Grand Oasis Cancun: Don’t go!

As you know my partner and I just returned from the Grand oasis, Cancun. From the departure to the arrival. It was complete garbage. We were unable to sit next to each other. Getting to cancun international was another 3 hour fiasco. Our luggage and lines were overwhelming. Upon arriving, it was desk after desk before anyone knew who we were. Getting there so late in the evening we basically lost a day of our trip. The next 5 days were disastrous rain and cold. The rain prevented us from even be [... read more]ing able to leave room as the hotel was flooding from every direction. Nobody could guide us as to what to do when our actual room was filling with water. Our room fridge was without water or beverage. We made countless, countless calls to front desk regarding the situation as the entire resort was too wet to walk anywhere. And the same answer from their end was carried on throughout the 7 days “we don’t have that information “ we reached out many times to the Sunwing rep and the same answer “we don’t have the information, we will put in a request for you.” Our blue wristbands were so limited that we felt we were just defeated and stuck to one place. Every day at any hour the line ups and nowhere to sit while we waited left us starving daily. The lines for drinks and the poor service at the buffets or anywhere for that matter was a huge upset. Nobody seemed to want to look after us unless we were Mexican. The entertainment was canceled many nights due to rain. And even then while heading downtown from hotel, the taxi rates changed daily. We were totally ripped off. On day it was $300 pesos to go downtown the next day it was $200 pesos. And this happened everywhere. When we actually did get into the restaurant. We were never ever ever served by a server. And when we would go up to get food, someone else would be sitting in our seats. And there would be nowhere at all for us to sit. We ended up having to buy all of our own booze as we couldn’t stand for longer than 45min at a time any longer. And also going away from resort to get food. Nothing at the day snack bar was labeled. And it seemed that we just couldn’t get a decent meal anywhere. On the last 2 days the sun came out. For 20 min. At this point our entire beach was washed away. Tiki huts, lifeguard stands and all. And it was all blocked off and we couldn’t access the beach from anywhere else. The amount of randoms coming basically to our room to sell us “vapes and drugs” was disgusting. Where was the security?!!!! We felt so unsafe and completely harassed. All we wanted to do was leave. When we got on the shuttle to go home. We both started feeling car sick due to all The stops the bus made from other resorts. We had to get off and take our own taxi. Upon boarding, we couldn’t sit together again!!!! And sat on the tarmac for over an hour. No apology. Nothing. When in flight, the smell of vomit was overwhelming. From the 15 people on board that were puking!! Arriving into Canada was horrendous as it was another 1.5 hours waiting for luggage. Now that we are home my partner Ryan has a full body rash and the dr has told us it has come from the sheets from the hotel.. we are so disgusted by this trip and the lack of service or care. Never ever ever again. We are looking for some compensation as it’s heart breaking how much extra money we spent at a fake all inclusive resort! Please reach out to us.. we have nothing but horrors left in our hearts from this trip..

Grand Oasis Riviera: Amazing Resort

Clean, safe on resort ,food was spectacular Staff were courteous and well able to communicate in English. The beach walk was a daily thing trying to get enough steps and wear off some calories from all the food. Very limited entertainment. No evening programs except when the guest do the singing.

Grand Oasis Cancun: OASIS IS NOT GRAND!!

We went to find rest and relaxation and hopefully enjoy a stress free week of CHILL VIBES, but what we got instead was a less than grand experience. Day 1, we me(male) and my female cousin were booked in a king bed even though I asked for a double room. The front desk were not friendly, I should have known then that this was going to be a bad stay. He provided a room with two beds, but we walked into what I call a 1 star room and here is the list; DIRTY, BATHROOM WAS NOT CLEANED VERY [... read more] WELL, NO COFFEE MAKER, NOTHING IN MINI BAR, NO BEACH TOWELS , no garden view, AND THE A/C WAS NOT WORKING. All the things on the list were promised in the booking. We left it for the night, but after a restless sleep because we were both hot my cousin said we will go later to the concierge. Day 2:Towel lady told us to go for a walk as it towels were coming at 9am, it was 905a, because she was busy talking to some old man who seemed like he was trying to date her. They told us 4 times to go away, it was already 910am, we stayed and waited . We asked two employees where lunch was and they said, too far 1 mile then started laughing, so no lunch on this day. eat. My cousin went to concierge to get room changed, at first they were just going to put in order to fix the A/C , but we said no and they gave us a king room. Room good accept it smelled like sewer the bathroom and looked like it was in the middle of a repair. It was not a very clean room and the mirror had something written on it, like someone gave up trying to clean off lipstick. The tub was nasty. We were done at that point and we're not chancing getting a dirtier room. There was two restaurants for supper and one was better than the other, but the restaurant closer to the Pyramid was much cleaner, and better food. All staff seemed unhappy, and if you were not Caucasian u were seated far from the food. The first night when the server asked if we wanted drinks, we both said pop, and they said no, You can get yourself. That was pretty much our treatment all week. We are native Americans from Canada and we were treated horrible. The saving grace was we were treated good at the coffee and me place, so I loved coffee even more this week. This place caters to the Pyramid guest, who paid about $150CAD more than we did. This was not what I expected when we paid $1889 CAD. For this trip. The grounds were pretty dirty. It was not a great overall experience. I would demand a refund if I paid directly to the resort, as I came home jaded.

Grand Oasis Riviera: Cozy family resort!

The most important is the sea and the beach. The beach area is too narrow and not enough spaces for all. They have the large areas for the swimming pools, but they are far from the beach. The staff at the reception desk is very knowledgeable and helpful. The staff at the restaurant is not trained enough and it seems the service was deteriorated or was never at the high level.

Grand Oasis Riviera: Cozy family resort!

The most important is the sea and the beach. The beach area is too narrow and not enough spaces for all. They have the large areas for the swimming pools, but they are far from the beach. The staff at the reception desk is very knowledgeable and helpful. The staff at the restaurant is not trained enough and it seems the service was deteriorated or was never at the high level.

The Pyramid Cancun: Wonderful Resort

Recommend Pyramid vs Oasis. Food and amenities are amazing this way with access to many high end restaurants. They don’t advertise VIP status for Pyramid clients. Find rep to discover. There are many food huts for easy eating all day. Ocean clean but mostly red flags. Could have more chairs. Many pools. Much entertainment at all times. Wouldnt offer two beds just a king. Comfy bed and room.

Grand Oasis Riviera: Would not return or recommend

We just spent the last 7 days at the Grand Oasis Tulum. This was a long awaited holiday trip from Dec. 25 to Jan. 1. We had 2 rooms, were a family of 5 and I will never stay at another Oasis property nor would I recommend to anyone. I have done many all inclusive vacations and our stay here was BY FAR the worst experience. Checking into kids room (18, 15 and 12 years old) and it has ONE bed. My room with my husband has a bathroom that’s leaking, moldy and filthy. For the kids, we ask for a [... read more] cot. Hours later, none received. I have to deal with this at 10pm after a day of travel on our first day of “vacation”. Kids were put in a temporary room that night. My husband and I took the kids original room for the rest of our stay. This was a downgrade from our initial oceanfront room that we had paid EXTRA for. Rather than do the right thing and either put my husband & I in an equivalent cost room, or at least offer us some sort of compensation. I was asked to agree and sign something saying that I accept that I wont get a refund. Which I did because I’m tired, on vacation and going in circles. The kids were assigned a new room the following day. It appeared ok upon initial inspection, since it had just been cleaned. A few hours later, it SMELLS horribly of sewage. Can’t open the patio door for fresh air. Bathroom is gross. We don’t have the energy to deal with changing AGAIN. Thought that with it being cleaned everyday, they could make it work. Housekeeping NEVER came despite at least TEN requests over 5 days. No toilet paper, no towels. The no reservation system across the restaurants is archaic. Waiting 1 to 2 hours to get in, IF you get in. The Maki Taco restaurant took us 2 tries on 2 different nights to get in and the food was revolting. Quite literally some of the worst food I’ve every had. Overall the grounds are in shambles. Everything is falling apart or is patched together (not well) to make things look OK. The beach and grounds are not kept up well. There was garbage that sat in the same spots every day. The first thing every morning should be a sweep by staff - this is BASIC. Although the buffet has a lot of options, the food for the most part is quite disgusting. At checkout, my 15 year old son had taken off his bracelet in him room. We were not advised that upon departure we’d have to have the bracelets cut at the front desk. With our shuttle for the airport out front waiting to go, the guy at the reception desk is not letting our son leave. He was rude and essentially holding our kid hostage. We had to go back to the room (which is a long walk away) dig into the trash for the bracelet. The staff were great. Such good people, they made it bearable and we had fun with them. The beach is beautiful. We travelled with another family who share the same sentiment. Their toilet overflowed, took forever to get it fixed and then even longer for housekeeping to come and clean up the mess. The whole time we were there, we heard many other guests sharing the same stories and/or trying to change rooms. Trust me. Pick another resort.

The Pyramid Cancun: Going under resort!!

I have so much negativity about the place that i will only say for you to pick another resort for your next trip!. i was very dissapointed about the place. its in ruins and you will find your stay very uncomfortable. good luck

Grand Oasis Palm: Amazing Resort

The resort was clean, spacious and top notch service. I highly recommend this resort to anyone. The staff where awesome and the food was even better. Could not of asked for a better week in the sun and sand.

Grand Oasis Cancun: Horrible resort.

During the week it seemed to be a different problem everyday, whether is was extra charges we didn't know about, dirty eyelashes on our bed that weren’t from us, cold and stale food and constant loud noises every night preventing us to sleep. Our shower flooded the floor each time we showered as it didn't have a door on it, and the cleanliness of our sinks and toilets was a bit alarming. Room service was constantly prompted to come change our room and if we didn’t prompt they most likely wouldn’ [... read more]t of even came. I have never been treated so poorly by staff at a place as I was at the Grand Oasis and the only way to get decent food or drinks was to tip, and even then it still wasn’t up to any satisfaction. This morning we didn’t even have a shuttle come to pick us up and had to spend an extra 20 dollars to even get to the airport which was basically the story of our week. I will not ever come back to this resort or cancun again and I recommend not booking here either. Trip central told us we could get refunded on a uber cause our shuttle didnt show up and that didnt happen either. Brutal

Grand Oasis Palm: Great resort!

We had an awesome time at this resort! The rooms were very clean, the food was delicious (lots of variety) and the staff were fantastic! Would be great if there was umbrellas around the pool loungers as that sun is intense. We would definitely return to grand oasis palm!

Grand Oasis Riviera: Not a 4.5 stars as sold, but a nice vacation still

First room we were given was in a bad shape: broken furniture, damaged walls, tub looked like it was painted with a brush multiple time, caulking in a bad condition, access door behind the toilet opening up to some pipes, high voltage cable cut and not capped, another in a junction box with no lid and a constant electrical buzz. We were travelling with a 3 and 6 year old kids, and were placed in an adult only section, the furthest away we could be from the kids zone, no elevator access. We g [... read more]ot moved to a closer and better room. Still not a 4.5 stars. Pictures announced slides, park, an inflatable climbing structure for the kids. there’s one small structure in a rough shape, one ground park slide that acts as a water slide that is to steep to be safe. Other than that, nice beach, great food, nice people **beware of the environmental tax. We were given a link to pay it up front, never asked for it, hotels charges it, don’t care about my receipt, charges it anyway and not the same price.**

Grand Oasis Riviera: Tulum

Hello. Let me start from thank you for the opportunity to share my thoughts about the trip. When I was booking a trip I was told that there would be environmental charges for 1.38 us per night, and that would come approximately 10us dollars. When we got to the hotel we were charged 78us. Almost 8 times more. Isn’t it nice? During our stay we tried desperately find sunwing representative. We never found anyone. So, the weather was good and sea was nice, but these 2 things kind of spoiled the vaca [... read more]tion. Otherwise next time we would like to get a little more truthful information to be prepared for. Thanks

Grand Oasis Riviera: Dissapointed

Poor service, low quality food, limited choices of food, low quality drinks, limited choices of drinks. Hotel management does not take ownership of their issues. We've been in a room without hot water for the first 4 days, then they change us to a new room on Sunday at 9pm., after everyday notifications of this issue. Absolutely not worthy to come back

Grand Oasis Riviera: Quiet Little Resort

Grand Oasis Tulum was a joy to go to. Small and compact to negotiate youraelf around. Beach and ocean was beautiful. Good for snorkelling and kayaking around the coral reef. The resort is dated but service from the workers were top notch. All in all we loved this little jem. Thanks from Bruce and Kelly

The Pyramid Cancun: Overall okay

Resort is very big, depends on what you’re looking for. Good food recommend Japanese food Sakura. nice beach but wavy this time of the year. Clean and fun for you partying and family. I’d give it a 3.5 overall. Service at the restaurants and bars is good however front desk not very helpful and most of the time don’t know the answer to any questions had to figure things out in our own in such a big resort took us almost the whole trip to get used to the resort and know different events. In the be [... read more]ginning pushy with time share selling. Air Canada rep never showed up and waited 2 hours at airport to be picked up and dropped off at the resort. Was promised a king bed but they never had that note and was given double bed. Lots of people had issues with rooms they chose and paid for but never gotten such as ocean view. I stayed as a Sir kaan which I recommend more options for restaurant. When we went they have many renovations and didn’t have shows, a little at boring at night time but lively during the day. I recommend walking out of the resort and checking out the lagoon for extra activities that are fun and affordable

The Sens Cancun: Not the best

Not my favourite resort or experience. Shuttle pickup from Cancun airport took close to an hour to leave. Check in was fine, hotel rooms shabby and bathroom could use maintenance. Concierge staff were friendly enough, most of the other staff were pleasant. Beach dirty, not often cleaned up from the day before. Other guests would leave cups and plates and they wouldn't be cleaned up. Not enough beach chairs; it was a race everyday to get anything decent. Had a black top go missing from our room a [... read more]nd my daughter's purse also go missing from the lobby while waiting for the return shuttle to go home. Food at restaurants good; Le Petit Chef a fun experience. Also did the Captain Hook pirate show which was really fun. Unfortunately, I wouldn't return to this resort nor recommend it.

Grand Oasis Riviera: Lunchbox let down

Although we were thrilled with the service, staff, and food it was all overshadowed by how misleading the resort description and pictures were. We specifically booked Grand Oasis Tulum for the amenities offered for children and for how family friendly the resort was. Unfortunately, many of the features shown online were not even there, we were informed that the pictures are over two years old…the hotel was so far off of what we expected we even checked our booking to make sure we were at the cor [... read more]rect hotel! We also were met with loud music entertainment at night which would normally be great BUT it was all hosted in the “kid zone“ area, it was extremely disruptive to our child and made bedtime extremely difficult…why they do this when there is an entire adult only section we couldn’t quite figure out. Overall we made the best of it but we were extremely disappointed in how misleading the the details were. Please update the site as what is being shown is so not what the hotel offers or even looks like anymore…

Grand Oasis Riviera: Terrible Resort

This resort is the worst I have ever been too. No entertainment. Front desk staff are very ignorant. Bars close at 11:00 and don’t open til 11:00. Beach is not maintained and if you don’t get up and put towels on a chair by 5:00 am you won’t have a chair on beach or around pool. Line up early for ala carted or you are waiting forever. I would never return here.

The Pyramid Cancun: Terrible Resort

When we arrived we were told to just go up an elevator to our room. No help or guidance what so ever! Our room was dirty, the sheets were dirty, there was no where to put our clothes, no room service, no reaching front desk, at 9:30 in the morning they told us they were out of food at the vip restaurant! We were so unhappy that we went to another hotel! Would never go back there again! Terrible customer service!