Aweful

Where to start about this hotel. 24 hour room service?? Maybe if they picked up the phone but mosty they didnt bother answering. If u got someone to actually answer then you will wait anywhere from 45 min to an hour. Food is aweful when it arrives anyway, cold. Restaurant food was aweful, the italian was the only chance for a decent meal. Service did not exist outside of restaurants. So if u want food between buffet and dinner good luck. Burgers and fries u might find but u will wait for it 45 m [... read more]in again. Now to the rooms. (We were part of a wedding group of 50+) most phones didnt function, many rooms including mine had their safe smashed open before we even got into our room, hit water didnt work at all first night ( some didnt have water at all) second night it was only hot!?. Beach was great weather was great. In other words parts that were under the hotels control was good. I would never come to this hotel again.

A Royal Week of Relaxation

We had a wonderful vacation at the royalton white sands resort. The food was amazing! They had an amazing variety of fresh fruits, vegetables, meat, fish and for those who enjoy trying new dishes they had a great selection of Jamaican cuisine. They had 7 a la cartes restaurants to chose from. Armadillo Tex Mex, Calypso (Jamaican food), OPA Mediterranean, Jade Asian cuisine, Hunters steak house, Grazie Italian and Jade teppanyaki (need a reservation for Jade only). Staff were very attentive  [... read more]and made you feel welcome. They had a fantastic entertainment team. We had the opportunity to get to know Javare with the entertainment team. He was extremly outgoing and personable, definitely adding to the guest experience. Entertainment during the day includes trivia, hula hoop, dance lesson, karaoke etc. They also had an amazing fitness team. We took several of Jeffery’s classes. They did aqua fit , boot camp, sunrise yoga, sun set yoga, volley ball, Trx training, kick boxing etc. Lots to do during the day. They had a white clothing beach party on Monday night with a fire, s’mores and reggae music, everyone really enjoyed this event. We also really enjoyed the foam party at the adult pool which was on Friday. Water activities included paddle boards, kayaks, hobbie cats, masks and snorkels for guests to use. We splurged our last day and rented a pool cabana complete with our own infinity plunge pool, lcd tv, sound system and mini fridge. Cabanas come with butler service as well. Ours was Mr. Young. He was very professional, attentive, outgoing and a genuine asset to The Royalton. What a fantastic vacation! It would be difficult to find anything to complain about the Royalton white sands. Due to the rough sea at the time, the beach (White Sands side) was left a bit rocky and scattered with seaweed. The beach crew worked hard to clean up promptly. Beach venders are permitted to walk the waterline and could be a little over the top and pushy. If you can afford to spend a bit more I’d recommend staying on the Blue Waters side of the resort, it has newer rooms and you can use the beach chairs on the better beach side (no rocks and hardly any seaweed) . If you wait until you get there and decide you want to upgrade they want you to pay 200 additional per night per couple. Amazing vacation with amazing people. Thanks Royalton.

Excellent Place

We actually stayed at Royalton Negril- we never stayed at White Sands. From the moment we arrived we felt special. We upgraded to the Diamond Club. We got to our hotel around 1030pm at night. We were shown to our room and on the TV was a picture of the hotel and our name welcoming us. The room was beautiful and there was a plate of fruit from our butler who we would be meeting the next day. Our main butler was Keno and he set us up through face book messenger so we could communicate with him whi [... read more]le we were there. Our other butler was Dorett, Thanks Dorett for filling up our tub with bubbles and flower petals. Keno made our reservations for us for the restaurants for the week. The Diamond bar / restaurant by the beach has great food, we ate lunch there everyday. The main restaurant/buffet we usually had breakfast there but if you are a light eater, they have at the Diamond lobby, fruit, yogurt, muffins coffee etc.Don't think we had one bad meal. We really enjoyed the Diamond Club BBQ and got to meet some other people. The property is very nice and the beach is great, real close, not far to walk to. We also got to walk the beach and see other hotels on the strip. We also enjoyed the hot showers. The resort has a large gift shop near the buffet restaurant and a duty free shop as well. If you decide to go, take the upgrade and ask for Keno, he will look after you.

Good Resort

This was my second time at this resort and I would definitely go back. The restaurants were great and there was always something to do throughout the day. The entertainment staff and fitness staff were also very good.

Royalton White Sands ... Best Fitness Program

Fitness program is amazing. They have yoga 2-3 times a day, TRX, bootcamp and more. Very challenging and fun. This is great because for some people, vacation is the opportunity to have the time to work out so this is great! Wish I did more.

More to be discovered ..

Overall I think this Resort is a bit overrated. The food is exceptional however, some of the rooms at the White Sands leave little to the imagination and need a facelift. We had no hot water except for the last day we were there and lights frequently went out as the power was an issue. Only two of the water slides were working which defeated the purpose of us choosing the resort for a family vacation for our 9 year old son. I cannot speak highly enough about the staff. However, some of the  [... read more]travel smart individuals trying to sell you timeshares where unprofessional and pushy. I felt like being at a Royalton luxury property it shouldn't have been timeshare Focused. Entertainment at night time locked they have a big venue set up but they never used it one time I was there. Their entertainment schedules were barely stuck to and there was no life and fun during the day. They need a new entertainment crew. I would definitely say you get more bang for your buck staying at the Bahia or Iberostar properties with entertainment food and quality of Resort. This should definitely be listed as an adult resort I didn't see many kid activities other than the water slides there wasn't much fun for the kidlets. Definitely if you're planning to stay at this Resort try the Blue Waters or if you're staying at the White Sands make sure you get an ocean view room or you'll be Gravely disappointed. Also we upgraded to Diamond Club but I would suggest that you do the same before you go down or you will not get the amenities that you are looking for with this type of Resort. As well, room service locked timing sometimes we never even got our meal. One point the chicken fingers were so undercooked we had to send them back and reorder however we never got the order back up to the room. And although some pieces had already been eaten we noticed that our stomachs were a little bit upset afterwards. Overall I would rate this Resort compared to some of the others I've been at in Jamaica around a 3.5. As you enter the front of the building it is not what you expect from a luxury resort which is a waiting out back. New management is definitely needed and proper organization with respect to entertainment and running the resort in a fashion that they promote it as family friendly with great kid programs and more involvement during the day for fun and relaxation.

Great place for kids

Wonderful areas for kids to play- slides and lazy river. Good size hotel and getting around was easy. Beach was beautiful but not easy to swim as bottom is rocky/shells. Food is just ok- only one buffet open for white sands and blue water for breakfast and they often run out of things and long line for egg station.

Fantastic White Sand Resort

Super friendly and helpful staff (Petulla, Karisha, Cecilia, Denby, Jessup and Kaisha). Amazed on how clean the beach was with no garbage. Loved the shows especially the Bob Marley show. The Food was average.

Amazing Resort

Hotel was great from the grounds to the service. The food was amazing no complaints at all. The only downfall of the resort was the showers horrible, sometimes you would get hot water or cold. My daughter was taking a shower and in the middle of the shower she was faced with scolding hot water and she cried for about 10 mins. Water park was a great place for the kids to play watch out for the bigger water slides my children bumped their heads on the sides while going down the slide. Stay aw [... read more]ay from the orange water slide.

A wonderful holiday!

My boyfriend and I had such a great stay at the Royalton White Sands from the moment we arrived to our departure. The staff were wonderful (in particular a big shout out to Rochelle at Opa, Ryan at Martini near Opa, Judith at Marche who made delicious omelets, Kamoy for driving me in the golf buggy on the rainy day down to the sports bar, Jeff in the fitness team, Jamar at Grazi and Kadian at Guest Services). But really all the staff throughout the resort were lovely and always said hello and as [... read more]ked how we were or if we needed anything. The resort is beautiful and so clean. We had an array of dining options to choose from, but unfortunately missed Jade (Asian cuisine) which I heard was delicious due to it being closed a lot of the time and we missed Calypso (West Indies cuisine) as we'd planned to go on our last night but it was closed then too. Nonetheless the other restaurants and food outlets were great and there was so much choice. We absolutely loved the freshly made burgers and pasta at the lunch buffet and the breakfast selection was awesome! The only thing I would recommend is a few more savory snack options, like crisps or nuts at the bars or in the mini bar in the rooms. It would be good to have these while sitting around the pool or beach. The pools were fabulous too and there were so many. We particularly enjoyed the adult only pool with the swim up bar and all the cocktail options, especially the Bob Marley and Rum Punch and it was great that there was so much entertainment happening throughout the day organized by the Vibe team. A highlight was that we were right on the beach too! We also loved the waterslides, they were great fun! The room was great, although we didn't have much of a view, but we weren't in the room all that much anyway. We met another couple who showed us their room view which was fabulous so you can always opt for one of those if a view is what you're after. One thing I would suggest for the rooms is full length mirrors. But the bed was so comfortable and the showers and bathroom amenities were lovely too. All in all, we had a fabulous stay and highly recommend this resort!!

My 40th Birthday!

I have to say I had a wonderful time on this trip, a little too short for my liking but one to remember for a life time. Our host Kevon was amazing! When we arrived my friends told him it was my birthday he went and bought me a drink in the lobby, also singing Happy Birthday very loudly. Totally made it more special. The hotel was amazing and the people, I can’t say enough! A few points that weren’t too great: 1) I was told that if I did a breakfast with a diamond start sales rep I†[... read more]™d get a little gift. I wasn’t really wanting to get up early the day after my birthday to go for a breakfast with this person but I figured if I got a gift it would be worth it. However after 1 and a half hours if sitting with the rep and hearing the sale pitch I was tired and wanting to go back to my friends who I came with and was there for only 3 days. But at that point the rep was pretty upset and pushing hard for me to continued his pitch. I needed to get back to my friends and let them know I was on my way to join them at the beach. When I went to sign off and told them I had no interested to join I was told I will not get the gift because I did not finish the pitch. I was pretty upset that I lost time with my friends and did not get my gift after the fact. 2) Having to paid a taxi back and forth from the airport was not fun, we had a very hard time getting a good price, also we did not realized how much the taxi would be and so we didn’t budget for it and my friend almost got in to a fight with the taxi drive over the price. I would prefer that was set up with a shuttle before we had gotten there. Other than those two things the trip was great and of course I want to live there. Thank you Eliana for all of your help on making my 40th a memorable one. Regards Trish

Loved it

Great compact resort, the people are very friendly and helpful. Only one elevator working which was a pain to service everyone in the hotel but overall happy with our stay. Peter at the swim up bar was awesome! He made the days fun and was super nice! The young lady that did Yoga on the ocean and abs/yoga on the beach (sorry don't remember her name) was awesome! Great teacher in a beautiful environment! Our first time in Jamaica and we will definitely be back!

Amazing family friendly resort

The hotel rooms are very clean, the room assigned to us was excellent condition and enough space to hold a big family. The people there are very friendly and helpful. Food is delicious too. We all had a great time.

Beautiful family resort

This is a five star all the way. Gorgeous beach, lovely staff, gourmet cuisine. You will not be disappointed. Third time to Jamaica and this resort outshines the others. Be sure to say hello to Mark (the food and beverage manager) Amazing and gracious man.

Will be returning!

I read reviews therefor I think it's important to write one myself. I have been on many all inclusive vacations and I feel I have a pretty honest opinion. In this vacation only my husband and I went. First off I wanted to say the staff were awesome. Everyone greeted us with a friendly smile and would ask if we needed help with anything. From the entertainment staff, bar staff, waitresses/waitors, greeters, front desk, bell boys, pool staff, everyone just seemed to love their job! The foo [... read more]d was great! We tried most of the restaurants. Our favourites were the Tex-Mex and Italian. The buffet had lots of different choices and the quality was super. They also offer jerk chicken at the hut by the beach and you are able to order from the sports bar all afternoon/evening and pizza from the Italian restaurant during lunch and they would deliver to your spot by the pool/beach ;) The beach was clean but on the smaller side. You are able to use both blue waters and white sands side of the resort. The pools were always kept clean. The biggest upset is that we had to get up early to find seats by the pool (like most resorts). There isn't a limit to how many towels you can take so a lot of people would take numerous chairs in the morning. The "no reserving" rule was not enforced. The adult pool by the beach however was enforced and children were asked to swim in different pools. The splash pad looked amazing as well as the slides and lazy river. We would love to bring our kids back for that reason. Okay now the rooms... we were not thrilled with our room. Our air conditioner didn't work, our toilet wouldn't flush and our phone didn't work. The toilet was fixed right away but the phone and air conditioner could not be fixed so we moved rooms. Unfortunately we were moved to a smaller room with no sitting area and an extremely small bathroom. We aren't ones to complain too much so if you can get past that the rooms are smaller than other resorts then you are ok. We don't spend much time inside anyway. The bed was like a cloud! So comfortable. Balcony was small as well. Overall we loved the resort. It was kept clean and was the perfect size for us. Lots to do and not too far to walk. We would love to bring our kids back next time. Entertainment was fabulous. Always great shows!! Coffee...my favourite!!

Very nice resort

This is a beautiful resort. Everything was clean, the food was great the people are friendly. The beach area is small which is fine with me. Beautiful wedding destination, we saw probably 5 or 6 weddings in one week. I really liked that you didn't have to turn in your beach towel every day for a card. The resort lets you use all the beach towels you want. I also really like that the room key in on your wristband, no worries about loosing it. The third thing that impressed me was that you do not  [... read more]need reservations for the a la carte restaurants (excluding one of them). You can go to the same restaurant over and over if you like. I was most impressed with the steak at the Italian restaurant, it was even better than the steak house restaurant. The locals that try to sell you things on the beach are not pushy at all. If you tell a vendor no thank you, they say "no problem" and leave you alone. In other countries, the local people can be very pushy and even follow you around to try to make the sale. Fabulous kid section, lots of slides and a lazy river, lifeguards on duty until 5:30 p.m. each day. We took the luminous water tour, and though it was interesting, it was expensive and in my opinion, not worth the money. The only negative I would have to say about this resort is that a number of people were smoking the local herb on their balconies and I don't like the smell, it makes me nauseous. I could smell the "weed" every day.

Great Resort

The resort was clean and well appointed. The staff was quite helpful and had a desire to please the guests. The booze and food was exceptional. We would go back to this resort... a great family resort or a singles holiday..

Go somewhere else

We took a 2 bedroom presidential suite that ended up being 2 adjacent rooms since the outside door had no lock on it. The place was filthy and and never cleaned properly. They run out of everything (food, drinks, etc) and never replenish. We paid a fortune to stay there and we were begging to get bottles of water... pathetic. Go somewhere else...

Awful place!!!

We took a 2 bedroom presidential suite that ended up being 2 adjacent rooms since the outside door had no lock on it. The place was filthy and and never cleaned properly. They run out of everything (food, drinks, etc) and never replenish. We paid a fortune to stay there and we were begging to get bottles of water... pathetic. Go somewhere else...

The Royalton White Sands Beach Resort was awesome.

We had a room on the 7th floor, which had a great view of the mountains, and a nice view of the beach. The room was spotless, the bed was perfect. The grounds were beautiful, and again spotless. The beach was small, but the water was great. We found all the Restaurants to be very clean, good food, good service, All in all, we where very happy that we stayed for 2 weeks.