Fun in the sun

Beach and pool were lovely. Room had a mildewy smell that was difficult to handle. Food in the adult lounge seemed to sit out for long periods of time with no system for keeping it cool. I could not eat anything with meat in it.

Good resort

Good resort that is a work in progress with great potential. Every day there was some sort of improvement being made to make the stay more enjoyable. The staff are very hard working. Rooms are comfortable with all amenities needed and if what you need is not in the room just request it and it’ll be there in a matter of minutes. Rooms don’t have much storage so you can’t really put away your clothes anywhere. Pools were nice, only drawback was lack of chairs. Everyone up and saving chairs by 6A [... read more]M. Buffets were good. Could always find something you like to eat! Al a carte restaurants were great! Entertain was great both at the pools and the nightly entertainment. The entertainment staff were awesome. We loved NICKI MANAJ!!! If they continue to upgrade things as they appear to be doing, it’ll be a great resort!

Sunscape Coco Resort

I loved everything about the resort, except our room . It had no dressers to put clothes away and no hooks in the bathroom for house coat, toiletries etc....the beach was graded every other day and even though the ocean was great to swim in there was constant sea weed. It needed to be raked daily.

Excellent

The grounds and pool areas very clean. Room was great. Had a great time at the slide park area. Buffet, snack truck and pizza shoppe all excellent. Would be good to have more snack trucks through out the resort to help with line ups.

Coco loc o

no service at booking area. Very little English. We paid for two 2. Beds. On ground floor. They. Gave us Two rooms. 4th. Floor. My. Wife &l. Cannot. Do the stairs returning to the. Desk. Was given a. Room. On. Second floor one bed. Having a shower. The. Water would not. Reseed. Drain. Called for assistance. No one. Came. Having a shower next morning. Flooded hallway. Plummer arrived closed the room A. Employee. Understood our. Situation. Finding a. Another room 3rd. Try. Still [... read more] only. One. Bed. Very. Noisy at night

3.5 star

U get what you pay for……………………………………………………………………. C……………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………..

Don’t waist your money!

When I had booked there was good reviews but about a week before we left for the trip I started seeing horrible reviews warning us about food poisoning, miserable staff, horrible rooms and food. I tried to stay positive knowing some people are over dramatic. When we got there we tried to have an open mind. We were very disappointed when we arrived the first night into our room. The pictures make it look like it’s newly renovated but it’s just a cheep “lipstick on a pig” makeover, very poorly cov [... read more]ering a dated room and not clean at all. The toilet barely flushed and you weren’t aloud to put toilet paper in the toilet, we were told to throw it in the garbage after you wipe. Disgusting. But again we tried to get past it. The bedding was clean at least. The next morning we woke around 8am, excited to hit the buffet for breakfast. It was horrible. The pancakes and French toast were hard as a rock from sitting there or being reheated, the eggs were gross. Both me and my partner felt sick leaving, really disappointed again. We then went to the pool to try and enjoy the rest of the day to find that there was not one pool chair available. So we could sit around the pool as there was not enough chairs for the amount of people at the resort. We got chatting with others at the resort who told us you had to be up by 7am with some people waking up at 5:30am to come down and put a towel on the chair to claim them before others did. So our vacation we had to wake crazy early every morning to run down and try to get a chair, which we did. We then went to the pool bar. The staff there were great and friendly (they were about the only ones), the drinks were good. The pool was gross and had hair and gunk floating everywhere. The weather was hot so we used a whole bottle of sunscreen by the second day and went to go buy another bottle and it was 49$US it was nutts they Jack the prices up in the gift shops to insane prices. We were hopeful the other meals would be better at the buffet and were sadly disappointed. All the food was slop. Meat was raw sometimes in the middle.all the cheapest food products they could get. We tried the restaurants (which we ended up finding out you had to book reservations for and again had to be up by 7am to try and get a reservation, and not all the restaurants were open at the same time.) So when we finally did get into the restaurants they were pretty much the same food as the buffets. The same crap, we got up and left after one bite of our meals at every restaurant. I pretty much lived off of bread the whole week as the food was just unbelievably horrible. I will say we did not get food poisoning like others stated they did but we did have extreme diarrhea most of the trip. Speaking to the other travelers at the resort we realized quickly we were not the only ones feeling this way, everyone we spoke to agreed it was horrible, the food, the wait times for towels, drinks, hard to get any information on anything. Honestly we were excited to come home and have an actual meal. Also side note all the rooms and halls had visible water damage and mold from the ground to about a half a foot up the wall from what we are assuming a flood, and they never repaired it. We were hoping for some entertainment on this trip, it started at 8:30 pm and went on until after midnight so loud you couldn’t sleep until it was over, which wouldn’t have been as horrible if we could sleep in but to get a chair at the pool or dinner reservation that was impossible. And to top it off we went to the beach to find it was dirty tons of garbage washed up and not cleaned up and stray animals everywhere which for me I found really hard to see and made me sick to my stomach as they were mostly limping and sick, and it ruined the dream beach experience for me personally. My only positive experience on the trip was I booked a deep tissue massage at the spa and it was great.

Ok

It's ok lots problems it was a lot of money we were in sun club adults only part it was beautiful but kids running around all day every where you went kids were in are special restaurant. They need wrist band .you couldn't get a chair on beach or pool unless you got up at 6am all full with people who never paid.it sucked. not much choice for alcohol and new year eve ran out of all alcohol never herd of that at all inclusive ?...our first 4 day our pool was closed so green.the food was a pretty  [... read more]good spread but i have a egg allergies so food was very limited i was lucky to eat most days .the entertainment was ok nonthing outstanding the staff were amazing very beautiful people they cant do enoughfor you .overall 7out of 10

Understaffed during peak period

Stayed over Christmas in a sunclub swimup family... Upgraded to a swimup adult. Much better room, and a bit more private swim out. Sunclub comes with some special access, but no wristbands or monitoring of any kind, so a regular room would be fine. Food at buffets were abysmal. 90% of food would be cold. Even when a fresh tray would be inserted... Cold. A la cartes were good. Chopsticks and Bluewater Grill tried. You need to book on an app for those..48 hours out to get decent time. Beach  [... read more]was beautiful white sand and ocean gently sloped. No rocks/pebbles at all on ocean floor, gentle tide too. Sunclub lounge had great servers, lobby bar not so much, pizza shop awful, coffee bar good, but long lines always present. The "sports" bar was laughable. Booked as have had good experience w Sunscape, however this property is new to them, a former Be Live property I believe. Also mosquitoes were present by pools with shrubbery, so bring you own Off. $35 USD at onsite shop. Was happy for sun and beach, but was glad to head home.

Sunscape Coco

Very well kept grounds,Staff were amazing, always making sure we were happy and had what we needed. The food was also very good, nice variety and always so hot and fresh. Animation staff had a lot of fun activities and got to know your name. The evening shows were also quite good, only wished they could start a little earlier.

Great Layout, very accommodating.

Our family had a great time at this resort. The location is perfect, the pool area, beach and rooms are all a short walk from each other. The public beach is incredible, white sand palm trees. Lots of shade, safe beach for walking. Great view of the Ocean. The staff were excellent, front desk were very accommodating from our arrival to departure. I would like to thank ROSA and her staff for our nice stay. Friendly experience, we will be back soon.

Amazing Resort

All around great resort! Food was great at the a la carte restaurants. I highly recommend the Tierra restaurant (Amazonian cuisine). We went from Dec 6-13 and it was not busy. We basically had the Family Sun Club pools all to ourselves for two days out of the 7. Check in/check out was a breeze. The resort app is great as you can make your dinner reservations, see where the restaurant is located, order room service, and many more options. The only negative thing is as soon as you set foot on the [... read more] beach, you get harassed by the vendors. Buyer beware of the tours sold on the beach. They may not be as advertised by the seller.

Amazing resort

We stayed in the adults only section. The room was large and very comfortable. The pool bar staff was awesome. The pool was clean and refreshing. Loved the adult buffet! I would definitely return to this resort.

Put this resort on your bucket list

My wife and I recently returned to this resort for the second time this year. We were there in February/ March 2024 for Two weeks and enjoyed it so much we just had to return in November. Because we were return vacationers we got a pleasant upgrade to the adult sun club section, which we very much appreciated. It is the staff that really makes this resort going to. The grounds are constantly kept clean, the rooms are updated and kept clean, the food at both buffers, and the restaurants is never [... read more] disappointing, and the bars are well maintained with very attentive staff can and will serve many different drinks. The staff that work at the Sun Club reception are fantastic and do very thing within their power to make your stay rememberable. A shut out to Baraly for her fantastic help at the Sun club section. What ever you do Do Not Pass up this resort, it may not be the Riz, but for the price and people, you can’t go. We know we will return. Paul and Joy Roberts

Nice sized resort, lots of potential, but....

Smaller resort, beautiful grounds and setting. Most facilities located centrally to thr rooms. The trick is figuring out which theme each restaurant is featuring as they serve double duty and rotate nights open and available. Housekeeping staff are amazing and keep building in tip-top condition, rooms are spotless. Most other service staff at restaurants and bars were adequate no Shinning Stars. I made the mistake on first day of tipping in Canadian dollars only to have the money shuved back and [... read more] got a mouthfull from both bartenders. On third day ate at Chopsticks, at least 5 people at our table got very sick hours later. On fifth day ate at the Italian restaurant and got sick again. Everyone we came in contact with got sick or knew someone that did. Even one wedding had to be postponed due to many of the guest being sick. We did see many inspections being performed both in restaurants and bars and according to hotel manager a source of the many illnesses could not be identified! I myself witnessed many cross contamination opportunities in both bars and restaurants. I ate alot of soup and bread for thr rest of the week. Beach area was nice enough but requires more daily clearing of plastic cups and bottles. Ocean water was cloudy and had much debris floating by probably from the Booze Cruz boats. Music from these boats is deafening at times and does little for those relaxing or doing , morning yoga. Rudness, we encountered too many interactions with unengaged and down right rude staff. I don't want to feel as an intrusion and be made to wait to be served until staff finnish their discussions. Too many other resorts and countries to visit and this one, for me, is a hard pass for a return visit.

Loved the resort and the workers but....

The resort was nice and would have been an amazing trip if norovirus was not spreading. A few of us from our trip got extremely sick including myself and my partner. I believe this was well known before we arrived and I think it should have been communicated. It put a damper on our trip and now being home and unable to work.

Nothing to rave about

Well, this resort has potential but it doesn't live up to expectations. In my opinion, the construction itself was shoddy, may ceilings and walls have faults, and the bathroom didn't even have a shelf to put your toiletries. Many common areas are open only to club members and the one buffet restaurant is oppressively hot with no fans and no A/C. The rooms too did not have efficient A/C. Finally, some staff members are careless, so much so that on our third night there, the front desk actually re [... read more]assigned our room and we had a guest accidentally enter our room (gasp!). While we had an okay time there otherwise, we will not be returning, nor would we recommend. The only upside was the location and the beach- wonderful sandy beach not too far from the airport.

Sunscape Coco

Hotel grounds clean. Plenty of places to eat at, but there are line ups. Also the gift shop and the Airport only accepts American currency. Not Canadian.There is a private part to this Hotel for Sunscape members only, and pool area as well. We were told after we went in. There isn’t any gate or fence preventing you from entering from your room.

I would not recomend

The service towards English speaking customers was bad. Often there weren't beach towels available, forks, or spoons during meal time as well. We never got our drinks during the main meal, if they were delivered it was around when we were ready for dessert. The bed sheets were not changed for the whole week, and honestly, I was sweating a lot - so wet sheets every night. I would not recommend or go there again.

A very good resort.

The hotel was very good, the service was very good. The restaurant was very good. But I can not say the same for the beach. It is only a limited surface you can swim because the water becomes too deep. And the sea plants are everywhere.