Great resorts

Love the food but they need more variety in the buffet They have almost the same food every day I think they should have different kind of food .. service was great overall I will go back Room was good they clean it twice a day

Disappointment Awaited Us.

Unfortunately, we were let down quite a bit on our trip to Dreams Palm Beach Punta Cana. We were attending my cousins wedding, which was a nice event although I felt we were rushed. The entire vacation with over 50 of us there people were sick almost daily, we've since come to realize this is not uncommon on this resort. The staff were friendly although not overly helpful. If you didn't tip accordingly you wouldn't be served promptly or with care. (We are tippers and so this was not an issue for [... read more] us directly but some of our family members had notable issues with this which I witnessed first hand.) The food flavor and display was a 5/10 at best and I have to say I expect more for the price we paid. Room cleanliness was acceptable, nothing special. The beaches while out of control of the resort entirely were completely filled with sargassum seaweed which can be a hazard and while the resort failed to mention it, I immediately did research and found out that it can cause severe skin irritation. Needless to say none of us were in the water at any point. The pools closed early nightly which really was unfortunately especially with not being able to use the beaches. There was a ridiculous amount of construction making it difficult to enjoy any type if relaxation or time at the spa. There was absolutely no entertainment and again for the cost I found this ridiculous. We do travel quite a bit and I can honestly say I would never recommend this resort to anyone. Unfortunately.

Dreams Palm Beach Punta Cana

The resort and staff were of high calibur! Although, in comparison to most resorts, I would say that the rooms were on an average scale. The pools were large and it was always easy to find chairs or areas in which some degree of isolation could be found from other vacationers. If you elected to upgrade your package, we found that the benefits did not seem worth the money! There are two smaller private pools (1 adult only pool, and 1 family pool), a choice or premium alcohol (still watered dow [... read more]n) and rooms stated as having an Ocean view. But, the Ocean view is still obscured by multiple Palm trees ( in our case the trees were only a few feet from the balcony, so we could not see anything but the family pool below, from the third floor). The resort is very clean and maintained very well! We had no concerns of any bugs, dirt, sand, or other distractions. The food (a la cart) was top notch and very tasteful in both flavour and presentation. The buffet food was satisfying and had plenty of options to choose from, the restaurants were all well maintained, cultural, and comfortable. The Beach was well maintained, but due to the coral reef a fee hundred meters off shore, all seaweed, dead fish, or other algee, and Ocean wash-up, was contained along the entire beach line. Therefore swimming is a risk one has to accept while waist deep in murky brown waters. Plus due to these contained issues, there is always a strong odor of dwad fish and wroten eggs (mostly noticeable in the mornings before the resort staff are actioned to clean the beach front). As this is not the resorts fault, I do not discredit them in any way! They did their best to clean up the sand and water from mother nature's dowel balance. SCUB was of the best quality and aquatic life I have seen from a resort in which we launched right from the beach at the resort. Prices of excursions are all a set price (but negotiable)..... There were plenty of options to choose from but the prices were a bit high. Boarder a deal with the representative if you have a group of people going all at once. Entertainment has a few mixed opinions... There were always activites ongoing, but at a very moderate budget. The resort only played local music, which some may find alluring, but it was hard to dance to if you preferred popular mainstream music. Poolside activities were always ongoing, from yoga to volleyball matches. They were not distracting to anyone just wishing for some quiet time either. As the poll's shape and size allowed a bit of isolation from the noise and visuals. In summary, if you enjoy taking in the resorts (local feel) then you will enjoy this place. If you are a beach bum, then this is not for you. Due to the stagnant waters, the resort had a constant strong odor of dead fish and rotten eggs. Very noticeable on the first day, but you get used to it very quickly and only notice it in the morning when exiting your room. The resort was clean, had great food, and adequate services. It is a great resort if you want to spend a low budget.

Pretty OK.

The Hotel Grounds were good, and well maintained. The adults only pool in the preferred section was missing tiles. Rooms were dated, clock did not work, furniture showing age and wear. Not a resort for couples...this is a family resort.

Dreams Palm Beach

Great resort, friendly staff all over,only have two complaints....no makeup mirror in our room, if you don't take enough one dollar bills to tip, you are out of luck getting them there. My daughter and I had a wonderful trip.

Nice Enough but on the Quiet Side

We vacationed at Dreams Palm Beach Feb 22-Mar 2. Myself, my husband, my mom, my cousin and her mom. I will review in sections. ROOMS – We had 3 rooms in total, Buildings 6 and 7. The rooms had nice decor, were clean and spacious, with sitting chair, table, marble floors, balcony with small table. Bathroom set up is strange, with a partially see through glass door on the way to the private toilet area and facing the front door so that you could not open front door if someone was taking a showe [... read more]r! Odd. It’s fine for a couple but may not work well for family members staying in same room. GROUNDS – The landscaping is well maintained throughout property. Unfortunately, in this area the beach has murky waters and lots of seaweed, no one really used it unless they walked left for 15 minutes or so. There is a small decent casino. The disco is not used much but can be fun if you get a group of people to go out and join you. The small gym is ok but is up 2 flights of stairs so my elderly mom could not use it. FOOD – Great but unfortunately if you are feeling sick, you don’t feel like eating much. In spite of taking Dukoral before the trip, 4 out of 5 of us were running to the bathroom far too often. Is it because of personal low immunity system or is the resort doing something wrong as far as food handling? I don’t know. Upon entering restaurants, they always enforced using hand sanitizer. Definitely bring imodium with you to the Dominican and it may help alleviate some symptoms should this happen to you. The buffet had plenty variety, with various stations, omelettes, pasta, soup, grill, pizza, fruit, Mexican, ice cream, etc. French restaurant was our least favorite, very long wait, forgot to take our order, they rushed around us, were abrupt to point of rudeness, very unlike the rest of resort. French onion soup was not the Canadian version – missing the toasted bread and cheese. The busboy did apologize at the end of the evening. After speaking with concierge, we were offered perks for my husband’s birthday. The Italian restaurant was by far our favorite (and we’re Italian!). The food was great, the service was amazing. On my husband’s birthday, they brought out additional dishes for us to sample, a birthday cake and champagne and sang happy birthday. It was awesome. We went to the Hibachi for the experience, however of the 3 tables offering the “cooking show” hope that you get the showman who can put on an exciting show for you. Ours was rather lackluster but the 2 tables on either side of us had a great show. With a 2/3 chance of getting the right one, give it a try! They offer you rice, chicken, beef and seafood. And sushi to start. Seaside Grill had great steaks, especially beef tenderloin. However, try to be there for 6:00 as the place fills up fast. SERVICE – The staff is very friendly and try hard to please you. From the hard working cleaning staff to the friendly hostesses like beautiful Perla at the buffet, adorable Stephanie at the restaurants and so many others. The receptionist staff and concierge will do all they can to make your stay enjoyable and resolve any issues you may have. Food & Beverage Manager resolved our restaurant issue quickly. ENTERTAINMENT – My favourite topic. Besides good food, if you haven’t got good entertainment, why bother going? My husband and I always make a friend or two on the entertainment team no matter which resort we go to. And this resort was no exception. Our favourite entertainment team staff member? Hands down, FELIX !!! What an awesome dude. My 83 year old mother and 75 year old aunt have never been to an all inclusive resort in their life, and Felix could not do enough for them to be sure that they felt welcome and that they were having a wonderful time. They cant stop talking about him. Just a wonderful, charming and infectious personality. Always ready to make them laugh or try to get them to dance and have some fun. He encouraged our group to play bocce, beach volleyball, pool volleyball, sing karaoke, Ironman competition, dance at the beach and mardi gras parties, try fruit carving and Spanish lessons. He was always trying to get us involved. If it wasn’t for Felix, I don’t think we would have had much fun. As far as the night shows, the Magic Show was awesome, the Circus Show very good, the Dominican Show also worth watching. Karaoke Night was fun, Mardi Gras party was fantastic. But please do not attend the Western Show, you will never get back those 2 hours of your life. Find something else to do, anything is better than the Western Show. The Cotton Eye Joe dance was good, the rest was painful. Entertainment Director Kobe is well aware of our opinion – we had a long discussion. Mr Dreams Palm Beach Owner – kindly revamp the Western Show – put in some good country music, lip syncing with country star impersonations, followed by some good line dancing with audience participation and get rid of the ridiculous skits. And if there is any way you can bring the Michael Jackson show to your hotel, I would highly recommend you do so as it is one of the best shows that circulated the Punta Cana resort zone. On another note, why no silly beach games? Why no foam party? Many of the Punta Cana resorts have them. They’re so much fun. Your resort attracts all age levels. There are guests who would participate in those activities. Just because you are called “Dreams” doesn’t mean you have to put people to sleep. Boring is not fun. For people who want the quiet areas, they can pay for preferred status and go to the quiet pools. The rest of the people can have fun. OVERALL – It’s a nice resort, rooms are nice, staff is great, food is good. It’s not a party, it’s on the quiet side. It could be improved with a few more daytime activities (Ironman was good.) Would I go again? Likely not, I don’t like to go to the same place twice, it’s a big world out there. Can I recommend it ? – Depends. If you are an active fun-loving couple, or with a group of energetic friends, I would say probably no. If you are taking your mother and aunt on their “dream” trip (no pun intended) – go for it !

No complaints

The experience at this resort has been the best in all the "all inclusive" resorts that I have visited in my extensive travels. Food, accommodations, staff are excellent. We never waited more than a few minutes to be seated or served at a restaurant.

Excellent Resort

This resort was very nice in every way. The food was delicious, staff very friendly and very clean. The only improvement would maybe the entertainment on some nights. I would recommend this resort to family and friends.

Not what I was expecting!!!

This hotel was beautiful as far as landscaping and garden areas. The food was fairly good and the service was good, but for 2100.00 a person far far overpriced. The hotel is old and shows it’s age. Rooms and are in bad shape and furniture was falling apart. We have stayed at 5 star resorts only a few yes old in Punta Cana and Mexico . Excellence playa mujeres last November . Absolutely gorgeous and payed less. Was quite dicipointed in that respect. 😂😂

Wonderful resort, airport and air transat terrible

Beautiful resort! Friendly service! Fun spots and lots of quiet relaxing areas too! Rooms were comfortable and clean. Unfortunately extremely long lineups at the airport would influence our decision to go back.

Fantastic People and Place

I just wanted to start off this review by mentioning the fact that this was my wife and I’s first ever all-inclusive vacation at a southern resort. We were very impressed by how the grounds were maintained and with the overall appearance of the resort. The dedication and professionalism of the staff had a considerable influence on our overall experience. The entire staff was very friendly and extremely courteous, which resulted in exceptional service. We would like to make mention of a few mem [... read more]bers who stood out during our stay… we were never left wanting for something at the buffet thanks to our server Emilio; Carlos from pool maintenance went out of his way to find us lounge chairs, a table and umbrella and set them up for us at our location of choice near the pool everyday; Super Luis from the entertainment team always kept us well informed of what was going on and we shared many laughs with him during our time at the resort; and lastly Eliezer from VIP services who made us feel welcome at the resort and ensured we were continuously enjoying our stay. The food was great; we ate at a different a la carte restaurant each night and even revisited a couple that we particularly enjoyed (Seaside Grill & Portofino). We had breakfast at the buffet everyday and were very impressed with the endless food options. The evening shows put on by the entertainment team were very enjoyable and some were even outstanding. The only complaint my wife and I had was that the quality of and view from our room in building 9 was lackluster. I wanted to add, the service we received from our travel agent Marnie Slavic was excellent. She took care of everything for us and gladly answered the many questions we had as first-time vacationers. We would highly recommend this resort and would visit again.

Very Average Stay

Taken from my review on Trip Advisor: Writing this review from hotel lobby as we await our transportation back to the resort. Good: -Food excellent but with limited sea food options. -limited wait at el la carte restaurants -each restaurant was fantastic -entertainment staff very friendly (happy Louis and Felix are awesome people) -great premium alcohol in lobby bar (Kelvin is great) -everything is in close proximity (beach, food and rooms) -great weather throughout stay (only rai [... read more]ned at night) -Coco cafe great -abundant number of beach chairs but still need to search from mid morning on -Gym great for resort experience -wifi throughout the resort (but very spotty coverage) Bad: -4 out of 6 got sick from food (somewhat expected in DR. -beach patrolled by merchants who interrupt your time throughout the day with sales pitches. -no sound dampening in rooms. Can hear everything outside your door. Ugly: -2 out of 3 rooms robbed by maid(?). Total of over $200 taken. -3 out of 3 room safes did not work. Still not working after battery change by staff. -after runaround and wasted time with staff, head of concierge was helpful in giving stolen value is store credit at gift shop. All would have preferred returned $ value. -Building 9 rooms are below average when compared to other resorts. Bad smells and odours coming from bathroom area all of the time. -front desk staff was not accommodating when requesting a room change. Instead try to upsell you to the premium club. -night entertainment not good the 2 times we attended. Overall resort was quite average. Trip was a little overshadowed by the fact that 2 out of 3 rooms were robbed by hotel staff. This resulted in wasted time but ultimately a somewhat acceptable resolution with store credit to over priced gift shop.

The good heavily outweighed by the Bad (Stolen $)

Cons ----- Con #1. I'll start with the cash taken out of my spouse and I's room, along with another couple we travelled with. One of the couples we travelled with had a $100 canadian bill stolen, pretty easy to keep track of. They were on the same floor as us. The next night (I count my money twice a day) I noticed my bag had been tipped over and my wallet was moved inside my bag, where I was missing specific bills I never touch. My spouse had her purse riffled through and wallet opened [... read more] where she kept her money. Did I mention none of the safes work at all? Upon our complaint to the front desk, we had "security" come and inspect our room only to tell us they can do nothing. They urged us "this is not common" yet they had PAGES of reports in their paperwork with the same issues. They offered to rummage through our room to help us "find the missing money" which we obviously declined. They then suggested we fill out a generic report, which had questions SPECIFICALLY laid out relating to theft. After spending a few hours explaining what happened (they were extremely rude and didn't care) we met with the head of security the next day, where he showed us the entry history into our room, confirming it was the maid being the only and last one in the room since the money was missing. Since they have no proof of her actually taking the money, they can't do anything. Which means no repercussions for future theft. We were given a gift card for one of the shops, which is better than nothing. After speaking with some of the employees we were friendly with, they re-affirmed that the amount stolen was "not that much" and that "wouldn't we want the money to go to someone who needs it?", their mentality is completely different than ours. Con #2 Upon arriving at the resort after 14 hours of travel, we were attempted to be upsold by the most rude and condescending front desk person I've ever encountered on vacation. It was obvious they had an entire sales pitch to get more money out of us. After finally declining for 20 minutes and sweating with our luggage, they gave us our rooms (which was the furthest building away from the beach). Not a great view at all, but unless you want to pay an extra $600+ U.S for a week, you have to deal with it. Con #3 The seafood gave four out of six of us diarrhea for at least a day. DO NOT EAT IT Con #4 Mold in the room made all of us sick by the end of the week, you could hear everyone coughing on the beach by the last day. Three out of six of us had to call in sick the following week at least one day it was that bad. A doctor confirmed it was a type of flu, for myself personally it feels like bronchitis. The shower had tiles coming out. Con #5 Don't expect much service at all at buffets, they might offer you a coffee then never come back. When we went to get our own, they would come and give us dirty looks and tell us they can get us one. Pros ------- Pro #1 Food was absolutely fantastic (don't eat the seafood), beach bbq was great, a la cartes were awesome, buffets were great. Pro #2 High-end liquor with mobile bartenders was a highlight. I don't drink often at all, but it was nice to have a higher quality drink, bartenders were very professional and great to interact with. Pro #3 Beach was very nice, lots of seating (hard to reserve though) Pro #4 Tons of events going on all day by the pool and by the beach, always something to do. Pro #5 Very close to the airport, was a great quick ride Pro #6 the gym was awesome, very small but good enough. (wish I wasn't so sick I could've gone more) Overall : I would not return to Dominican let alone Dreams Palm Beach due to the money stolen, the food poisoning and the mold in the room that got most of us sick. The customer service we received was mostly abysmal when we needed it. They all look down on us as entitled and will do anything to squeeze more money out of their tourists. Pay the extra money and go somewhere else, I definitely will. (Wait for a generic response from the resort claiming I'm not a victim with a condescending tone addressing none of the issues I outlined). Hope this helps someone with their decision out there.

Pretty good resort

Overall, the resort was great. This was the first time we took our kids (5 & 7) to an all inclusive, so I learned a few things. 1. I might upgrade to a bigger room next time. The rooms were the most disappointing thing. Just two beds- literally. Nowhere to put your clothes, nowhere to hang anything wet (the line in the bathtub was moldy). Everything had to stay in the suitcases and on top of tables...the bathroom wasn't really separate, so that was interesting. It was obviously older, but th [... read more]at doesn't bother me. The lack of space...different story. Sometimes our room wasn't cleaned until 4 pm. 2. Nightly entertainment was late. Shows started at 9:30. My kids can't stay up that late, so unfortunately we (they) didn't see anything. 3. Pools and beach were perfect, and really, that's the most important part. Excellent for the kids. 4. Food was fine, nothing close to Secrets, where we stayed last time in Punta Cana. A la cartes were pretty good, buffet was fine. Coco's cafe was fantastic, with pastries and sandwiches, cappuccinos and lattes until late. I miss the cafe already. Beach restaurant was great. 5. Kids club was underwhelming for us, but luckily the kids were busy and entertained all day swimming anyway- we didn't need it. 6. The grounds were very well kept and clean. Staff were not overly friendly, but they also didn't hassle you, which was nice. There's always people tying to sell you stuff, but thats at every resort. I would go back to this resort, but I would inquire about a different room. We had a lovely vacation with a few minor issues, but overall, it was great.

Dreams palm beach

Mediocre overall. 4 stars at most. Limited activities. One staff member was very pushy about upgrading our room to the prederred one. The resort is very small and the food selection and quality was very limited.

Great resort at dreams palm beach

The hotels were great but the beach was gross because of the seaweed but we survive anyway and had a greAtweek anywAy The food was amazing we ate a la carte every night .we like the Asian restaurant the best but the others were ok too

Nice resort !

Overall the resort was good. The beach was well taken care of compared to other resorts. The only complaints I would have would be : getting bigger bills changed for smaller bills for tipping was difficult they would try to say that they didn't have change this was almost a daily battle.when upgrading to a VIP room was great only complaint there was that they say you get $200 resort credit when we went to use them it was not at all what we were told, they ended up being a gimmick to spend more m [... read more]oney. Overall the resort was well kept rooms were clean and mini bar was always stocked up.I would recommend this resort to others!

Love this resort will go back

The grounds were beautiful and well maintained. All of the ala carte restaurants were very good. The French Restaurant and Steak house were both so good we went again. Staff is very friendly and outgoing, small resort so you can walk everywhere. will definitely go back again

AWESOME!!!

My wife and I spent our honeymoon this April/17 at the Dreams Palm Beach Resort in PuntaCana Dominican Republic. This place was awesome. The service was exceptional and the cleanliness of the entire resort was unbelievable, right from your room to the beach. The food and beverages were top notch.The view and surroundings were incredible. The people were awesome. The service we received from our travel agent, Carole Williams was fantastic. She took care of everything for us. I highly recommend th [... read more]is resort to anyone that is looking for an all-inclusive vacation. We plan to return.

Excellent trip!!!

Amazing time at this resort! I loved how clean the restaurants, the lobby and the washrooms were. Clean washrooms are very important and I am very satisfied! I would go back to this resort again and have already started planning my next trip. Everything was awesome down to the amazing friendly staffs and service and of course the tasty food! Thank you dreams for making my anniversary voyage memorable!