I love this place, but completely understand why many regular clients are saying they will not return!

There is a new manager. Very strange management style. Has decided that staff must work even longer hours so that he can cut down on numbers. Has fired some who cannot do so. The result is that service is not what it should be even though staff is trying its best. Odd new rules (no drinking in the comfy chairs next to the lobby bar ) but Cuban visitors — there are many on weekends — seem to be considered immune. Staff trying its best in spite of it all. Major problems inthe restaurant when  [... read more]there is a crowd because no extra staff is called on. The rooms are beings improved and the grounds are lovely. Still.

Hotel Rancho Luna

We really enjoyed our stay. The only thing that we weren't to happy about was the rooms. Other then that the staff were amazing to us. The pool was a nice size for my son to swim in all day. We really enjoyed the beach and the beach bar. There was not enough lay down beds on the beach so maybe you should invest and get some more. But other the that the resort, beach and the food was nice.

Very desapointed

the staf don t respect the touristes but for the cuban everything is free for all . The room are not secure at all .my back door was broke and the staf didn t care at all if i get rob. Plus they permit 5 persons in on room ??? Imagine the noise at 2 am. THEY CHANGE FOR THE WORST it suppose to be a HOTEL 5 STARS IT NO MORE than 2 STARS. AND IT IS THE FIRT TIME YOUR compagnie AFTER 5 TIMES GIVE ME A PLANE PLACE SO [... read more] BAD ex c31 go c28 back ?????? WHY .Is this the way you treat your costomers .

Good Place

Hotel is clean and well looked after. It is an old Russian army barracks converted to a hotel. The ocean is 300 metres from the hotel so if you have ocean front you need binoculars. The beach bar and grill is good. Food is bland and over cooked but you can always find something that is okay. Don't go to Cuba for the food. People are nice and friendly. Good value for the price. 4th time there.

Good Vacation

Overall had a great vacation. This resort gives you what you paid for, everything was adequate. The entertainment was very good and we found lots to do between going to the city and excursions. With a little research you can find a lot of cool places in the area.

Lower your expectations and you will have a nice time.

This hotel is suffering from the lack of everything in Cuba. Rooms: Moldy bathrooms because the bathroom's fan don't work. Towels were change everyday and they were bright and white. The maid did a great job every day. The linen needs serious updates. Food: IT was pretty much the same every day with no flavour. They need to hire more people during the peak times (New Year). Nobody was attending the buffet and ensuring to replenishing the food. Bar: Lack of creativity with the drinks. Any hote [... read more]l worker was behind the bar to serve the drinks. I saw security people serving drinks without knowing what they were serving. They need to buy glasses and coffee cups to serve the drinks and coffees. Nobody can enjoy a coffee in a plastic cup. So, bring your cup from Canada. Entertainment: Really poor with no creativity. They were doing the same thing/show every night: a single guy singing by himself. No karaoke, no time to dance. I am glad we were in a group so we were entertaining ourselves. In the two weeks period we were there, we enjoyed one dancing show with talented dancers and singers. Also, they did a funny game night to select Mr. Rancho Luna. Staff: this is the best asset of the hotel. They are nice but they are not always on top of the services. They spend too much time looking at their phones. The bus to the city everyday is a great bonus.

Excellent Value for money

Everything about the hotel is good. This is the third visit to the hotel in the last 5 years. They must be doing something right to attract me to the hotel. The food is good and plentiful. Rooms are clean, lots of hot water for baths. The only unfortunate thing that happened was the flight was delayed by 6 hours. We reached the Hotel at midnight. It was not the fault of the airline as explained by the pilot. We were informed that we will receive a voucher worth $150. for the inconvenience whi [... read more]ch can be used as credit next time we use Air Transat. If anyone knows how to apply for this credit, I hope I will be notified

Sunsational resort

The entire resort was exceptionaly clean. Even the beach was cleaned daily.The buffet was very well stocked with excellent variety,As always the staff were very polite . Cant wait to return again in March.

Simple, relaxing place

The resort is small and simple I recommend banking services where credit cards are accepted . No banks close to area . Servers should pay more attention to guest that are tipping rather then locals being rude and pushy... Overall good place for the price .

Rancho luna

What a nice time. I only wish there was a little more selection of food it was relaxing at the pool with a short walk to the beach. The staff is friendly but seamed a little short in the restaurant. Overall a pleasant trip

Hotel Rancho Luna

People very friendly and try their best to help. Food is fair good and tasty. The beach not so good unless you walk to the public beach, which is very good. Nightly shows to entertain the tourists. Very friendly people and always friendly.

AWFUL

Food-0 Accommodations terrible What hotel gives you 4 towels for the week?? Bed sheets never changed!!! One restaurant, seriously?? Same food every night and you can only go to the "fancy" restaurant if you've been there before?? Staff- some cared, some didnt!

Great Place

All was good, everything in working order. pool was in a great location.beach was very clean. rooms had a fridge flat screen tv. ac was in good working condition. not far from town, and from the airport.

An OK Resort ,

If you go with an open mind and are not to fussy about the food you could have a good time, you know what they say, you get what you pay for. important info,- the safe opens with your door card which also starts the electricity once put in the slot .- the same cart opens your safe, so if you have an extra card to keep your electricity on while you are out and about . anyone entering your room can use that card to open your safe.- and ofcourse the maid has a master card that can open any s [... read more]afe.- another thing you will likely have air condition problems - it freezes over when the filter is blocked, which does not let air to pass through , set your dial to fan (low) for 25 to 30 minutes which will melt the ice , then set it back to med cool , will work for a day or two , enough time for them to change the filter, the one thing you must do is go to El -Necho- worth the $35 cuc. the hotel also has a shuttle going to town every morning , take insect rep.- the sand fleas could ruin your vacation.- and even worse , days when you get back . remember 2 and 3 star hotels in cuba are hit and miss.-

Very nice resort

I got Very good time 1 week isn’t enough next time I will go for 2 weeks Old resortbut but warm and clean food is good specially at beach restaurant city is close to resort I bin there 2 times very nice city Definitely I will go back maybe in January

Ranch Luna Update Fall 2018

We have been to Rancho Luna - Cienfuegos many times. The reason for us travelling there is to visit people we call family (Cuban) and many friends. We have also vacationed in other places in Cuba. The hotel is not a gem but the people who work there are great and committed to making your stay enjoyable. However, there are a number of issues that need to be looked at in the hotel. It seems worse that when we travelled there last time. Things have gone down hill. The canopys over the walk [... read more] ways are all gone. Destroyed I was told by bad storms. The chairs by the pool are all broken you may find one or two that are not but few and far between. The hotel used to always be painting and updating but not now. Paint is pealing off of the large mural by the pool and in other places. The rooms in the hotel could use more paint. The walls are dirty and if you look at the ceiling there is mold. There was a fridge in the room but smelt like something died in it. The food was not the greatest. It has been better but when we went there it was not tourist season yet and I know that come winter it will improve. A person does NOT go hungry. They updated the chairs in the lobby and by the lobby bar. Nice but why white. In the week we were there you notice the spilled coffee etc that was starting to stain them. One recommendation is to put some 110 in the lobby or places where we can charge our phones and tablets. There is one under the TV in the lobby but could use some more. The staff used to accomodate us by plugging into there front desk area one time but not now. Would I go back. YES, our friends are in the area and we know that to expect. They did a nice job on building a playground area for small kids and there were a lot of younger children there. It is great that they run the bus to the city each day. Nice touch.

Very good hostel

Very good service and the peaple are aleway smiling very courtois .it will not be my last visite to tjis perfect place to relax and enjoy good musique rytm and sound good and the show os vrry good in my stay in sept 2018

Great value

have been there many times and always enjoyed the stay the staff work hard to make things great the pool is always sparkling clean as is all the other areas food is good for Cuba but don't expect the keg steaks

Always good to be back

Hotel Rancho Luna is a good hotel. The staff were very friendly . The hotel is very laid back. It's a 2 minutes walk to the beach from the hotel. Made so many friends. If you are looking for a trip to Cuba and want to save on the cost then this is the Hotel to go to.

Need to improve on cleanliness

The all-inclusive package was cheap to book for the week, and I was not expecting 4/5 star services. But there were issues that even a 2 star hotel should not have. 1. Beds in the room were terrible and the mattresses were dirty and extremely uncomfortable. The pillows had a pungent and sweaty odor on them. 2. The bathroom walls were all moldy and the shower curtain had a godawful stink to it. The floor of the shower area collected water that would not drain. I could not wait to get done [... read more] with my daily shower and get out of the bathroom as soon as I could. 3. There were stray dogs and cats in the lobby and outside the buffet. The cats easily numbered in excess of 20. It felt very unhygienic and unsanitary that these animals would brush past your legs while you are sipping on your drink or eating a pizza in the lobby. A few times I even saw the cats jump onto the tables to grab the leftovers. 4. The staff at the reception ripped off the guests at least on two counts - i) The official exchange rate on the Canadian dollar fluctuated around 0.77 USD (~Cuban convertible peso) during the week. However, we were given only 0.72 CUC. So for every CAD100, the staff seemed to shortchange us and pocket the difference of 4-5 CUC. No receipts were provided. ii) 1CUC Internet cards were sold for 2CUC each.