Great 2 Week Vacation

Amazing resort. Everything was awesome from the food to the staff. Hard working people made our vacation one to remember. They provide excellent entertainment at the pool, beach and evening stage. The Bar Staff are also exceptional. They are quick to remember what you like. The beach was gorgeous, very clean. The rooms are compact and there is no dresser. There are shelves to store your clothing which was adequate. Beds are hard, but with a topper it was fine. Not every minute of every day is pe [... read more]rfect but all in all there is nothing worth complaining about. Your time is what you make of it. Our room was upstairs with a thatched roof. This means you are going to hear the birds in the morning and they can be loud. It is only a 20 minute walk to town or 3 - 4 minutes the other way to the Playacar mall. Over the 2 weeks we walked to 5th av. 5 times. We enjoyed the evening in town over the day trips (more relaxed and lot's of entertainment) Shopping was better just off 5th av. as well as the food. I recommend you seek out Los Aguachiles restaurant on Calle 34 between 5th and 1st on the left side. They served the best seafood taco's I have ever had and at the best price.

Great resort, have stayed twice and will again

Nice clean rooms, wonderful staff.The pools are always clean as are the beautiful grounds. The food is great, lots of selection in the buffet and the Mexican and Italian restaurants provide superb food and service

Great Vacation

Hotel has great staff, it is an older hotel so if you can't handle all the amenities a older hotel can offer you will not have fun. Small and Peaceful. Very central on playacar. Food was good is you are ok with new things. Hard for my child to find anything acceptable to eat.

Average resort

Rooms were dated but ok, upper units had high ceilings, nice size balcony. Food average at best, greasy, not much choice, we both got sick. Wi fi @ $10 a day Viva Azteca next door is a way better option, friends stayed overthere.

A resort that grows on you

Nov 13 at 7:25 PM Diane, firstly thank you so much for the vacation package, both my wife and I really enjoyed getting away for the week. You may be aware that the flight leaving Vancouver was delayed from 7:50 am to 1:00 pm and then again to 1:25 pm and did not actually get off the ground until well after 2:00 pm making it a total delay of more than 6 hours. I did check on the flight schedule just before we left the hotel and was informed the flight was on time (at 4:00 am). We received an emai [... read more]l from Trip Case around 4:30 am advising us that our flight has been delayed but unfortunately we had already left the hotel and did not get the email until quite some time later. We arrived at the resort around 11:30 pm and was quite disappointed that our first day of vacation was spent either in the airport or on the plane. Disappointing also was the fact that Air Transat did not appear overly concerned about our predicament offering little apology and a measly $15 coupon for breakfast. They obviously did not care that we would be either in the airport or on the plane for many hours and lunch and dinner would not be forthcoming unless we made our own plans to purchase meals and take them on the plane. I suggest this is not good customer relations and most if not all of the passengers expressed more than disappointment in the process. On the positive side the resort, while small, was quite nice. First night it looked not so good but the next couple of days it kind of grew on us and we had a good time. We especially liked the unique design of the rooms, they really are quite Mexican not like others that do not have palapas and have modern style designs. The meals were rather sub par being the same food almost each day. The best thing about the resort was the staff, they were very friendly, helpful and really shined when it came to service. We cannot say enough about the attitude of the staff. While there we ran into a group of travel agents who were viewing several resorts in the area and those that I talked with agreed that this resort should be rated somewhere between a 2 and 3 star. While the staff make every effort to keep up with the repairs it is obvious that the buildings are simply quite old and need more than a face lift. Overall we liked the resort, the proximity to town, and the ambiance. Without the 5 star service this would not be a resort I would like to return to. However the service is definitely one of their major strengths. Again thanks for the trip, and we look forward to having our name drawn again and perhaps winning a trip to Cuba. All the best, Bill

Good resort

The grounds are great the staff are very friendly, I really enjoyed my stay there and I do plan on going back again. Only had one issue with the wifi at the resort other then that had a fantastic time.

Great vacation

We just got back yesterday and stayed for 8 days/7 nights. Check in was fast and easy and they were very welcoming. Our room was nice and had an exceptional view(best anywhere) as we were pretty much right on the beach. The room was a little hot at times as we were on the second floor and had a thatched roof. It could use some updating but we don't spend much time in the room anyways. The beach was amazing and never had a problem finding shade. The buffet was very good with a good selection of f [... read more]ood. The pool bar/snack bar was also very good with great hamburgers. The Mexican a la cart was very good but the Italian was better. We had the romantic lobster dinner on the beach with champagne which was excellent. We never had a problem being ignored like some reviewers had reported but we do tip. We did go to the vacation club sales pitch but the marketing manager Jose Luis made it worth our while. He was very nice. All in all it was a great trip and would have no problem going back in the future.

LOve the resort

Really nice resort, small and very clean. Food was good, not too much variation for vegetarian. Loved the guacamole and salsa. The beach is sooo nice , you can walk for hours, enjoyed going to the very end for a Yoga session. 20 minutes walked to the Fifth Avenue, lots of shopping there. Enjoyed the ambiance and the VIP treatment. Staff is very pleasant. I recommend this resort.