Crown Paradise Golden: Great time

Excellent location to downtown and the airport. The beach was great and the weather was perfect. The staff at the hotel were very accommodating. The buffet food was definitely better at the the non adult side of the resort and the al a carte restaurants on site were average. Overall a great time and I would go back.

Crown Paradise Golden: NOT SAFE, Waiter Grabbed My Wife!

NOT SAFE! BE AWARE! The night turned into the nightmare! Bartender/Waiter follows my wife and her friend back from the beach bar along the pool... grabs her (my wife) hand, puts his arm around her, massages her shoulder, starts massaging her back! Waits for them by the main Lobby (this is after 11pm, his shift is 3-11) follows them into the elevator, says he lives there and has to go clean the pool on 7th floor, remember he is a waiter! The girls get off on 4th floor, he puts his foot out so the [... read more] door won't close. My wife tells her friend what has happened and they see the door for the elevator is still open! He hears them talking about him and exits down the stairwell. We meet with the Head of Security Eduardo he tells us Gilberto (the waiter that grabbed my wife) did nothing wrong! I asked to see the security camera footage from the pool area, he tells us he watched it and that it was consensual! ARE YOU KIDDING ME?! He twisted this horrible ordeal around and made it like the girls did something wrong! Says to me, this is Mexico, what are you going to do... go ahead, call the police. My wife was absolutely terrified the rest of our vacation! I tried calling the hotel a number of times to speak with the owner/manager but can't get through. To date they have made NO effort to contact us and I would bet they won't! I would love to chat with them that is for sure!! We were moved out of the hotel by our airline, thank god! Stay away from this place, it is clearly NOT SAFE!

Crown Paradise Club: Great Resort

Everything was very clean, food was delicious. Staff was very friendly, happy and helpful. The beach area was very clean no seaweed in the water. Great location with easy access to the public bus system.

Crown Paradise Club Cancun: Family resort

Vacances du 14 au 21 fevrier 2020. Service de navette très pratique. C'est un resort très familiale. Chambre très propre pouvant accueillier 5 personnes ( 2 ad +3 jeunes enfants) Belle plage propre. Belles piscines communes. Espace piscine enfant et adulte bien délimité. Espace de jeu d'échec, basketball, soccer mini-golf. Repas très peu diversifié (beaucoup de porc CERDO😉). Mon mari s'est fait rationné pour le poisson. Plusieurs choix de resto sur reservation. Pour l [... read more]e rapport qualité prix,je vous le recommande!

Crown Paradise Club Cancun: Lovely ocean view from all rooms

Lovely beach and lots of cabanas. Excellent food selection. Very good security. Staff very helpful and friendly, eg front desk, waiters, lifeguards, room maintenance staff, gardeners. Family friendly but also a few sections reserved for adults, eg French a la carte restaurant and adult section in main restaurant.

Crown Paradise Golden: So friendly!

The key word for this resort is Friendly. There are lots of returning guests who are welcoming and fill you in on the restaurants and where to go in town. The staff always has a smile for you and are willing to help with on-site inquiries; though they don't have much information about what to do or where to eat in town. There is a tour booking place on site. This resort is mostly older buildings and one brand new building, called building 3. Building 3, the tower, has no view of the water, but  [... read more]it's nice. Buildings 1 and 2 are the older ones, which show their age, but most rooms have a view of the ocean and pool. We had 1401 which was right on the outer corner so we had a superb view of the ocean, beach and pool. It's an adult only location, with a family site right next door. We could go there to eat and use their amenities, but they could not come to our hotel. Though the beach is nothing like what you find in the Caribbean, it is still a beach, not rocky, and great warm water to enjoy.

Crown Paradise Golden: Great resort

We loved the resort adults only is the way to go ( there should be adults only flights as well) there should be more guacamole and pico de Gallio for a Mexican place great staff clean rooms would definitely recommend this one and we would go back on the other hand sunwing is not a great airline you check in at terminal3 walk to a gate they stuff you on a bus and drive to some remote terminal on the other side of the airport to board the plane then the same thing on the way back don’t know why  [... read more]they started this but it’s a pain in the butt 95 percent of the people have to stand up in the bus

Crown Paradise Club: Great resort for families

This resort was wonderful for families. Lots of amenities for the kids including waterpark, playground, pools, beach access. It was very easy to get into town and explore what else Puerto Vallarta offers by bus or taxi. Staff was always very friendly and helpful with any of our needs or requests/questions. They offer a family room with bunk beds for children. These rooms are more costly but aren't any bigger. In fact, the bunk bed area is taken from the space where the balcony would norma [... read more]lly be so there's only a very small balcony. Also all family rooms are facing a street which can get noisy. The regular rooms have larger balconies and a lot of them face the gardens or pools. If I was returning, I would put my two kids in a regular room and have them share one of the double beds. We were stuck eating at the buffet all week which didn't have the greatest food. The a la carte restaurants have restrictions for when or if kids can join and all require nice clothing.

Crown Paradise Club: Second Time around

This was our second time at this resort. Food was MUCH better this time around I would have to say. But one thing we really missed was the lady walking around with the hawk to scare all the pigeons and blackbirds away from the food tables. Weather was fantastic, as usual, the vendors walk by but all you have to say is "no gracious" and they left you alone. Beach chairs were easy to find every morning or pool loungers. LOTS of entertainment, and if you have kids they won't leave the kids pool!  [... read more]We stayed at the adult pool side. It is rated 4 stars and I would say it's a SOLID 4 stars! This was our 14 All Inclusive.

Crown Paradise Club Cancun: Great resort

Hotel overall was good. Food was good and service was great. I found the weather during January to be quite windy, which was the real only negative thing. Pools were clean and well kept. The ocean was extremely wavy, but that was due to the weather.

Crown Paradise Club: Excellent Location

We paid $779 per person taxes in and arrived December 8-15. 5 minute walk to the Marina Terminal if you are booking any excursions. Casino, grocery store and mall within walking distance. Room was spacious with large closet, drawers and fridge. Bathroom had large shower with lots of hot water. All staff were friendly and helpful. We were on the family side and there were a lot of kids. This resort has the best set up for kids club, pools, zipline, etc. I thought the food was actually very  [... read more]good. The alacarte restaurants were excellent with great food and staff. The public washrooms could use a lilttle more attention as there are so many people using them. The pools were great. Large jacuzzi was warm with jets but by the end of the day, it was murky - pristine the next day. All in all I thought this was a great resort and I have stayed in many in Puerto Vallarta. I would definitely go back.

Crown Paradise Club Cancun: Amazing location but ......

Hotel looks old and require maintenance in many areas. We instructed to get two rooms side by side on same floor due to 24 hour observation required for our children. But we were given rooms on separate floors. Had to check out at 11 to ensure we get rooms side by side on next day and could not get replacement until around 4 pm. Pretty well lost whole day without sleep because of safety of our children. No choices were available for vegetarians. Morning, afternoon and evenings were same old s [... read more]tuff: Broccoli and cauliflower boiled in water. Celery and carrots boiled. Or Cactus that we never ate in our life. It was boring to see the same choices over and over again. In-spite of complain they did not change anything. Even stuff that was labeled as vegetarian like: corn soup will have chicken or pork in it. Pizzas were lousy. Bathrooms on first day needed power wash. I would have almost vomited - looking at the bath tub. While changing rooms, we left some stuff in old rooms and they could not locate them. Telephone repair took more than 7 days. Overall 1 to 2 star and never will book at this place again.

Crown Paradise Club Cancun: Resort was clean and on the beach

A older hotel rooms where clean. We had a very bad experience we had about one thousand dollars stolen from our. We informed the hotel and they are doing a investigation. I would go back to this hotel and would not recommend i

Crown Paradise Club Cancun: Crown Paradise puerto Vallarta

Well my review has some good but more bad. Check in was good, rooms were ok , clean, house keeping was good unless it was changeover days they we were neglected and when they finally come to clean , basically they made beds, left no towels, face cloths, didn't change garbage, clean cups and coffee pot, and we were trying to get ready for photo shoot, so frustrated. There was nine of us so was able to borrow enough from others. It wasn't just our room it was all four rooms. I find they cater to t [... read more]he Mexicans. Then my parents room safe gets broken into and $1000.00 was stolen, no compensation for it, and our daughters room had money stolen too. Drink service by pools were very slow we just got our own, buffet was hit and miss usually cold, not much of a selection, again more for Mexicans You could never get reservations for the restaurants they were always booked with club members. Will never be back to this resort, I give it a 1 out of 10.👎🏻👎🏻👎🏻👎🏻👎🏻

Crown Paradise Club Cancun: Great resort for families

First time in Cancun but have visited Mexico (Mayan Riviera) several times. We were a group of five (2 adults and 3 kids: 9, 8 and 2). We enjoyed the closeness of the hotel to the airport and the beach was far better than the other places we visited in Mexico (no seaweed). Hotel was great too - all rooms had a view of the ocean and everything was easily accessible (no need to take shuttle buses or walk long distances). The only small negative was that it was not super stroller friendly as there  [... read more]are lots of stairs to get anywhere and ramps were few or on a major incline (must have been built long ago). Buffet food was OK (better other resorts), but service all around was superb and the restaurants made up for the rest. Our favourites: Italian, Mexican, Seafood and then Steakhouse. The kids club was alright. They had waterslides and a water park. Water park had ice-cold water, so while fun in theory, kids did not go. Also not many activities there compared to other resorts. I imagine they do not bother because of the waterslides and park. Overall, great. Recommend!

Crown Paradise Golden: Great Resort

The hotel is in good condition, rooms are largish. We had a King bed. Bathroom is very roomy as well. Clothes storage is somewhat limited, but doable. Comes with a safe, iron & ironing board. Free beverages are refilled daily in the mini fridge. Sadly no wine in the fridge! Service is really good - they even have drink service (with premium drinks) around the pool and on the beach. The grounds are beautifully kept. There are 6 specialty restaurants - most of them very good. We didn't find the fo [... read more]od at the Mediterranean very good. Things we didn't like: there is not enough shade around the pool. Our room was located in the block over the Lobby & Bar. It was very noisy on the weekends sometimes until 2pm. We heard from others that they were able to switch their room to a quieter section, but we didn't do that. We would go back here if another special came up.

Crown Paradise Golden: Another awesome stay

This is our 4th visit to this hotel and again they did not disappoint. This is an all adult resort attached to a family resort that we could also use for dinners etc. The staff here are wonderfully attentive. The beach area is great and the water is clean. We were there in November and the weather was hot and sunny. We enjoy this resort as it is easy and cheap to take the local bus into town.

Crown Paradise Club Cancun: A lovely week

This was our first time to Cancun. We are a couple in our 50s, and comfort, good food and great service are high on our list. The Crown Paradise has all that plus a great beach! We loved our view; every room in the hotel has an ocean view. What a difference it made to our mornings, to be able to sit in bed with coffee and a book, and to have that incredible view to enjoy! One distinctive service was that you could order coffee and breakfast to be delivered to your room, for a small fee of [... read more] about $5. We got hooked on that! But there was always coffee in the room as well. We also loved the adult pool, with its sun beds and hot tubs. Excellent service again. Something to keep in mind, though, is that this is very much a family resort. There are lots of activities for kids, and the evening show is earlier than most so the kids can attend. We would have liked some music in the evenings that wasn’t just singers singing to a karaoke track; it’s just not that interesting. I miss the days when it would be a guitarist and a singer, or a small band. We really liked the French restaurant; had amazing service, great food, and tried some Mexican wines, wonderful! It also had a more sophisticated setting, and again, that spectacular view. The beach was gorgeous. We are beach people, and love to walk forever and play in the waves. The sand was perfect, the waves were a little on the wild side but there had been some storms. It was a lot of fun but some people didn’t realize how powerful they can be; two men got caught out in the waves and had to be rescued by the lifeguards. Kudos to those lifeguards; they got out there and brought them back to safety. All in all, we’d go back if we were travelling with family. It was definitely worth every penny.

Crown Paradise Club Cancun: Very nice

Checked in and the bathroom started leaking water from the ceiling. After a technician came start cutting the ceiling and fixing it but at 5 pm We went to see our room and a big hole on the ceiling still there with mess everywhere and only at 830 pm at night I kindly asked to change the room nobody offered me that. Paid for Ocean view room completely blocked by a palm tree we couldn’t see the ocean at all. The rooms were a bit old and nothing to do with the pics online. Bathtub blacked o [... read more]ut with the time and seemed not as clean. They were days that we had to ask to come to clean our bedroom even if we had left the room at 8 and come back at 14:00 o clock. When we visited the hotel was I guess under construction “nobody told us anything” and at 2-3 pm while with 2 babies trying to sleep drilling noises and compressors everywhere... impossible to sleep. Beside all that hotel was in good location with many activities and shows for the kids swimming pool view amazing you could see the ocean. Food “buffet “and drinks were very nice. Restaurants were very nice and professional with excellent service. Overall experience it was good.

Crown Paradise Golden: Intresting Experience !!!

Friest off the Resort was very small. When we got there to eat we did not feel welcome, we had to ask for water several times, but The FAMILY side dining was very welcoming. Not the adult side, so most of the time we had to stay on the family side as the food selection was better. Overall the experience was very Interesting.