Excellence El Carmen: Great resort

We had an amazing time at Excellence El Carmen. The staff was always very friendly and helpful. The resort is kept very clean.The beach access was great. The beach was clean and the sea as well. We had access either to the beach or the pool. We had a room with a private pool. The room was clean to the standard of what I have expected. The pool was cleaned and chemicals were added every day. It would have been more ideal to have one buffet style meal rather than having the restaurants open on al [... read more]ternate nights of each other. All in all, we got treated like royalty and the resort is a dream. We definitely go back.

Excellence Riviera Cancun: Very relaxing resort.

Staff was so friendly! Genuinely happy to see you and help out however they could. I travelled solo and the staff made all the difference to my experience. The various pools made the resort feel very exclusive and boutique while still being able to maintaining the perks and amenities of a larger resort.

Excellence Riviera Cancun: My New Favourite Resort

Most beautiful resort we have been to. Resort and grounds and pools are very clean and well kept . Many pools to choose from . One heated pool but we found other pools to be much more refreshing . Entertainment was great . Service was excellent everywhere we went . We never had to leave our chairs to go find a drink . And always could find a chair at ocean pools or bars any time of the day ! This resort truly was excellence . We will definately be returning !

Excellence Punta Cana: FANTASTIC

The resort and the staff are amazing. We stayed in an oceanfront with private plunge pool. The room was amazing. The staff were all eager to please and always cheerful. the grounds are beautiful with lots of plants and greenery, there is also a area with trails surrounding ponds which have many different species of birds. Our favorite restaurant was the Tapa (small portions) delicious. We did not have any bad meal experience, they are all delicious and all have their specialties. You can walk fo [... read more]r miles on the beach in either direction. We travel every year and this resort is by far at the top of our list for great resorts.

Excellence Punta Cana: Amazing stay at Excellence Punta Cana

Thanks to our long standing travel agent Kevin we booked a 9 day stay at the Excellence Punta Cana. We have to say that everything from the check in upon arrival, the cleanliness of the room, the food at all of the restaurant as well as the friendliness of the staff made for an amazing stay. The staff never hesitated to go above and beyond to ensure that we always had everything that we needed to make our vacation a great one....service was second to none. I would definitely recommend this re [... read more]sort for couples as well as small groups of friends.

Excellence Punta Cana: WOW Ecellent Resort

From the time we got there and were met with some bubbly, through the quick and easy check in with Edison until we got on the bus to leave we were pampered, entertained and catered to in a way I have never experienced. Jose lead pool side activities and poker with a style all his own. The shows at night were entertaining. Didn't get names but the bartenders at the lobby/ martini bar were fantastic and always knew what you wanted before you ordered, unless it was your 1st time. Staff at buffet wo [... read more]uld go the extra mile for you.. My wife liked to have a glass of chocolate milk with her breakfast 1st couple days staff went and searched and found it for her.. After that they had it ready for her every morning. At our pool bar Felix and crew were 6 star. we had a mixologist with use and they ran for different flavored liquors constantly and never disappointed. There was a wedding there while we were there and the Newlyweds told me their experience was fantastic. No fighting for loungers or day beds. No reservations needed so we never had to plan more then 20 mins ahead. we ate at grill twice both times top notch. Lobster house was very good. Did French twice too because it was just so good. A big shout out to Oscar at the spa who made my wife very happy with a vitamin E facial, She said she never felt so good and the truth is she looked5 years younger and so healthy and refreshed. Many people there were returnees and that is because of the awesome staff. Room service, mini bar stockers, cleaning people.. Everyone was just so friendly and accommodating. Only downside is it in the north and if you plan on excursion most are 1-2 hours away. Place is so great you wont want to go any where anyways..lol Danielle Smith at Bedford Tripcentral was there for me when I had questions. I would highly recommend her to anyone going on a trip.

Excellence Playa Mujeres: Awesome Resort!

We loved the resort. It was just like the pictures. Grounds very beautiful and the people were so friendly. The Jr. swim up rooms were the best. We enjoyed our stay immensely! A shout out to Oscar and Emiliano who were absolutely wonderful people!

Excellence Punta Cana: Excellence

It was the best resort ever in all my trip give this a 10 in all occasions the staff was extremely good and the rooms are all excellent so was the food at the pool bars they got amazing drinks and if they didn't have it they would call and it was there asap they made are holidays so relaxing thanks

Excellence Punta Cana: most beautiful place I have ever been!!!

from the main entrance to the ocean theres not one negative thing I can say!!! everything there was excellent!!! clean ,beautiful staff amazing , food to die for! the staff go above and beyond to make sure your stay is relaxing!!! I'm definitely going back!!!! Cant wait

Excellence Oyster Bay: Impeccable service

We stayed at the hotel in February 2020 in the excellence club ocean front junior suite it was located in the main building which was super convenient. The room was extremely spacious, it had a walk in closet double sinks walk in shower. the view from the bed overlooks the ocean on our patio we had 2 day beds and an extremely large Jacuzzi tub along with two Muskoka chairs. The restaurants were amazing each and everyone of them the food was first class and the friendly staff and service was ama [... read more]zing. The loungers were plentiful by the pool and the beach never had to worry about getting a space. the towels were unlimited and no wristbands were required no beach vendors. The entertainment was great they actually had singers instead of lip-syncing. 24 hour room service and an amazing selection of breakfast lunch and dinner items even late night snacks. We loved everything about this hotel!

Excellence Riviera Cancun: Amazing resort for our honeymoon!

From the moment we got to the resort (which was at 230 am) they were waiting for us with towels and champagne! We had the swim up room which was incredible and would highly recommend. The staff was great (Juan was our waiter that came around to our room everyday) and so friendly! It was windy when we were there so spent most of our time at the pool and lazy river. The coffee bar was great along with the martini and cigar bars. 10 restaurants with all different types of food ( lobster, Mexican, I [... read more]talian, French, hibachi, Indian etc). They had a turn down service every night with the next day schedule! Overall best resort we have been to!

Excellence El Carmen: Two weeks spent at the Excellence El Carmen

My husband and I stayed at this resort from Monday, January 20, 2020 until Monday, February 3, 2020. We upgraded to Club status and were assigned room 3151. Unfortunately, this room was next to the staff room where they kept the cleaning supplies and trolleys. We were woken early every day with the staff chatting and wheeling the carts around. We went to check out the restaurants on the TV to see the menus, but unfortunately our TV did not work for 4 days. The resort was not full whilst we  [... read more]were there. I was disappointed that there was no tour of the facilities. With regard to the restaurants they were very good. The only complaint that we had was that the hot food at the main buffet was not very hot. The staff at the resort were excellent. We spent most of out time on the beach in the Club section, but unfortunately some of the vendors were noisy and annoying when we were trying to relax.. The beach staff also were excellent.

Excellence El Carmen: Very nice resort!

This was our second time to this resort. Last time was two years ago. We have to come to enjoy the Excellence brand. The resort layout, room and venues are quite modern. We stayed in building 6 and it was kind of in the middle of things. About a few minute walk to the main restaurants, pool and beach. The beach is a beautifle sugary light brown colour and you can walk a long ways both directions. The service level all over was excellent. We'll definitely be back.

Excellence Punta Cana: A 5-star experience!

Positives - Superior to excellent staff. Food choices & quality first-rate. Very good evening entertainment - don't miss the Queen tribute! Worthwhile to upgrade to Excellence Club - pools, beach service, exclusive restaurant, higher quality booze & amenities. Downsides - Most of the beach not swimable because of nasty surf & undertow.

Excellence Punta Cana: Awesome Resort

We just returned from our 3rd trip to Excellence Punta Cana and they did not disappoint. Everything is just kept so clean inside and out. The staff is very friendly and helpful.Special thanks for Reyue in the office for her help with getting our boarding passes and to Melanie who kept our room impeccable.

Excellence El Carmen: Even Better 2nd Time Round

Second visit to Excellence El Carmen and it surpassed expectations again. Food, service, ambiance, beach ... the whole package was 5 stars. The spa has one of the best hydrotherapy programs we've ever been to (and we've done a few!) Shout outs to Kinmay, Francheska, Andres, Oswaldo, Alma, Dianne, Jennifer, Zobeida, Diosmery, Grace for making our vacation "Excellent".

Excellence Punta Cana: super fantastic staff

This resort is beautiful. Not alot of stairs or walking to get from one place to another. Beach is close to hotel as well. The ambiance in the restaurants could be a little more suited to each theme, but the food was great, so nothing to complain about. The best note on this property would have to go the staff. there was not one face that did not have a smile. Staff happy to help in any way they can. If you want it - you get it, fast and trouble free. About 45 min from airport - transfer was sim [... read more]ple. Rooms are clean and spacious. We had a great time.

Excellence Punta Cana: Relaxing Resort

Very clean resort. Grounds were meticulously maintained. Some signs of wear and tear (tiles missing in pool) but overall, okay. Bar, porters and room service were outstanding. Restaurant staff ranged from indifferent to very good. Buffet is limited compared with other similarly rated resorts we've been to. Entertainment was okay but lacked variety (dance moves performed to different music themes gets repetitive). Don't get us wrong, we enjoyed the resort.

Excellence Punta Cana: Amazing resort

The Resort was great .food was good stuff was awesome. The stuff made you feel at home. The grounds were very clean. Never had a hard time to get chairs at the pool or the beach never had one complain about the resort.

Excellence Punta Cana: Awesome Resort!!!

The resort was great, the staff, the food and grounds were top notch. I, would highly recommend this resort.The pool and beaches are clean. Plenty of restaurants to choose from. Also no reservations required. There is an Ecological park on the grounds with wildlife, it was truly beautiful to walk through every morning.If you are an Ocean person, the water was very rough. This apparently is normal for that area. The live entertainment was also great. Excellence has a little something for everyone [... read more], young or old.