NOT A 4.5 STAR!

We came back from Muthu Playa Varadero on the 6th of January 2020. We decided to go to Cuba for New Years as we have never gone at that time before. Reading all the reviews we thought this would be a good choice. There are a lot of repeat customers, some that have been there as many as 12 times, but we couldn't figure out why! My husband has an electric wheelchair, so the reason we chose this resort is because it is small and wheelchair accessible, also has elevators. On arrival they took [... read more] us to the "wheelchair accessible" room on the ground floor, it was the worst room we have ever been shown in over 20 years of travelling down south, 9 times to Cuba. The room was visibly covered in mold and was musty. There was no shower surround it was removed and not replaced, so if you were to take a shower the whole bathroom would be covered in water and run under the door into the room. It was as if they had started to renovate but didn't get back to it. We did not take that room, the ladies at the front desk especially Mayday were very accommodating, we were given a key to a room on the fifth floor to go and see if it was what we wanted. This was a much better room with Ocean View that we agreed to take. The room was good except the mattresses which are just not comfortable. The maid service was very good and our maid was also very accommodating. At this resort the only thing they stock the mini fridge with is water, no pop or beer. The food quickly became tiresome, but the beach grill isn't too bad. You will not go hungry. The pool and resort itself is quite nice and accessible, but there is a lot of repair needed at this resort to bring it up to a 4 star let alone a 4.5 star. The beach was just beautiful, unfortunately it is not accessible for a wheelchair, they need to build board walk paths so that everyone can get to the beach. On the 3rd day of our stay, all of a sudden you could not get into the buffet for dinner without lining up for at least 20 minutes. Once you got in you had to wait for someone to clean a table for you, and fight the crowds. My husband could not get around with his wheelchair as it was too crowded. I had mentioned this to some people we had met there, and they said this was happening because the resort is full. I don't accept that as an excuse, if you have more people you get more staff. They could not handle a full resort. The first room we were given was in building 2 2018, beware of this room. The room we stayed in was in building 1, room 1419. The elevators work good. All in all this is a 2.5 or 3 star resort. We did not get it that cheap, so I feel we did not get what we expected, I know it is Cuba, but we are not unfamiliar with Cuba. I do want to mention that a couple of years ago we went to the Ocean Varadero El Patriarca not far from the Muthu Playa Varadero which is a true 4,5 star. We had the best food ever in all of the Caribbean. If we ever go back to Varadero Cuba we will go to El Patriarca.

Great, Good and the Not So Good

Great - Staff! They were all fabulous. Everyone that we met (besides the front desk) was so funny and made us feel welcome. The beach was excellent Good - Location was good. Away from downtown and the resort felt secure The not so good - The food. Sorry guys but it was horrible. Everything including the alcohol tasted like it was watered down. *If you are going to Cuba don't expect good food from this area. We talked to others from the "better" hotels and they said the same thing, food was b [... read more]ad* I will only recommend this hotel based on staff

Room, 2302/ 1207

The resort and food was amazing especially the New Years Eve party the Managment and staff had worked so hard for accomadating everyone. The sand was wonderful and clean. So much too enjoy!! The only thing was we had to change rooms 2x, and when you get into the resort at 3:30 a.m. you want too have a good rest! Not here. The mattress was more then WORREN OUT. Springs were coming threw. Moved too another room the next day @ 1:00 p.m. and it was not ANY BETTER.. THE NEW MANGER OF THIS RESORT REA [... read more]LLY NEEDS TOO LISTEN TO THE COMPLAINTS of the guests and not have a DEAF EAR. This is not a 3* nor a 4* with its room service. very out dated. Plus the REPS, selling the resort packages really need too know the resort themselves as well!! I put my complaint about my personal hygiene that was stolen by the house cleaner and the MANAGER nor HOUSE KEEPING MANAGER DID anything for me!! Yet I gave away 5 bags of baby cloths from size 3 months to 24 months and 11 pair of good shoes for little children. We had a 7 day all inclusive and within those 7 days no one said anything to me. Pretty sad! Keep your personal belongings LOCKED UP at this resort. Plus 7 pair of new safety glasses were given too the grounds men. Too many complaints you heard about the beds and people moving out of building 1. Hope this helps the rep selling our package as well. You have too see it yo BELIEVE IT!! REGARDS DEB

Friendly and clean

Love it there, clean, safe, and food is good. Love the ocean it's the most beautiful water. Always something going on thur out the day . A live show every night . Lots to do Lunch bar by the ocean is a great lunch spot!

Wonderful Time!

Our first time to this hotel and I would definitely recommend it. I went with my adult daughter and made some wonderful memories. The staff from this resort make you feel so welcoming and were very helpful. Lots of people from different age groups. The beach was absolutely gorgeous! The pool and room were good as well. The food was good but the beach grill was number one especially the chefs and Pedro who took care of us every day...I would recommend it 100%.

Another great vacation!

Our third stay and it’s still a good place to go. It’s worth the money you pay for. The beach, of course, is the absolute best! Beach chairs are usually always available. Noticed the new beach chairs by the pool...from what we’ve heard, some new ones will be available for the beach. Front desk service was always friendly and courteous. The bar staff (Dennis, Emiel, Lozzaro and Roberto) are forever on their toes serving up whatever it is you want and the bestest ! The buffet restaura [... read more]nt staff are as well friendly and ready to seat you and at your service. Can’t forget the cooks, although I didn’t get their names, my pasta buddy was always serving up a friendly smile! Also the “egg cooker”...you got what you wanted and always that smile as soon as I was spotted in the lineup! You don’t have to tip anybody but that dollar you give now and then goes a long way... I also brought bags of goodies (Christmas ornaments, toothbrushes and paste, dental pics, lotions, soap, clothing no longer wearing, pens, recyclable bags, mini candy canes, even maple leaf cookies) to give away...most of these went to the resort’s cleaning staff and grounds maintenance and beach boys...they are the ones that work hard and don’t get the recognition that the other do....and they are sooo happy when they receive something gotta love the entertainment staff as well (I can only remember Dano’s name though. The food is what it is. Everybody says the same thing.....bland, not spicy, blah blah...we are I their country and that’s what they got...you eat it and it’s all good...for a change? Don’t eat everything that’s available at a given meal....one day say you’ll eat chicken, the next take the pork or fish or pasta....just because it’s all available at any meal, doesn’t mean you have to eat all of what’s there. Also, you can bring your own spices if you want. This year, the resort did have hot sauce and even fresh garlic on most days.

Amazing resort with excellent service

They are updating this now. But all in all it’s very good. Great people. And amazing entertainment! Every evening was a new experience. Beautiful beach Very good service. Would be nice for destination weddings

Awful & old

So disappointed Old, everything is in terrible state door following apart wall, floors, elevator all the hotel are degradant. We felt like we arrived to a hotel after the revolution. I ask immediately to fix my door valcony foor ligths table literaly all folling apart. Food terrible,no flavor all the time over cook short on salt pepper at the tables, the turkey beef dry and tough.they serve over and over the same product until is imposible to eat. Food from the rest. "Ranchon" nothing good old  [... read more]dry testles. Some food even sour and spoild. Bartender are very rude. If you don't tip constantly they will not serve you properly. Or denied service like Orlando mean unrespectul lier and insulted us. Front desk terrible service no welling to give you information only they handle to you a flyer and if you there to ask for details they turn so mad. Always seating or talking between them and don't try to interrupt them. Definitely not worth it the price.

Decent stay

rained or cloudy four days out of seven so that put a bit of a damper on things.very surprised with the food ,had no issues at all was actutlly quite good thoroughly enjoyed the beef oxtail and stews.staff attitude much better then other hotels.always had hot water.room not cleaned one day reported to reception room was cleaned within an hour.went with very low expectations left pleasantly surpprised would recommend

Great Resort

The resort was close to downtown to enjoy the nightlife. The resort was clean and staff was mostly very kind. The beach was beautiful. Plenty of activities available on the resort. The rooms were plain but very clean. Not too much variety with the buffet meals but the food is good.

Best Experience

The thing I remember the most about Muthu Playa Varadero was the way the staff treated us like family. I felt safe, but beyond that I felt welcomed especially by the dining and bar staff who went above and beyond to make our stay amazing.

Great service!

This was my second time going there, the service was exceptional! The hotel rooms are nice & could use an update but do the trick, the cleaning staff is welcoming & efficient. The air conditioner leaked but the repair man was onsite within minutes to fix it. I would & will be returning soon. I went with my parents & children & everyone is very happy!

Had a great time

We enjoyed the friendliness of the staff. The pool was clean and the bars were open when required. We enjoyed the barbecue. The staff members responsible for housekeeping were friendly and made wonderful designs with the linens. Swans with the towels. Thank you.

Great resort

Our stay here was great, we had a wonderful time. The pool area, beach, food, entertainment and most of all, the friendly and attentive staff, four star+. The bus service to Varadero for 5 CUC's that you can ride all day was a nice bonus to see the area.

Relaxing, comfortable atmosphere, overall ok

This was my second time at Muthu Playa Varadero. Overall it's a nice resort. I saw improvement since my last visit in 2017 in the resort overall structure, such as freshly painted walls and new updates seating. The food was a disappointment since my last visit and the service in the restaurants was overall bad. Last time we visited was much better food quality and server service. We visited two A la cart restaurants and the food was terrible and ended up going to the buffet afterwards and hav [... read more]ing salads as an alternative. It's a nice place overall, easy comfortable atmosphere.

Never again

Worst customer service, majority of workers are miserable with attitude. Food is repatative ,servers only come up to you towards the end of your meal so that you can leave a tip. Rooms need a makeover. Pool is decent enjoyed that they had a shallow end. Beautiful beach. The only good thing about this resort is the beach, the entertainment staff and it's nightly shows. They should change the show times from 10:00 pm to 9:00pm.

Rooms ground floor not safe

first day to this resort sunday noon till monday noon three plumpers to fix toilet. monday 11/30pm in bed heard sound --mans frame-- opening sliding door and removing chain from door ground floor room 1007 . made a loud sound and he took off, called front desk security can around but did nothing to fix door all night did not sleep, watching door for him etc to return. next day demanded new room now to room 1306 same building. manager took info but did nothing etc about it. next day we  [... read more]notice they put some one into room 1007 again o my foot prints in flower bed paint off the patio wall only at this location and they did nothing??? thursday smoke alarm going off in building notice from thursday night to sat: night alarm lights on ceiling units not on. they turn off power to them what if a fire ??? not a good setup no will not sent any one there sunwing rep: also did nothing took report way to go sunwing???

A bit disappointed

Other than a fresh coat of paint, the hotel itself was ok. I wouldn’t rate it as a 4 though. I found the service was bad. Not all but most bar staff would ignore you and considering we were the ones tipping I was surprised at that. We went the end of August and there were very few Canadians at this resort. Most were Cubans and they were pretty rude most days. I don’t expect awesome food in Cuba but usually can find something to keep me satisfied for the week. Here they were out of everything [... read more] it seemed including sauce for the pasta. The store had nothing but rum and cigarettes. I’ve been to Cuba several times and I have to say this resort I will not return to.

Cannot recommend

Line up for the food. They refill very late or not at all. Safe battery died, and I was stuck in the room 3 different times until they managed the battery change!!! Staff is friendly and trying their best at beach restaurant and beach bar but looks like management do not provide enough food and/or utensils. Most of the time they are out of cups and glasses so only people with their travel mugs are being served. Showers look like upgraded but drain and temperature still problem... Many things to  [... read more]write down, but as a summary I want to tell that this is my 5th time in Cuba and I have never been this upset. I stayed 3 starred and older resorts. This hotel definitely not deserv 4stars. Beach is awesome but it is nothing to do with this resort!!! Pool was not clean enough in the afternoon when we checked in.

Great Trip

It was a great trip. I had a fun and relaxing experience at this resort and would recommend it to a friend. The clean environment in conjunction with the friendly staff made this trip the best I've had in awhile.