Amazing? not anymore!

Looks way better on pictures as it really is, in need of a lot of repairs. Tennis courts etc. in desperate need of maintenance. Very noisy evening programs till late at night. Staff very helpful and friendly.

Disappointing

First time in Cuba - the beach was lovely and white, water shallow, water activities a highlight and our reason for choosing this location . Staff was very friendly and service was great especially if you tip early in the week. But food very bland, underwhelming, coffee watered down “American style”. We enjoyed the double espresso at the bar instead. Ate lunch at a local restaurant in Moron and the rice/bean staple was spiced with cumin and the pork was crusted with herbs - 20 times better t [... read more]han at the hotel. The a la carte Cuban dinner at the hotel was the same bland food from the buffet just presented nicely. The Mediterranean menu sounded great but execution was poor - no hint of Pernod in the salmon appetizer, no hint of spice in the Turkish soup, no mustard on the beef medallions with mustard sauce. Dance club music too loud poolside and too late into the night at the theatre stage for those with young families or travelling with seniors. It echoes throughout the room buildings and even our young teens were sick of the bass beat after 2 days. Thank goodness for the quiet pool that escaped the music but there are no bathrooms nearby. Have to walk all the way back to lobby or your room. No investments in the property post hurricanes, courts look really bad but were playable, rooms in state of disrepair with doors off hinges, stained linens, tiny shower heads - even the upgraded rooms that cost more, while water fixtures and glass doors were new, had mouldy grout in shower tile, safes not working, door locks failing. We knowingly booked the 3-1/2 star property but we would rate it a 2.

Fantastic resort

We had a lot of fun, great people! The room was a little out dated, but it was still nice. We hope to go back again in the near future! I found that the employees is what makes the resort awesome. The ocean and pool are amazing, and the shows and activities were very entertaining to watch. Thank you trio central and tryp Cayo Coco

Tryp trip

Well, it's Cuba and you don't expect a lot. The rooms are clean but dated and the a/c works well. The only negative thing was the shower head was original, water came out like a hose, and the toilet required a pail of water to flush. They are still repairing the damage from the last hurricane but it's coming along nicely from last year. Staff are great and polite, always saying Ola and wanting to engage. They loved any little gift you give them be it gloves or gum. The food choices are good but [... read more] they don't rotate the selection enough. Atmosphere was great, always something to do, pools are clean and beach beautiful. Do bring bug spray as the sand fleas are voracious as well as a bottle of Benadryl.

Fabulous Beach

We enjoyed our time at this resort, the staff was friendly and helpful. Great cappuccinos and mojitos at the lobby bar. Be sure to ask for bitters in your mojito or they will leave it out. Service was very good, bartenders would often bring your coffee/drinks to your table, and they would collect the dirty cups/glasses to keep the tables clean. The room was spacious, nice patio door and balcony so we could look out onto the grounds and the ocean. The front desk offered us an ocean view  [... read more]room at an additional cost of 10cuc per person, per night, which was annoying as members of our party were given ocean view at no additional cost. But the dunes are tall, so your view is still in the distance. We had a view of the ocean from our room, just farther away. Entertainment was great! There was music before dinner outside the lobby, a pianist one evening, a clarinet player, a Cuban band, jazz band, a professional singer. We enjoyed before dinner music every night. The dancing shows were good, lots of energy, the dancers rehearsed every afternoon for the show that night. The food was plentiful, though repetitive. There were long lineups at the grill station at meal time when they prepared omelets for breakfast, and grilled meat and fish for lunch and dinner. Lots of cheeses and desserts, pickles and olives. The hot dishes were mostly the same day to day. A pasta dish, a stewed meat, roast chicken, rice, some kind of calamari or fish. There was a smoothie station at breakfast time, a pasta station for lunch and dinner and one evening, the chef was making sushi to order. Half of the resort is closed due to Hurricane Irma's damage, and the rest of the resort had about 200+ guests. It was not crowded, we were very comfortable, no long lines for drinks etc. At full capacity, I think it would be very crowded. The mosquitos came out in the evening, but with the breeze weren't too bad. Bring bug repellent. One of the drawbacks was the pool and beach bars closed around 4pm, so you had to go to the snack bar or the lobby bar to get drink refills if you stayed on the beach or at the pool until evening. However, the distance to the bars was not too bad, as the resort is spread wide along the beach. There were bathrooms at the lobby and near the snack bar/dining room though the toilets often didn't flush. The pool bathrooms were often closed. The beach is beautiful, nice shallow sandbars, soft sand, you can walk a long way, collect sea shells. There were sun shelters along the dunes where you could stay out of the sun if you wished. The breeze kept us comfortable, kept the mosquitos away. We liked the resort, it was close to the airport, it was comfortable, food was good and service was friendly. We would visit again at the beginning or end of high season.

Outdated Resort

To begin with, there are no flamingoes. Hurricane Irma destroyed their nesting areas. Yes, there are lots of other birds, insects and wildlife. Rooms are spacious. We enjoyed our ocean view room with balcony BUT there was NO inroom coffeemaker. There was a kettle & mugs but nothing else. Had a nice deep soaker tub but no bathtub PLUG. And, no radio, limited TV channels and I never did find the elusive free pair of slippers. Just be ready to tip, tip, tip, for every question & request made & fulf [... read more]illed. Next time I'll be prepared. The price was right & the games & music were great. Oh & be prepared for no wifi in your room. $1.00 Cuban per HR. In lobby area.

Dated Resort

Hotel was visibly damaged during Hurricane Irma 2 years ago. Grounds are still being salvaged. Half of the resort was closed completely to be restored. Standing water in pond by snack bar has foul smell. Pool was nice but pool bar ran out of most alcohol each day and shut down by 5pm. We started out in building 2 in an extremely dated room - bathroom door did not shut, toilet did not flush, beds creaked terribly. We upgraded on our third day to building 6. Room was so much nicer. Service by hote [... read more]l staff was wonderful - shout out to Sandro at the Snack Bar - walked my 27 year old daughter back to her room one night to avoid an obnoxious guest. Front desk staff was wonderful to deal with as well. Keep track of your beach towels, they have to be signed in and out to avoid charges at check out. We had 2 go missing from the pool area. Food is what it is in Cuba...you don't go to Cuba for the food lol. Frank, a nighttime security guard is to be avoided. Extremely inappropriate comments and propositions were made to some of the younger girls in our group. Beautiful beach! Beach bar was very small and consistently ran out of stock. Nightly entertainment was fantastic. AC worked very well in the rooms. No spa on site. Not all A La Carte Restaurants were open and the ones that were, were fully booked every day. We chose this resort as there was a group we were traveling with that was already booked. Won't visit again.

Was ok , did have a better stay other times

When I checked in they put me in building 4 , I requested building 2 , but none the less they advised me I can stay in building 4 for 2 days and then move to building 2 , as I was there for 2 weeks , I agreed , when I got to my room in Building 4 , there was no phone ( security, emergency issue ) there was no fridge , and tons of ants in the wash room , as I was only in there for 2 days decided to suck it up , when I moved to building 2 , I did tell the front desk about my concerns , building 2  [... read more]was a good room , the food was good no real issues there , service was good , I have been to the tryp now 3 times and I would go back .

Great Place to relax

this my second time at this resort , great food , great shows at night , the only issue was had no hot water for 2 days but not really a problem , if your looking to just relax and chill this is a great spot .

GREAT Resort!!

We had a great time at this resort - not our first time to Cuba but our first to the Cayo Coco area. It's a great area to just relax for the week as there's not much off-resort other than the usual excursions and the market a 10 minute walk away, although Steve and the rest of the entertainment team really keeps it lively on resort anyways! Check-In: We arrived later in the evening (9pm) and were checked in immediately...it was fast and very friendly service, and they even told us exactly wh [... read more]ere to go for food right away. We exchanged our $ at check-in and got a better rate than at the airport. Rooms: We were in Block 5 with an ocean view, 2nd floor room. The room itself was dated (as we expected) but everything worked fine except for one electrical outlet (but who cares?) The AC was ice-cold, which we appreciated as the week we were there was exceptionally hot - it got up to 43 degrees one day with the humidity - so it was a nice escape after spending the entire day by the pool or at the beach. We were never without hot water, the pressure was great, and the room was everything we needed it to be. Food: We never went hungry, that's for sure! For it being low season, we were actually expecting far less than we received...the buffet was exceptional. After being at numerous resorts in Cuba and the DR, this resort had one of the best buffets and a great selection comparably. We always sat in Fidel's area, he was amazing! The snack bar downstairs was good, nothing special but they did do some great little ham & cheese sandwiches. The only a la carte we went to was the Cuban, and it was simply amazing...better than some restaurants I've been to here in Canada, actually. Definitely take advantage of it! Pool & Beach: We spent the entire first day at the beach, the water was crystal clear with no seaweed to be seen. The bali beds are a great touch! One suggestion - bring a large beach blanket and some dollar-store clips to lay over the top for full shade, otherwise you'll get some of the sun as the shades don't cover the entire tops. Lots of beach loungers available always, and the beach was massive compared to the pictures I've seen. Towards the end of the week it was red-flagged due to the high winds, and the heavy waves did leave some seaweed and a 3-4 foot drop on the beach, but it was still beautiful! The pool always had tons of room, and it was cleaned daily. Watch for crabs though - they liked to fall in overnight and we were usually picking them out first thing in the morning, larger crabs and little hermit crabs in their tiny shells. There was always events going on at the pool, Steve and the rest of the team kept it entertaining and fun every single day! A couple of tips: At the lobby bar, make sure you get a Spanish Coffee or two in the evening as a nightcap - they are delicious (and potent!) Also get them to make you an Aqua Hurricane (thanks Yaniel & Maylan!)...tasty little things! And make sure you go to the evening entertainment, the crew is very talented here! Above all, I would recommend the Tryp to anyone I know...the people who work here are the friendliest and the best I have ever had the pleasure of meeting at any resort I have been to. They really do make you feel so welcome, and we will definitely be back!

Best place on Cayo Coco

Tryp Cayo Coco has always been the nicest place on the island. With its white-sand beach and good stretch of shallow water resting at the beach is welcoming and enjoyable. Rooms are well air-conditioned to compensate for the heat outside, have all the necessary stock of drinking water, towels, warm shower water, hairdryer, mini fridge. We are at the buffet as we were vacating with 2 small kids. The buffet always has soup for the kids, fish, chicken, beef and pork, along with good variety of sala [... read more]ds, potatoes, beans, and tropical fruits. The entertainment and the evening show have been always the best at Tryp Cayo Coco. We have been to other hotels on the island. The staff is friendly and amazing, always smiling and doing their best. The front desk check in and out is fast and very efficient. The management of the hotel is accommodating, correct, and succeeding to keep the hotel enjoyable for everybody as little piece of paradise.

Wonderful stay as usual!!

Stayed June 14-21. Always a great time at the Tryp!! Fantastic weather, beautiful view and great food. The staff is why we come back time and time again. From the moment we arrive to the moment we leave, they always ensure we are treated with great care. Just to name a few great bartenders; Julio Caesar x 2, Guillermo x 2, Michael, Uberlandis, and Eduardo. Also some other notable staff in managment; Ladys, Gelly, William, and Arelys. Thank you for truly making our vacation a relaxing holiday!!

Loved it. Felt like home

I had an amazing time. The atmosphere at this resort is unmatched. You can see they are working as hard as possible to upgrade and improve quality after being devastated by hurricane Irma.Will be back

Mediocre Resort

The food at this resort was terrible - no one goes to Cuba for the food but there was no variety in the food and the lunch and supper buffet were the same everyday. There wasn’t enough food for guests because locals would take all of it and the food you did get was either served cold or undercooked. The whole hotel was run down and not well taken care of. They were short staffed and the staff that were there were not friendly (except a few). The resort was over run with locals while we were th [... read more]ere and they were rude - throwing bread into the pool for the birds while people were swimming, the kids were going around dumping cigarette butts into the pool and peoples drinks. No water pressure or warm water ever. The only good thing I have to say about the resort was the entertainment was good.

Almost perfect!

Food was better than any place in cuba i went before! this is my 6th time in cuba in 10 years. It's still cuba but i was really surprise. The hotel is small and welcoming. I prefer samll places than big hotels. Everything clean and nice. My only little concern is on weekend were local would come in. Never saw that kind of behaviour with local before very dirty habits by letting all their food on the floor or dropping their garbage on the floor instead of in a garbage can...the staff looked exhau [... read more]ted with them and angry but as soon as they were gone smile were back! i would recommend but make sure the person knows what to expect know that side. Also i think they should charge by person not by room maybe that's why staff was short on weekend 10 person for one room...)

Amazing beach

I have been to this resort on a few occasions, I have returned here as I really enjoyed everything about it. This time however I found they were very understaffed. Mind you I still had a fabulous time here. You cannot beat the beach at this resort. I missed having the pizza oven working in the buffet this yr also as well as not being able to have a mojito as there was never any mint, I waited all yr for my mojito fix. I always found the staff at this resort was beyond friendly in the  [... read more]past but now not so much.

Ok resort

the resort was dated. Trying to book the A La Carte was absolutely horrible. Some people in our group had no problems with bookings and others couldn't get one at all. The view off our balcony was very nice but not worth the money, plus others in our group who had not booked or paid the extra for an ocean view room actually ended up getting one anyways. A few times the bars ran out of certain liquor. The entertainment was amazing! The dancers where breathtaking every night. Some staff wer [... read more]e very friendly meanwhile others ( front desk,customer service and the lady booking the A la cartes) where not.

Good Resort for price

It needs a little updating, service needs improving. Beach was amazing. Entertainment was good. Foam party was a blast. Food was acceptable. Drive from airport was quick. Flight was great. Some of the staff was amazing some not so much

Bad Resort

Hotel staff wasn't friendly they only catered to there own.. Service was slow and the the food was bad.. Lots of mosquitoes and they spray right around the time the cafeteria opens for supper so u get eaten a live and have to leave

Mediocre resort

The rooms were decent, beds were like sleeping on plywood. Maids were great, staff didn't go out of their way at all for anything (even with good tips) Alacart booking staff(Anabel) was rude and abrupt . Nightly shows were good( very talented) but typical, not a lot of other entertainment. Food was edible, coffee in restaurant was like swamp water. The stench of the bed of water by the snack bar was unbearable (which is beyond their control) .. the lobby bar was by far the best. Beach was b [... read more]eautiful but full of seashells and seaweed every day. The grounds were a mess every morning, going to breakfast there were plastic cups everywhere from the night before. Swim up bar smelled like an outhouse. Foam party was on the grounds, not in the pool. The highlight of the trip was the view from my room 1061, and the waitress in the Cuban restaurant Mayara , she is amazing best staff member during the entire week !!! .. oh, the lobby bathrooms looks like everyone's bowels exploded, all the time make sure you bring your own tissue.. my poor sister got locked inside the stall, DO NOT LOCK THOSE DOORS.