Viva Heavens by Wyndham: Okay vacation but more of a 3 star experience!

I travelled to this resort with my family celebrating a birthday. it was a short 4 day experience yet I was happy to go home. The hotel is very dated, and the pictures online make it look nicer, and larger. The rooms smelled musky and moldy and were nothing special. During my stay I was woken up on two occasions to loud guests screaming and fighting, with one of the incidences having the police called to the resort. The cocktails and drinks were made well and tasted great. The buffet had lit [... read more]tle to no variety with many of the dishes recycled daily, especially at the beach bar buffet. The a la carte restaurants were okay but nothing was fantastic, a lot of the food tasted bland. They did a nice thanksgiving dinner spread which was the best meal we had. The beach is nice with many options for seating. The staff is friendly and accommodating, however this doesn't change the overall feeling that the resort is much for of a 2.5-3 star rather than a 4 star. Overall I wouldn't recommend this resort, the negatives out weight the positives and even if you're on a budget pay I'd bit more for a better experience.

Viva Maya by Wyndham: Very good resort

The location is excellent. The beach is amazing. The rooms are good. All of the staff are very good. The food is decent. The efforts of all the staff was the best I have ever seen. They were the most caring about the guests and had a lot of serving staff, maids, bartenders and security presence which enhances and makes you feel appreciated, safe and truly welcome.

Viva Maya by Wyndham: So much fun!

This hotel is one of our faves. Small enough that the staff know you by name, but large enough to provide many fun activities. We enjoyed the flying trapeze, windsurfing, sailing, kayaking, bingo, archery, bike ride to small ruins, foos ball and thw pool party which were all included. The beach was absolutely amazing all but 1 day. This was our third time there and will definitely be going back.

Viva Heavens by Wyndham: Great small resort with excellent service

This was our third trip to Viva Heavens. Love this small resort. Everything is immaculate. The rooms are huge and the air conditioning is great. Wifi works throughout the resort. The food was great. Lots of choices and variety. Loved the fresh rolls and bread. Although we didn't participate, the animation team were friendly and seemed to get people involved. My only complaint is that there is no coffee available in the restaurants. We'd like to have a coffee after our meal, but you have to leave [... read more] the restaurant and go to the bar to get a coffee. The bartenders were not as friendly as before and although I got a "brown cow" the first night, ANY liquors (amaretto or coffee liquor) were not available after that first night. A very relaxing quiet week. The beach is clean and beautiful and so nice to walk along the "strip". During the off season the resort does fill with locals on the weekend, but they were friendly and polite.

Viva Miches by Wyndham: ECO Resort

The resort grounds was well kept and the room was very clean. The location and beach was amazing with no other resorts close by. The food was good and the staff was friendly and helpful. My stay was very relaxing. My only negative was the nightly entertainment started too late.

Viva Heavens by Wyndham: Do not recommend

Was here to celebrate my birthday, I am a frequent flyer to Dominican, first time at this hotel. Was not greeted warmly at all upon arrival and everytime walked by front desk never a hello. Never given a map, a tour or anythng just room key and had to find it ourselves. Room smelled of mold, no balcony very small and stuffy so could not dry any wet towels or bathing suits etc. Very long walk to beach so be prepared. Long waits for a drink as only one person working at a time so be prepared  [... read more]for a line up of the same drinks day in and out. Bar staff very friendly though. Coffee shop amazing, the best thing about this resort really. One buffet, same food everyday, was good though. One mexican restaurant that was really good but you have to book it despite saying you dont. One other dominican restaurant that they neglect to tell you are only open on Saturday and you have to book. Rec staff very sweet and friendly, they have salsa classes and games going. Went there on Dominican holiday and the locals would just walk right infront of you and be served regardless if you are in line they would cut right in front and were very loud playing their own music disregarding those around them. I am a frequent flyer to dominican usually staying in a condo but I wanted my daughter to experience an all inclusive. I actually left the hotel three days in and rented a condo even though I was booked for a week, no reimbursement whatsoever. Staff didn't seem to care. The good reviews are definately fake. Forgot to mention towel rental. Went up at least six times in a couple hours to get blue towels, was told they are in the wash, not an issue I get it. But after the sixth time the towel girl (who is sitting on red towels that are larger and better quality) says "these are usually for the dominicans but since you have been waiting you can have these". Overall, I would rate this a two star. Thank goodness for the beach as the pool was small and not very clean.

Viva Heavens by Wyndham: Amazing Resort

First trip solo and this resort is exactly what I was looking for. I felt very comfortable and safe all the time. It's a smaller resort. Close to market and shopping mall. The beach was a short walk and beautiful! Lots of chairs shade or sun! Resturant and bar right there too. Security guard on beach and resort at all times. Vendors were at the resorts and very respectful. My only disappointment were the women that were offering pedicures. Very aggressive and asking for ridiculous cost and t [... read more]oo persistent. Beware!! Food always a great selection and very good. Room was clean. Entertainment staff were so much fun. Definitely my go to place again!!

Viva Dominicus Palace by Wyndham: Disappointing 4-Star Experience

The resort falls far short of 4-star standards. Our "Superior Ocean View" room was starkly minimalist: no coffee maker, an empty mini-fridge, and a pay-per-use safe (watch the final bill—they tried to charge us double). The shower had almost no pressure, with water swinging wildly from scalding to icy. Noise from nearby activities blared past midnight every night, despite the room's prime location steps from the beach and its stunning balcony views. Dining and Bars: A Letdown The buffet was c [... read more]onsistently poor, missing items, zero variety, and low-quality food. À la carte restaurants were a step up with attentive service (unlike the nonexistent help at the buffet). Bars were chaotic: endless lines, subpar or unavailable drinks, and exhausted bartenders doing their best under pressure. Beach and Extras The white-sand beach was pleasant overall, mostly seaweed-free but dotted with hidden rocks. Weather was perfect (31°C+ sunshine), but skip the kayak/boat rental; they're rude. The pool was unappealing and poorly maintained. No visible cleaning efforts during the day, and the water appeared cloudy. In summary, beautiful setting marred by subpar facilities, food, and service. Not worth the 4-star price.

Viva Wyndham Dominicus Beach: Beautiful Sunsets

This resort is beautiful. It has amazing sunsets, fun activities, and a wonderful beach. However, the staff is not very friendly nor is the clientele. It is Italian, French and Spanish speaking only. The guests are very rude and the staff is not very friendly. The entertainment staff was the best and seems to work all day until 12:30 am. We rented an Oceanfront bungalow, room 1152 the sand flees were everywhere including all over the room. We are covered in bites! The food was not great, buffet  [... read more]food is covered in flies and the tables were always dirty. We usually had to find utensils and napkins and clean off our own table. All though the grounds were really nicely kept and the pools were warm and clean, no sea weed at the ocean, the lack of friendliness and rude guests we would not return to this resort.

Viva Miches by Wyndham: Beautiful Resort

Very nice staff. There is a language barrier for those who do not speak Spanish. Speaking to servers at restaurants was something hard as an English speaker, but customer service representatives understood and spoke English. There is a family of cats including Kittens and they are very friendly and playful. Only thing is that the hotel room mini fridge only had 2 diet cokes and 2 tonic waters in the fridge and it is not restocked during the stay. Overall I would visit again.

Viva V Samana by Wyndham: Decent resort for reasonable price

Everything was good - beach, ocean, food, bars, room, but one nuisance should be mentioned. For some reason they organise the live performances with the local entertainers every evening right at the central plaza next to the main restaurant between the buildings ((though there is a special theatre next to the beach remotely from the room buildings) and such performances usually do not end till 10pm or even later. My first priorities at the resort are always the beach and the ocean and I go to be [... read more]d rather early moreover in November it is dark after 6pm. And I go to the beach before 8am. So, with the loud music from the performances there is no chance to get asleep before 10pm. I really cannot understand why they do not begin the shows earlier and do not wrap up before 9pm. Only the guests at the buildings 5 and 6 can sleep relatively well, those buildings are protected by the buildings 2 and 3.

Viva Maya by Wyndham: Fabulous Vacation

1st time. at this resort. Viva Maya Playa Del Carmen. Hotel grounds are beautiful. Checkin was dmooth. we were early. so we swam and ate. never went to the adults pool too far away. near the main entrance so. avoid that section of rooms unless you want to walk far to the beach. snack bar is by the main pools. and was ok burgers digs fries salads rice some meats etc. from the snack bar and main pool. only foot steps away from the beach. tons of shaded chairs not enough shaded areas around.  [... read more]the pool. buffet was good always. something. to eat. for vegetarian as well. 1 towel. per day, 3 alacarte. Mexican was the best, high energy environment. and best menu . rooms were clean and comfy with lots of hot water bring mosquito spray . would we go back. yup in a heartbeat ? ?

Viva Tangerine by Wyndham: Not what I expected

We just recently went to the Viva Tangerine by Wyndham and were very disappointed in the amenities and some of the services. I do not recommend staying at this hotel. The local people spend the weekends there which in its self is not an issue but they did not watch their kids then raided the hotel buffet the day they left after that the buffet was closed down till the next weekend. They turned down the hot water in the showers after they left they ran out of towels at the pool by 10am the prog [... read more]rams were either non existent or just the same 5 people doing the same dance 4 times a day. I have no plans to ever stay at a Wyndham property ever again. We were a large party of guests and were mostly housed in the beginning in kne building but by the time we went home we were spread all over the place due to things falling apart in the rooms. Such as the ceiling falling on a bed, air conditioning breaking, and beds breaking. If I wasn’t with good company it would have been the worst trip I had ever been on

Viva Tangerine by Wyndham: Not What I Expectes

This resort was quite disappointing. The front desk staff were forward and didn't seem to eager to solve issues quickly. They had locals occupy the resort on the weekend, and the children were loud and not watched by parents. Our friends and I could.not attend a show due to noise and fighting amongst children. Locals then pillaged the buffet on Sunday afternoon to the point that the resort stopped serving food until 4pm. We received notification that the buffet was going to be close from Monday  [... read more]- Thursday on Sunday night. The bar was not adequately stocked. The only shining light was our housekeeper ( Dani ). The shuttle from the hotel.was terrifying for.my wife. The resort needs more bilingual people, language barrier was an issue. Not.much in the way of entertainment, and pushy Viva staff to join their club.

Viva Heavens by Wyndham: Good Value Resort

We visited the Puerto Plata area for the first time and had a great experience overall. The resort offered good value for the money we spent. It’s small but cozy, and thanks to the low occupancy in mid-October, we were able to relax and really enjoy our stay. A big plus goes to the entertainment team — they did a fantastic job! The beach was beautiful and clean. The only downside was that the beach bar didn’t open until 10 a.m., even for coffee. However, the bartenders and resort staff were a [... read more]ll very friendly and welcoming. The pool area was small and not very deep. On weekends, when more local guests arrived, it quickly became crowded and a bit dirty. The buffet food was generally good, though the selection was limited and quite repetitive from day to day, with only minor variations. The à la carte restaurants were open just three nights out of our seven-night stay, likely due to the low season. Overall, it’s a good four-star resort — clean, cozy, and well-maintained.

Viva Azteca by Wyndham: Amazing resort!

My stay at Viva Azteca by Wyndham hotel was absolutely wonderful! From the moment I arrived, I was greeted with warm smiles and genuine hospitality. The rooms were spotless. The food was excellent — fresh tropical fruit, local specialties, and a variety of international dishes to choose from. The grounds are amazing, covered with greens and trees. The beach has a lots of shade. The staff went above and beyond to make sure every detail was perfect, from arranging excursions to offering thoughtfu [... read more]l touches throughout my stay. I left feeling completely refreshed and can’t wait to return. Highly recommended for anyone looking for a relaxing and unforgettable getaway!

Viva Maya by Wyndham: Amazing

Great resort ,great food and staff are awesome . We will definitely go back. Everyone is so friendly and helpful. Buffet is the best and snack bar is awesome . Beach is really nice and you can walk into Playa Del Carmen in 20 minutes

Viva Heavens by Wyndham: Great value for money

This resort provides great value for the money. Sure it is not really a 4.5 star resort but you are not going to get that at this price point. The suite was new and spacious , the staff was without exception helpful and friendly . The pool was nice and warm and the beach was long and beautiful . Great for walks. The food was tasty , keeping in mind that you are not going to get premium steak at this price point. Others have mentioned not great variety in the buffet which is true but there was e [... read more]nough to keep us satisfied for the week. The drinks were good but no premium alcohol. One complaint would be that they advertise unlimited a la carte dining but there a were no a la carte restaurants open for three of the seven days and often only one or two on other days. We did attend all four and they were good with the Mexican being the best and the Italian being our least favourite . All in all we were quite satisfied based on the approximately $1000 per person that we paid for an all inclusive week in a suite in early October. Great for the trip with kids and grandkids. We have been to nicer places but paid way more for those.

Viva Azteca by Wyndham: Great Resortr

The food was really good and the staff was so friendly! We were surprised that there is no elevators but they did give us a main floor room. Very clean and very well maintained for an older resort. The fellow at the bar made the best cappuccinos.

Viva Tangerine by Wyndham: Amazing Resort

It was my first time here, And I must say the hotel was well kept, both inside and outside, the service is awesome, they go to the extreme to make sure that you`re comfortable and happy, I was recommended by a friend and I would surely do the same to others ( I`m loking forward to another visit soon)