Fabulous Resort

Hotel was just the right size (not too large). Very well kept, rooms very clean and food was good. We also liked the Adults only atmosphere. We were a group of 4 ladies and loved everything. The animation team and shows were great. Everyone working at the hotel was very friendly and helpful. There was a lot of seaweed on the beach - could be the time of year. This wasn't an issue for us as we like staying at the pool most of the time. Suggestions for Improvement - Put more signs up to [... read more] educate and deter people from feeding the wild animals. We had an issue with a racoon staying on our balcony all night He made a huge mess. We couldn't go outside. Fortunately we were able to move to the 1st floor. So many visitors think they're being kind feeding these critters but don't realize what a nuisance they can be. Also, an extra mirror in the bedroom area would be helpful.

A fun intimate resort!

This was our first time trying an adults only resort. It was a lot of fun! The resort was a great size, you didnt feel like you were walking for days to get somewhere. The food and drinks were plentiful and delicious. The staff all do their best to get to know you and make sure you have a great time. I would definitely go back!

Very nice resort

We recently stayed at Ocean Maya Royale for 10 days. We loved our experience, excellent food, friendly staff, fun entertainment. The only negative aspect is the presence of algue on the beach but workers do their best daily to clean it up. Water temperature is very nice. Algue is present all along the coast this year.

Very Nice experience

Really enjoyed our stay here. Very good service and amenities. Helpful staff and fun filled experience. I would love to visit again and recommend it for anyone. Nice restaurants offering different cuisine options.

A Winner!

We just returned from our 4th stay at Ocean Maya Royale, which is a clear indication of what we think of this resort. There are so many things we like about it. The size is perfect, easily manageable on foot. As older adults we appreciate the fact that there are no children. The grounds are beautifully kept and we liked the wildlife: deer, coatis, racoons, as well as the many and colourful birds. We found our room very comfortable and always spotlessly clean, and anything we requested (such  [... read more]as a rubber mat for the shower) was promptly delivered. Both pools are well maintained, and while we didn't use the "party pool" ourselves, preferring the larger, quieter areas, we could see that it was popular with a lot of guests, enjoying a lively good time. As for the beach, there was hardly any seaweed, thanks to the workers down there, and there was good access for walking and swimming in the ocean. Food is an important part of any holiday, and the Ocean Maya Royal did not disappoint. The main dining room, La Hacienda, offers an amazing variety of choices at every meal, something to suit every taste. We especially liked the two dinners we ate at The Blue Moon. We were really impressed by the quality of the food there, as well as the excellent service. La Dolce Vita was very good too, and we also liked the Mexican dinner at El Charro. We cannot say enough about the staff in general. Everyone we encountered was friendly, courteous and helpful, cheerful, smiling and so hard-working! It seems their mantra is "Todo bien?", and it always was, muy bien. We would like to mention and thank some of the people who stood out for us: Sara Lopez in the Privilege Office, Agustin Lopez at the beach, Jorge Casanova and the team at The Blue Moon, Vicente and Manual and Adrian in La Hacienda. You all, along with your colleagues, made our stay very special. Would we return to the Ocean Maya Royal? Absolutely! Would we recommend it to others? Definitely!

Enjoyable resort

Rooms were very nice, entertainment staff was exceptional. All staff was very friendly and helpful. Enjoyed the pools and excellent dining, especially appreciated the “ no reservation “ policy at restaurants. The buffet did not keep up with refilling the selections very well at times and the daytime construction along the walking paths was not very attractive. Especially enjoyed Hamlet, Luis, Yessi and Gustavo on the entertainment staff, the hibachi chefs, our bartender Ollie and the persona [... read more]ble staff at the Mexican restaurant

Really enjoyed this resort

Resort is well maintained. Rooms always cleaned and bed very comfortable. Had a few issues with Japanese restaurant that Rodrigo at the front desk fixed quickly. Also had issues with the benefits we were to get having booked through WestJet. Once they figured that out, they fixed quickly. Nightly entertainment was good. Just a couple of acts they shouldn't ever have again but the rest were good. Food was really good at all restaurants. Breakfast a little monotonous but was really only th [... read more]ere for the coffee. Very little beach at this resort but wasn't there to swim and seaweed problems at all beaches in Playa Del Carmen made going in some days impossible. Active and quiet pool as well as loungers on sand are close together so you'd hear everything going on at the active pool. Never bothered us. All wait, cleaning, grounds, front desk, food prep, maintenance staff always trying to please. New terminal at airport was great. So quick to get through and transportation was waiting when we got outside.

Every thing we needed was readily accessible

My 3rd time going to this resort. Love it because it’s a smaller resort and no matter where you are on the resort everything is near by. Food lodging and shows were fantastic. I will go back next year. The staff are cannot do enough for you. The only negative I have is that our room was not made up from when we came back from the pool or beach. After I contacted the front desk, everything was rectified. Also sad that we could not swim at the beach, but pools were great.

Amazing Staff

Grounds very well kept. Clean cared for well. No complaints however it should be noted that the resort is a challenge for anyone with mobility issues. We enjoyed the.variety of food offered and were pleased with housekeeping. Cudos to the amazing entertainment staff who.truly went above and beyond to help make a memorable stay.

Excellent service...small well maintained resort

Recommend this resort Great staff ,good food,clean rooms no complaints Special restaurants excellent good food great service Only issue not a great beach at times piano bar crowded and noisy On checking in had to pay a Federal tax ( $18 US ) which had not been communicated to us by West Jet..

Superb Staff

The grounds are very well maintained and public areas kept exceptionally clean. Food at the buffet is above average and the specialty restaurants are excellent. Pools are well maintained with plenty of beds etc and pool service is efficient. Only disappointment is the beach (a lot of seaweed) over which the hotel has no control. It is raked daily in attempting to keep tidy. All staff are tremendous, friendly, polite and humorous.

Amazing Adult Only All-Inclusive

We totally enjoyed our experience. The grounds were amazing and extremely clean. As were all the buildings on the site. The food buffet was always filled with anything you could possibly want. Everything was fresh and tasty. The Italian restaurant could use a little more pasta variety and sauces. I look forward to returning one day. The pools were excellent, but unfortunately the water was very rough and the beach was a little murky.

Loved it!

Great selection of fresh and tasty food. They didn't have Gluten free bread, which I would have liked. Loved the white sandy beach. The entertainment was amazing. The staff was very friendly. Adults only was a bonus.

Good vacation!

This was the first time we had been to mexico and had a pretty good time. Food was great, staff were very friendly. We would highly recommend the Italian and japanese steak house for dinner! Rooms were fairly clean other than the floors being a bit dirty but to be expected when you are at the beach. The shows were great but nightlife is a bit lacking at this resort. We had no issues during our stay!

Nice resort but would not return.

The resort was small but nice. Very clean. Staff at the bar and in the restaurants friendly. Restaurants were a bit hit and miss. Did not like the buffet at all. Have traveled to Mexico many times and found the quality of the food to be poor in comparison to other resorts. The evening entertainment was good however during the day somewhat lacking. 2 days of our trip there was no entertainment staff at the pool at the all and non-existent at the beach for the entire trip. The beach area was small [... read more] but nice. We enjoyed our stay however I would not return this to resort.

Average Stay

We stayed at the Ocean Maya Royale, and had a relitvely good expierence. We noticed that the resort was very understaffed in all restaurants and bars. The beach was very Disappointing, there was little swimming areas, luckily the pool was right next to the beach. The food selection was poor in comparison to other resorts I've stayed at in the Mayan. I really enjoyed the no reservation policy at the a la carte restaurants, the Italian and romantic dining a la cartes were delicious. All and all it [... read more] was a pretty average stay. Nothing over the top, but nothing terrible either.

Great time at Ocean Maya Royale

My husband and I stayed here for 1 week at then end of June, 2017. We really enjoyed our stay, the room was kept very clean , the food was very good, and the staff that we encountered were friendly and accomodating. We really liked the smaller size of this resort, everything was within walking distance. I can only comment on 3 of the restaurants as we enjoyed them so didn't feel a need to try the Blue Moon or La Dolce Vita restaurant. El Charro (Mexican) was very good, a smaller menu but we [... read more] actually ate there 3 times. The Japanese restaurant was good but it's really more about the show there than it is the food. We really enjoyed the buffet (La Hacienda ), lots of variety and a different theme each night. The Brazilian night was very good , as was the Mexican . We loved Mike's Coffee shop, wonderful latte's and snacks . Wish it opened earlier but there are cappuccinos etc. Available all the time in the lobby bar . Entertainment that we saw was enjoyable but we only saw one evening show and the entertainment at the pool during to day. The entertaiment staff try very hard to engage guest and keep them busy with pool activities, painting t-shirts, dance lessons, Spanish lessons, sushi making etc. My husband participated in the paella making and had a really good time . All in all we really enjoyed our week at this resort and would definetly go back again.

Great spot

This is a great hotel and resort. Solid 4/5. Pool areas were quite loud with music and atmosphere, but that's what we were after. Would return again. Food is great, service is lovely. Even though the weather was a bit cloudy, the hotel staff find lots of things for us to do. Nice that the hotel lobby bar is open 24 hours a day.

Beautiful place to stay

The resort staff were AMAZING! Everyone was attentive, caring and made an effort to get to know everyone! Very clean and well maintained! Food was phenomenal! So many choices. It was great that we didn't need reservations at the specialty restaurants. One thing I didn't like was the upselling. I found some of the sellers a little pushy (massage, privilege package)

Great vacation!

Transport to and from the hotel was clean and professional. We were greeted with a cold drink at check in. Our consierge was Louis, who went over the resort information, and then tried really hard for us to go to a morning meeting for another Ocean hotel. The hotel buildings and grounds were beautiful. Our room had a comfortable kind size bed, my only complaint would be the lumpy pillows. Food was delicious and plenty of choice whether at the buffet or the a la carte restaurants. Bar serv [... read more]ice was good, and prompt service. Evening entertainment was great especially the fire show and the acrobatic show. Staff were friendly and intersted in helping Would definitely return! Had a wonderful vacation.