The most terrible experience ever

The resort says they have in-room safe's, and a mini-bar fridge. Not true at all. I had to hid my passport, visas, monies, cellphone behind a headboard hoping they would not be discovered. As for camera and laptop I had to lock them in my suitcase hoping that wouldn't walk away. The patio door had simple bolt locks that if you were to kick the door in you could. I never felt safe. The resort was busy and the staff was limited. Very long waits at the buffet. So early mornings if you were about wa [... read more]lking you would see garbage's overfilled and litter everywhere, dirty tables from spilt drinks, dirty lobby. Overflowing public washroom was a recurring theme. Forget about your sheets being washed. As for the rooms they may have swept them and even mopped them but they were not disinfected. I got travellers diarrhea and I picked up a parasite which is extremely painful. I didnt stay my full two weeks.

Enjoyable vacation

The beach, the water, and the staff were wonderful. They need to put some more money in the lodging rooms. Too many things that are not working. We reserved a wooden bungalow which was cute but the safe did not work, the bureau drawer were broken and the refrigerator was not working. Fortunately, we could change our room which was better. This could be a 4 star with a little more investment. The landscaping and flowers were beautiful. Not enough choice for the food. Need more vegetables and [... read more] salads( lettuce) With a little more Financial investment this could be an amazing hotel. Not sure we would come back.

Beautiful beach

Would not rate this as a 3 Star resort. We understood there was an ownership change at the beginning of the year so hoped they would be on their game. Very tired looking rooms and lobby/restaurant. We called it the “line up “ hotel. You lined up and waited a long time for food and had to wait when they ran out of plates and glasses ( an everyday occurrence). Over 300 rooms and only one machine for coffee. I waited over 20 minutes on more than one occasion for a single coffee. Wine was only a [... read more]vailable in the buffet restaurant which had limited hours. The staff were very helpful but the resort is understaffed. Pool and beach were perfect. We have travelled to many areas and resorts in Cuba and this one was the first to disappoint.

Beautiful place

The resort was very beautiful nice beach but not good for swimming as it was to shallow,the service was not great the food was crap and there were always long lineups, they didn’t serve drinks after 2 am even tho it says 24 out of 24 hours couldn’t even get a bottle of water, the rooms were really nice but my toilet did not work and I asked them 3 times to fix it but no one showed up to fix it. I do not regret going there, it was still a great time!

Happy Get Away Place

Overall, i thoroughly enjoyed my time at this resort. I especially loved the bungalow style as opposed to typical hotel /resort style. My only downsides were the air conditioning in the bungalow didn't work and no one came to fix it during the week i was there despite 3 phone calls as well as there being a fridge in the room but neither did it work . all in all , minor inconveniences except for the air conditioning. opened the patio door for a nice breeze but then the cats came in.

It is fair hotel

1- the hotel is small 2- room is good, but the shower was not because the drain was very slow and was flood every time when you take a shower 3- the view was very nice on the beech. 4- public area was very small 5- dining area was small as well. 6- very simple theater 7- the gym was so bad( from all the machines only 2 was working, the room, shower toilet were very dirty and not usable as well as the sauna was not working. it dose not look like a gym at all.same think for gun shoot area  [... read more] 8- billiard hhhhhh was very old same the ping pong. also was not organized hardly you can find the responsible person to take you to those activities. 9-griled bar was not good and there was only one person to service which was not enough . there more but that is enough. take care

A quick getaway

Had a wonderful time weather was great resort is old needs some upgrades staff very friendly and helpful beach was amazing took a jeep safari lots of fun took the local bus to town for the market thanks

Fantastic resort

All the staff are very friendly and do a good job to make your stay a wonderful time. Clean resort good rooms. food and drinks were also good.lets not forget the fantastic beach they have so you can enjoy the sun and all the fun there is to do there.

Maintenance issues

Have been to this resort about a dozen times in the past for kiteboarding and don’t expect much but this trip the water in rooms was only available less than half the time ( no flushing, no showers, no clean sheets or towels ). The food also seems to have dropped in quality/ selection. If it was 3 stars before ... it 2 stars now.

November vaca

The hotel itself is really run down but with that said our room was clean and over in the quiet part of the resort! We loved that we had our own pool! The food was ok, it’s cuba so don’t think your going to have 5 star quality food but you won’t go hungry. The staff was for the most part very nice with exception of the girl bartender in the lobby! Never smiled and it seemed like we were bothering her when we needed a drink! Other then that we had an awesome trip! Weather was amazing for al [... read more]l 14 days!! We paid $875 for 2 weeks, for that price I would go back again! I would never pay more then that to go there again! I love Cuba!

Horrible

My family and I have been to Cuba quite a few times. This was without a doubt the worst resort we've ever stayed at. Service, Food, Amenities, Beach were horrible. Save your money, go somewhere else in Cuba.

Sercotel Club Cayo Guillermo is a sweet easy Paradise

I am reminded of the, "village the of small huts", where from very comfortable and clean accommodations the views of El Mar are breath taking and the sand & sea go on forever, Siempre! The linens & towels were plentiful and refreshed daily with the added touch of "towel art" with hibiscus! ensconced on the bed different every day...so creative. There is a lot of walking getting from here to there so mobility should be good. It feels like wilderness there but good for small children with the shal [... read more]low water extending 100 metres from flat pristine wide long white sand beaches. Night walks are dreamy. It's a great place where everything works well. Especially great for kite surfing and snorkeling via small sailboat.

Paradise Home Away from Home.

I have been a regular visitor to this hotel for the past 9 years. The staff have become part of my family.... I am always treated as a VIP guest. Upgraded to beach front rooms /bungalows /suites. All personal needs met beyond expectations... In my opinion, this resort and rooms provide the best guest services and staff of all the hotels I have visited in Cayo Coco and Cayo Guillermo. Lolita and other staff have become good friends.. I consider Lolita my little sister. I have had t [... read more]he honor in sharing in some great happy memories with her and her family on the resort and also in their home towns of city. The staff know me by name and welcome me every time I come to visit....This is my Paradise away from home where I am always happy to share my time and vacation with my Cuban families and friends...My heart is with Sercotel..

Nice and quiet

I like this resort it is a 3 star and the price is great the people are friendly and the food is good it is quiet but there is lots too do I have been there 8 times in 6 years so for me it’s like going home

Nice beach

The beach was beautiful . The food on the other hand was unedible. I basically didn’t eat for a week. The resort had limited drinks as well . They didn’t even have tequila ... I would ask for a pina colada and half the time they didn’t have it. The bungalow was really nice except our ceiling was leaking brown fluid. Was glad the beach was nice because it definitely made up for the poor service and bad food.

Low class hotel

No snack bar after 6 PM. No light in the hallway or front yard. Very hard to find room in the dark.. Soap not supplied whole week in the room. Lots of bed bugs...........................................

Resort review

Hotel and grounds were ok, beach was beautiful food can always be better. No night life outside the resort - no where to go. Half day trip to nearest city of Moron is not worth it. I hate the fact that everything that you do, everywhere you go, there is an expectation to give tips. Even for going to public toilet. Bring another $200 just for tips

Cheap and Cheerful Getaway

We had a fantastic room right on the ocean! The food was descent and they had fresh fish, veggies and fruits, the beef stew was also good. The only annoying thing was that they did not have soda water, ran out of tonic water and vodka.

You should go there if tropic sun, sea and some comfort is your goal.

I was at Sercotel June 12-19 of 2018. 1. Road… I traveled with SUNWING and had no serious problems. On the way back I was kicked off your room at 12 pm, while having an actual taking off at 12 am. I advise to plan this time extra carefully. Shatter bus takes about an hour. 2. Weather… was nearly perfect, 32C at midday and 22C at sunrise. Some wind and some rain were presented, just a bit, just for contrast. 3. Beach… is really close from every room. Smooth and bold sandy strip is ar [... read more]ound 100 meters wide. Water is very clean and clear, surf is mild. One real drawback is shallowness. I had to walk 100 meters or so in the water just to start swimming, it less than 1 meter. But this is perfect for small kids. 4. Room… I changed rooms once. Air-conditioner (AC) didn’t work at my first room, and it had no remote neither other possibility to control AC in my second room. Shortly speaking, there was no TV in my room. Other people had problems too. I advise to check carefully everything in your room BEFORE you start unpacking. I had a free safety box. 5. Room again… There are 2-storey small cottages. Most of the rooms have balconies or patios. Rooms are concrete boxes and need AC severely. I had actual hot water all the time. Bugs weren’t a real problem. The bed was pretty good. 6. Food…It was 4 stars food by Cuban standard. It is a way better than I actually need, by mine standard: freshly cooked fresh beef, pork, chicken and 2-3 kind of fish, some fruits and vegetables, rice, potato, pasta, bread, some dairy. They also have a lot of mixtures of who knows of what. I never care. No a-la carte. 7. Evening show…As per my view it was pretty good, but I am not big lover. 7. Bars…. Lobby bar was open non-stop and had coffee, beer and local booze. Bar at the pool worked in the daytime only. Despite of many critics in this forum, snack bars was working a way above average. You can actually eat there from12pm to 5pm. It is rare thing from my Cuban experience. 8. Pool….Has several bodies, including one for small kids. It looks clean and well maintained. All the chaise lounges are new and clean (including beach’s ones). As usual, almost no shadow around the pool. 9. Conclusion…it is 4 stars Cuban resort, it needs renovation here and there, but not that bad, not that bad at all. You should go there if tropic sun, sea and some comfort is your goal. But it is definitely not a vanity fair. 10. Tripcentral gave me a very good price.

My first trip to Cuba

Overall, the trip was good. It was a wonderful experience. However, I was disappointed in my room. My room was filled with ants. As there was a big space under my bedroom door leading to the outside, I had crabs, lizards and frogs in my room. When we had tropical rains, water came in through the bottom of the door and in through the walls. It was very unsettling. On my return to Canada, one of the stewards on the plane was very rude to my family and I. His name was Joe. Other than that, things  [... read more]were fine.