Amazing Resort

Resor is amazing. Food is awesome. Service is fine, just like everywhere else, if you missed something, you need hustle to get it. Beach is amazing. Second time here, it was perfect as always. I do recommend this resort to all my friends and family.

Kilometre long white sand beach

My husband and I booked a loft suite at the Grand Palladium Palace and got a free upgrade to the Royal Suites Turquesa, the Adult only side! With the upgrade, it included 24 hour room service, free WiFi, butler to book a la cartes and fix issues, exclusive restaurants, plus free reign all over the Grand Palladium Complex in Punta Cana!! As we could use the whole resort, we tried out the buffets at the other complexes.Food is excellent everywhere! Fantastic beach, one kilometer long! Lots of beac [... read more]h bars along this stretch so take your insulated mug and enjoy! Personally, I didn't enjoy the dark rum in my drinks, so I requested white rum in my drinks and they tasted much better. Awesome Miami Vice drinks from the bartender at the Brazilian/Japanese A la carte bar! Shopping was a bit expensive at the on-site stores. There is one shopping strip at the Palace and one at the Bavaro, plus one in the lobby at the Bavaro. Cash machine is in the lobby of the Bavaro, I was able to use my Canadian Debit card, We never went to any of the theater shows, but did the beach party. We really enjoyed the patio lounge at the Palace in the evenings. The massages were expensive, but we explained we were Canadian and they dropped the couples massage price down to 90 US each. There is a secret Adult pool between the Palace and Royal side that is awesome. It has a heated pool and is open very late. My husband and I both loved it here and can't wait to go back!!

Grand Palladium Palace in DR

Loved the facility and the service. Front desk staff were great and very helpful. Servers in the lobbies were amazing as they were always there right away as we sat down. They were always very pleasant. Restaurant choices were super. The evening lobby entertainment was available in five different locations every evening and was very good. You could tell by the number of people listening and dancing. Plus, the beach was beautiful and seemingly endless. The pools are well maintained and very relax [... read more]ing. Finally, the grounds are very all maintained and look beautiful. This is our second Grand Palladium experience (first was Mexico) and we will be back.

Mega Resort - Nice Place, Good Food

Large but Nice Resort, Great Beach” 4 of 5 stars Reviewed 1 week ago Palladium Palace: This hotel sit in a mega Palladium resort that is composed of 4 distinct resorts: The Bavaro, Punta Cana, Palace and Royal. The first 3 are interchangeable and the Royal is the “adults only” that can go anywhere but is restricted to the others. The restaurants and pools are located around the resorts and there is transportation (Train, long golf carts, etc…) to move people around. Hotel: Quick check- [... read more]in and accommodating front desk. Hotel went out of their way to please us and we got a fantastic loft room with a view on the beach. We were in block 91 and the room was a little dated but they are in the process of renovating. It did seem that the renovated room were reserved for attracting “Club” members. Overall the room we had was acceptable. The housekeeper Luz did a fantastic job of keeping the room clean. Beach: The beach was well maintained and has some of the nicest sand in Punta Cana. There are plenty of lounge chairs around but the shaded areas and palapas are limited probably due to the fact that the beach is narrower for the hotel. There are some towel reservations games for the choicest spots but not nearly as early as some other places we have been. No good snorkeling on site but can be had nearby at a cost. Pool: The Palace has a large pool, clean & well maintained. The pool bar is easily accessible from both the water and the deck. They have activities for all who wish to participate and it make for an entertaining area. They even brought in a large inflatable structure to be used as an obstacle course. Plenty of palapas and tree for shade as well as areas for sunning. Entertainment Team: Active on both the beach and in the pool area. Not overly pushy and quite fun. Bars: Plenty of bars all over the resort and the choice of mixes is good. Restaurants: The buffets offer a lot of choice and the service is very good. Try the various ones at the other 2 hotels. There are multiple “a la carte” restaurants and our favourites are Mare Nostrum, Sumptuori (Japanese), Tapeo in that order but the others were good also. Outside Activities: Plenty of activities to be had but a bit of advice…shop around and bargain for the best price. Always pay by credit card to have an official receipt even if they offer a discount when you pay cash because chance are, you can get cheaper elsewhere. Overall we had a very enjoyable time at this resort and would recommend it to others. they have free wi-fi everywhere which is great! We rate this hotel a 4 out of 5. Room Tip: Block 91 is great

GOOD RESORT BUT..

Grounds and pool areas are great. Food was average. Rooms were OK but the newer renovated rooms have poorly designed bathtubs that leak into the bedroom. No adjoining rooms anywhere, which we had requested. Their idea of an adjoining room is two rooms next to each other but none connect directly. Three of four of us were sick at the end of the trip even though we never touched the local water.

Great Resort!!

This was my second year in a row at this resort and I really enjoyed it once again...I especially like the fact that you stay at one and play at three...Each lobby has different entertainment every night with a variety of music..The grounds are impeccable, the pools and beach are beautiful with never any lack of beach chairs. A good selection of restaurants with the Japanese being by far the best...My only complaint here would be that you cannot reserve in advance...The buffets had a good select [... read more]ion however I don't believe they have enough staff to cover the amount of tables. Not arriving as soon as the buffet opened, we rarely walked in and found a clean table that was cleanly set with cutlery and napkins...Disco and sports bar are very enjoyable and the service was excellent...I would recommend this resort and not hesitate to go back..

Nice resort

I enjoy resort but was vert disappointed with my room. Paid extra for junior suite and was just a evert day room that I've had at other resorts. Our travelling friends who had a regular room had a nicer room than we did

Very nice resort

Lovely grounds, nice remodelled rooms, good selection of food in buffet, and plenty of restaurants to choose from. The only problem was getting in & out of the bathtub (or shower) which was poorly designed, and caused flooding on the floor, which in turn becomes a safety issue....could be dangerous! Other than that everything was great.

Beautiful resort

The food was 5 star rooms are roomy &great, beach was excelllent. The staff was beyond excellent, friendly and cheerful. The grounds were well kept and beautiful. The restaurants are plentiful and excellent.

Great resort

grounds are beautiful.....rooms kept very clean but definitely not geared for people with minor disabilities(ie: bathrooms).....pools had green algae growing in grout lines of tiles.......beach is absolutely a 5+..........doctor Juan at the clinic is a great doctor and shows much concern and passion for the tourists at the resort(would rate him 5+++)......loved not having to make reservations for a la carte restaurants (paging system for table is superb)......staff was very nice and friendly alt [... read more]hough often there was a communication barrier with language......food was excellent...........vendors with tables on the resort are a little aggressive and will not allow patrons to look over the wares leisurely..........bar tenders need to learn how to mix drinks (most of drinks were too strong or not at all what was ordered).......thanks for the free peanuts and olives at the lobby bar

Great Resort

The rooms were clean and inviting, great view. Maid service was good clean towels every day. Bar fridge stocked everyday. Beach was wonderful, walked and swam in ocean everyday. Entertainment good. Great vacation will go again.

Bad experience at the Grand Palladium Palace

I stayed at the Grand Palladium Palace in Punta Cana with 7 friends for a week in November. Overall it was a very frustrating, non-relaxing hotel experience, but I was honestly just happy to be on a beach somewhere. That said, I wouldn't recommend this place. Pros: - Nice pools - Rooms close to the beach/buffet/lobby Cons: - The toilets in 2/4 of the rooms backflowed into the rooms, there was sewage everywhere. We were moved to new rooms after complaining. Then right away they moved new people [... read more] into our old rooms and we heard they had the same issues - Phones didn't work - TVs didn't work - Mini fridges didn't work - Safes and locks on the doors didn't work - Generally bad customer service, we often had to argue a LOT to get even the most basic service, like being switched out of our sewer rooms - The regular buffet didn't have very good food, a lot of it was old - the VIP buffet had good food, I'd suggest paying extra for that - Room service food was very gross and we never got what we actually ordered - Very aggressive salespeople all over the resort and beach, one guy actually grabbed me

Very nice resort.

We loved how everything was so close. We could get to the pool, beach, lobby and restaurants in less than five minutes. We would have liked it better if the beach was a little deeper. Everyone was so close to one another.

Wonderful Retreat

The hotel and grounds were very well maintained. Everything is very close - beach, pool, restaurants. The selection at the buffet was plentiful and you could eat there everyday and always find something. Beach was small but you could walk along the beach to the other areas of the resort. The only small thing I could complain about is that there was no coffee available in the lobby first thing in the morning if you get up early ie 5:30/6:00 am.

Grand Palladium Palace, Punta Cana

The room itself was nice, we had a beach view which was amazing. The staff was friendly at the hotel and restaurants, they try to accommodate your needs. There is a market place located on the beach by the hotel which has nice souvenirs to select from, if you don't mind walking out of the resort, there is a small market place not too far from the hotel as well. There was a lot of seaweed on the beach, I think it's typical for July, the water is cloudy which makes it harder to see fishes.

Great pools

Service: few people spoke English and not very welcoming. Food buffets were better than expected. Steak, Japanese, and Mexican were good bit lower expectations if you go to high end restaurants. Pools:amazing, had midnight pool, cold pools, deep pools, everything except water slide

Nice Stay but very large resort

The grounds and rooms are beautifully kept. We payed for a loft room in the Grand Palladium Palace but received an upgrade to the Royal Suites. We were happy to receive this upgrade because the only restaurants we ended up liking were the ones we could not have gone to without the upgrade. In general the resort is very nice but tooo large for us. We will look for a smaller resort next time. This would be great for a large group

Great resort, property, food, staff and weather,

Buffets were amazing as were the a la carte restaurants. I am disabled and the staff was respectful and very accommodating. The rooms, as well as the grounds were kept very clean. Nightly entertainment in the various hotel lobbies was very good. The wifi throughout the property was good most of the time. Flight and transfer logistics all went smoothly. We were very pleased with this vacation.

Nice vacation

We just came back from staying at Grand Palladium Palace. First I will start with the front lobby, it is very nice they have live entertainment nightly which is nice, great if you want to sit and relax and enjoy the music. Next we were in a loft, there was 4 of us 2 adults and 2 children 10&12. The room was nice, clean, there was some wear and tear on furniture. What I didn't really like were the stairs and railing going to the beds on the upper level. I have a son who sleep walks and it is a bi [... read more]t scary I think for children in case they should get up in the middle of the night. Next the food, the buffet is good, a good selection, I find the food to be very tasty. What I did not like was the service, the wait staff was slow to clean up a table to sit and also were not quick with clean up of plates on table. The buffet close to the pool was great, great service great food. The a la carte you don't have to make reservations but if you want a spot you must go at 5:30 to reserve for that day. Entertainment was ok not that many activities going on a bit in the morning at beach and then again at 3:30 by pool they did not post this anywhere. I like a bit more variety. Also the entertainment crew which were great Julio, Julianna and Lilianna were a lot of fun. The only thing I didn't care for is constant need for the hotel to keep asking for reviews. They would take you to the lobby and wait next to you while you fill it out. Lastly the night shows although I found them amazing dancers beautiful costumes, it was too much dancing every night. There were no other kind of shows , I like when they get the guests involved as well or change it up. I did forget 1 thing I do enjoy my coffee/cappuccino but only the lobby has this, they do not open till 9am. You do have coffee makers in room although I wish that there were places you could go and get coffee yourself . All in all I would say that it is a nice resort but they would need to change a few things. I would not return to this hotel again. We have been to Punta Cana several times and preferred the hotel we were at prior.

Beautiful resort....but!

We had a 14 day stay at the Palace in march 2015. Beautiful beach and grounds. Food is good with lots of a la carte restaurants. This resort is very busy! We we're given a room in the 92 block. It was under construction! So...2 weeks of hammering, cutting, drilling in our building, from 7 am to 7 pm. Sometimes no water, no electricity. Our card reader for the door stopped working upon arrival, took a while to get fixed. Same with electricty slot inside room...card did not work...so no electricit [... read more]y! We spent a lot of time at front desk begging for another room. Overbooked!! Would I go back? Maybe not. When they say first impression is a lasting impression...the bad made our stay very unpleasant from day 1.