Great resort!

Very clean in all big and small places. great stuff- helpful and friendly, very good food with plenty of choices. Beach and ocean are second to none. Convenient short travel time from airport to the resort. Even though the resort is old, rooms are pleasant to stay and enjoy your vacation in. AC ie working the way it should to allow nice breaks from the heat, when you need it, as well a pleasant sleep time

My happy place!

This was our 2nd visit to this resort and it won’t be our last. When we go back to Cuba, this is the only place we will stay. The beach is perfection, the rooms are clean and comfortable, the food is actually good, excellent for Cuba, and the people are the most welcoming, helpful and friendly. There were no shortages while we were there. The entertainment was incredible in the lobby, such talented performers and the nightly shows were great. Can’t wait to go back!

Amazing

This is our second time being there. It is an amazing resort not too crazy, relaxing, no fighting for chairs. The restaurants are amazing. All their employees are great , Highly recommended going back next year.

Great Resort

We returned to the Melia Cayo Coco for second time and enjoyed it thoroughly. A small resort, only 250 rooms, adults only, and mostly Canadians. The staff were amazing and the food plentiful. A little windy this trip, so more time spent at the pool than the beach. They are undergoing renovations and can’t wait to see the end result. Hopefully, next April.

Excellent Resort and Amazing Staff

Rooms are dated but renovations are to start in July. Grounds are well maintained. The beach is fantastic. There is no shortage of food. All employees are really welcoming. It feels like home away from home.

A very special resort

We felt very safe at this resort with no shortage of staff willing to help you . Just by the amount of return guests will tell you they are doing something right .We will defiantly be looking to book this Resort again

Truly amazing!

This resort is truly number1 in our hearts and never disappoints. This was our 9th visit to this resort and we were thrilled as always. No shortage of food or drink. Property maintenance it meticulous. Clean, fresh and beautiful. The staff are exceptional and bend over backwards to ensure you are happy. That is everyone from waiters to managers to the gardeners. The beach at the Melia cannot be beat. One of the best beaches I the world in our opinion. Chevi and Jose in the El Mirador bar are t [... read more]he absolute best bartenders in Cuba. Never met 2 more fantastic guys. Thank you! We will be back again.

Excellent return choice

Melia Cayo Coco was an excellent choice, we were a bit worried about supplies in Cuba in the difficult economic times but the resort runs as unaffected. Beach is beautiful and clean, Food is excellent, rooms are clean and getting continuous updates, grounds are kept very well and people are awesome.

Amazing Resort

We were here from April 13-20, 2024. First time to Cuba. We arrived on an early flight from Moncton, and we weren't expected our room until check-in 4pm. We were very excited to get in our room a bit earlier than that. Also, so very happy to get our requested location (beautiful oceanview room 8521). Thanks, Gippsy! From the moment we arrived; to the time we left was amazing. All the staff, too many to list treated us like family. So many places to eat such as buffet, snack bar, and bea [... read more]ch area. We didn't try any A La Cartes...next year we will (promise). We really enjoyed the pizza and fries at the snack bar. I think we had it like 3 or 4 times. hahaha. The resort checked all our boxes in terms of what you expect of a five * resort in Cuba. We will definitely be returning in April 2025. Maybe even for 2 weeks as we found we were just getting settled in by day 4. We did walk a short distance to the three-level market 1.7 kms I believe. It was a lovely walk. Picked up a few things. Every morning, we loved to talk to the gardeners and pool staff. Everyone works so hard to keep this resort in tiptop shape. We met so many new friends in these short 7 days. Some from UK, and some even closer to home like Dalhousie and Miramichi. Hopefully see them next year. My husband loved to play pool volleyball. I played once and got so burnt but so worth the experience. lol Thanks for a wonderful vacation. See you next year!!!!

Amazing Vacation!!! Thank you Melia Cayo Coco!

My husband and I have not been to Cuba since COVID struck so decided to go for two weeks and we were not disappointed! We thoroughly enjoyed this Resort. Considering the food shortages, etc. in Cuba we were fed really well and were grateful for that. The Staff go above and beyond to make sure we are very well looked after. They are a real asset to the Melia Family. The Resort was spotless as were our rooms. The rooms are a little tired, but clean. In our 14 days we only had two issue [... read more]s which was both with our room key/lock. A maintenance staff member arrived quite quickly on both issues and fixed us up! We spent every day on the beach which was absolutely breathtaking. Only had one morning of rain which didn't dampen our spirits one bit! The beach is clean with lots of garbage/ashtrays available. The smoking/non-smoking areas are a bonus. The entertainment... Wow! There was always something going on in the main lobby in the early evening and then at the Theatre. In the mornings you could hear the soft music of the Sax being played from the pool area. I found it very relaxing down on the beach. The "Rock" night band was our favorite. They had everyone up dancing and singing along. So much fun :-) I especially loved the size of the Resort. Easy to get around and easy to meet other guests. The Resort is very well lit at night and the gardeners truly do a beautiful job of keeping the grounds well kept and clean. We only had a few disappointments. One was the depth of the pool. Very shallow. However, I understand that this is one of their Capital Projects to redo the pool so not a biggy in our eyes. Besides, we are beach people. Another disappointment (which I have always had in Cuba), is other guests! 85% are great, but 15% can be so rude to the hardworking staff which really upsets me as they work so hard to please us. All in all, I would highly recommend this Resort and will be back! The Staff make this Resort so special and I would like to give a "shout out" to a few of them who made our vacation the best ever. Yusmelkys (Beach/Rancheon), Dayanalee (Bar/Server everywhere lol), Yoandra (Breakfast Buffet), Eddy and Joel (Supper Buffet). I can't thank them enough for spoiling this 'ol girl and her husband. Thank you Melia Cayo Coco xoxo

Smooth and Relaxing

Older clientele and couples made the vibe relaxing and quiet it was perfect! Nice and quiet by 11pm, but still excellent entertainment and a 24hr bar. Well trained staff, professional and friendly. Hotel is smaller with beautiful grounds and lobby. Room was clean, safe and functional. Beach is spectacular, plenty of chairs in the shade, if you show up later will still find a spot, just need to walk a little further. Pool area is very nice as well with a great atmosphere, pool was clean bu [... read more]t will need to be renovated soon. Plenty of food options (only ate at buffet), no shortages that I was aware of. What management has accomplished given the challenges Cuba faces is amazing.

Definitely the best resort in Cuba

Me and my two friends thoroughly enjoyed our time at Melia Cayo Coco. We loved how small it was, meaning we never had to fight for beach or pool chairs (a huge plus at a resort). All of the servers (shout out Joel at the main buffet and Charles, the omelette guy!) were incredibly friendly, kind and appreciative of generous tips. The beach is absolutely spectacular; probably the most beautiful beach I've ever seen in my life aside from Cayo Santa Maria, also in Cuba. The rooms were slightly rundo [... read more]wn, but that is to be expected at most resorts — they were perfectly fine, comfortable beds and the AC worked very well. We had some issues with water pressure and heat, but again, to be expected in Cuba. We loved the excursions... Highly recommend doing the one to Playa Pilar and renting a catamaran to go snorkelling only a few minutes right from the main beach of the resort (the catamaran is free, based off tips, and snorkelling is $20 each). The food was definitely the best I've ever had in Cuba... but this is not to say it was really good, it was good at times and passable most days, and we got very bored of it by a few days in. Having said that, there was always something to eat, but if you are vegetarian you will feel very limited by the choices. The 24/7 snack bar was our favourite spot... Simple pizzas, burgers, sandwiches, etc. We did really appreciate that the main buffet ALWAYS had fresh lettuce and fixings to make salads. It's important to understand that Cuba is in a food crisis and their own people do not have access to food, so it's a privilege to have what we do at the resort. We chose one night to go to the Mediterranean restaurant and my two friends got VERY bad food poisoning from the pasta or tempura, which they are still dealing with almost a week after getting back. The mosquitoes are only bad if you are near the lagoon/on the grass near the lagoon and at the airport at night, otherwise we didn't experience any mosquitoes really at our normal room or in the back area of our room. I would definitely recommend this resort, especially if you are middle aged or older — it's very quiet and quaint, no one really bugs you to buy drinks or play games and the night entertainment was great!

More then expected ?

Let me open by saying I’m a straight shooter and i do not benefit in anyway in writing this review. First thanks to Robyn at trip central for recommending the Melia cayo coco. The resort was very nice and extremely clean, the rooms were average and spacious. The pool is again very nice with plenty of lounge chairs and a handful of cabanas, the beach was great and again well maintained. Now the restaurants and food, the breakfast , lunch and dinner buffets were fantastic with plenty of variety a [... read more]nd good tasting food, no shortage of anything. Now keep in mind you are in Cuba and the food is not spicy nor do they traditionally use much seasoning when they cook so if you are a so called “foodie” don’t go, stay home and go to McDonald’s lol. The staff are the nicest you’ll ever meet anywhere and are eager to please even if you tip them or not. The entertainment is good at most but this is not Vegas and they are young kids doing their best. My wife and I have been to Aruba,Antigua, Dominica,and Jamaica and three of those vacations have been at Sandals resorts. So does it compare, absolutely not, but we did not expect it to. There were many repeat vacationers there, some over 60 times there so something must be good. On the plane we heard some of the other resorts had shortages but the were 2-3 star resorts. All in all a great place to vacation and more then worth your money spent, did I mention they were very friendly and extremely clean???

Good resort

great staff especially customer service. good food great grounds 5 star beach will only return if they guarantee an upgaded room. with a shower not a 25 yearold rusty bath with a shower that works when it feels like it.

We'll be back!

We were at the Melia Cayo Coco for our 4th stay from March 12 to March 19, 2024. We stayed in building 83 as it was close to the beach, the pool and the buffet. Our room wasn’t ready when we arrived but that was ok. We came prepared and had packed our beach clothing and sandals in our carry-on bags. When we went back to the lobby counter around 3:00, our room was ready. The lobby staff will provide you with the Wi-Fi info. Each guest has access to 10 hours of FREE internet and if you use it all, [... read more] you can go back to the lobby desk to have it reset. There was an employee readily available to grab our luggage and to drive us to our building via a golf cart. We had two heavy suitcases which he easily carried up to the top floor. Don’t forget to have some bills in your pocket to tip the transfer bus driver and the bellboy. FOOD: Everything was absolutely fantastic! We didn’t book any à la carte meals as we were very pleased with the selections in the buffet and we wanted to control what was being added to our food such as sugary sauces, seed oils and spices that we don’t eat. We typically sat in the first section at the entrance of the buffet as we felt it was cooler than sitting in the other areas. Yoandra, Hector, Lea and Miladis took great care of us for breakfast/lunch and Eddy, Joel and Omar spoiled us at dinnertime. We ordered Mimosas at breakfast along with plenty of coffee for my husband and hot water for my tea. Our wine glasses were continually filled up at lunch and dinner. We were never informed of any shortage of water, wine, beer or champagne. If you’re going to say yes to water or any other beverage, please be sure to drink it all. The same goes for whatever food you’re putting on your plate. Please don’t be wasteful. We went to the chef to the far right (meat station) to have our eggs cooked as Charles typically had a long line. Don’t forget to tip the chefs as they work hard and endure hot temperatures during their shifts. I missed having fresh shrimp but I can understand how expensive it can be for the fishermen to take their shrimp boats out. Lobster tail pieces were served on Thursday at the beach restaurant for their Cuban Day celebration. Be sure to check it out. There’s typically a long line up for the outdoor grill station on Thursday. EMPLOYEES: We were happy to see a lot of employees that we had recognized and interacted with from our previous stays. Some employees actually remembered us even though our last time there was 9 years ago. The gardeners were very pleasant to talk with especially Felipe. He hasn’t changed a bit. We often gave them treats from home on our way to the buffet for breakfast. There was always a fist bump or a hug in appreciation. Next time we’ll be bringing them some gardening gloves. BEACH: We missed this beach so much. There’s definitely not a shortage of soft white sand. The ocean was absolutely gorgeous. We had a few somewhat windy days (gusting around 25 to 30 kms) but we were still able to swim and float in the ocean. There’s a fresh water shower along the wooden walkway near the beach restaurant. Please be sure to rinse quickly and to shut the tap off when you’re done. We saw a man walk away with the water still running, uggh. Water is a precious resource in Cuba. Please respect this when you’re washing your hands and having your shower. There’s nothing wrong with temporarily shutting off the water when you’re washing your hair, washing your body and rinsing out your hair conditioner. Save the long hanky panky shower sessions for when you’re home. The water sports club is on the beach to the left between the MCC and The Sol. You can take out a kayak or a peddle boat for free and you’re entitled to a free 30-minute sail on a Hobie cat (skipper provided). Although this is free, please tip your Hobie cat skipper. You can book snorkeling at a cost of $25 Cdn per person which is a 2-hour excursion I believe. The towel exchange hut was open from 8am to 4pm and is located between the pool and the evening show area. We only exchanged our towels once as there’s really no need to exchange them every day which is such a waste of their resources (water, soap, transporting). We always travel with a set of our own colourful towels which we use to reserve our loungers in the morning. If someone steals our personal towels, so be it however if your hotel towel is stolen, you’re on the hook $$ for it. Don’t leave your towel or anything else on the lounger overnight as it’ll be taken. Bring some rope and clothespins to hang up your towels to dry. The classic rooms have open metal gates between each room so you can easily hang up a clothesline. There’s plenty of palapas for shade. There’s a long row of palapas for non-smoking (to the right of the beach bar walkway) and another long row for smoking (to the left of the beach bar walkway). The palapas are marked with non-smoking and smoking signs. If someone is smoking in the non-smoking section, mention it to the beach bartender. Dariel and Jesus took great care of us at the beach bar. We tipped them with kids clothing, shavers, deodorant and money. MONEY: It’s not necessary to convert your Cdn or US money to the Cuban peso (CUP) as they gladly accept Cdn and US bills at the resort, the markets and the airport. The bills must be in pristine condition, no tears or marks. We brought a lot of products with us to give as tips along with US cash. You can give them cash all you want however products are hard for the locals to purchase. Bring shavers, clothing, footwear, medical supplies, children’s and adults toothbrushes/paste, pantyhose, women’s sanitary products, sunblock, bug repellent and bite treatment, laundry pods, clothespins, laundry rope, work gloves, milk powder, AAA batteries, candles, lighters, etc. EXCURSIONS: We didn’t do any excursions however if we would have been there for 2 weeks, we would have ventured out to Pilar Beach via the local bus. It’s beautiful there! There was a guy walking the beach looking for people to book parachuting. We saw the parachuters once a day, pretty cool to see. MUSIC/ENTERTAINMENT: there’s plenty of very talented musicians in the lobby and at the beach restaurant. It’s quite obvious that they love their musical culture. We purchased a CD (55 songs) from the ‘Son del Rio’ band. They often play at the beach restaurant and we heard that they were also playing in the lobby at times. There’s another great band that play at the beach restaurant. We don’t know the name of this band but the female (lead singer) has an amazing voice. ROOMS: the classic rooms that haven’t been refurbed are slightly showing their age but shouldn’t hold you back as you’re barely in your room. The sliding mirror doors are a bit of a pain as they’re so heavy and sometimes don’t slide easily. In our opinion, remove the sliding doors as they’re not needed. Our room was very quiet. We had to cover the LED display on the mini split with black electrical tape as it was extremely bright which interrupted our sleep for the first few nights. COULD IMPROVE ON: Water pressure – if we showered between 5pm and 6pm, the pressure seemed ok. If we showered after 6pm, the pressure was sketchy. There were times that my husband had to hold the converter button in in order for the water to flow out of the showerhead so I could rinse off shampoo, conditioner and body soap. Toilet paper – there were a few times after 5pm at the beach restaurant that there was no toilet paper in the ladies’ bathroom. After the 1st time this happened to me, I saved our barely used napkins and put them in my beach bag to be prepared. The ladies’ bathroom off the lobby often ran out of toilet paper once the staff had left for the night. AIRPORT ARRIVAL & DEPARTURE: OMG the arrival was extremely hot and painful as there were hundreds of people lined up to go through customs in an unconditioned section on the lower level of the airport with no clear layout of where the lines are to line up. Once we made it through customs and security, we waited a very long time for our luggage. There was only one washroom that was shared between men and women. From the time we got off the plane to getting on the bus, it took approx. 2 ½ hours. The departure wasn’t as long but we still had to stand in a long line up when the bus dropped us off. It took an hour to drop off our luggage at check in, go through customs and security. Side note: I recently found a great site for more info on Cuba and its culture: https://havana-guide.com/

Lovely cosey resort

Melia Cayo Coco is just the right size for a relaxed, adult vacation. Seniors in majority. Beach excellent. Staff friendly and helpful. Clean rooms and grounds. Entertainment professional. Food plentiful and basic.

Beautiful Resort

This was our third time staying at Melia Cayo Coco and are looking forward to going back! The resort is beautiful and clean, the beach is amazing, and the staff are so friendly and helpful. They even helped to make my brother's birthday special by providing decorations and a delicious cake (no charge)! It was made even more special when the band played Happy Birthday and the staff also joined in the singing! I am a very fussy eater but I could always find something good to eat at the buffets...t [... read more]he other people in my group were very happy with the selection of food available. We attended a special 5 course dinner for returning guests to the resort and it was absolutely amazing! As we were early to bed people, we didn't see much of the shows but what little we saw was very entertaining and we enjoyed the lobby entertainment very much! Would highly recommend this resort!

Cannot wait to return

This a beautiful resort with warm welcoming staff , clean rooms and fabulous food. Cannot wait to go back. The beach was nice and there are lots of sun shades and chairs. Everything is within walking distance.

2nd Time is Even Better!

The resort is just for adults so it is quiet and not crowded. It is easy to walk to the amazing white sand beach, the pool and all restaurants. The grounds are kept impeccably and the rooms are clean. There is not any shortage of food and you can always find something to enjoy. Ask Ronnie to take you out on one of the resort’s catamarans to see a beautiful coral reef and many tropical fish just off of our beach! We stayed 10 days this year and will be back!

Great Resort

Loved this resort. The size was a big plus because you were close to everything. The staff were very friendly and went out of their way to make sure you were happy. The food was great, no shortages at all. A little repetitive but that is Cuba. Beach was stunning and big. Lots of loungers so you didn't have to go early to get one. The entertainment in the lobby, live music and instruments was amazing, so talented! Added touch because theater is the same everywhere. The upgraded room was perfect,  [... read more]ocean view, close to the beach with a walk in shower with rain head, my husband could actually fit ? They also gave us a deal in which we didn't even ask for and a bottle of whiskey in the room. They really do go the extra mile and this resort is a little gem ?