Outdated

Got this vacation last minute no time for research. Arrived there reception was overwhelmed stayed in line about an hour. We were told the room was not ready so we waited for about 4 hours. Again stayed in line for another hour only to be told that we have to wait another hour. The grounds, beach and ocean are beautiful, other than that not a very good experience. the only restaurant is too small for the size of the resort (line ups all the time). Breakfast, lunch and dinner are served only betw [... read more]een certain hours. At the 24h snack bar the food is not good to say it nicely so if you didn't get to breakfast, nothing to eat until 12:30pm. Also they were out of potatoes for the entire week. There is only one bar on the beach which was on the opposite side of the resort (a good walk), we stayed in the Luna side. Rooms and bathroom very outdated, the towels smell disgusting..

Wonderful Place

This resort is amazing. It transports people back in time to horse drawn carts, little traffic and peace and serenity. The beach is wonderful with a reef to protect from sharks and other worrisome sea creatures. White sand and clear green blue waters, great for young and old. The rooms are good quality and the food is plentiful. We had no complaints.This area of Cuba offers lovely hills and countryside. We would love to return to this place. Thanks to Lisa Selig and Trip Central

Wonderful once again!

We have been to this resort multiple times and we love the beach, the amazing lookout and the people who run this wonderful place. It has good food and service, without all the fuss of other resorts. This great beach is only shared by another resort and they have the nasty part of the beach while this resort has best of beach and shade and the unbelievable fossils beyond the resort bordering on the preserve area. Will always return here! Thanks Lisa Selig of Trip Central

Good value for the money

Beautiful location and grounds, very well kept gardens. The beach is amazing. The rooms are old, especially bathrooms need major revamping. We visited this resort many times, mainly because of the beach and nice grounds. The downside this time was the construction work on the beach (new restaurant is being built). So it was noisy and smelly at times.

Beautifull Beach !!

Great resort, our 6th visit there, friendly staff, awesome beach, grounds were beautiful, buffet not too bad, the other restaurants were great especially the Italian, you never have to walk too far to get anywhere, more steps to the beach on the Mares side, we prefer the Luna side. The only negative comment would be the rude behavior of the Eastern Europeans, it was a real turnoff, may be a factor if we return.

Very nice

Been here 6 times. Dining room and restaurants are above average and the entertainment and service is good. Quite a few rooms being renovated - elevators ( 2 of 3) not working, dark hallways. The beach is great with managed chairs and a nice bar that serves lunch. As always, the staff was amazing and went out of their way for everybody.

Returned for the eighth time.

Beautiful landscaping—flowers, shrubs, trees, walkways, all maintained daily by a phalanx of gardeners. The staff, though, are truly the crown jewel of Sol Rio. A walk on the beach will take you 10 minutes, end to end. Lounge chairs abound, beach staff will help you set up—a restaurant on the beach, a bar,volleyball, yoga, surf boarding, sailing, all available, all part of Sol Rio’s considerable amenities. The entrance breezeway, 1492 Bar, and coffee bar, patio (for smokers), pool and mor [... read more]ning, afternoon and evening entertainment is there for whatever pastime you wish to indulge in. And I could continue, but.....

Beautiful Beach

The grounds were beautiful and well kept. The hotel/rooms are somewhat dated but clean. The view from our room was fantastic. There was a good variety of food at the buffet and it was surprisingly tasty (for Cuba!) On the other hand, the food at the a la carte restaurants was not good at all.The MC for the afternoon activities in the lobby and around the pool was always TOO LOUD.In the evening, the entertainment didn't start until 9:30, and again it was TOO LOUD. We couldn't stay in our room but [... read more] went to the other quieter section of the resort further away.Why didn't they use the theatre?

Beautiful Beach and Lovely Staff

It was my third time at Sol Rio Luna y Mares. It was 15 years since my last visit and not much has changed. The beach was as beautiful as ever. The staff as friendly and helpful as I remember. Unfortunately the first room I was given had a puddle of water on the bathroom floor. I changed rooms only to be given one above the speakers in the lobby bar which kept me awake. I was then given a great room on my third night that was quiet with a beautiful ocean view. I know not to go to Cuba for th [... read more]e food. I understand they have limited supplies. I got very sick a week into my two week vacation. I can’t be sure if it was food poisoning or a flu. The doctor came and gave me a gravol and antihistamine shot which helped me feel somewhat better but I lost my appetite for the rest of my vacation. During the last day of my stay the resort had no running water - for over twenty four hours. Apparently it was a broken water main that had nothing to do with the hotel. They tried to continue business as usual. It was frightening to me - having already been sick, that people were using and sharing tongs at the buffet with no hand sanitizer in sight. I would have hoped that health precautions would have been followed. Seeing a family of five with young childeren.. I could only imagine the germs... As much as I love Cuba and the people I was relieved to be going home. They got the water back on just as my bus to the airport was leaving.

Good resort, may be better when fully open

Being mid November, not everything was open, so there was a LOT of walking; this resort really sprawls across a large area and everything seemed to feel like it was uphill for some reason. The staff were amazing, as always, and do their best. There were some shortages but we made do. The beach is absolutely beautiful and the food was quite good. I did enjoy my week there, but I can't quite say I'd return; it came across as more of a discount hotel to me, but hopefully it's better when ev [... read more]erything is open.

Only thing good was the beach

Same menu for lunch & supper every day. There were not enough fruits & vegetables, not even pineapples or mangos, mostly rice. Not all items on the menu were available at the Snack Bar. A la carte restaurants were ordinary. We went in mid-October, is this the reason why there was a limited variety of food? On the Tripcentral, it was noted to be good for snorkeling, it was not, found only one area that has life. We spent our days at the beach, it was very clean & sandy (no seaweed). The peopl [... read more]e are very friendly & cordial. Note that if you walk along the beach you can only go so far, because you are in a bay. The resort next door had a rocky beach

Place is old.

The place is older, ok for the discounted price, don't pay too much!!! Lots of steps to get to the beach. Food is he same every day. No tomatoes no salad dressings. No theme night menus. Staff is great very helpful. For the price I payed it was a good holiday.

Great vacation- liked it all

we stayed in this resort from September 20 till September 27, 2019. the special about this place is the beach!!! it is spacious and there are coral riffs for snorkeling nearby. Rooms are outdated but we could take it as is.

Amazing resort

Great experience I love it with hotel food and people was amazing for sure in the future will go there again I will recomend it to people to go there is amazing you will have great time will recomend to go to Robert he is a tour guy will help you to set up a tour for you he is amazing

Not a great resort - would not recommen it

The only nice thing about the resort was the beach. I have been to Cuba many times, but food selection was the same everyday, ran out of ice cream, desert selection same and not a huge amount, fruit same everyday and some days only a few bowls offered at breakfast/super. Waiter staff was good. Service at reception was poor, had to wait over an hour to check in when only two people working and they knew a bus load of people coming. Air conditioner in room was leaking to the point floor was [... read more] soaked with water and had to get it fixed 3 times until final stopped leaking, bathtub was stained with black spots. Were a lot of locals in the resort vacationing and found many of them to be rude and pushy and even though I was in line first, the bar staff would wait on them first. For the bar in the lobby, the line was huge to get a drink at night time and I don't ever remember having to wait in such a long line ever at other resorts. Lobby needs fans for circulation as it is very hot even at night time. There is only a breeze at certain times. Entertainment at night wasn't the greatest. Best nights were in the lobby and the water show. Cuban show was awful (not the greatest dancing) and disappointing as you are in Cuba. Again I have been to Cuba many times and had no complaints.

Worst place we went to in cuba

Hotel is old, buffet is horrible, no variety, poor quality of food, entertainment very badly done, allowing locals to come, they are rude, cutting in line, no respect for tourists, need more bartenders, had to wait for over 10 minutes to be served a drink, the hotel staff entered my room without permission and took away our bed, left my room door open and told the office that I moved to another room, no communication between hotel staff, asked to see hotel manager for over 5 days and gave my roo [... read more]m number, no one contacted me, had to make an appointment to see her, never saw her , never saw hotel managers walking around, like at other hotels, would not give us a receipt at the end of our stay, never saw out hola sun rep, so I could talk to them. Went to a destination wedding , could not wait to go home.

Love this resort!

This resort is in such a beautiful setting, the beach is magnificent with great snorkelling. The gardens are kept beautiful and the grounds are kept very clean. Rooms definitely need some updating as they are showing their age, the hotel has started to do updates so some of the sections were closed when we were there. The nightly entertainment was good we enjoyed the live bands and singers. Food was ok, there was a short supply of bread and some fruits, some days there was no bread at all.  [... read more]The hotel staff are very accommodating and helpful. Will return!

Beautiful beach!

Great resort. We requested a room on the Luna side, which is quiet. Our room was in building 6. Down the stairs and around the pool was the 24 hour snack bar where I picked up a cappuccino every morning. The snack bar also served breakfast. The menu included eggs, bacon toast and pastries. The service was excellent. The beach was beautiful. Only 2 resorts on this beach.Great snorkeling...if you walk up to the other resort you can drift down the beach along the reef to the Luna. Lots of fish t [... read more]o see. The rooms were old but clean. My only complaint was the pillows. Very flat and uncomfortable. When I return I'll take one with me. Activities are listed in the Mares lobby. Everyday Roberto has some type of a excursion. My daughter and I went riding at the stables across the road and on another we went on a short hike through the community. Roberto is excellent at his job!

Outstanding beach

The resort bedrooms are a little dated. But everything is very clean and well cared for. I loved the layout of the two resorts merged into one. The staff was always friendly and helpful. The mini club was great! But the number one part of this resort is the beach, it is spectacular. Would go again for sure.

Beautiful resort

Beautiful resort,amazing beach 🌊 Friendly staff.Amazing coffee. Food ...no bread,no fries,no fresh juice,one kind of cheese 🧀 cut in different shapes,no shrimp,no calamari.No night shows in theatre.They having problems with supplies of any food .Its really difficult to rate or recommend this resort to anyone because I'm regular guest at this resort and I'm sad 😭 what happened.