Moon Palace Cancun: As always an amazing experience!!!

Service and staff are 5 star!!! Food is always very good!! If you\re looking to golf it is an awesome course featuring 3- 9 holes courses....Lots of activities for all ages! Rooms are always clean with adequate towels and bedding.... The only downside is the beach...which is covered in seaweed all of the time..virtually non swimmable

Moon Palace Cancun: Moon Palace Cancun did not disappoint!

Wonderful Family Vacation! We stayed at the Moon Palace Sunrise section from April 16-April 23, 2019. It was an awesome experience. Beautiful resort- well kept, clean and stunning grounds. The food does not disappoint! Loved the breakfast Buffet, Gondola (yummy Italian restaurant -ask fro Mario -best waiter) and Momo (Japanese cuisine). There's so many places to eat! The resort is huge but we stayed mainly by the Sunrise section. Great pools, kids section is cute and the swim-up bar service wa [... read more]s fast and drinks were delicious. We stayed in the Sombrero building which is the furthest from the lobby-it's about a 5-7 mins walk. If you prefer not to walk, they have golf cart shuttles all over the resort and to the other sections Nizuc (we went there as well) and The Grand. There is plenty to do on the resort but the highlight for our kids was the arcade (Wired Lounge). Awesome fun when you have kids aged 9 and 13. The hubby and I really enjoyed it too as it is for all ages. My daughter and I also got manicures and pedicures - staff is great, especially Magdelena and Rita. Overall, had a fabulous time and would go back. Thanks for the great service and food Moon Palace!!

Moon Palace Cancun: Good resort

Really good place lots activities but beach is not good at all very dirty beach food was good and service was excellent lots activities to do really peaceful place far from city and hotel zone beach not clean at all

Moon Palace Cancun: Amazing Resort!

I can not say enough about The Moon Palace, Sunrise Resort. This place is amazing. All the staff are so kind, helpful and accommodating. The food was excellent. The entertainment team were fabulous. This place catered to children and adults. I love the fact that our bracelets were our door keys. The list could go on & on. I highly recommend this resort.

Moon Palace Jamaica: Great resort

Excellent service, food was excellent rooms are new and high end. The Italian and Japanese restaurants were outstanding, in future I would alternate between those two throughout the trip. I would recommend this place

Moon Palace Cancun: Amazing Resort

We stayed at the Grand Moon Palace in the first week of February and had the best time yet of all the resorts we have tried. The grounds were well kept, the walkways excellent, the golf cart bus service was exceptional. You didn’t have to walk anywhere. The quality of the food was above average to excellent and the choice of restaurants was too large to experience them all in one week. The service staff were always friendly and very hard working.

Moon Palace Jamaica: Fantastic Family Vacation

Traveled as a family of 5 from Jan 25 to Feb 1st. Yes, this hotel is far from Montego Bay International Airport but it's well worth the drive!!! I've traveled enough to know that rarely do the online pictures and promotions accurately represent the hotel - this is not the case with Moon Palace Jamaica. We arrived at 9:30 pm, we were greeted with a flower, cool drink and cold towel. Check in was smooth, we were escorted to our room and given a quick tour on the way which was very informativ [... read more]e. The rooms were exactly as shown online, with everything included that we had expected! We had a family deluxe suite which is essentially 2 rooms in one. The food, grounds and staff were all remarkable. Of course, there is no such thing as perfection, there were little things in our room such as the bathroom door not locking properly etc. but the way the hotel handled it was extraordinary, not only was the issue(s) resolved immediately but a call was made to the room immediately following to ensure that expectations had been met! I had read several complaints regarding the adjoining room doors so I wasn't surprised to find that the doors connecting the rooms were very awkward. Clearly it was an afterthought as the adjoining doors open out into the rooms. They are located right at the front door so it can prove to be quite difficult getting in and out, room service etc. We were on the 7th floor and the hotel was not very busy so the turn down service didn't really work out for us. They arrived at our floor around 5pm - just as we were back in our room getting ready for dinner. We always got fresh towels etc. but only one day were we out of the room and actually got the service! Did these things alter how we felt about our vacation? Not in the least!!! This is an amazing hotel and we had a fantastic time! I just want to keep things in perspective. There is no such thing as perfection but let me say this hotel comes pretty darn close. The staff are thoughtful, kind and genuine. Tips were appreciated but I never felt they were expected. Customer service is a top priority here. This is not an inexpensive vacation but it is well worth it. If you are looking for a special getaway, then I would certainly recommend the Moon Palace Jamaica!!!!!

Moon Palace The Grand Cancun: Great resort for families or couples

There are so many choices for dinner and specialty restaurants also open at lunch. The beach is not great but the pools make up for it. There are a few heated pools at the grand by the ocean. The rooms are big! Clean and well stocked with good beer like Corona.... And the best flavored peanuts, salt and lemon.

Moon Palace The Grand Cancun: Fun resort, caring staff

It may seem trite but I am a tea drinker and the resort provided me with a kettle which I so appreciated. This was our second visit and although the staff were very attentive we did notice that the 'elite ' guests had the hog share of seating at the pool and more access to cart service. Luckily we like to walk but more availability would have been appreciated at times when kids were tired. Also, beware if you are not 5'3" you will not be allowed on 2 of the 3 water slides. My daughter (mother  [... read more]of 2) tried twice but at 5'2.5", she did not make the cut. The rest of our party let her know the fun she missed. The staff are very friendly, attentive and kind. We enjoyed the food at l the restaurants we tried-- which were a lot!

Moon Palace Cancun: BAD experience

We would never recommend this place. Many that attended the wedding ended up very sick, quite sure it was food poisoning. The ocean and the beach are awful. Very murky and full of seaweed. A huge tractor is going back and forth on the beach the majority of the day. The swimming pools are freezing except for one that is heated and packed. Very, very disappointed.

Moon Palace The Grand Cancun: Something for Everyone

Large resort with excellent service , a variety of restaurants, bars , beautiful pools, a large sandy beach and activities for all ages. 10 minutes from Cancún airport, easy checkin ,room was spacious , beds comfy but only double so small . I would recommend this resort for families and adults alike - something for everyone , you won’t be disappointed

Le Blanc Spa Resort: Amazing resort

Excellent facility, very quite, ideal for adults, beautiful beach, Ocean view from room was fantastic, butler service could be better, restaurants and bar services is exceptional, décor is beautiful,but the food preparation and palate needs to improve...…………………………………………………………...

Moon Palace Jamaica: Potential in the luxury!

Our vacation was from Nov. 28th - Dec.5th and we found there was a lull in vibrancy and entertainment. The staff seemed bored and some, even kurt/rude. There was an initial room error that was only recified after we were given ample attitude from a front desk staff member. The highlight of our stay was the food and physical appearance of the property - very clean and luxurious. Great spa.

Moon Palace Cancun: Beach unusable but the Pool and Kids Activities are amazing

The hotel was clean and the staff was friendly. The resort is huge and I didn't like how far our room was from the main building. The beach was unusable too much seaweed to walk or swim. The pool, playroom, wave runner surfing and the water slides for the kids were excellent. The food was the best I've ever had at an all inclusive (I've been to many in my time). We were tricked into taking a tour of the Grand Moon Palace with promise of free golf clubs. This turned out to be a time share [... read more] pitch. This took 3 hours of our day and the sales people were aggressive. I hated every minuet of the tour/presentation and they didn't end up honoring the free golf clubs. STAY AWAY from the Grand tour. The kids and our family enjoyed the vacation. If you are a beach family this is not the place for you. If your kids love activities and sports and you want good food this is a perfect spot.

Moon Palace Cancun: Great hotel, Bad beach

You will love everything in there but the beach is not that good . Lots of seaweed however , you will have a great selection of amazing fancy restaurants , alots of pool , entertainment, clean rooms and amazing staff

Moon Palace The Grand Cancun: Beautiful Resort

It was very good and we had a fantastic time at The Grand. Staffs are friendly, service was great, the gym is nice and amazing spa service. We experienced the honeymoon dinner at Los Tacos. The water park is huge.

Moon Palace Cancun: Great property

We stayed at the Grand and our room was upgraded to a beautiful suite on the ocean. There was lots to do, food was fabulous and the drinks provided were international brands we knew. Honestly the only issue we had was trying to get a trolley so we had to walk a lot but otherwise it is a great place to take your family. Couldn't use all the amenities during the week we were there but I am sure we will be back for another visit.

Moon Palace The Grand Cancun: hugh resort with lots to do

The resort was absolutely beautiful. Our room was very spacious, had a comfy bed and the room service was great. We didn't book any tours as we were only there for 5 days but we kept ourselves busy with pool activities ,biking etc. We made reservations at several different restaurants. The food was great but the service was very poor at the steakhouse. Our reservation was for 5 pm but our entrees did not arrive until 7 pm. It was our last evening and it left little time to do anything else. That [... read more]'s my only complaint.

Moon Palace The Grand Cancun: Amazing resort and great people

The resort, room and pools were amazing. Staff were the nicest people ever. The food was really good. The resort was definitely a 5 star resort. There was great nightly shows Beach wasn't perfect, too much seaweed.

Moon Palace Cancun: Great Family Resort

Impeccably maintained resort with lots of amenities for kids of all ages. Very friendly staff, especially Miguel, Caspar and Martin 🙂 Although it seems very large, it’s Easy to commute between lobbies with the golf carts or the large buses.