I like this resort,have been here before, very good value, just never had the negatives before!!!

Everything about this resort was exactly as expected with the exception of arrival, booking in and the room we had the first night. Checking in became a huge problem, despite having three requisitions for the transat flight and the room the desk said they were not correct??? Don't know why or what was wrong, My name was right there in their computer for the appropriate days, they said we would have to wait till they completed the crowd check in and then they would verify my reservation, I sort o [... read more]f lost it, I had payed for this trip more than two months ago. We finally got our room, dark dingy in the corner, security lock did not work, door did not fit properly, toilette seat was broken, bathroom was not clean and there were no towels and it turned out there also was no hot water. After more aggravation, we were move the next day but we did not receive keys to the room till mid afternoon so we had no place to go and they moved our luggage so it was also unavailable to us. Fortunately things improved for the time remaining. .Interestingly not once did I hear any apology or even concern for the problems they had caused!!!!!

Run

Worst all inclusive ever, food was awful, locals weren't even eating it, the crows were though..they sat on top of the salad and ate away...rinsed glasses in tap water and restacked them, didn't even wash them. We were scared to even have a cup of coffee. Trip central and air transat should both be so embarrassed to be a part of this place...however, air transat rep was awesome...we were moved to The Marival, a five star not a one star..and it was fabulous. Don't go to las palmas, ever....

Fantastico !!

Location is excellent !! Located in the heart of Las Glorias area with easy access to all desired out of resort options including downtown and Malecon one way and Walmart and the Marina the other way. Great beach area with 'wall' along front of resort to sit and watch the ocean and sunsets. The staff was excellent and helpful when needed. The lounge chairs and pools were wonderful with many options for shade or sun, active or quiet areas with bar service to all. The water pressure in shower  [... read more]was awesome although it changed temperature so shower was hot to cool to hot ... but still good. Recommend requesting the 'topper' for the bed as they are very hard. All in all .. had a great holiday and enjoyed this resort very much!!

Resort was fine but we would not have stayed there if we had known of the 200 disrespectful, loud and annoying students we had to share the hotel with. We should have been advised in advance!

Without the students a 3.5 star resort. Beach not too good, shallow with rocks, only went in once. Service was excellent, very courteous. Because of the students we had internet problems. Students crowded the bars and were banging on doors until early in the morning. Next time we'll stay at the Barcelona resort.

Pleasantly suprised

We had seen the outside of this hotel many years before and I wasn't sure how good it would be. Although it is somewhat dated , it was clean and they have tried to keep it up. The staff were very friendly and accommodating. The food was okay and we could always find something that we liked to eat. The security staff were very good at keeping children out of the adult pool only once or twice did a family miss the sign and enter the pool and shortly after the security would come and tell them to  [... read more]go to the activity/children's pool. Nightly entertainment was very good for a smaller hotel For a three star hotel we found it to be quite good.

My sixth time at Las Palmas!

New management has seen upgrades to food......cleanliness is paramount...still a lovely family location....staff as usual accommodating.....Upgrades to the rooms would be benificial...wonderful to still see some of the personnel from last year.....

Good Value

Had a blast. Staff were awesome. Jose entertained us the whole time. He took the family night clubbing and lots of pool activity. The bartenders were great. The staff were so helpful. Close to many great places

Good bang for your buck

Had a great time at Las Palmas. The staff were Excellent!!!! The entertainment was good and Jose entertained us constantly. The place was clean and we rented a boat for the day from the guys on the beach. they took us snorkling, fishing, whale watching and to a beach for lunch.The food is what we expected so all and all great time.

Loved it!

Las Palmas by the sea was the perfect getaway vacation- escaping the cold winter here in Canada! Couldnt ask for a better location in terms of it being directly between the boardwalk (if your looking for the market and shops) and the marina (where you do water adventures). The beach in front of the hotel was well kept and the nicest from what I saw along that shore line...I had a room that faced the pool and sea, the view was spectacular! What made the trip here most amazing was the fabulous st [... read more]aff! I participated in daily activities- aquatics, zumba and beach games... I was even encouraged to hit up a night club, and had the most fantastic time! I have Pablo and Jose to thank for making my stay there so fun and helping me make the most of my time there. They were just so wonderful and I'll definitely be back to visit soon! ... There was also a bellboy who was so helpful and I can't write a review without mentioning Antonio- he was so kind! All around good vibes- the only reason I didn't give it 5 is because there were some areas under repair, but I honestly have no complaints! Food was good-maybe too good... Staff amazing... I look forward to my next visit!

Fantastic resort!!

We have been to other resorts in PV and this one was by far the best. Trip central made everything smooth, From the time we landed to our transfer to the hotel to the check in it was so smooth. Flights there were uneventful and very friendly. The resort was amazing. All the staff were so friendly and fun. No complaints with the food and drinks. The resort staff took the time to ensure we all enjoyed our stay! Def a thumbs up for us and we will return!

Very good value!!

A very good resort for the price!!, good beach, good food, fantastic service people, entertainment ok, rooms and views are good, pools are a bit too shallow, close to everything, will come to this resort again!!

Very noisy in need of updating resort

Our first room had a broken cracked sink, very old worn out furniture and decor, second room was updated but still cracked sink and sewage smell from shower drain, no hot water and once no water. Very clean rooms house keeping was friendly did the best job she could with what She had. Towels thread bare. This is not a hotel to relax and hear the ocean!! Rooms have adjoining doors You can hear the People next door having sex, talking on the phone, babies crying, Music starts at 9 a.m does not sto [... read more]p until 9 p.m Food is medi ocre We ate dinner out every night. Staff was incredibly friendly great service. The bars over pour drinks no cut off period lots of obnoxious drunks yelling, screaming, falling off of bar stools cracking open Their heads bleeding. People getting so drunk on Tequila etc. The bar tenders and staff have to put them in wheel chairs push them to their rooms. Constant noise no sleep . Cheap holiday and if You like noise and drunks and dilapitated rooms this is the resort for You.Front desk manager never smiles and is a rude arrogant mean little Man. Whenever You ask for anything You are putting Him out. Staff is paid $1 a hour so please tip.

Nice holiday

Older hotel but nice. Check in was quick and easy. One pool was under repair so they had to move the activities to the beach. The beach area is smaller so it was hard to find a quiet spot to relax at some times of the day. Lots of Mexican families on the weekend but it never seemed too crowded. The one a la carte restaurant was never full when we went but the food was great. Spanish coffee was excellent. Close to downtown and lots of beach to walk. Bit short on hot water for the shower a couple  [... read more]days but it seemed to get fixed. Staff were good and appreciated tips. Good value for the price

Average Resort.

The resort is well maintained, however, the quality and choice of food has deteriorated since the last time I was there last year. it feels as though the food is recycled from lunch to dinner. as well it is absolutely and totally flavorless. After the second day, I was ready to call it quits with lunch and dinner. breakfast was acceptable. well I call this one my detox holiday... even the a la carte is average.. sad.The beds were extremely hard as well.. came back with a backache:( as well all  [... read more]the nice staff have been fired and the staff leftover are okay..there were a few nice staff: Yolanda, Susanna, Alejandro, Sara, Valente, and of course Oscar the bartender. Thanks to those staff for taking the time to smile and speak to us 'northern Mexicans'.:)

Good bang for the buck!

We very much enjoyed our stay at the Las Palmas resort. Immediately upon our arrival we were welcomed by the staff and escorted to our room. The room was very comfy, with a balcony and view of the ocean. The only complaint about the rooms, would be the firmness of the beds; also the pillows were rather lumpy. However the cleaning staff were excellent, with washing the tile floors every morning, sweeping the balcony, and changing the bedding. We found the food to be excellent, with lots of  [... read more]variety for both meat lovers and vegetarians. There were always plenty of desert choices, along with great table service for bringing drinks and clearing off used plates. However, we were not impressed with the 'A La Cart' restaurant. Not only were reservations not required, but the service and food was secondary and NOT as good as that offered in the common eating area. There were two pools.....one being for adults, and the other for families, and both were very well maintained. The staff were always cheerful and polite, but many did not understand English, although that did not seem to be an impediment.

The perfect size resort

The hotel has seen constant small improvements from the quality of food selection and presentation, to the constant maintenance of the grounds. The staff from all aspects of the resort make it easy to want to stay with them again.

A good budget hotel if you're not too fussy.

The beach area was unattainable because there were not enough beach loungers which were always taken. The red flag was always flying in any case. The area around the adult pool was very pretty. The pool was large enough. There was absolutely no music at all except at the overcrowded kiddie pool and was very loud. Appropriate music at the adult pool would have been very welcome. The food was edible except for anything that contained protein such as chicken, fish or meat. No bacon at all - a disap [... read more]pointment. Lots of fruit in the morning which was very enjoyable as well as omelettes prepared to order. The flank steaks aka beef tornadoes at the a la cartes were too tough to eat and the soup lukewarm but everything else okay. Our room was quite clean, the bed not soft by any means but we were able to manage sleeping in them. The common areas such as walkways, stairwells and main lobby area could certainly do with a thorough scrub up. They need cleaning and refinishing to a large degree. The staff were friendly and worked hard. Alcohol used in the drinks as well as the mix were very low grade and I found them almost undrinkable so therefore drank very little. The time share fellow no longer spoke to us after we refused to attend his presentation at the new hotel. I was very surprised that throughout the 2 week stay, the clientele consisted of around 99% Mexicans with lots of children. They were polite, gracious and reserved. We saw only 3 Caucasians.

CHeap and cheerful

The grounds were well kept,the adult pool staff did a really good job of keeping kids out! The room was clean,but sparse ,no dressers,had a problem with the remote and they were right there to see how they could help.They couldn't fix the remote,but within 10 minutes I had a new t v and a working remote!!The bartenders did an amazing job of serving people in order,wouldn't let people but in front of me .I had a great time.I was a solo traveller ,the solo inclusions were not what were advertised  [... read more]there wasn't a cocktail party,no room service wi fi in the room didn't always work,there was no solo dining table.But,didn't bother me to much,I made friends the first day,and had a blast.

Fabulous vacation

We were there for 2 weeks just home great time staff amazing. grounds. pool. All staff amazing we will definitely go backmy many thanks to all staff for making our stay so great desk staff so helpful..bartenders maids all great my husband & I will be back for sure hats off to all bartenders!!

Older Authetic MExican Resort.

The grounds were kept very clean, rooms were adequate could use some tender loving care,always clean linens and scrubbed. The service was great, the waiters at the buffet restaurant were on the run most of the time. We loved the outdoors mainly the buffet and pool. Security made sure the children stayed at the kiddies pool, and the adults only in the adult pool. It was a bit noisy when the spring break crowd hit, the last 2 days of our vacation, but I guess that's understandable.(We all were kid [... read more]s at one time too). Their was on going maintenance on the palapas & all around the resort. Would stay their again, had a wonderful friendly staff and most accommodating.!!!