Palma Real: Good enough for what a hotel is needed

Hotel is just ok but what I didnt like is the attitude of the hotel workers, especially receptionists, security guys and bartenders. They dont give a good service, never a smile! They treat customers as if were stupids when we ask for something. They dont make us feel good. They seem to be mad all the time. Dont care about the customer! I heard the same from other guests.

Palma Real: Location Location Location.

We stayed at The Hotel Palma Real in Varadero Nov 7-14 2016. The resort is not located directly on the beach but that wasn' t a problem ,we enjoyed the 3-5 min walk . The beach is beautiful . The first 3 days were unable to get beach chairs so we had to pay to have chairs and a shelter ($10 cuc )over to another resort on the beach.(no sure if we should have paid as this was the first time anything like this happened since our travels to Cuba. So we started to get up early and mark our chair [... read more]s(7:30). Never any problems after that. The resort was very clean and well laid out .We stayed in building 1 it is close to everything pool ,main lobby ,a la carts .The ground are well cared for . There was a bar on the main level in our building and the staff are very friendly . The room had a king sized bed . We never had any problems with hot water it was always available . Rooms are a good size. The resort is close to the markets ,The Beatles Bar, Havana Club nightclub and the beautiful park . We enjoyed walking Varadero it is very safe even at the night and so much to see and do . Our only issue with this resort is the food at the buffet . It is very repetitive . Its good but it needs to offer a better selection .There is no bacon offered in the mornings and the food that was offer at supper was there in the morning . I usually had something that was being grilled by the chef . The ice cream is the BEST . There was always lots of cakes ,desserts and fruit . Overall we enjoyed our stay at the resort and would go back in a heartbeat . The staff are awesome .

Palma Real: Pretty good :)

The people here were super nice and accommodating! The hotel room we stayed in was kind of outdated and dingy, but always kept clean. Can't expect too much in Cuba. I heard that not all the rooms were like that though. The hotel was gorgeous on the outside, awesome pools and a swim up bar! Super close to downtown for local shopping and also to the beach, which was gorgeous!

Palma Real: another great stay at hotel palma real

this was my 5th stay at the hotel. it is by far the best 3 star in varadero. the staff is great and always treat me like a king. a few tips daily goes a long way at this resort. the resort is clean and the grounds are kept nice. the buffet is repetitive but who goes to cuba for the food. breakfast is my favorite. there are many fine restaurants within walking distance of the resort. there are 3 clubs within 3 blocks. havana club on site if you are in to discos and calle 62 one block down for an  [... read more]outdoor salsa party if you prefer and my personal favorite the beatles club which is 2 blocks down from calle 62. there you will hear live rock music from the sixties to todays modern hits. the beach is a short 3-5 minute walk from the resort there you will enjoy one of the best beaches in the world! stop at the beach bar and get some cold drinks from kierena, she will always have a warm smile for you. when you can go to a beautiful country for 2 weeks for 1200 dollars all inclusive why wouldn't you give this fun 3 star a try!

Palma Real: Palma real ALWAYS the best place

I will always come back to this hotel , great people, great food and great entertainment....the best location in the whole varadero.....the best ever......'...........I .....just ........love .....it....

Palma Real: Great resort for money

Hotel was very good people were very good to all, grounds are amazing pools clean and music amazing. Location of the Hotel Palma Real is perfect Next street Cali62 Cuban music every night, three blocks away the Beatle bar music from the 60s to 90s Havana club next door for club dancing and excellent restraunts within blocks.People front desk very helpful every night place still under renovations but things are still under control

Palma Real: AMAZING RESORT

The grounds and pool were perfect. The beach was a short 2 minute walk away. I am an extremely picky eater and I found something I liked to eat at every meal. The staff were attentive and friendly! I plan to go back to this resort in January.

Palma Real: Really great time

I have been to Cuba many times but never to Veradero. This trip I was travelling with my daughters 34, 22 and 20. I was pleasantly surprised by the resort and the surrounding area. The room was clean and the a/c worked! The building itself, we were in # 4 was in a bit of disrepair, but hey that shows they are working at making it better right? There are two pools, one quiet, one loud. We spent all our time at the loud pool, had a great swim up bar and lots of fun music and activities. Whe [... read more]n we visited there were two a la cartes open. Not sure if there are more. The Italian was really great!! The pizza was thin crust, fresh ingredients and so good!! The international was just ok, nothing special. You are a very short walk into town, the Beatles Bar and the Havana Club bar. You can also walk downtown and see many shops, restaurants and an outdoor shopping mall. The beach is a short walk across the road and has it's own bar with washrooms close by. The drinks were ok, typical Cuban. The coffee in the buffet in the morning was excellent. I found all the staff very friendly. I would definitely recommend you visit this hotel!

Palma Real: Excellent location. Beautiful beach.

This was my third time at Palma Real and my sixth time in Cuba. My friend was in Cuba for the first time. While the hotel is dated, it is obvious that they are trying to update it continuously. The rooms are ok with good air conditioning. If you are not happy with your room they will gladly change for you. The pools are crystal clear but need work in the tiling and general appearance. The staff are pleasant and polite. We especially liked Alexander in the dining room. The food was not our cup of [... read more] tea and we had difficulty finding things we liked some days although breakfasts were always good with fresh omolets and fried eggs. But having said that it was still a good value even if we ate of site a few days. The location can't be beat with walking distance to Calle 62 and the Beatles bar and Jonome park.

Palma Real: The best location hotel

This hotel is the only one l go to in Veradero now it is all about the location the super friendly staff and the cleanliness of the hotel that brings me back it is just a super place to go l been for one , two, and three week stays l would highly recommend it

Palma Real: excellent resort staff was amazing

Hotel going through renovations but grounds were excellent place clean pools were perfect. Restaurant food was very good. Service excellent Location of hotel is perfect with everything around it.The people working there were amazing polite and always made sure you were been taken care of. Walking everywhere you need to go Cali 62 the Beatle bar and Havana Club all within 2 or 3 blocks.

Palma Real: Famely réunion

We had a great times at the palma real resort ...food his good room is remodel in block 4 ...the only thing négatif is the pool guy he was unpolite and boosy and didn't like canadian ...ok but we love the place and going back novembre the 11 2016...it's the 5 time there and it's a beauty full am placement ..no taxi to paye ...sorry for my English I'm french ...

Palma Real: Amazing

Realy good hotel nice food and nice intertanmemt and the room was good the food whas good and the beach was priceles stafe was ok the bar was good to reely good a plus . . . . . . . . . . . . . . . . . . . .

Palma Real: amazing resort for the price you pay!!

Overall good place to stay, nice people! good service in restaurants, bars.They were doing renovations, and there are lots of improvements done, and lots to be done still. Wish the foods were a bit more spiced and seasoned.

Palma Real: Great Staff and Hotel!!

The hotel is very tourist feels, food was 3/10 they more variety and need better quality. The hotel is very nice and quite. Need more entertainment music. The facilities closed early need to have it extended. such like the pool at the bar closed at 6pm. The hotel is going a major renovation during our stay the main bar was closed but alternative one was open to the other building. The place is vey nice and safe but they need to maintain everything, food, facilities, buildings etc.Location is Gre [... read more]at very close to the entertainment areas beach is just 2mins walk!!!Location is 8/10

Palma Real: Palma real

Amazing pools, if you like clubbing it's the place to go as clubs are nearby. The rooms are spacious, beds are comfortable. The food is alright be sure to bring your own spices as it's pretty bland. Very big resort. Staff is nice. Daily shows and participation games in the afternoon.

Palma Real: WONDERFUL

THIS RESORT WAS AMAZING. STAFF WAS FRIENDLY AND THE ROOMS WERE CLEAN..I WOULD STAY HERE AGAIN..ENTERTAINMENT WAS FUN ALSO.. I WISH THERE WAS ALITTLE MORE AVAILABLE FOR CELEBRATING A WEDDING TO A CUBAN. IT SEEMS UNLESS U HAVE 10 TRAVELLERS FROM CANADA THERE IS NOTHIONG AVAILABLE ALTHOUGH I WOULD GLADLY BRING IN 10 FAMILY MEMBERS FOR THE DAY TO ENJOY THE CEREMONY. WE HAVE HAD TO RELOCATE OUR WEDDING FOR THIS REASON. WE GOT ENGAGED AT PALMA REAL AND WOULD HAVE LOVED TO HAVE OUR WEDDING THERE

Palma Real: Blindsided

This resort seemed nice from the outside. However, our experience at this resort was poor. Our A/C didn't work in our room; the bar staff at the lobby and pool area seemed pained to serve us, they were grumpy for the entire time we were there. We foolishly thought that tipping generously would change their attitude towards us; but our money seemed to add insult to injury when we tipped; seemed like we offended them with our tips. All the staff were unapproachable and extremely unprofessional, ex [... read more]cept for two lovely waiters, two waitresses and Jesus. We went for breakfast a morning only to find all the dishes that were put out for service filthy. We had to bring this to their attention and wondered how in the world they could have missed that. There were swarms of flies everywhere. Added to all the other stuff, our maid gave us one roll of toilet paper for our entire trip good thing I took my own; she even used our phone whilst we were in the room and spoke about us (thinking most likely that we didn't understand Spanish fortunately we do). I know you may be thinking that this was just my experience etc. but I'm from the Caribbean originally; it takes a lot to phase me. Take my advice and book another resort. This one needs new management and a heart.

Palma Real: Quite Basic

I found the hotel quite basic and the food was not so good. I am not a foodie but we ended up eating out in the evenings There are plenty of restaurants near and not expensive There are many markets near but they close quite early in the evenings The beach is about 7 minutes walk and is lovely

Palma Real: Thankfully it was only 4 nights

I booked this resort for a cheap and quick 4 night (3 days) last minute getaway. I knew it was only a 3.5 star, so I went with low expectations as this is Cuba. Except for the food, everything was as expected for a 3.5* (simple lobby, basic older room, basic entertainment, small pool, tiny bugs crawling on the sink and furnitures etc… As for the food, I think 1 star is too high! You have to leave a $20cuc per towel deposit...which is $120 cdn for 4 towels...of course when you sell back [... read more] your cuc, you don't get back the same $120 cdn. Bring your own AA and AAA batteries as both my room and my daughters room remotes had no batteries. When I asked at the front desk, they said we needed wait for the next day cleaning staff... we left and still no batteries for the remotes. I asked for a wake up call at 4 am not to miss the transfer to the airport... and of course non reliable, they did not make the call... thank god for our reliable phones. Now for the generous 1 star for the food!!! It was by far the worst food we had in about 12 trips to Cuba… mostly had stayed at 4 or 4.5 stars, what a difference a half or full star makes! The Buffet had absolutely no variety and what they had was mostly awful. It was really hot in the Buffer as I don't think they turn on the AC. The Beach Bar serves hot dogs, hamburgers and ham & cheese. So we decided can't go wrong with hamburgers. Oh yeah you can!!! All 4 of us had ants on our burgers so after taking a few bites we each found a few ants! As for the drink, it was the hottest rum lemonade or rum strawberry we ever had. The slush was water and we got 1 ice cube! (stay away from the beach bar) We tried to reserve for a la cart resto and was told they were full but to try and show up and hope for a cancellation. When we showed up and asked, they responded that unfortunately there were no cancellations so they refused to accept us. at 7pm there were a total of 6 people eating in a resto that seems it can hold at least 100 people??? We actually went to have pizza at the Plaza America mall... so image how bad the food was to actually go out to pay for a meal! The best part about the trip was we only had to stay there 4 night... thank goodness!