized rooms with comfy beds and only 25 minutes from the airport. A good sized hotel, spread out but walkable and they have elevators so for people with mobility issues it's great! The entertainment was decent and there were always clean towels in the rooms and at the pool. The games room and bowling was a nice plus (open daily 3-11, operating on a first come, first served basis). All of the l [... read more]obby servers/bartenders were top-notch! I have food allergies and the staff at guest services (Sergio and Estrella) were great. They helped me navigate all of the buffets and restaurants so that I didnt have to worry about having a reaction. My only complaints are that the pools could be kept much cleaner and the raccoons are a major hindrance, I would watch out if you have small children as they will climb right up on them, the raccoons are everywhere after dusk. The beach is also a bit small/skinny and there was sargassum which wasn't too bad while we were there, but we're not beach people so it was fine. Would still return for a good price. Thanks to Tammy Beamish at TC for this holiday.

Riu Yucatan: Amazing resort

Clean and friendly . Everything accessible . Great pools, clean beach. The best thing for us was - no a la carte reservation and no seating arrangement at the buffet. It made our stay comfortable and flexible. Great fun activities such as sport classes and fun planned events such as foam party and more

Catalonia Yucatan: First All-Inclusive Trip

We were greeted with the nicest staff at Yucatan hotel. We arrived early before check-in time but they allowed us to eat and use all that was available in the resort which was really nice. The food was great and many options. Rooms get cleaned every day which is a plus. The pools were perfect, but the beach.. the sargassum was worse this time around. They have activities for both kids and adults which kept us entertained. Overall, we would love to come back. We were treated well and taken good c [... read more]are of from the time we landed till when it was check out time.

Ocean Riviera Paradise: Unhelpful non existent management support!

Amazing food and great service from all the wait staff, but our trip was overshadowed by a drugged drink at the El Beso pool bar, and the managements inadequate response and support during a medical emergency forced me to take my wife privately to a hospital to seek medical help

Bahia Principe Escape Sian Ka'an: Sian Ka an is a beautful lush resort

The hotel grounds are a beautiful tropical oasis. Our room was spacious, clean and close to the pools and main building. Italia went out of her way to take fantastic care of our group of 11. She was at our disposal and was able to book us into the Alux a la cart restaurant, which was an amazing dining experience. In addition, Italia made accomodations with the chef from Portofino to prepare a specialized meal for our group when we couldn't get into that a la cart restaurant. She also arranged [... read more] for transportation to the other resorts so we didn't have to wait for the trolly for dinner reservations. Luisa and Rosa provided exceptional spa services. I would highly recommend booking with them at the spa. A recommendation I would make is to improve the on-line booking process. It has many glitches and makes the process extremely frustrating. You can't book any a la cart restaurants unless you are checked in on line. And if you are a group of more than 6 you can't book the a la cart restaurants anyway. Ten days before our trip, 99% of the restaurants were fully booked for the full 7 days. We are extremely grateful to Italia for assisting us when we arrived. We would have booked many more restaurants but they are somehow all fully booked. There needs to be a better fairer way. The seafood night at the buffet was excellent. The pool restaurant food is also very good and hot. We found the buffet was good but the food wasn't always hot. The service in the buffet was also very good. My other suggestion would be to have more dance entertainment after the main show is over. Even leave a play list going so guests can get up and dance.

Bahia Principe Escape Sian Ka'an: Great resort

Staff very nice and caring. Grounds very well kept. Older rooms but spacious and clean. Nice pool and good entertainment. Shows every night at lobby. It was my second visit in 2 months. Beach at Akumal is good. Lots of chairs and good entertainment.

Grand Sirenis Riviera Maya: Wonderful Family Vacation

We spent a week at Grand Sirenis as a family of four in March, and overall we had a fantastic vacation. We have two teenage girls, and they absolutely loved this resort. The beach was not great during our stay, but we can’t fault the resort for that as there was a major sargassum issue throughout Mexico at the time of our trip. The resort itself is huge, so be prepared to do a lot of walking, which we personally didn’t mind. The pools were all great, and the lazy river was AMAZING. The  [... read more]food was surprisingly good, especially at the buffets. There were endless options, and everything was fresh and delicious. The only disappointment was how difficult it was to get reservations at the à la carte restaurants. We were able to try the steakhouse and the Italian restaurant, and both were very good. The entertainment was excellent. There were lots of fun activities around the pools during the day, live music in different areas of the resort in the evenings, and nightly shows in the theatre (some better than others, of course). The White Party on the beach Saturday night, complete with a fire show, was fantastic. There was also lots of wildlife around the resort. Seeing the monkeys every morning was definitely a highlight! Our only real negative comment was the pool chair situation. Like many resorts, people had to get up very early to reserve chairs by the pool. It’s disappointing that this continues to be such a common issue at resorts, because it takes away from the relaxing vacation atmosphere when you feel pressured to wake up early just to secure a shaded spot. Many reserved chairs sat empty for hours, sometimes until the afternoon. Overall, we had a wonderful family vacation and would definitely recommend this resort, especially for families with teens.

Grand Sunset Princess: Amazing vacation

Excellent stay! Clean rooms, friendly staff, and great location. Amazing experience. The hotel was comfortable, quiet, and the service was outstanding. Everything was perfect — the room, the service, and the atmosphere. Highly recommend this hotel.

Ocean Coral and Turquesa: Beautiful resort

Everything was better then expects. Lovely place and very nice service. Clean and very well maintained hotel and grounds. Endless variety of delicious food served by professional and very friendly staff.

Bahia Principe Escape Sian Ka'an: Relaxing Resort!

If you are looking for a resort that gives you a relaxed feel this is the place The food is great, the service from all.the servers are unbelievable These people know the true meaning of hospitality!!! From.The front desk to the driver's of our shuttles The housekeeping sparkling!

Catalonia Playa Maroma: Lovely resort

The hotel grounds were very lush and well kept. We liked the shady paths from the lobby to the rooms. The buffet was really well organized with lots of choice and the staff from the hostesses taking us to our table to those serving snd cleaning up were all very friendly. We liked our room 6202, it was spacious and having a ceiling fan as well as ac was great. We always had lots of hot water. Our room looked over the courtyard and our balcony had privacy. We spent a lot of time on the beach u [... read more]nder the palm trees. The sea was rough for a couple of days and later in the week there was a lot of seaweed but that is not within the resort’s control. They did make every effort to clear the beach. We were disappointed with the steak in Starkville as we’d seen so many rave reviews but it wasn’t good the night we were there! The bar at the beach makes the best drinks and speciality coffees and we enjoyed the creperie.

Bahia Principe Explore Akumal: Excellent a'lla carte restaurants!

Although construction was happening, the grounds are still stunning and lush. Pools are spectacular and clean and you never had to fight for a seat! Drinks were very generic and not great quality liquor even with hefty tipping. The bartenders were good. Room service (food choices) is where the quality and choices have drastically gone down. The house keeping team was excellent, the mini fridge needed to be requested for particulars. Buffets were mediocre , not nearly as much choice as last v [... read more]isit, breakfast always great. A'lla Carte Restaurants were outstanding . Would deffinitely return.

Margaritaville Island Reserve Riviera Maya: Absolutely Disappointed

Prior to departure, I became aware through online reports that the hotel’s main pool might be closed for renovations. I contacted Tripcentral, the agency through which we booked, and they reached out to Air Canada Vacations and the hotel directly. We were advised there were no notices or advisories regarding any pool closures and were reassured there would be no issues affecting our stay. Unfortunately, upon arrival, we discovered the hotel’s main pool was completely closed and under active r [... read more]epair. It resembled a construction zone or skateboard park rather than a functioning resort amenity. This was a significant issue because this property does not have a swimmable beach, making the pools one of the primary reasons guests choose this resort. Had we been properly informed prior to departure, we would have changed resorts or reconsidered travelling altogether. In addition to the pool closure, the resort experience was far below what would reasonably be expected from a 4.5 to 5-star all-inclusive property: * The resort appeared to be operating at less than 25% occupancy. * Restaurants were frequently closed, sometimes leaving only the buffet available. * The LandShark restaurant was closed every evening during our stay. * Entertainment was minimal or nonexistent despite advertised activities and events. * Promised activities such as a pickleball tournament and silent dance party never occurred. * The Mexican night entertainment was extremely underwhelming. * Bars ran out of basic products, including Smirnoff vodka. * Lounge beds near the pool remained blocked off as “reserved” despite sitting empty for entire days, while staff enforced policies preventing guests from reserving chairs. * Restaurant reservations were allegedly “full,” yet the restaurants themselves were nearly empty, clearly indicating staffing limitations rather than capacity issues. * Service throughout the resort was consistently inadequate due to apparent understaffing. Additionally, one day a guest vomited in the SOS pool, resulting in the closure of that pool as well as the connected swim-out areas for chemical treatment. This left both the SOS pool and the 5 O’Clock Somewhere main pool unavailable at the same time, severely limiting access to essential resort amenities. Our return airport transfer experience was also unacceptable. We were picked up without any Air Canada Vacations representative or greeter. The driver did not appear to know where we were going and stopped at another hotel to wait approximately 30 minutes for a no-show passenger while we remained in the vehicle. Overall, this vacation experience did not remotely reflect the premium five-star all-inclusive product we paid for. We paid full price for a resort experience that was clearly compromised due to renovations, closures, low occupancy, reduced staffing, and lack of services.

Ventus at Marina El Cid Spa and Beach Resort: Good experience at Ventus, Marina el Cid. Watch out for room upgrade price scam.

Great hotel overall. The room was very clean and well stocked with all necessary amenities, and the pools were also clean and enjoyable. The resort is quite large, so golf carts are needed to get around. They were generally easy to flag down during the day, though more difficult to access at night. The restaurants were generally good, with Kobe and Aakat standing out as the best dining options. Staff throughout the resort were friendly and helpful. The location is also a plus, being close to  [... read more]the town of Puerto Morelos, which makes it easy to venture outside the resort. The Platinum upgrade is worthwhile for access to premium liquor; however, availability is limited to certain bars, and there is no bar directly by the pool. This made it somewhat inconvenient, as it required frequent trips back to the reception area to get the drinks we wanted. I would say this isn't the best resort for young couples, as we were really the only young couple in our early 25-30s. More geared towards retirees and families but still was enjoyable. warning! The main issue occurred during a room upgrade offer. On our first night, we were told the swim-up suite upgrade would be $50 USD per night, which both my husband and I clearly heard and discussed, deciding to first view our room before committing. The next day, when we returned to inquire, we were told the rate was $270 USD per night. When I questioned this discrepancy, suggesting it might be pesos or a misunderstanding, the rate was suddenly reduced to $60 USD after discussion. This experience was concerning and felt inconsistent, so it’s worth being cautious with upgrade offers.