Okay Experience...

A great place for couples. Very quiet resort. Drinks and food only available from 7am-11pm. Pool bar closes very early. Same food served daily - very little variety on a day to day basis. Resort is very close to Cozumel which is convenient for night life and shopping. Great snorkelling and swimming at resort beach. I got absolutely covered in bug bites - sand fleas and mosquitos I think. This has never happened to me at a resort before. My fear was bed bugs however I never found any in the  [... read more]room. Bring lots of spending money if you are an active person as there is very little to do on the resort. Beautiful sunsets and large rooms!

Very nice place to spend a week

The resort itself was spotless. The employees were constantly cleaning and scrubbing everywhere. I found everyone very friendly from waiters, bartenders maids and even the gardeners and maintence staff. The bed was quite comfortable. We quite liked our room. The beach towel policy was bizarre. Towels had to be returned daily at 7pm for laundering. At other resorts, if they are dry, I don't exchange them, as I like to limit unnecessary laundering. The only thing that I found disappoint [... read more]ing was the food. We didn't make it to the single a la carte restaurant for supper, as we could not get inappropriately timed reservation. We did go there for breakfast but found we waited almost an hour for the food. We went at lunch too, and it was much better. The buffet restaurant was so repetitive, it was exhausting. Basically, fajitas were offered from the grill for lunch and dinner every day. The food in the buffet table was often cold. Coffee was very inconsistent, but mostly poor. Desserts were very unappealing, with a very limited selection. There was lovely fresh fruit and vegetables daily which we did enjoy. The sausages were delicious and my husband was pretty happy that there was bacon daily, albeit given in limited amounts. Some of the things I really enjoyed included snorkeling. Octopus, eels,stingrays pufferfish, peacock flounders, and filefish were some of the fish that I saw right in front of the hotel. Animation team - Spanish classes were terrific. Muchas gracias a mis profesores, Alexis, Angel y Diego excelentes. You guys made my week, mis amigos! Also I enjoyed the snorkelling tour and the water aerobics classes. The rock band, Karma https://m.facebook.com/karmacozumel/ and @karmacozumel was great fun. Of all the nightly entertainment shows we have seen at all-inclusive resorts, I enjoyed this the most. Very well done, especially how they picked songs that were appealing to so many age groups. Well done, Fernando, for getting these guys. On the day we were leaving, we were so excited to see dolphins swimming in front of the hotel. That was a lovely end to a fabulous week!

El Cozumeleno rocks!

We had been here 4 years ago and decided to return for a week - we love Cozumel and the fact that this resort is so close to town made it a good option. It is only 10 minutes away from the airport as well - the beach is amazing, with fish swimming around you all the time, great for snorkelling. The service was great, drinks served on the beach, buffet food was always a good variety, and if you didn't like that, could order from the menu, they also offer room service for meals. There is a nice di [... read more]ning room for a sit-down 3 course meal The cons: Hot tub cold and dirty, but we don't do hot tubs Swimming pools a bit on the cool side, but with the ocean there and hot sun, who cares? Not enough lounge chairs, unless you want to get up at 6 a.m. to reserve one Staff are great and very attentive - even when the power was off for 1 day, the town's doing - they rose to the occasion and we hardly noticed! We came back relaxed and happy

Over all great spot

Overall rooms and lobby area need updated Art work. Rooms need updated top blanket. Lobby internet is weak. Lobby could use better lighting or raised ceiling if possible. Clean pools and grounds

Excellen resort!!

We stayed here with our 2 young kids (5 and 8 years old)and absolutely loved it! Room was incredibly big with a nice balcony overseeing the ocean. Very clean throughout the resort and grounds are well maintained. The food from the main restaurant was good. Every day there was a selection of fresh fish, seafood, chicken or beef from the grill. Kids loved the beach, pools, mini putt, snorkelling, and feeding the fish off the pier. We would definitely recommend this resort!

Hotel Pretty good

Hotel was nice, Clean rooms no issues with room at all -my highest priority Food was very tasty but no variety seemed to be same options everyday day -luckily I love fresh Tacos! Restaurant portions are very small and very few seating's each night - ask for absolute or Smirnoff they have it hidden - Tips didnt seem to make a difference in my level of service - Very limited hotel entertainment - Make your own fun bring movies to watch Beach was always windy and closed many days -  [... read more]with red flag warning all week- snorkeling with low visibility Check in was late 11pm and no food at all available - - hotel check in clerk said restaurant was open late but it had already closed - internet access was only on the lobby but I was unable to get any access You get what you pay for - low cost - clean and spacious room -

Great bacation

We got a great price through Katreryna at tripcemtral and great service frime her as well. Elcozumeleno was a very nice place to stay. Staff is excellent and rooms are nice , big and clean. Food in the restaurant where you make reservations was excellent. The buffet at breakfast was great lunch could have been more variety and a bit better. They did have a menu to order from so we did that most of the week and that was great. Really good for snorkelling, the fish swim right beside you. One morn [... read more]ing a baby crocodile showed up but it was contained quickly and we were assured that this was the first time that it has happened. All in all an excellent and relaxing time at this resort.

Had the Best Time!

I have been to this hotel once before and decided to return. I enjoyed my stay here so much. The grounds were clean, food was good, and the al a carte even better. The weather was great except for a couple of windy days but we needed a break from the sun. We were not able to snorkel because of the jellyfish but that was no ones fault, I'm sure they have cleared out now. Im not a picky person so I really saw nothing wrong here. The cleaning ladies did an excellent job on our room and ALL the othe [... read more]r staff was fantastic, working from morning till close and always pleasant. We particularly enjoyed the photographers, Pepe and Diego, had fun talking with them and my friend that I travelled with had a private photo shoot which gave her wonderful memories of her first visit to Mexico. A special thanks to Gabriel the waiter and Pepe the Piano player in the al a carte for the great service and entertainment.

Better than Expected

We found this resort to be more than acceptable in almost all areas. The food was very good with a wide selection, the snorkelling off the shore was excellent and the swimming was fairly good. Sometimes it seemed like the front desk staff should have had more information about their own resort i.e. times of restaurants, policy re: extending room stay. Really it seemed to be one person in particular - maybe he was new? Otherwise the staff was excellent - all of them - restaurant staff, room staff [... read more] etc. Truly an enjoyable holiday.

Outstanding !!

When we first got out of the taxi it all started.the service was tremendous.when checking in i asked for an ocean view room and was upgraded.while we waited a few minutes for our ocean view room we toured the grounds.from that ,we knew we picked the right resort.the food was good as was the great service.we went snorkeling for about 2 and a half hours a day which was outstanding as we saw lots of different fish.all in all it was an outstanding vacation and i will be going back to the El Cozumele [... read more]no Beach Resort.

Home away from home

We are returning guests who first came to El Coz in 1996. We keep coming back because of the atmosphere which is welcoming and casual. The staff is always willing to help from the front desk down to the men raking the beach! As usual it was clean, the food was good and the piano player in the a la carte is not to be missed.(He was ancient 18 years ago) but still plays a mean Phantom.

Different than other Resorts

There were many things that were unexpected on this trip. The unlimited free room service was awesome, I wish we knew about it from the beginning or we would have had breakfast everyday in our room. No fridge, coffee maker, or iron in the room. 2 room temperature bottles of water given everyday. Great view from the room. Pool was very cold; the ocean was warmer. Pool side service was amazing, they brought you drinks and food right to your chair. Snack bar was ok, it really only had nachos, hot d [... read more]ogs, lunch meat, and buns; sometimes chicken nuggets and only once did it have french fries. Beach restaurant at lunch was pretty good, the only thing was if you ordered off the menu it took forever. The dinner buffet wasn't very good at all. There is only one a la carte restaurant and sometimes it took a long time to get food and the menu wasn't the best. You have to line up by 8 am to get a reservation and most people were lined up by 7 am and waited around for an hour to reserve, one morning it was as early as 6:30 that people started to line up. We ordered room service a couple of times for dinner. New Years Eve was a real disappointment. They had a "party" set up in the banquet hall that had no windows to the outside an consisted of tables and chairs and a band. No fireworks, no champagne (unless you wanted to spend $35 for a $5 bottle or $150 for a better bottle). We ended up sitting on our balcony and watching the fireworks coming from the mainland. Last year we were at a resort on the mainland for New Years and it was an amazing party so we were really disappointed. Very relaxing, the usual activities throughout the day: volleyball, aqua aerobics, yoga, bingo, etc. The mini put was really good, well maintained and a challenge to play; hole 14 was out of service though. The beach has a lot of sea shells and sometimes glass, my husband cut his foot on a shell while playing volleyball and actually found glass in the court as well. The ocean was awesome. While you are swimming you will be swarmed by tons of fish, kids would love it (I loved it!). Sometimes there would be a strong smell of sulphur coming from next door which was unpleasant. We would probably go back to this resort, but not during New Years. Knowing what we know now, it would make the trip better the next time. Communication between guests and the resort was lacking, a lot of things would have been better had we known about them.

11/05 TO 11/12/2014 - COZUMEL VACATION

WE STAYED AT EL COZUMELENO IN COZUMEL EARLIER THIS YEAR (FEBRUARY) AND THE SELECTION OF FOOD WAS MUCH BETTER IN FEBRUARY THAN IT WAS NOW - EXAMPLE - ONE MORNING FOR BREAKFAST WE COULDN'T GET SAUSAGE OR BACON AND AT LUNCH THERE WERE NO TOMATOES, CUCUMBERS FOR THE GREEK SALAD. EACH DAY WAS TOO MUCH OF THE SAME FOOD FROM THE DAY BEFORE. NOT ENOUGH VARIETY.

Staff are fantastic

Arrived Nov 5 check in very smooth room was spacious and amazing views. Shower was hot but not great flow. Buffet had limited selection for dinner but the reservation restaurant was excellent. We could order from menu for breakfast and lunch. Pool was cold and beach is rocky but once in snorkellinh wa great seeing many fish

Lovely Resort

My husband and I traveled to the El Cozumeleno the first week of March. The resort is close to the airport check in was very fast. Our room was on the 4th floor of the older section it was wonderful. Very large rooms, although the first couple of days the air conditioner was loud. The ocean view from our room was stunning.We preferred the older section as it was quieter with what we felt was the nicer beach. The food at this resort was hit and miss. Breakfast was always good, lunch was alright.  [... read more]If you wanted a good meal eating in the a la carte is the best choice. You can make reservations easily each morning. One of the main reasons we choose this hotel was how close it is to town. Having dinner in San Migual was great. The snorkeling right in front of the hotel was fun lots to see if you walked to the left on the hotel for 10 minutes you can let the currant push you slowly back and enjoy the sights. The staff were very helpful and pleasant. We would definitely return.

Hot resort

We were at Cozumeleno Cristmas 2013 . Perfect place for snorkeling. You can feed fish at 10 metres from beach. It is ideal view from room to observe ocean cruises, delisious meal, hot jakuzzi at evening under stars and of corse tequila. All rooms are ocean view. It is very smart. Polite stuff. We plan to go next year.

Excellent vacation

There is little I can say about that isn't stellar. The service was great, never had such service at a hotel of this value. The grounds were very clean, the rooms were large and comfortable and the food was delicious and plentiful. My only concern was that the pools were just a bit too cool for me, thank goodness for the hot tub, even in the rain the servers kept the refreshments coming. Thanks!.

Fabulous Resort

The hotel is clean and welcoming. Staff are very friendly and helpful. Excellent beach and great snorkelling. Good food and entertainment. Very family oriented but also excellent for the younger crowd as there are two pools on either side of the resort, the family pool and the party pool! We have stayed here 5 times now and have taken friends and family here and we cannot wait to go back.