Hard Rock Hotel and Casino Punta Cana: Resort that strives and mostly delivers first class treatment.

Grounds are huge, could not make it to Isle restaurant from where I was staying. Really have to plan ahead. Should make sure first day if Jacuzzi works properly. Make sure that room key is on you at all time.

Hard Rock Hotel and Casino Punta Cana: Unbelievable resort

Hands down the most beautiful resort we’ve ever been to. Clean, staff were so pleasent, food was incredible, beach was a two minute walk and multiple pools some quiet and relaxed and some were non stop parties. This was all inclusive to the nines. Will be hard to top this resort. We will definitely be back.

Hard Rock Hotel Riviera Maya: Great vacation

Food options are excellent in a la carte restaurants and buffet alike, good activities for kids - kayaking, basketball, volleyball, soccer. Beautiful grounds, nice beach with manmade reef to break waves and control undertow.

Hard Rock Hotel and Casino Punta Cana: Great Vacation

We had a great trip in March 2019! We travelled with our kids and we had more than enough options of things to do at the resort!! Food was great, room was spacious and clean. Service was good, pools were clean! Awesome cafe, ice cream shop and great kids area for the kids! We would definitely go back to this resort!

Hard Rock Hotel and Casino Punta Cana: Great resort, but...

Food was at best 3.5 stars Room was 3.5 stars, double beds, really? Paper thin walls... Beach was awesome, but why so few chairs and shaded areas for a huge beach? A lot of wasted space GOOD SERVICE

Hard Rock Hotel and Casino Punta Cana: Amazing hotel

The hotel once again lived up to our expectations. There was plenty of food choices and the quality was good and the service was good . We will be going back again for our 4th trip. The pool service was a little slow and could do with improvement

Hard Rock Hotel Riviera Maya: Total satisfaction

Staff is fantastic. From bellmen to servers to front desk, the employees went out of their way to insure our stay was fantastic. Resort was exceptionally well maintained. Dining options were many and all excellent. Entertainment options throughout the day. Also plenty of quiet areas if you just wanted relaxation. A great value and will absolutely visit again. A+++

Hard Rock Hotel and Casino Punta Cana: Amazing Vacation at Hard Roch

Just spent a glorious week at the Hard Rock. This hotel is amazing. Beautiful beach, good food and the people that work there are wonderful. Recommend this hotel to anyone who wants to relax on a beautiful beach or hang by pool. This Hotel is worth the $$. Cheers out to Gracie and Gladys by the Central Pool! Best servers in Punta Cana!!

Hard Rock Hotel Riviera Maya: Accessible travel review

My wife and I recently return from the Hard Rock in the Riviera Maya. As a paraplegic who relies on a wheelchair for mobility this resort proved to have its challenges. The majority of the restaurants on both sides (Hacienda and Heaven's) had multilevel dinning areas that were not accessible, of the most frustrating one was the Toro steak house. To access the host in order to confirm your reservation and be seated you had to enter the main doors however the only accessible seating area was down  [... read more]below and therefore you needed to back outside down a ramp and enter through another set of doors to gain access to that level. The restaurants that did have ramps were very short and steep. The lobby bar on the Heaven's side was not accessible...2 steps would could have easily been ramped. The accessibly of the gifts shops on both sides were hit and miss, some were and others were not. My biggest peeve was the fact that there were no accessible washrooms pool side. On the Hacienda side I needed to go into the main building which had a maze of 5 ramps to access. On the Heavens side fortunately our room was not too far. On the other hand...the resort was beautiful and impeccably maintained. The staff were very kind, friendly helpful and always looking to assist in any way. Our room was spacious and always cleaned promptly. The food was amazing...the pizza bar became its own daily food group. All in all we managed well and had a great stay. I've been travelling long enough to know that accessibly means different things to different people, especially when travelling abroad and you take what you get and make it work.

Hard Rock Hotel Riviera Maya: I won’t go back to the Hard Rock resort

Unfortunately there were quite a few negatives to my 2nd visit to this resort. The first time I loved it and would highly recommend it but when we went back this year we found that they implemented a bunch of changes that took away a lot of the things I liked about it. Last time we didn’t need reservations for the restaurants. This time they had restaurants closed and the others said we would only get in if someone canceled or didn’t show up even though the resort was only half full. The poo [... read more]l used to be heated but now it’s not. Annie at the reception desk was condescending, rude and unhelpful. Don’t expect to get any requests you make at time of booking. The temperature in our room never got higher than 18.5 Celsius and when we mentioned it to the staff, someone came and just set the temperature setting to the max of 32 degrees but even with that, it didn’t go past 18.5. They also got rid of the antipasto bar in the Italien restaurant. Although there were negatives, I have to give a shout out to: Gabby in the breakfast buffet, Betty the server by the pool and Alejandro the server in the Mexican & Italien restaurants. Their service was top notch and I couldn’t ask for better. It’s unfortunate that management seems to have put customer service as a lower priority than cutting costs. If you asked me last year I would have said I planned on going to this resort every year but it looks like I now have to find a new resort.

Hard Rock Hotel Riviera Maya: Hardrock riviera maya

Not a fan of them not heating the pool, not a fan of now requiring reservations, not a fan of rotating closing restaurants, not a fan of the lack of anti pasta bar no longer being in the Italian restaurant. Too many changes from last year for us to go back a 4th time. Staff we dealt with was great but our friends experience wasn’t the same at check in as ours

Hard Rock Hotel and Casino Punta Cana: Fantastic Resort

We had a great time at the Hard Rock in Punta Cana. Great resort for kids. Food was fantastic and there were many places to choose from. Would definitely recommend this resort. It is very large so lots of walking but there are also trains that go around the resort very regularily if you don’t like to walk! Loved our vacation.

Hard Rock Hotel Cancun: Had a blast at Hard Rock

The Hard Rock hotel was great. Although it was a bit outdated, it was well maintained to be clean and service was great pretty much everywhere from bars to restaurants. There were variety of entertainment everyday during my stay but the highlight was a live rock concert for me as a hard rock fan myself!

Hard Rock Hotel Riviera Maya: Amazing Resort

Once again Hard Rock in the Mayan exceeded our expectations. Resort is very clean. Service is 10/10. Kids always enjoy the Woodward!!! The entertainment staff keep you and the kids engaged. We typically have a hard time with the food, although at Hard Rock food is excellent!

Hard Rock Hotel and Casino Punta Cana: Huge Rexort

This is one Massive rexort. There are golf carts that come very often to take you where you wNt to go. Grounds are beautiful and surrounded by either fountains, pools or ocean. Many different and unique pools to choose from whether you want loud music party vibe or quiet relaxation. Beach is nice but lots of seaweed on shore. They try hard to clean it. Beach was mostly red flagged due to waves and undertow however we did get a couple days out of the week battling the waves. Rooms are very large  [... read more]and have a big jacuzzi tub in the middle. Nice feature. Balcony also good size. Buffet was mediocre but always found something to eat. Great a la Carter restaurants however my favourites were the Toro steakhouse and Impanema Brazilian. Make sure you reserve restaurants as soon as you arrive. Service was fantastic. Never waited for drinks and dinner served quickly. The staff there speak great English. We did not encounter a language barrier at this resort once. Take advantage of resort credits for excursions. It saves you a ton of money. Also know that there are some things not included in the all inclusive which I was disappointed about. Mini golf for one. You can use resort credits however it will still cost you $6/person. Virtual reality shop by lobby. Fun but also cost you $10 a pop for 10 minutes. Escape room at $36to $48 per person. This stuff really should be included as part of the all inclusive price. Don’t be fooled by resort credit store. At the end their prices are exactly the same as the larger souvenir store across the hall. You aren’t saving anything. Casino amazing and pretty loose in paying out money. We won quite a bit. Servers also amazing in casino. You will never wait for drinks. Overall this resort was one of my favourites and will definitely teturn

Hard Rock Hotel Cancun: Loved every minute!!

Hard Rock makes you feel like Royalty! We just got back from a week stay and I must say - I can’t wait to go back. Everything was perfect! Pools, beach, food, entertainment. Special thanks to Donis, Willy, Luna, Batman, Marco and Raul! This is definitely not a goodbye - more like a see ya later!

Hard Rock Hotel Cancun: An Excellent Resort

Very friendly staff. Very Good Service. The First Hotel, where they provide Room Service without any additional charge. We went there to attend a Destination Wedding and thoroughly enjoyed our experience.

Hard Rock Hotel and Casino Punta Cana: dont go to this hotel hard rock hotel puntacana

service from the hotel sucks big time manages do not care about Canada or usa people rooms stink musty damp wet stinks back up all the time food is just ok not 5 star pools are good room service good not to go to this hotel if you want a 5 star go els where hard rock puntacana should take a page out to learn how to deal with customers that pay holiday money not to stand and beg for help

Hard Rock Hotel and Casino Punta Cana: hotel hard rock puntacana

hi nov 15 -22 2018 trip of night mare at hotel hard rock great looking place nice pools food just ok from 1 to 5 2 rated rooms are what big headaches nice looking no vanting in room bed damp wet smell of drian call them and tell them about it they don't care send a man to spray and leave manager ask what you want I tell him move me and lol no plamming for 2 days no water or hot water cash bar in casino this was to be a all in trip disco 20.00 us and cash  [... read more]bar nice sea food restaurant lobsters they said none steak house poore pizza great chinesse very small portions ask for more never came staff is nice they try but hard rock let me down very hard to talk to them they ask you to put in writing and they file it no west jet rep to be found or call out 1 to 5 rate 1 check it out

Hard Rock Hotel Riviera Maya: Great time!!

Had a fantastic time! Great place. The whole family had a fantastic time. My only issue was they booked my 12yr old and I into a King bed room and right by the Adults only side (4) and away from the rest of our family (all were in 9). At first I was told they couldn't change it but then I persisted and they moved us to at least two beds instead of 1.