Intimate

The typical (although larger then) the Mexican hacienda with the appropriate interior decor gives a cosy feeling. Grounds provide an oasis to explore native mexican flora and fauna. Decent size pool and the jacuzzi serve the vacationers well. Spacious room with balcony facing the court yard gives opportunities to relax in private and enjoy the morning cofee, or a quiet time with a book. Variety of choices with buffet style, and a la carte restaurant was good. Friendly staff, eager to please adde [... read more]d to overall good experience and impression. One improvement can be in the beach snack bar. Variety of available food was poor and limited.

Great service

this smaller resort offers great service and is very clean. The buffet and the beach food was very good but very disappointed in the food at the al carte restaurant. The staff was exceptional. Anyone who has mobility issues should be warned, the room alone had 3 levels.

Great location

Friendly employees. Spacious room. Mangos hanging on your balcony. Quiet, clean. Good location right beside ferry terminal. Guests are friendly too. Close to airport too. Inside room there is safe, which is great.

Holiday Nightmare

At first when you get there, you think "nice Authentic Mexico resort". That is quickly shattered when you see the rest of the place. The room was adequate, but the resort grounds were very small. The pool was extremely small and had broken tile and one of the other guests warned us that people were getting their feet cut and needing stitches. The swim up bar was surrounded by local young boys who stayed there, drinking All day. I'm only imagining where they went to the washroom. The food was dis [... read more]gusting. My husband was unable to handle the smell of the food and he is not fussy in the least, so this was a shock to me. The so called beach was quite a walk from the resort through some back alleys and past some sketchy buildings where the locals were hanging out. It did not feel safe at all. The "beach club" was supposed to have a snack bar for tourists to get snacks and drinks. It looked like that building had not been used in decades. There was no one working there and no food or drinks to be had. The only positive thing I can say is that Nolitours was very accommodating in helping us find another resort in a hurry the next day. From there, we went to the Royal Decameron and it was Amazing in comparison. I would not recommend the Hacienda Bueneventura. I cannot express that enough.

3 STAR BUT WAY BETTER

Rooms were clean and always made up early everyday . Food was good always had a variety. Hot food station was the best Staff was amazing, drinks were ok not great. Beach was surprisingly good had sand no rocks unlike most of the other resorts we walked by. Will go back again