Amazing resort!

This resort was absolutely gorgeous... it was meticulous; the service was excellent, the food was delicious... there were lots of choices at the buffet...lots of beach loungers available.. loved the adults only side! I can’t wait to go back!

Great Resort!!

This was a very nice resort! The staff were pleasant and eager to help. The overall size of the resort was great, it only took 5 minutes to walk everywhere! Cant wait to take the kids with us next time. :)

Formal Complaint: Bahia Principe la Romana

We are writing a formal complaint to you regarding a recent stay at the Grand Bahia Principe La Romana resort. We began with a very delayed flight from Toronto Pearson Airport to Santo Domingo. After another lengthy delay waiting on the shuttle bus, we finally made it to the resort. Check in was smooth and we got to our room quite quickly without any trouble. Being greeted by a non-functioning and infested room though, was unacceptable, given the pricey $1600 we each paid for the trip. Upo [... read more]n stepping into the room and looking around, things were clean and in order, but we did notice the drinks in the fridge were warm, and the room did not feel as though the air conditioning was on the highest level which we ensured it was. Hoping the air would continue to cool, we attempted to use our safe to lock our personal items prior to leaving the room. There were no instructions on or in the safe, and the knob on the door of it was almost broken. We left it for the night, deciding to ask someone to help us in the morning with it. An Air Transat rep gave instructions the next day for the use of it, which worked but the safe was still difficult to use due to the door knob being broken. Over the week we noticed there to be a lot of mosquitoes in the suite, likely due to the humidity from the faulty air conditioner. We did not think it was abnormal until we talked to our friends a few days in to our stay. They were on the other side of the resort, and they claimed to have no bites and no mosquitoes in their functioning rooms. We called the concierge desk on day 3 regarding the warm drinks in the fridge. We reached an employee who told us they would send someone to check out the fridge right away. No one showed up to our suite. We called later that night and the next day about it, no answer. No one showed to fix it during the week. Day 4 we were in bed at a reasonable time, just after 11pm. Our neighboring guests were loud, obnoxious and screaming very very loudly. This went on for approximately 45 minutes to an hour. We called the concierge desk but no one answered. This went off and on the rest of the night. Day 5, we noticed while using the bathroom that a few drops of water were dripping from the ceiling above the toilet. Thinking it was from the condensation from using the shower, we ignored it. This continued to day 6 even without any condensation from the shower being used. Knowing the lack of customer service we got from our previous complaints, we decided against making another complaint and left it alone as there was only one day left. The final issue came on the last morning, day 7. Waking up around 9:30am, I walked toward the front hallway of the suite to use the bathroom. Just as I reached where the AC vent was located, I slipped in a massive puddle of water, thankfully only getting a minor bruise to my knee. The hallway floor had flooded and water had been leaking through the ceiling where the AC was located, down the walls and creating a large puddle across the hallway. We were absolutely appalled at how this could happen and immediately placed a towel over the area to walk through and went up to the concierge desk in person to get an explanation and to clean up the room as we only had a few hours before check out. At about 10am, we went to the desk and was greeted by a woman who, once we explained everything that we had been through during our stay, showed very little empathy towards our situation. I showed her a video of the damaged suite and she told us she would send a manager right away to our room. She proceeded to tell us because of the infestation in the room she wanted us out of it for at least 2 hours to “fumigate”. Reminding her it was our final day here, we told her we could not do that as we needed to check out by 12pm. We asked for a later check out to accommodate us as it seemed to be the least she could do considering the mess we had been dealing with. She denied our request, telling us that she needed to ensure the room was ready for the next guests, making us appear insignificant to her. Frustrated, we left the front desk and returned to our room to find no manager there let alone any one to check the leak we had showed her on the video. Finally, a cleaning lady knocked on our door and was quite alarmed at the water pooled on the floor. She replaced two towels down, and left. We proceeded to pack our things, and waited until 12pm to leave and check out. In those few hour between us filing the complaint and her telling us a manager would be there, not a single other employee showed up to our room. We find this an unacceptable way to treat your guests who pay for a 5 star resort. The accommodations we had were horrendous compared to what we were expecting from a resort of this level and this will be the last time we stay at a Grand Bahia resort, and use Air Transat services, including trip advisor. We would like a response, an explanation and a solution to these issues in a timely manner. This was completely unacceptable, and we will not refrain from sharing this experience with other potential guests to ensure people know exactly what to expect from a resort that is claimed to be 5-star like this. As mentioned above, we do have a video of the pool of water and leakage from the final day of our stay, which we will happily show you. We look forward to your response.

Good family vacation

Hotel and food were great. Buffet always had plenty of selection. Staff at reception were always helpful. Beach was clean but had to walk about 10 minutes down the coast to get to nice clear water -- for this reason only we would not return.

Tropical resort

The grounds are simply beautiful & immaculate! From our beach front rooms the ocean views were amazing. Staff very helpful, pleasant. Food was good - drinks even better! Weather was beautiful. Overall a wonderful vacation.

Great Resort

The Grand Bahia Principe is a beautiful hotel well maintain and great services. The A la carte restaurants is very good. Thanks to everyone for the good services that made our stay more enjoyable. I will recommend this hotel.

Great

I enjoyed it, despite what many others had to say.. staff were nice.. entertainment was pretty good.. food was decent. yes water was murky directly on the resort but if you walk further down. its completely clear waters and the area is even quieter and nicer..

Nice vacation at an average hotel

We had a good week here but would probably choose a higher end hotel the next time. Beach was not the clear crystal blue waters we expected, but once you were over that we enjoyed it. Although there are signs all over not to save huts and chairs, they are reserved by inconsiderate people, who seem to save their spots but not show up until hours later. No beach or pool service. We always tipped the staff but noticed that Unless you tip, you won’t get the best service. Buffet was good with [... read more] enough variety. We went to all 3 a la Carter’s, the Italian was the best. Not just for food, but for excellent , attentive and friendly service. The other 2 a la cartes seemed in a hurry to get us out, not friendly and menu was limited. Entertainment was pretty good, excellent beach party. Big issue was that the lobby bar would shut down at 11pm and the lights were all shut off. You had to sit in the dark to finish your drink. And if you wanted to stay up, it was either go back to your room or go to the disco. This part was very disappointing as it would have been nice to sit in lobby area, enjoy time with friends and have a few drinks. Rooms were ok. Definitely need a makeover. All plug outlets were broken, so it was hard to use coffee machine, watch tv, iron or plug in your phone charger. There is no hot water... everyday was a lukewarm shower. Tip your maid and you’ll get good service. We had enough towels everyday. We did pay extra for the royal golden service. This gave us a separate check in and designated staff to deal with if we had issues. Jose from Air Transat and Elisabeth from the hotel were wonderful!! There was premium alcohol here which we drank because i’m pretty sure the drinks were watered down. A lot of people noticed this. Stick with wine or beer. The power went out everyday , sometimes a few times day but only for a minute. Not sure why this occurred, but never longer than a few minutes. Overall we made the best of our time , room to improve but a nice vacation. Next time, we will choose a higher end property.

Wonderful Resort

Hotel was very clean and staff was accommodating. If there was an issue they took care of it quickly. The French restaurant was amazing, although the Italian was a bit disappointing, it was good but was expecting better. The buffet was very good although almost the same items.

Not good at all for a Grand Bahia

This is the third Bahia i have went to and by far the worse . services was terrible day one TV and Air con not working day 2 no hot water called 3 times to get some one to come fix it took them 3 hours and my last call yelling at them because they kept lying to me saying someone is on there way Power goes out every day at least twice .Food was same every day no change . will never go back and will tell everyone i know never to go there

Lovely resort

This is a very nice hotel, friendly staff, very clean. I was with royal golden, worth the upgrade fee. Room right on the beach. Would definitely go back. Ride to the airport and back is close, checkin and check out was easy. Getting the right room a little frustrating but just keep insisting

Good vacation

Hotel was well attended to re: grounds, pools, and rooms. Service in buffet and beach restaurant I'd say was fair. Not much attention was given during the vacation - hence not much tipping. The Golden Service upgrade was very helpful - for check in, access to computers, and assistance with medical appointment and medicine when my daughter was sick.

Good resort

Stayed on the family side and had no issues with kids, beautiful pool and beach, however water is a little difficult to enter and water is murky due to river located nearby . Wasn’t impressed with restaurants but the main buffet was good. Rooms are nice

Good choice.

Beautiful well kept grounds, good food, friendly staff, clean and comfortable accommodation. We were looking to escape winter in Ontario and feel we could not have made a better choice. We hope to return.

Excellent

This resort was excellent! Amazing services, staff, entertainment, beautiful views and extremely clean. I would definitely recommend this resort to others. I loved that it is especially family friendly. I would love to go back!

Great resort for the price

Travelled last week in January. Stayed in Royal Golden and room was fantastic with beach view. The pool was very nice. Beach is ok. Would like to be closer to a town to visit but I was there to relax. Service was very good everywhere and would go back!

Kind if disappointing

Beautiful grounds, small beach, water was not clear like you would expect for being on the Caribbean. We had our room fumigated as I found 2 cockroaches hotel very prompt with that. Food and drinks were good. Staff very friendly and courteous, entertainment was good. Pool was great.

Amazing resort

Very nice place, the rooms are huge and clean, the food is very good and fresh , a lot of activities , the beach is nice with palm trees , service also very good ,we enjoy our stay and we will return for sure

Not the same Bahia

I was Bahias biggest booster,stayed at P.Plata,Punta Cana and Mayin Bahias over the past decade and loved them all.After a few years away figured lets go back but to La Romana,it was not the same. Staff was friendly but in the past they were more outgoing in making connections and getting people involved in activities and events.The events and shows were always easily identified and able to locate on the premises, this time there was confusion and hard to locate where they were being held by gu [... read more]ests and staff.Trying to get a drink at all facilities was near impossible because the staff did not approach to ask you if you would like something with your dinner or lunch and if they did try to order an orange soda,did not exists and they looked confused by your request.However the food was fantastic as always and the rooms and hotel were spotless.The NYE event was outstanding they put on!! Maybe the past expectations were set to high?

Great Christmas idea for the family

This was our first time staying at a Grand Bahia Principe Resort and first time in La Romana. This hotel chain is well staffed with friendly people and beautiful accommodations for the price point. The grounds were immaculately appointed and maintained. Well worth it for families with great amenities, shops, pools and restaurants. This vacation was booked via Air Canada through Trip Central and we are all very satisfied. Will book through this agency again and will probably return to the Dominic [... read more]an again based on our experience. Carvalho Family