Wow, beautiful!

I thoroughly enjoyed the design. The resort is clean and comfortable. The staff is helpful and accomodating. The food is well prepared and consistently good in the buffet restaurants. We enjoyed the Peruvian / Japanese restaurant as well. Thoughtfully prepared meal. The pools are clean. We enjoyed the ocean only a little because the seaweed and surf were rough but that is just nature. The resort had crews doing their best to contend with the seaweed!

Amazing time at Bahia Tulum

We were very pleased to see how Covid conscious staff were at this resort. All staff wore face masks 100% of the time. There was hand santizer available everywhere. Tables in buffets were sanitized after each diner. Guests were not permitted in buffets or restaurants without masks. When we left to go on excursions all transport and venues took temperature and again, staff were masked and guests had to be masked for entry. Very Covid safe!

Nice Rooms

We had a great vacation! Our room in the Tulum section was great! We had a 2 bedroom suite- which was a huge room! The resort was busy- only one place to get the breakfast buffet, so it made it difficult to get food. Only able to get 3 al cartes for the week. The food there was much better than at the buffet. Snack Bars- The food truck was ok- food always came out cold. Andale burger was better!! The beach in Tulum was nice. However, It was very rocky and had lots of seaweed. We enjoye [... read more]d the quiet pool and the bar. We found all the staff to be very friendly- always saying hello and smiling.

Excellent resort

We had an idea excellent vacation at Bahia Principe Tulum. The food was very good, the weather was great! The staff is very friendly including Eduardo at the quiet bar, Juan at the buffet and Gretel as one of the entertainment hostesses. Everyone is helpful there! The rooms and the grounds are very clean, thank you to all!

Amazing

We enjoy our stay at this resort. The staff members were mostly very friendly. There are a of bars nearby to fill your every need. There a large variety of foods, healthy and non healthy. The entertainment and shows are very good.

Great vacation with some restrictions

Had a great vacation , havn't been away for 2 years , wasn't full which even made it better , not everything at full running but the staff and the resort were amazing and really tried to make everyone happy , I will be looking at this resort again in the future . There are a few minor hiccups with travel that you must do but would I do it again , yes in a heartbeat . Glad to see that people and buisness are getting back to a normal .

Renovated and Beautiful!

I changed my booking shortly after I booked at Tulum to Akumal because some friends were staying there but I regret not keeping my booking at Tulum! Tulum has been renovated and looks beautiful! Big bright signs all over the resort make it easier to navigate and find places like lobbies, restaurants and other amenities. The buildings themselves look newer as well as the balcony and doors. However, the beach is not as nice as it is near Akumal and therefore it is a bit far if you are looking for  [... read more]a good swimmable beach. BRING water shoes! the rocks on the ocean floor are sharp and everywhere. The food is really good and lots of different variety. The hotel staff are all great, friendly and really helpful. If you have friends staying at Coba, they won't be able to use get drinks at Tulum, which was not the case before. We went in September and the resort was mainly empty except for weekends.

The search for bliss stops here,,

Courteous, clean in all respects, pleasant, excellent dining, beautiful setting, give it all stars, We have travelled the world and would absolutely recommend this as the best all around resort yet. we cannot wait to go back and hope our friends and family go too. Best wishes to all Bahia staff and may thanks,

Great resort

We had an amazing time at this resort! The beach was beautiful and clean, food was great with lots of choices at the buffet. We liked that you can go between the two resorts on golf carts. Rooms were good and lots of wildlife! Although we were not happy to see that they had dolphins kept within the resort. We would still go back again!

FANTASTIC

We were at the resort for nine days. The weather, the beach and pools were truly awesome. The daily buffets were well planned and very good. The ala carte restaurants were very good. All the staff were very helpful and friendly. Our room was cleaned very well and was comfortable. The only downside was the plumbing, the toilet would not flush properly, but it was quickly fixed by staff.

Such an amazing time!

We had a wonderful time at this resort! The rooms were well taken care of in a good size! At the grounds were always clean kind and beautiful! No The beaches are gorgeous and the pool was a such a good time! And all of our meals were delicious :)

Repeat repeat guest

We always have a great vacation at the Bahia Principe Grand Tulum. This was my third visit and I had a great time. Traveled with sister and relaxed the entire week. On several occasions we ordered in room service, a wonderful experience. Our food arrived hot after a short waiting time, the server took the time to set the table for our meal, the service was immaculate. Morning coffee service was delivered with pastries, yum. Looking forward to my next stay at this hotel.

February 2020 trip

I stayed at this resort in February of 2020. I'll outline the experience I had during my 7 day vacation here. Keep in mind that the resort has a couple of different sections (Tulum, Coba, and Akumal). I stayed at the TULUM section, So my review is solely based on the TULUM section. I departed on a Wednesday morning from YYZ. I landed in CUN at 10AM. I got on my shuttle bus that took me to Tulum. The bus ride was about 1 hour and 40 minutes. Upon arrival, I attended the front counter where [... read more] I checked in. The hotel staff provided me with a key for the safe as well as a towel card (both subject to a charge if you fail to return them upon check out - around $40 USD). After I had checked in, the staff advised me that my room was not ready yet (the time was 1:30PM). They told me the room would be ready around 3:00 PM. This is an inconvenience after the flight from YYZ to CUN and then the 1:40 hour bus ride to the resort. The staff told me to have lunch and return after to see if the room was ready. I was directed to the buffet where they served breakfast, lunch, and dinner daily. Each night the buffet had a different theme for dinner (Spanish, Mexican, Asian - food looked the same all throughout to me). When I entered the buffet, I couldn't help but notice several birds on tables picking at the food left over by other guests who had finished eating. I sat at my table and was greeted by the friendly servers who asked me what I wanted to drink and so on. I then headed into the buffet and began to walk to see what the buffet had to offer for food. Nothing special, just your usual burgers (chicken, beef, fish), hot dogs, pastas, a Mexican food section (tacos, cheese quesadillas, piccolo's di Gallo, guacamole), Pizzas (cheese, pepperoni, vegetarian, sea food), fries, and cold cuts. I don't eat seafood so I choose a burger, fries, and some Mexican food selections. I went back to my table and tried the food. Excited to try the food, I ended up being very disappointed. The food had NO TASTE at all. Pizza's were under cooked, burgers had no taste, and fries were soggy. At approximately 3:00PM, I went back to the front desk and was advised my room was ready. I took a trolly to my room. When I got to my room, located on the ground level, I noticed it was VERY OUTDATED. There was a 24 inch LG TV in the room (no options to rent movies), very outdated paintings on the walls. However, the plus side was that the room was clean. After I had unpacked, I decided to go explore the resort - try to locate pools, beach, bars, cafe's, etc. I started walking around. I was able to find one pool which was close to my room. I noticed that the pool was empty - not a lot of people in the pool. I looked closer and noticed that several birds were in the pool. Several birds would just swim in the pool and bath themselves. I was shocked. I looked further into the pool and discovered that this pool was absolutely filthy (dirt, leaves, birds, etc in the pool). I was in absolute shock at the state of the pool and grew disappointed. I then left that pool and walked more where I found the beach. If you are into going to the ocean to float for several hours during the day, I don't think this is the resort for you. This beach had giant rocks placed approximately 50 - 100 meters away acting as barriers. Basically, you were allowed to pass those barriers. I continued my "exploring" and located another three pools, all close to each other (not connected). Only one of the three pools had a pool bar. This was in a sense the party pool. Here they would host activities (games, water Zumba, etc). These pools weren't dirty like the first pool I had been to. The other two pools were just relaxed. Kids would play in them as well (there were no water slides or anything). After spending some time at the pool, I went back into my room to shower and change for dinner. I went back to the buffet and once again, I was disappointed. Not very many selections (pastas, pizza, burgers, hot dogs, etc). Again, NO TASTE at all. After dinner I decided to make reservations at the restaurants on the resort. There were different types of restaurants at the resort. I went to the reservation office was advised by the staff that I was only able to make reservations for 4 restaurants. Odd, since I had a seven day stay. I decided to make reservations to a Mediterranean, Italian, Peruvian, and Brazilian restaurant. The restaurants were OK. Food was a LITTLE BIT better than the buffet. I guess my favourite one was probably Italian. Pizza was alright, nothing special. The Brazilian restaurant was like Copa Cabana (if your from Toronto, you know where I'm talking about), but they had like maybe 5 cuts of meat - chicken, sirloin, pork, and fish). The Medeterainain restaurant was OK. I had ordered a couscous and chicken dish. The chicken was OK but the couscous did not taste good at all. It seemed to be infused with strawberry - kind of weird to me. It's important to note that not all of the restaurants were in the Tulum Section. Some where in the Akumal or Coba, so I had to take a trolly there. I decided to spend some time at the other parts of the resort. I took a trolly to the Coba section. There were probably about 3 or pools here. There were about 2 pool bars. Better than Tulum. Pools were cleaner. 1 of the pools had activities taking place (games, dances, etc). There was also a water park in the Coba pool for the children. Note that there is NO BEACH at the Coba section of this resort, so if you are staying at Coba, you'll have to take a trolly to the Tulum section and walk over to the beach. I also attended Playa Del Carman on one of the days. This is a half day event. A jewelry store called "tour" basically pays for the shuttle to Playa Del Carman (the infamous 5th Avenue - about 30-40 minutes from the resort) in exchange for you to spend 45-60 minutes in their store. BE CAREFUL as the sales staff try to get you to purchase something. Just note that you DO NOT have to buy anything. Once I had finished at this store, 45 minutes later, the bus picked me up and brought me to 5th Avenue where you get to spend 2 hours there. Good time to try any restaurants and buy some souvenirs. After the 2 hours, the driver picked me up and drove me back to my resort. Once my seven days were over, it was time for me to check out. Luckily, I had a late flight departing CUN at 9:30PM. A bus had already been arranged to pick me up for 5:00PM. The resort is equipped with wifi, however it's very slow and only good for 90 minutes. There is an option to purchase the premium internet ($15 USD for 3 days). One night, I decided to purchase the premium internet. I logged on and the screen prompted me to either have the $15 charged to my room or my credit card, I selected to have the room charged. When I clicked "submit", the internet complely shut down and had no access to the internet. I was forced to tether the data on my phone to my computer. Upon checkout, the staff informed me that I had a fee of $15 (USD) for the premium internet fee. I told them that I never even got to use the premium internet as the page had shut down. The Supervisor came down and told me it was my responsibility to advise them that their internet wasn't working. I didn't want to cause a scene, so I paid the fee headed to the airport. Overall, I did not like this resort. The beach had the barriers, rooms were out dated, the food was absolutely the worst part, and lastly, some pools were not clean. I do not recommend this resort for anyone who is considering it. The resort is rated a 4.5 star but I don’t think its close to it. The only positive thing I can comment on are the friendly staff. They were very polite and friendly. I thank them for their hard work at the resort.

Great time

Delicious food, tons of options. Rooms were clean and cozy. Would've appreciated an extra outlet for charging (only 2 in the superior room) but it was not a big deal. A charge pack my partner brought for his vape made it a non issue. I wonder if they'll add some during renos this spring. Could always find a spot by the beach or pool which was sweet. Tasty a La carte but unfortunately 3 were unavailable because of early reno starts. Still was able to get into 3 and had a great experience. No seaw [... read more]eed problems on the beach, it was gorgeous. Great snorkeling along the beach but they could use a public washroom along there! Maybe I was just blind but didn't see one...

Relaxing and clean

We really loved this place, safe, clean, friendly with excellent facilities. Lovely beach and great pool. The kids loved the food choice, the white sands and clean beach. Night shows were brilliant and well organized. In a great location for local visits to historic sites and snorkelling. Great waking up in the mornings to bird song and lots of sun.

Amazing vacation!

This was our 3rd time to the GBP Tulum. Everything was just as good as we remembered. The pools and beach have plenty of loungers. The grounds are impeccably kept. The staff are so friendly. Our room was cleaned 1st thing each morning. The food was delicious and plenty to choose from at the buffet. My hubby is a picky eater so when he says he likes the food you know it’s good. We can’t wait to go back again next year!

Grand Bahia Principe Tulum

The food was amazing always a great selection something different full of flavour! Service was amazing Everything was so clean The animals were adorable Best vacation in a long time Pools were clear

Bahia Principe Tulum

Amazing customer service Our room the grounds the restaurants the beach very clean and manicured Went over and above Hipolito went over and beyond to make all of our dinners to be an enjoyable experience every night. The night show were very entertaining

Beautiful bahia

Very nice resort ,the grounds are stunning . The staff are sweet , the rooms are big and very clean . Great entertainment . Will be returning , thx for a great vacation . The food was very tasty also the alacarts the service was fast . Friendly animals on the property . Thank you for a great time .maureen and Hank beekmans

We had a great time!!

Room: The rooms were beautiful, though we didn't get a King size bed, but two full beds pushed together, which worked just fine. The door to the bathroom would stick and you would have to play with it a little to open the door. The flapper on the toilet kept getting stuck and needed a nudge so the toilet would refill after flushing. The bar fridge also had notably less stuff in it compared to other 4.5 star resorts. The shower was nice and the furnishings were great. The cleaning staff Roberta w [... read more]as also very friendly and accommodating. Things to do: Whatever short comings the room had was made up by the sheer amount of activities to do on the resort or group of resorts and how huge it is. The beach is absolutely stunning. There are these huge rocks near the shore that break the waves so the water is always calm on the beach, staff keep the beach very clean at all times, tables, disposal buckets for cigarettes everywhere if you smoke, palm shelters for shade. There is a beach bar, beach volleyball, there is buffet near the beach, and a swimming pool nearby if you prefer less sand. There are daily dolphin shows at noon, and you can pay extra to swim with the dolphins. There is beach volleyball, trivia, a pool bar, 24 hour snack bar, and the main buffet on Tulum is great. They rotate cultural themes nightly for dinner but also serve breakfast and lunch. Akumal Bar at Lobby Tulum has some of the fastest bartenders I've ever seen, it is a fantastic place for drinks and live music which varies nightly. Remember to tip your bartender! There is also an auditorium near Akumal Bar with nightly performances which are fun. There was a classic rock night, 80s night, and a Queen tribute. The shopping is pretty good on the resort, lots of souvenirs and there is a tequilaria that is decent as well. La Hacienda has some nice shopping, a casino, nightly live music and salsa dancing, and the disco is there if a club is more your scene which starts to get busy around midnight. The reservation based restaurants are all great except you need to aim to arrive before your reservation as it can take you up to 30 minutes to get from say Akumal Bar at Lobby Tulum, to one of the restaurants at Lobby Premier or Coba if you don't already know exactly where you are going. They hold a strict policy of only holding your reservation for 5 minutes and there is no option for walk-ins so if you are 10 minutes late you are turned away at the door. So you need to give yourself a good buffer as you'll be relying on catching bus carts to get around to other resorts. Also if you have any allergies you need to learn to say it in Spanish otherwise the staff might misunderstand what you are talking about. And for anything tricky like gluten, you need to speak with a manager; though we did have a server at Mediterranéo that was very knowledgeable about the menu and again at Don Pablo on our second visit. If you are in Maya Riviera you need to take a whole day in Playa Del Carmen. Best shopping and Mexican food accessible to tourists. Lots of bars with great night entertainment and very lively. Always think like everyone there is trying to gouge tourists. You need to shop around to find decent deals. We took a free bus ride out there sponsored by a private business called Tura in collaboration with BestDay tours. Tura is a jewelry company and they basically trap you in a jewelry store for an hour before bringing you to Playa for 3 hours before driving you back. It's better to spend the 36 USD each way to take a cab to Playa. We skipped on the bus ride back, and spent the evening in Playa and took a cab back that night because there was so much to see. And all the tequila to taste!! There are tours available through your agency at the hospitality desk which I would recommend sticking to, but there are all sorts of stalls throughout the resort. We did a catamaran trip with snorkeling and paddle boarding, as well as rappelling into, zip lining, and swimming in an underground cenote, then ate traditional Mayan cuisine all made from ingredients raised and grown on site. We explored the restored Mayan ruins of EkBalam. And participated in a Mayan protection ceremony. On our last night at Don Pablo they set up our table with flower pedals with a heart at the center. We had a wonderful last night. The trip was unforgettable. Would love to come back someday.