Good stay

Stay was from April 2nd-9th 2023 Upon arrival my husband and I noticed that the lobby was dark and uninviting and there was no one to greet us. We've stayed at many all inclusive resorts in the last 15 years and were always greeted and given complimentary drinks and we did not have that experience here. But what I really appreciated was when we were displeased with our initial room the concierge at the front desk "Flex" gave a new room with no issue. In terms of the food I appreciated the  [... read more]variety that the a la carte had. The buffet dining area needed more space between tables but the food itself I'd give 4 /5. The beach and the water were both breathtaking! and the accessibility was easy. The entertainment was phenomenal, especially the night shows in the pool! It had both myself and my husband grinning from ear to ear and giddy to see the spectacles. I booked myself a massage and I was disappointed with the session, it was absolutely terrible. The atmosphere didn't feel professional, the masseuse played music from her phone and the environment felt cluttered and closed in. The spa needs to be updated, it did not feel like a spa in any regard, there were no candles and no ambiance of any kind. The masseuse also was in a rush to go home so she didn't give me a satisfying massage. In the middle of our week we were walking in the hotel and stumbled upon a customer service office where the employees that worked there were kind and we really appreciated their attentiveness to how we felt about our trip so far. For the most part the staff was friendly and tended to our needs. In terms of the room service, the fridge was never restocked with pop only water and when we made that aware to the staff they had assured us that they would restock but they never did. I'm not sure if everyone was new but the front desk employees need more training in customer service. When we were checking out and returning our keycards there was not a care in the world of how our stay went or questions about how we felt about our stay.

Fantastic resort hotel

Very nice staff . Always want to do their best. Clean spacious rooms. Beautiful beach. Fantastic music played every day at the lobby in the evenings by talented musicians .Food nothing to complain about.

Beyond expectations- a fantastic experience!

Everything was fantastic! Food was plentiful, good, and tons of variety, great a la carte options, top notch drinks, staff are warm and friendly, so much entertainment we couldn't do it all, but also easy to enjoy relaxation and avoid it all of you want (ie: they're not pumping a party atmosphere constantly). A incredible stretch of beach with a natural background of tropical forest, never had an issue getting loungers, free and readily available water sports, view of sunrise and sunset. Resort  [... read more]is a very nice size, easy to get around, we really had no complaints or issues.

Not the best resort

Food was not to good hard to eat the meat if you don’t get to the buffet right away all the meat is gone. Pretty much every employee was friendly and really got along with. The beach is absolutely gorgeous more then enough room pool has comfy beds

Fantastic family-oriented resort

Re our stay at Sol Palmeras, Apr1 to 8, 2023: My husband, my adult son and I spent a wonderful week at this resort, in one of the convenient bungalows. We have very little to complain about this trip! Staff were friendly and helpful. Most exceptional was the fact that none of the staff harassed us for any money or gifts, which was the case in other resorts. We gave candies to those who served us at the bars and buffet tables. Most were overjoyed to receive this small token of gratitude. We br [... read more]ought with us a few more substantial gifts such as baseball caps (some with logos) or beer can holders and special spice containers, for example, which we gave when extra credit was due. For our maid, we brought a pair of shoes which, miraculously, fit her to a tee! Also, we gave her some hair bands and various lotions, lip balm and lavender spritzer & more. She was so grateful! The bungalow was extremely clean. Linens & towels were changed daily. Huge bottles of clean, pure water were distributed daily, often two at a time. Food at the buffets was plentiful: lots of variety in vegetables (eg pumpkin squash, brussel sprouts), rice and bean dishes, plenty of cheeses (eg blue cheese) and deli meats, lots of freshly baked pizzas at lunch & supper, great assortments of desserts (plus plenty of chocolate & strawberry ice cream & more), various juices and breads. Also, plenty of fresh fruit such as guava, papaya & watermelon presented at nearly every meal, also fresh greens and tomatoes, for supper and lunch. Once, there was smoked salmon served, but that went quick! We only went to one A la Carte restaurant (Chinese, which was ok BTW), as we really enjoyed the buffet food... The coffee was delectable, although only served at breakfast. However, we could get iced coffee at the lounge bar any time of the day... The pool was lovely, but a bit too warm by late afternoon. Lots of water activities (eg aquacises or water sports). My husband was allowed to have his daily swim prior to 9AM which was a real bonus for him and the water was much cooler at 7:30 AM, making his swim so.much more enjoyable. We also enjoyed the fabulous beach and jumped in the huge waves a few times - lots of fun! In addition, we met lovely people from around the world. We did not go on any excursion, didn't feel we needed to as we really needed a restful vacation. Night entertainment was varied, although not 'on a grand scale'. We attended one of the nightly beach parties where several people did some line-dancing - that was fun! There also was a wonderful outdoor buffet on one of the days we were there, lots of chicken and various meats plus calamari, fresh greens etc, all the while being entertained by dancers and Caribbean music. In short, we had a great time!

Excellent vacation

Wow! That was great. The hotel shows a little bit it's age on some of the bedroom's furniture (at least the "standard" we had) but nothing major, but the maintenance crew is on it. You can see staff fixing and renovating. The foyer it's huge and beautiful. The resort it's very well maintained and clean. Public washrooms are always clean and restocked. Room are cleaned every day, our cleaning staff did a very good job. Food was good, the buffet had lots of choices and trays were always refilled.  [... read more]The à la carte restaurants we tried were nothing exceptional but good (considering all we heard about Cuba). The resort has a beautiful landscape (lots of palm trees). The beach and water, number one. Last but not least, the people, amazing.

Great vacation!

We stayed at Sol Palmeras for a week at the end of March 2023. We travelled as a couple and brought our MIL as well. The resort itself is beautiful and quite large. We stayed in the main building and did not upgrade our rooms. They were nothing special but were clean. The pool was awesome and the beach was fabulous. The resort offers a variety of activities which we very much enjoyed, especially the basketball & volleyball. We were pleasantly surprised by the food selection and quality. Everythi [... read more]ng was fresh and no one got sick, there was something for everyone. Overall, we thoroughly enjoyed ourselves and would return.

Good resort

Although the beach was short, it had plenty of parasols for shade and the sand was nice. It also had activities like paddleboat, kayak, catamaran, volleyball, exercises/stretching... The food was ok for Cuba (papaya, agave, canned pears, canned peaches, watermelon, pineapple, bananas), eggs/omelet for breakfast, pasta bar, pizza, fish station, pork... The "A La Carte" Italian restaurant was the best. All 5 were easy to book as long as you reserved before 9:00. The staff was nice and r [... read more]espectful. They were accommodating for the last day. We were given a room to go change and shower before going to eat and leave for the airport.

Fantastic resort

My husband and I were there at the end of February for our second time together and my 4th time. Love this resort. Everything is fantastic food,drinks,beach and staff. Have made special friends over the years and special thanks Odarmis for all her special touches, Caridad from the lobby bar and yaqueline at the Italian restaurant. We’ve been to various resorts in Varadero and this is by far the best! Will be going back in May.

The best staff!!!

A long, beautiful beach and stunning blue water. Older hotel but very clean and appealing to the eye. The food is good for Cuba. Lots of delicious drinks, especially the coffee in the mail lobby. Outstanding, kind staff. My second visit and I'll return again.

Sol Palmaris Resort in Cuba

The resort is very clean and the staff very friendly. The food was excellent at all restaurant's as well at the buffets. Water activities were very good. I did have trouble locating the instructor that teach you to wear and use the deep sea diving equipment in the swimming pool. I never did locate this person. The swimming pools were excellent. We were book in a bungalow which is very far from the main lobby and all the restaurants. I did request something close during my booking but did not [... read more] get it so I moved my family the next day to a much closer room. My wife fell after our evening dinner and needed some medical attention. The medical room was locked and no one had access to it. They did have a first aid kit at the customer service office but all they had was a bottle of peroxide. I am a certified first aider and I could have used better cream, gauzes and bandages to help my wife. There was plenty of entertainment at the resort with signing, dancing and instrumental music. The beaches were clean with plenty of chairs and shade trees to sit under to listen to the ocean.

Great and relaxing

Great hotel and recommendation from Wendy at TriipCentral. Quick and short trip from airport, transfers were all great. Hotel was everything we needed this holiday trip. Super friendly staff, clean rooms and picture perfect days spent on the beach. I’d highly recommend this great family friendly resort to others.

Relaxing Vacation

I loved our room 3033 it was a suite double door balcony overlooking the pool area. Very spacious and well kept. The food and staff were very friendly and accommodating. My daughter and I enjoyed our trip, the beach had lots of chairs and activities if you wanted to take part. I would recommend this resort to friends and family.

Awesome!

This was our fifth time in Cuba and fourth at Sol Palmeras. We absolutely love everything about this resort, which is why we keep coming back. An incredible, long beach that is exclusive to Sol Palmeras makes it an absolute jewel as there is always plenty of space, long chairs, and shade for everyone. As usual, the service was absolute top notch, as every staff member we met could not have been more friendly and helpful. Most people complain about the food in Cuba but we've never been disapp [... read more]ointed here with tons of options in the buffet, and the Italian, Chinese, Latino, and International restaurants, along with the snack bar, gave us huge, delicious variety for every single meal. The entertainment is always fantastic and the Fun Pub disco bar is the perfect place to let loose at the end of each amazing day. The pandemic has had an impact as there are a couple of things from previous visits that are no longer available, like the beach restaurant/bar, and the dry season produced a mint shortage so we were only able to have mojitos on one night, but the resort still has so much to offer that it's really difficult to ask for anymore. Just a fantastic time for us once again at Sol Palmeras.

Great time with family

We had a great stay at Sol Palmeras. Positives: outstanding beach, great for swimming and relaxation. We were nicely surprised that there were enough sun beds and umbrellas for the guests (we didn’t have to fight for the space at all). We really enjoyed the food especially a la carte restaurants. I thought the food was really good (you will definitely no be able to lose weight here! Lol ). We did long walks along the beach each morning which was a plus. Customer service was good (you got t [... read more]hat “odd” person once in a while) but generally staff was nice and helpful! The bungalows were lovely. My sister stayed in 215 and it was very spacious! We stayed at the main building and the room was average but bright and clean! Negatives: in our room (#3079) every time we flushed toilet 🚽 this horrible noise kicked in from inside the wall that you could hear all the way in the hallway- it got fixed two days into our trip. Our shower head also did not work (the water was just dripping down on the side of the shower wire) we were able to wash only under the faucet. Twice I went to my sisters bungalow to take a shower. Zone 3,4 and 5 were lacking landscaping and you could tell no one has cut the grass in ages. Only bungalows closer to the main pool had nice bushes around them and grass was trimmed. Generally very nice resort but definitely in need of some TLC especially in places less common. I like to go for walks and noticed all areas were there was less traffic were sort of neglected. The cabanas by the pools are stained with old food and drinks. Is anyone washing these ever???

Amazing Resort, awesome staff

Fantastic Holiday, no complaints about food, staff or accommodation. Cuba is experiencing food shortages like everywhere else, but they still maintained an excellent selection and the food was great for Cuba. One very important note, the Cuban pesos are completely devalued and are no good to Cuban's. They offer good deals to exchange your money for their pesos, but you can't actually spend them anywhere. Bring cash and don't exchange it! We ran out of cash and I was going to withdraw some from a [... read more]n ATM to get a ride in an old chevy, glad I enquired before I did, because they just won't accept their currency and need ours to purchase even their own groceries!

Amazing vacation!

My best friend and I had a great time at the resort. We had an awesome room on ground floor so we could just walk out to the pool and beach right from our room! Pool was right there beach was only a two minute walk! Beach was beautiful lots of chairs never had to worry about that. Food was ok. But that’s what it is like at resorts so we expected that. Staff was super friendly, and our maid was the best! We will be coming back next year with the kids!

Good resort, pathetic food!

Amazing beaches and the property is well maintained. They have switched off the A/C in the lobby on purpose as that's where most people hang out for wifi and the 24-hoir bar. It becomes super hot & unbearable after a point. Also, give the economic situation of the country, the food is extremely repetitive and especially for vegetarians or vegans, it is Extremely difficult. They would accomodate the guests and state that there are only 2 vegetarians of the 1000 guests in the resort, which I don't [... read more] feel is a good enough excuse to not support your guests. Otherwise staff has been amazing.

Great resort!

Really nice resort with incredibly nice staff and great service. The beach was outstanding! The rooms were really nice and clean. The animation team was great by providing activities and shows at night.

Another wonderful vacation at Sol Palmeras

I stayed at Sol Palmeras with family in December 2020 and returned again recently (May 27 - June 10). I was not disappointed - had a wonderful time! Highlights: - The resort is very clean and staff continue to be extremely attentive to ensure that guests are comfortable and well cared for. - I stayed in a bungalow steps from the beach. Although the decor is not modern, it was super comfortable, spacious, and spotless. Everything worked perfectly, I never ran out of hot water, and my maid [... read more] left a fresh bottle of drinking water each day. I loved my little casita. - That beach. Varadero Beach is just stunning. Every time I waded into the calm turquoise ocean, my zen level went up at least 100%. - The food at the resort was plentiful with enough variety that I never got bored during my two weeks at the hotel. Omelettes, fresh fruit and yogurt for breakfast. Lunch at the beach bar or the snack bar in the bungalow section. Dinner at the a la carte or buffet. Lots of fresh grilled fish. I went home feeling healthier and happier. Knowing how much food prices have gone up for the Cuban people, and the hardship that they are experiencing (now more than ever), I felt incredibly grateful and appreciative for everything that was available to us. - Entertainment: The animation team at Sol Palmeras is outstanding in terms of their non-stop energy and creativity in keeping guests entertained and feeling welcomed and included. Special thanks to Carlos and Marcelo, and DJ Roberto. The nighttime shows were as impressive as any I've seen in Cuba, with talented dancers, singers, and acrobats working their butts off to keep us happy. Would have loved to see even more traditional Cuban music and dance in the performances to highlight the beautiful arts and culture in Cuba. In short, I feel hugely appreciative to all of the people who went out of their way to make my trips memorable, both in December 2020 and now. I will always hold these memories in my heart. Gracias a todos para el regalo de unas vacaciones maravillosas. Ojala que un dia muy pronto puedo regresar a Sol Palmeras!