Sunscape Curacao Resort: Not the best. Don’t expect much

Trip started with our deluxe oceanfront view. Having a view of the fish restaurant. Asked the front desk twice to see if we could change to a higher floor. They said they would get back to me and never did. The toilet was running called the front desk. Nobody ever came to look at it. We ended up just fixing it ourselves every time we flushed. The ceiling in the bathroom was leaking we called and nobody ever came. The stocked mini bar is two beers and three pops. Had be track done someone almost [... read more] every day to bring water bottles. Only one bar that you can get drinks at during the day. The hotel is very dated and rundown Buffet ran out of plates. We are extensive travels and have been all over the whole. Will not be going back to that hotel.

Sunscape Coco Punta Cana: Get What You Pay For

Over all the resort was beautiful, food was edible at best, getting the mini bar in the room restocked was a daily challenge. Our room was not even ready as requested for when we arrived, the mini bar was not stocked the floor was not cleaned room appeared to have been tidy only the beds were made only. It was a big disappointment from the moment we got there. Don't think I will be returning to this resort anytime soon. - Check in was spending forever waiting in the hot and humid lobby.  [... read more] - We weren't shown to our room. - The key cards for the room door did not work most of the time. - No cold water when we got to the room, only boiling hot from the sink. - Go to take a shower, only cold water 6 out of 7 days we were there. - The bathroom flooded from the ceiling on day 2. - Toilet barely flushes. - no face cloths or hand towels, only big towels - floor was covered in sand - room was not clean upon arrival - mini bar was not stocked, had to beg for bottles of water every day. - didnt get the room we were supposed to get and if we wanted the other room they were going to charge us an extra $500 USD. So that didnt happen. - the staff obviously dont enjoy working here. They dont smile unless you smile at them first. - the vendors selling jewelry at night harass you to try to get you to buy stuff and insult you if you dont. -my husband was sick for 4 days, and I tried to bring back a plate of toast and a banana from the buffet for him, and the staff went off on me, like I was trying to rob the place. So I left it there with them and took the banana, with them chastising me in Spanish angrily. - if you dont speak Spanish, youre basically ignored or passed over by staff. - the nightly entertainment is a joke. Either music so loud it makes your chest vibrate, a magic show so boring even children weren't interested, the same dancers every night, a poor imitation of a circus with 3 jugglers, 2 stilt walkers, a couple of guys doing flips. -no activities during the day -the food was not the greatest. Was told chicken was boneless, had bones in it. All they had for fruit was melon, banana and pineapple. No salad dressing except thin ketchup. Most of the food was either dried out, over cooked/burnt or mushy. -staff barely speak English, and just nod, pretending to understand and not answer your questions. -No towels left when going to the pool or beach. -signs at the pool say no leaving belongings on chairs to reserve them, but not inforced, nowhere to sit at the pool because of this. - nothing but Spanish on the tv in the room NEVER COMING BACK TO THIS RESORT AGAIN!!! DO NOT WASTE YOUR MONEY ON IT!!! Old, outdated, dirty floor, plumbing issues, mini bar was an empty fridge, coffee machine full of non-coffee particles and dirt. None. The environment around this resort was a slum Vendors on the beach force you to take pictures with their parrots, and demand $40 USD for them, threatening you. No security on the beach to protect you from them. Harassed by people from random "party boats" that are on the beach as well. Not too bad, except people allowed to smoke marijuana on the resort and having to smell it wherever you walked.

Sunscape Curacao Resort: Amazing Resort

We have no complaints. The rooms were clean, the staff were very friendly and helpful. The food was fantastic.Thanks to the Italian restaurant and Nicole for decorating for my husband's birthday ( a total surprise) The beach was a bit rocky but not a problem with water shoes, so many fish right at the beach because of the coral. The bartenders were great, and Kenneth's Special drink was a delicious Adult flavored Strawberry Shake. We would definitely stay there again.

Sunscape Dominican Beach: 5 Stars !

We loved our week at Secrets Tides Punta Cana. The resort was so clean and well kept. Staff was professional, attentive, happy to help and plentiful. You could always find someone to assist you if needed. Drinks were served in glasses and were of great quality - bars were never far away. Our room - a swim out with butler service was beautiful appointed and had multiple lighting options throughout the room and bluetooth speakers in the ceiling that we could play our own music from. Room Service [... read more] delivered on time and were accurate and hot upon delivery. Our butler was named Milcaides (Micky) and he was fabulous. He was a terrific help to my partner who planned a wedding proposal while we were there. Micky played a big part in helping to make it a very memorable occasion for us. He was so attentive, personable and genuinely wanting our stay to be the best possible. The entertainment was good - lots of activities throughout the day to participate in. Evening live entertainment and then shows. We didn't stay for any of the shows, but they looked to be well presented in a very nice theatre area with plenty of seating. This was not a "party" resort. There was a DJ who played music throughout the day, but it wasn't crazy loud or obnoxious. Evening parties/shows ended by 11, with people being able to stay up and enjoy the lobby bar later into the evening if they chose. Restaurants were decorated very nicely, food was delicious and menus had lots of options at every restaurant. We were extremely pleased with the whole vacation. Knowing we set the bar quite high after this trip for future vacations to measure up to. It was a romantic, relaxing and thoroughly enjoyed vacation in the DR. Don't hesitate to book it!

Sunscape Dorado Pacifico: Great Resort and wonderful vacation!

Travelled Nov 8-15 Resort is dated but rooms are spacious and clean. Staff are all exceptional and very helpful. Food was excellent and delicious! A very safe and beautiful place to visit and enjoy! Thank you all. Too many names to mention but kudos to the entire staff.

Sunscape Dorado Pacifico: Satisfactory Resort

Hotel needs some updating. Water temp control on showers needs work to balance more vs hitting extremes (cold and hot). Cafe was excellent. Staff were excellent and accomodating. Dining needs some work. Not much of a selection on buffet items. Italian open every day, but Mexican / Grill restaurant were not. Grill sandwiches were excellent.

Sunscape Coco Punta Cana: Worst hotel I’ve ever stayed!

First off, Trip central was amazing to book with! Once I get over the trauma of this resort, I will book elsewhere! We just returned from the Dominican and I wanted to give you the review we sent to Hyatt Customer Service and they have told me to contact you or Air Canada holidays. I knew the reviews were bad and I knew the resort was bottom of the Hyatt chain, but this resort should honestly be shut down. I have also contacted UVC as a member/owner I am shocked at the difference! We’ve only eve [... read more]r stayed at Dreams Now and Secrets, but this was insane to me. Anyways, I just wanted you to know about the week as I’m sure you may have heard the complaints before as well and I hate to complain! We are all business owners, this was by far the worst hotel I’ve ever been to. Booking with you was wonderful and I will book again but definitely NOT this resort and sad the Dominican is off my favourites list. Not at all your fault and I’m thankful for the easy efficient booking process. So RUN don’t walk from the blue shirts! Their membership is useless! My letter is as follows: We just returned from Sunscape coco punta cana (Oct14-21-2025) and as a UVC member, I’m embarrassed I purchased this trip! The list of issues is Endless and trust me when I say, I’ve stayed at lower class resorts that put this resort to shame First of all, we booked 2 rooms. Once they found out we were members, we were immediately shunned! Everyone else offered upgrades and special treatment! I was shocked to witness first hand! Then daughter with infant put in a room beside the party pool with no sleep at all! Offered a room with fee to move and will note we were in separate buildings when requested joined rooms! When moved to a room with no AC…we are all covered in bed bug bites confirmed by the doctor, we have many mosquito bites, but not as many as bed bug bites! They were moving furniture from room to room and our request was just ignored! I asked what the issue was to our Neighbor and they too had the same issues! Covered in bed bugs! We are home now sick and basicly threw away everything we went there with! We ordered water for the infant and literally had to steal from maids cart as not once not twice..10 room service requests were ignored and maid did not understand English. On the app, it showed as pending requests. I phoned front desk and they sent a gentlemen with pop! When the maid seen me taking water for the baby, she took 2 bottles back…and She gave us 2 water! When room service finally showed up on day 4, they delivered 4 more bottles of pop!! No water, no beer…just pop! Our toilet didn’t flush, 2 days we were walking to the sunclub to use their facilities before they finally came with a plunger! Then not one day did we have room service even after showing the maids the bug bites all 5 of us had! Showed them the dirty sheets and moldy curtains and she said something in Spanish and never returned! Then others coming up to our swim up and leaving their empties and cigarette butts in cups….This is LUXURY?? A seven month old covered in bites and nobody cared! No mini bar filled not once in 8 days in either room! No towels! Oh and bring facecloths as they do not supply those either! We also had to help ourselves to the cart! No hot water, and they say to upgrade to Sun club for top luxury?! We tried everyday to book an a la carte..no luck!! The buffets were packed as not all restaurants were open! We booked a beach dinner for my daughters engagement which was 100% ruined as they had other people booked with one swirled light bulb and then still charged us after being told we didn’t show up…I then tried to help them out by booking photos on the beach, then get charged 400.00 for 20 photos after being told 150 for the rushed 5 minute session! This resort is as crooked as they come! Not only did we get eaten alive by bedbugs…we had mold all over our room! Curtains, sheets, walls, table, sofa bed. Now we are all back in Canada after a week of being sick, still sick and traumatized after this week of nothing but disappointment! I understand this resort is a lower class resort, but it is definitely no more than 2 star and that’s only because some staff were very kind and worked very hard. Mostly restaurant staff! This was a surprise engagement for my daughter and was completely ruined! We had 2 rooms. Both Sunclub as we were told to upgrade for added luxury…people from all buildings had the same treatment! 50.00 a day to rent cabanas all to get hounded by aggressive vendors! One vendor had a parrot, and we obviously want to support the locals and felt safe knowing a security guard was right there, he then tells us 50.00 per picture and connected something to my daughters phone, to which her bank account was immediately shut down coincidently for fraud, then confronts my son in law in front of security who is nonchalantly walking in a different direction..so I give him 50.00 to make him go away and the vendor went over and passed the security guard cash! We tip security to keep them away in apparently private zone…so the vendors can pay the security guard to go inside the ropes area…safety is NOT good at all! Offering cocaine and marjuana and getting more and more aggressive the more you say NO…Then The weekend came and locals came for the weekend…what a disgrace! Even our patio chairs were taken right off our deck! We didn’t sit on the sunclub loungers for our room once! Getting service with a smile was never! What exactly is the perks of upgrading?! Paper cups that literally melt in your hand. Spagetti Burgers and hotdogs seemed to be the only things available, unless the buffet was open. Room service had the same on the menus but never came once! We walked to the standard side (not sunclub) as they had a burger bus available. No other restaurants open. Sunclub had the same little dry sandwiches and sweets covered in flys. The cabana at Coco Cafe was falling apart and they were painting and the fumes were so strong your eyes watered! So that was shut down also. Their nightly dinner parties….15 US dollars each to enjoy. Ive never been to a resort that charges for their theme dinners..it’s normally just their buffet food anyways! The pools were all filthy! Rocks and leaves all throughout. We even had a burger bun float right by..this is just a few things I think were inexcusable. Air Canada on the other hand, fantastic! That was the only good portion. After reviewing endless poor reviews a couple weeks prior to our trip, something told me to try to change but it was too close to departure time unfortunately. But in hind sight, we had great weather and flew out the day the weather got bad. So Air Canada was fantastic! I am told this is their low season, so understaffed and not all restaurants will be open!! The sunclub is right beside dreams Flora which is under construction day and night! Between kids running wild in the swim ups all hours and construction…I felt like I was downtown NY City!

Sunscape Curacao Resort: Beautiful beach!

We had a great time! The room was very clean, the air conditioning worked great! The pool at sun club was so clean and warm! Zoraida was the best bartender ever! She did such a great job! We had an amazing time snorkeling as well right in front of the sun club pool. I loved that the pool and beach were so close! The grounds were kept very clean and I also had the best deep tissue massage at the spa! Great weather all week!

Sunscape Coco Punta Cana: Resort in need of TLC

The resort rooms are fair but the workmanship in the reno is in need of a little TLC the grounds and beach are in very good shape and the pools seemed ok we try not to do pools. The restaurants lack of variety in selection for example for your toast in the morning no peanut butter and only strawberry jam if you have lactose or gluten free none to be found the staff are very nice I thought that this being an Hyatt resort would compare to the Riu or the Bahai but not close to it.

Sunscape Coco Punta Cana: Lovely Trip

The resort was very well kept and beautiful. Beach was always cleared of seaweed and staff cleaned up all cups and dishes through out the day. Can't say nicer things about the stuff, always in great moods and very helpful. I do wish there was more a la carte's open but we understand it was off season when we went so not everything is always open. We had a wonderful time and would recommend this resort for anyone looking to have a great vacation.

Sunscape Curacao Resort: Sunscape. Resort

Very good good location friendly staff the food could be a little better entertainment was okay would like to hear a little more reggae music but overhaul it was nice beautiful island my wife and I truly enjoyed it and would go again someday

Sunscape Curacao Resort: Our Sunscape Experience

Overall, our stay at Sunscape was a positive experience. Having upgraded to SunClub, we felt we had the best room at the resort - it was a corner room with a great ocean view, located on a 2nd floor with a fairly private balcony, and was close to everything. The hotel is, at best, a 3-star resort. Despite being a bit dated, the biggest drawbacks were the poor service and terrible food. With the exception of a couple of standout employees (Nathaly - head waitress/hostess), staff were often  [... read more]scowling and unfriendly. The SunClub staff made us feel as though we were an imposition, and were pretty unapproachable. Xienandrau, who was usually assigned to restocking our mini-bar, was great during the first 5 days; but his service was sporadic thereafter. The staff at the Italian restaurant were frequently rude and dismissive. The staff at Oceania were always friendly and attentive. Thanks to Nathaly, we had attentive service at the Grill and the Cafeteria (aka the Trough). The food quality was repetitive, unimaginative, uninspiring and disappointing. The alcoholic drinks were a bit of a joke for Sunclub guests. One had to order a double or triple shot in order to be served a standard 1.5 oz shot, which made one feel like a real lush!! Although the hotel appeared clean, and staff were visibly always cleaning the premises, we had cockroaches in our room. The air conditioning in our room only seemed to work at around 4:30 am. The rest of the time, our room was quite hot albeit cooler than outside. The coffee maker in our room was broken when we arrived. Despite reporting it twice to the concierge and bringing it to the attention of the cleaning staff, the coffee maker was never replaced or repaired. The gym was not air conditioned and the equipment was dated and not entirely functional. Equipment was limited to ancient weight machines and some quasi-functioning cardio units. For us, the highlights were the onsite scuba facility and the beautifully protected open-water swimming arrangement. The scuba operation and employees were truly excellent. As an avid swimmer, I enjoyed the experience of frequent swims inside the breakwater "reef". Overall, the Sunscape and Air Canada Vacations provided a mediocre experience, at best. However, we liked Curacao and plan to return. The next time (hopefully January 2026), we will avoid AC Vacations and hope to book a 4-6 week stay through either AirBNB or VRBO. We are happy to discuss our experience in person, and also welcome any advice on future longer term visits to Curacao!

Sunscape Coco Punta Cana: Disappointing Stay at Sunscape Coco Punta Cana – Not Worth the Cost

I stayed at Sunscape Coco Punta Cana for 7 nights and unfortunately, this resort did not meet the standards expected from a Hyatt-affiliated property. We were “upgraded” to the Adults Only section, only to be told upon arrival that children are now allowed there — something not reflected on the website. Had I booked directly, I would have paid a premium for inaccurate information. We accepted the upgrade because of promised perks like a private pool and better proximity to amenities. Sadly, t [... read more]he experience quickly went downhill. The fire alarm in Building #1 went off multiple times every single day from Sunday to Thursday — often as early as 5 AM or late into the evening. Staff told us it was a false alarm caused by someone possibly vaping or smoking, but it continued for days with no resolution. This created not only constant disruption but a serious safety concern — what if there had been a real emergency? The air conditioning in our room barely worked, and the fixed shower head had very low pressure (luckily the handheld one was better). For a resort at this price point, these basic amenities should not be an issue. Many à la carte restaurants were closed (low season), yet no effort was made to adjust the dining experience. Even the disco required you to pay for drinks, and drinks from other bars weren’t allowed. Isn’t this supposed to be an “all-inclusive” resort? The buffet food was mediocre at best, aside from the fresh bread and egg station at breakfast. The beach, shown beautifully in photos online, was completely covered in seaweed and not being maintained. I understand this can be seasonal, but I also expect a resort to make an effort to keep it usable. There were some positives — the resort is visually stunning, the spa is excellent, and the coffee huts are a great touch. I also appreciated the kindness of a staff member from the medical team who gave helpful advice without pressuring us into a paid consultation. That said, I would not return to this resort — even if it were free. I overheard several other guests echoing similar frustrations, and it’s clear the quality has declined. This is not a 4-star resort; it barely earns 3 stars based on our experience. I am sharing this review because guests deserve better — especially when paying a premium for what should be a relaxing, seamless experience.

Sunscape Coco Punta Cana: Not what was advertised

The hotel itself wasn't to bad itself, rooms were small but the restaurants were usually closed and not free. The bars were limited, one open often otherwise most were closed sometimes open for few hours during the evening/day. Service was great when you got it but normally only had 1 person working to serve bar and snacks. Not very child friendly 3 and below, food was mediocre, and the beach was very poorly taken care of.

Sunscape Coco Punta Cana: Good resort

Sunscape was a medium level resort (IMO) We have zero complaints, but it was basic. Check in - smooth! But - I had booked a double room, we got a king bed, but the room was great very spacious, clean and comfy (very basic, but hits the basics) so we didn't bother switching. Beach - beautiful, but yea some seaweed issues, got better as the week went on! Pools - nice, basic, a bit too busy for my preference Restaurants and booking them - Yes you have to get up at midnight and book  [... read more]your a la cartes for that day. Seems daunting but it wasn't that bad once I got help from concierge to set up my app. We loved both meals at chopsticks, loved Tiera, and the one on the beach was ok Quite enjoyed the Mexican and Italian buffets. Regular buffet was good for breakfast. We absolutely loved the pizza place on the beach, as well as the window at the flip flops bar. The cafes make amazing cappuccino- but always busy, always a line up even at 6 am I couldn't believe it! This may be my only complaint...lack of staffing, making the service just meh.

Sunscape Coco Punta Cana: 3+star resort

Same food choices day after day Very poor room soundproofing People partying 'till 2-3am and nobody stops them In adult only beach area very limited shade because half of the area is taken by Bali beds for which you must pay

Sunscape Puerto Vallarta: Wonderful resort

We really enjoyed our week at the sunscape with our grandaughter beautiful pool lovely grounds great a La cartes wonderful staff here’s a few I remember Omar and Richardo at the swim up bar made my grandaughter awesome virgin mudslides and many other drinks Ivan at the Italian restaurant was amazing Gladis ,veriniece, and Catalina and the omelette girl who spoke wonderful English I forgot her name were all amazing and of course our wonderful lady Cinthia who did an amazing job in our room e [... read more]veryday thank you to all of u hard working people . That being said I do have a bone to pick with the hotel policy of not giving u access to the food or drinks before 1:30 in the afternoon I find that extremely disappointing when u arrive early to the hotel u have to sit around and wait till 1:30 to get a bracelet so u can get something to eat or drink that’s ridiculous I’ve been to many countries on vacation and have never experienced that before I understand waiting for ur room till 3:00 but come on not the food and drink issue hopefully they change that I seen many people walking around fully clothed in that heat waiting until 130 for a drink I felt bad for them anyways I would recommend going if u arrive at the hotel after 1:30 or else I would never go back there so many other wonderful resorts to discover hope this helps anyone wanting to go here nice to be fore warned great if u are going with small kids otherwise do adults only resorts lots of kids here

Sunscape Curacao Resort: Nice family friendly resort

Nice place. The staff is amazing. Check in and out was seamless. Food is good with lots of variety. Close to the city. Safe to go on your open. Entertainment is good but off you like to party, explore neighbouring resorts and the West side.

Sunscape Coco Punta Cana: OK resort

All and all ok. Food was good. Could definitely have been cleaner. Too many people for amount of facilities (pools packed, no chairs at the beach or at the pool). Very busy place. Entertainment was 50/50 I guess usual karaoke resort stuff.

Sunscape Coco Punta Cana: Great week at Sunscape

Just returned from a very pleasant stay .The hotel grounds are beautiful and every thing is very clean The food was good plenty of choices We loved the cafe for our morning cappuccino.The beach was very nice although the only negative was there were not enough loungers and unfortunately to have one you had to get up very early to reserve.I believe the pool situation was similar but I didn’t use the pool on our stay. The staff were very friendly and worked very hard .The beds and pillows were exc [... read more]ellent the best I have ever had in an all inclusive I would certainly return and recommend this resort I have read some very negative reviews but we did not encounter any problems We stayed in building 5 and was close to everything we needed.