Club Amigo Atlantico Guardalavaca: Club Amigo - Home Away from Home

Our last visit to Club Amigo was in March 2020 as we found ourselves in the middle of chaos when the worldwide response to the pandemic included restricting travel. We watched the resort close down around us and we were on the last planes out of Cuba. Club Amigo is working hard to reopen. There are noticeable improvements - such as brand new lounge chairs Currently the renovated hotel rooms are partially open and the Villas are all open. The Barracks and Bungalows are still under renovation. Lo [... read more]ts of cleaning staff and bathrooms are cleaned often. Two of the 4 pools are open. The Coffee Bar, Benny's, the 24 hour Bar, the Snack Bar, and the main Buffet are all open. Staff were happy to welcome us back and many remembered us from previous visits. The Pirate Bar is open and there was fun to be had there. There is a small private beach between the Pirate Bar and the Brisas. There is now a grill (great lunch) and a rum bar there which is open from 1100-1600. Food and imported alcohol (such as VODKA) shortages are evident. However, there was lots of beer and wine and rum - but gin was hit and miss! As always in Cuba shortages show the resourcefulness of the Cuban people. We did not starve and we had amazing service. Staff were very grateful for any gifts and especially for hygiene products (soap. toilet paper, toothpaste, and small hand sanitizers).

Club Amigo Atlantico Guardalavaca: Wow! Beautiful Resort!

This was my first trip leaving Canada. Everything here at Club Amigo was Beautiful! The grounds, flowers beautifully maintained. Everyone vacationing and the hotel workers were friendly and pleasant. The grounds keepers took pride in their work and always smiling. Food is tasty and fresh. Loved the happy atmosphere! Truly Heaven on Earth here.

Club Amigo Atlantico Guardalavaca: Club Amigo is a beautiful resort

Our Villa was very nice, the beach and ocean are beautiful. Entertainment was very enjoyable. Staff were great. I had an accident and the Dr and nurse were great. I would return to Club Amigo but would like more fruit and veggies to choose from..

Club Amigo Atlantico Guardalavaca: Great Resort!

We went to this resort for 1 week in February 2023 and we honestly have no complaints! We ate, we drank, we had so much fun and the weather was the best part of it all! Of course COVID-19 had an impact on the resort, it had an impact on everything everywhere! Nothing to complain about at all, we had a wonderful time.

Club Amigo Atlantico Guardalavaca: Was ok

Staff, for the most part, were nice. There were a few grumpy ones. They didn't have any vodka, tequila or champagne. At the snack bars, they basically offered pizza (cheese or ham and cheese) on a pita, or ham and cheese sandwiches with fried plantains. The buffet was ok. The exact same thing everyday. When they ran out of butter, they put out mayo. Also, people (resort guests) were super gross and slicing the bread and touching it and touching all the other things they could put their gru [... read more]bby little hands on (obviously not the hotels fault). There was no hot tub!!! What kind of resort doesn't have a hot tub?? You get what you pay for I guess. It was pretty cheap. The beach was phenomenal. If you're not too picky about food/drinks, you will do fine at this resort. I will explore other options in the future.

Club Amigo Atlantico Guardalavaca: Nice Resort

Grounds were well kept. Very clean. Staff were wonderful. On the down side, we never saw a rep from Air Transat for the 2 week we were there. The rep from Sunwing went out of their way to assist us. The food was okay, but was a bit boring. Some things were good ( omelets and some desserts). The pool bartender (Alberto) was great. Unfortunate about supply issues, but we were aware of this when we booked.

Club Amigo Atlantico Guardalavaca: Don’t go… should be 1 stat

No refrigerator in rooms unless you want to rent it…. No water in rooms or at store… if you want bottled water you have to buy it with a credit card… same good every night… no diet drinks… there is a beach club near resort but you have to rent the beach chairs…. Will never go there again

Club Amigo Atlantico Guardalavaca: Good Resort with a Few Issues!!

This resort was, in many ways, far above the three star category it is tagged with.. First the positives: The grounds and landscaping are beautiful and everyday there are lots of gardeners and assistants to take care of things. The resort also has access to several beaches on the property which are quite beautiful. One beach had a bar and also served barbequed food. The resort is connected to a medical clinic, a pharmacy and a store nearby. You can go for a ride on bicycles you can use for sev [... read more]eral hours and they are in excellent condition. There is also a market which sells clothes, jewellery and paintings. There is entertainment almost every night and the main bar is spacious and light and airy. The only quibble I have is that, as always in Cuba, the food is pretty blah. The hotel tries hard but there is just not the variety of food you would find in Mexico or other Caribbean destinations. For example, they had papaya and bananas, but not much else for fruit. Lots of desserts but the fish was pretty salty or tasteless. They did have pork and some beef but by the end of 14 days, I had had enough. Also, I think they should start having vegetarian offerings at separate tables as more and more people are vegetarians and vegans. As usual, the coffee at the main restaurant was pretty awful, but downstairs at the main bar, you could get decent cappuccinos with milk and sugar. I have food allergies so I had to bring my own cereal with me. Next time, I would bring cookies too as well aschips as at the end I wasn't eating much. There is also a 24 hour bar, but the service there is spotty and slow. There seemed to be a lot of confusion with regard to Sunwing services. Apparently, Sunwing wants to launch an Elite Plus class of tourism service so restaurants on the resort which once were open to everyone who had made reservations, now were only open to Elite Plus tourists, who wore orange bracelets. It was confusing, especially since none of us were informed of this beforehand. One night, we got all dressed up to go to a booked restaurant near the ocean only to be told we had to go to a nearby pool as this restaurant was not available to us. It made me feel like a second -class tourist... My main complaint was the way some tourists acted. There should be a two tiered system for drunks and the rest of us. I had one or two drinks per day, and I am sure I was subsidizing all the drunks who were forcing their lousy music on the rest of us and generally behaving badly. And I mean badly, as I saw some sexual harassment of young female waitresses and what appeared to solicitation of very young male and female prostitutes by old men, a real turnoff. These incidents were not common but ugly enough to witness. On the whole the staff tries very hard to do their best. Finally, I feel that the Sunwing excursions are pricey. There is a $5.00 bus ride you can take from the resort which drives you around the area and was a change for us. The resort takes Canadian money and US as well as Cuban pesos I would recommend this resort as right now it gives good value. I would love to go to a five star to see if the tourists there are better behaved, but probably they are not. Oh yes, be careful with towels. There is always a bit of hassle with towels apparently going missing. And the nice hotel store in the lobby sold only small European sizes!!! Considering that many slim Europeans were not at the hotel, that was a bit of a waste!!

Club Amigo Atlantico Guardalavaca: Good Resort with a Few Issues!!

This resort was, in many ways, far above the three star category it is tagged with.. First the positives: The grounds and landscaping are beautiful and everyday there are lots of gardeners and assistants to take care of things. The resort also has access to several beaches on the property which are quite beautiful. One beach had a bar and also served barbequed food. The resort is connected to a medical clinic, a pharmacy and a store nearby. You can go for a ride on bicycles you can use for sev [... read more]eral hours and they are in excellent condition. There is also a market which sells clothes, jewellery and paintings. There is entertainment almost every night and the main bar is spacious and light and airy. The only quibble I have is that, as always in Cuba, the food is pretty blah. The hotel tries hard but there is just not the variety of food you would find in Mexico or other Caribbean destinations. For example, they had papaya and bananas, but not much else for fruit. Lots of desserts but the fish was pretty salty or tasteless. They did have pork and some beef but by the end of 14 days, I had had enough. Also, I think they should start having vegetarian offerings at separate tables as more and more people are vegetarians and vegans. As is usual the coffee at the main restaurant was pretty awful but downstairs at the main bar you could get decent cappuccinos with milk and sugar. I have food allergies so I had to bring my own cereal with me. Next time I would bring cookies too and chips as at the ending I wasn't eating much. There is also a 24 hour bar but the service there is spotty and slow. There seemed to be a lot of confusion with regard to Sunwing services. Apparently, Sunwing wants to launch an Elite Plus class of tourism service so restaurants on the resort which once were open to everyone who had made reservations, now were only open to Elite Plus tourists who wore orange bracelets. It was confusing especially since none of us were informed of this beforehand. One night we got all dressed up to go to a restaurant near the ocean only to be told we had to go to a nearby pool as this restaurant was not available to us. It made me feel like a second class citizens. My main complaint was the way some tourists acted. There should be a two tiered system for drunks and the rest of us. I had one drink per day and I am sure I was subsidizing all the drunks who were forcing their lousy music on the rest of us and generally behaving badly. And I mean badly, as I saw some sexual harassment of young female waitresses and solicitation of very young prostitutes, a real turnoff. These incidents were not common but ugly enough to witness. On the whole the staff tries very hard to do their best. Finally , I feel that Sunwing excursions are pricey. There is a $5.00 bus ride you can take which drives you around the area and was a change for us. The resort takes Canadian money and USas well as Cuban pesos I would recommend this resort as right now it gives good value. I would love to go to a five star to see if the tourist there are better behaved but probably not. Oh yes, be careful with towels. There is always a bit of hassle with towels apparently going missing.

Club Amigo Atlantico Guardalavaca: Wonderful Resort

We are going to this hotel for years and it is improving and renovating constantly. Our room had a walk-in shower because I’m handicapped. The staff is very friendly and greeted us with open arms happy to see us again. The food is good - we ate what is available and were always satisfied. At the moment they have 2 Specailty Restaurants (you need reservation) and the main Buffet Diningroom in the Hotel, there is the 24hour snack bar & Santa Maria snack bar. What we did not like is Sunwing  [... read more]taking over villas 1/2/3 and 4 and we got orange armbands the rest and hotel-guests got green ones. We could eat at La Benny’s all the time while other guests were restricted. The grounds and pools were very clean.

Club Amigo Atlantico Guardalavaca: Clean Resort - Food Terrible

My party has visited this resort for the past 20plus years. People are fantastic, older facility but always clean. But unfortunately this visit was a huge disappointment. New management within the last 14 days has much to already made a huge dent in our visit to this resort. We previously visit the resort in late November under older management food was acceptable with variety. This time around was terrible with no where to turn. Buffet was with no doubt unacceptable. What took old management 4  [... read more]years to fix and make acceptable, new management 15 days complete 360 direction in the WRONG direction. New director needs a quick shack or many return guess will look elsewhere. Sorry Club Amigo. Love the people but for a couple bucks more can seek out next door at Brias and visit our faithful friends at Club Amigo.

Club Amigo Atlantico Guardalavaca: Amazing resort

Very well managed, beautiful grounds, comfortable rooms, friendly staff . We enjoyed our stay at Club Amigo Atlantico right on the beach. We had ocean view room and enjoyed the beautiful panorama . Very clean, and lots to do. The food was plenty of choices. Beautiful white sand .The private beach is small but the public beach is right beside with plenty of room .

Club Amigo Atlantico Guardalavaca: Another Cuban resort

Hotel is clean. Very bad design comes to the rooms ( our # 2103)faced to disco so can't go sleep before midnight. Nice beach and swimming pools. Good service but very bad food. Wouldn't go there again at least not for the price we paid .

Club Amigo Atlantico Guardalavaca: Smaller than expected but was amazing.

Half the resort was empty front desk said there was 300 people there. Got to know a lot of staff by name. And they knew our names as well. If you tip well they take care of you. Rudolf made sure my drink was never empty and new all of our drink orders for our entire group of 9. If you participate in the events they’ll love you.

Club Amigo Atlantico Guardalavaca: Got what i paid for

Grounds were well maintained..Food was good but no variety.Rooms were clean but no hot water most days.Staff was great..Very friendly great service.I would like to add they should get a 15 minute break at least to eat they are starving

Club Amigo Atlantico Guardalavaca: An okay resort

The resort was clean and the grounds well maintained. However, I would not deem a resort all-inclusive when they supply you with one bottle of water (because we cannot drink the tap water) and then advise that you must purchase water thereafter. Similarly, they ran out of wine every day in the afternoon but you could purchase wine at their store for $17.00 a bottle. Wine was not available at the buffet unless, once again, you purchased it for $17.00 a bottle. Only 2 restaurants were availabl [... read more]e so it was not possible to eat in the restaurants often and it was necessary to eat in the buffet. As one may have surmised, we like to have a glass of wine with our dinner and that was, obviously, not possible. You could not get drinks at the pool swim-up bar because they did not have glasses so unless you were able to obtain a plastic glass at some point and hang onto it, you could not get a drink at the pool swim-up bar. The worst was when their entertainment set up their speakers and played music so loud that it was deafening in our room. We were not happy with that nor were the people with children or the elderly who were unable to even res. We will not be returning to that resort. Okay if you do not have high expectations.

Club Amigo Atlantico Guardalavaca: First Time & Loved It

We travelled as a family just 3 of us including our 14 year old son. As far as resorts go it was what is expected in Cuba. Enelvis gave us a villa with a living room and separate bedroom which was ideal. Both air conditioners were fairly new and worked well. If you are in the main building near the pool the entertainment can be loud if you go to bed before 11:00pm. The bungalow area of the resort was closed as were some restaurants, pools and bars. It's still a huge resort and you can walk a  [... read more]short distance to explore the village. The food was plentiful but mostly the same. Although the bread was fresh there was no butter at all only Mayo on some days. The Creole soup and roast chicken were my favourites. We had lunch at Bennys a la carte and it was a treat to have fish. We did 2 a la cartes and they were both fine. Book them as soon as you arrive. The Beach of course was beautiful with powdery white sand. These things are not what we travel to Cuba for, it's for the staff. Enrique, Rudolfo, Lucy, Enelvis, and too many more to list but most of all Lester from entertainment who provided info about horseback riding, which was the highlight of our trip. The staff are all so hard working and just wonderful people. I hope we will have the chance to visit again.

Club Amigo Atlantico Guardalavaca: I would go back!

I liked this resort. The resort seemed to go forever. As it was off season the resort wasn't that busy. There was a wide expansive beach. Food was ok, better than other places we've been in Cuba but could still use improvement. They do what they can with what they have to provide. I did not mind the coffee, I did not find it "weak" at all. We ordered from the quiet pool bar, sometimes cappuccino, sometimes espresso, sometimes just coffee, any which way was a treat to be enjoyed. This bar was th [... read more]e all night bar and was a nice place to sit when I couldn't sleep. Servers were friendly and enjoyed the act of serving you. Tipping isn't mandatory but it is so very appreciated. They cannot give coin to the banks so were very happy to be able to exchange coin for paper at face value, sometimes we were sought out to do so. We brought extra $5 bills when we came since I'd read that it would be appreciated. I was quite perturbed over a pair of shoes gone missing from our closet. Other items went missing as well from the room. But once I placed the do not disturb sign on the door, everything was fine. I'm especially annoyed since we paid $240 extra for checked baggage so that we could bring many needed items to Cuba. (underwear, feminine hygiene products, socks, clothing, soap etc.) (85% brand new) The gratitude from recipients is so effusive and genuine, you know that anything you bring is needed. Many haven't had a job for the Covid years! Many items are unavailable as well. The word got out our first day! Maybe the person who "ferried" us to our room in the electric buggy. Maybe the lady at reception. Their need is great so I understood. I found it both gratifying to be able to give and sad to know that the need was so great. Their gratitude is so immense. I bought pillowcases from thrift stores and used those as bags as I didn't want to add plastic to the Cuban waste stream, lol. I returned to our room the first day after breakfast to see our room door open and a maid in front, waiting. I'd already had some "bags" ready and handed her one. Third day, fourth maid and discovered she was our actual maid; the others came from, I don't know where. lol. I enjoyed this trip. It was quiet at the quiet pool. Much work was being done to bring the resort to clean, shiny and new status. No TP issues, my beach bag stash wasn't needed; public bathrooms were always clean. Guards are posted at intervals along the walkways leading to the beach. There were plenty of chairs around the pool and on the beach. We had our own towels (given away at the end) so we did not have towel issues, although that is other tourists not the Cuban peoples. When we first arrived I thought this was the nicest place we stayed at while in Cuba but then we were bussed to another resort by Sunwing due to very late flights, at their expense and the breakfast served there was amazing, but didn't like the room much. A seven day trip turned to four days waiting at airports and hotels. Sunwing has a problem, many excuses were given but the most often was flight crew rest needed. Sunwing gave us a horrendous travelling experience. We needed a vacation from our vacation!

Club Amigo Atlantico Guardalavaca: Things are DETEORATING - Rapidly

I am a many years VETERAN of Amigo Atlantico, most of the winters - I visit 2 times, with last 2 years - obviously NOT :-( I LOVE your Attitude towards Covid PLANdemic - NOTHING Mentioned! :-) But - RESORT Situation is worse than ever: NO SHOWS, NO VINO, lousy Food (I liked Soups & Salads only & ADORED Yogourt in the morning) and terrible Bread, NO SEA Food, almost NEVER a Fish during 11 days :-( ROOM and grounds are OK... Resort is 1,5***, PEOPLE are 9,5*** & BEACH is 11*** I am not [... read more] coming again B4 I find out that SHOWS & VINE are BACK, & that should be solved RAPIDO since I plan to come Early February! + 1 Positive Change - AQUA Bar can serve a BEER on TOP, but Mojito is a rear find & PINA COLADA does not exist ++ Hotel STOR does NOT offer much choice of Alcoholic Drinks & ALMOST NO Tabako +++ I did recommend this Resort 1,000 times B4, but can't do it anymore :-( in short = I LOVE AMIGO, but MY DISAPPOINTMENT IS BIG... :-(

Club Amigo Atlantico Guardalavaca: Love this resort

It is a older resort ,they just reopen on November 1 So it was only open half capacity,only one buffet and two à la carte were open ,we been going to this resort for about 14 years so to us it’s like going home