Great resort!

Extremely well kept grounds, rooms were kept clean but are showing signs of aging. Food ... not fabulous, pretty bland but there was always something to eat. Lots of chairs at the beach, but not at the pool 🤔

Great staff

This is a good hotel if you are on a budget. The hotel grounds are very nice and clean. The private rooms could really use an update! As they have not been touched in over 20 years! The housecleaning staff was great and even though they keep it very clean you can’t overlook wear and tear! Excellent entertainment staff! They make you feel welcome! Serving staff was great! Overall good value!! Unfortunately there were lots of mosquitoes and got too many bites making my stay uncomfortable! Also m [... read more]edical staff is very limited in medication available to them!

Great Value for Resort

My room was clean, air conditioned, comfortable large bed. Plenty of food. Tastiest chicken was outstanding both, freshly sauteed in front of me, and chicken also in the hot trays. Only white wine. No red wine. Spirits were rum only. Plenty of eggs for omelettes, sunnyside up. We had fresh papya and domestic fruits, coissants/fresh baked bread. Ala-cart, Japan was the BEST - four meats, chicken, pork, beef and basa fish; Italian, also great and Cuban. Beach water was too many coral rocks.  [... read more]You need watershoes. Next time I will bring watershoes. Plenty of chairs to lie under shade or sun. Cubans always there to provide chairs. We had an amazing great time every day. Night shows were entertaining and enjoyable.

PCV home away from home

We have been at PCV before and we could see that some upgrades were done during the covid shut-down period. The bungalow blocks were freshly painted, steps going to the second story were replaced in many bungalows, the lobby and cigar lounge have been updated. The beach was beautiful all always, water was crystal clear and its great snorkeling right out from the hotel, if you go a bit further out into the bay. All staff was friendly, helpful, and personal. The food at the buffet is as good as it [... read more] can get with what gets supplied to the resort. The cooks manage to create several different dishes, yet with same ingredients. There was enough fresh cabbage, salad, tomatoes, cucumbers, and peppers to create a variety on our dinner plates. The bread was better than a couple of years ago. There are enough scooters for rent, but very few are actually in good working condition, so you might have to wait a couple of days, if you want to rent a scooter. Reading some of the bad reviews on Tripcentral about this resort must have been written by tourists who came to Cuba with wrong expectations in the first place. We have not seen any rude/negative behaviour from any Cubans (staff or guests), yet it is not difficult to find fellow Canadians behave rude, careless, and disgusting; leaving plastic cups everywhere around the pool area, filling half filled cups with cigarette butts, etc. What is most disappointing is to see guests leave plates filled with food as they leave the buffet area, which will then have to be thrown into the garbage, while the cuban people outside of the resort have no food to speak of. Shame on those tourists! The resort PCV is dated, but kept clean. Its the staff that makes this resort stand out from the other resorts in the area of playa Pesquero.

A great resort!

We like units being only 2 stories and 16 large rooms per unit. Our room was clean, the water was hot and very room had a balcony. The grounds were well maintained and all areas were clean. The beach was amazing!! Food was what we expected for a Cuba.

Jan 1 -8/2023

Before I review the resort I must comment on the travel experience. Every detail that Sunwing controlled was delayed from start to finish which was a major fail. I would definitely look for a non Sunwing travel package the next time we vacation. On to the resort. This is my 9th vacation in Cuba and first time at the Playa Costa Verde feel that I can fairly compare this to the other 4 star resorts we've stayed at. The rooms are very dated and would barely rate them 3 star. There are no ocean f [... read more]ront rooms and ocean view would be a stretch as there is a natural wetland between the resort and beach so not worth the extra surcharge. We were in a ground floor room and all through the week there was construction noise above us, ie moving furniture, running water, sometimes til 330am. Called front desk on four separate occurrences of which one call was answered and noise stopped but resumed the following night. The grounds were well kept and appealing to the eye. The staff in general were not very inspired. There were a few friendly faces but most seemed like they didn't want to be there. As far as the tourists go, 90% Quebecers. Large groups, very loud and obnoxious. Would avoid this hotel on that fact alone. Also found that the hotel was hosting locals as well, apparently a perk mandated by the government. Not a problem with them being there except I found the resort amenities strained by the influx, was not able to get a seat at the buffet one night, had to eat at the snack bar. The food and drink were the worst we've had in Cuba over the years. No potatoes, no mojitos, no cereal. I know that the food offerings are usually repetitive in Cuba but there was little variety to choose from. Of the a la cartes, Cuban was best, Japanese second and Italian would be a pass. Not sure if this is a complication due to covid or the ongoing embargo but it has noticeably deteriorated from our last visit (at a different resort). Met people that have vacationed at the costa verde for 13 yrs and said that this was the worst that they've seen and would probably not return. As we are beach people, that is the saving grace of this resort. One of the best beaches we've been to, not over crowded and plenty of activities aside from soaking up the sun. Fantastic snorkeling right from the beach, volleyball courts busy and entertaining, non motorized sporting equipment always available. Beach loungers usually available but safer to get out before breakfast and reserve. Not too overcrowded like the neighbouring Pesquero, the whole beach side by side, six rows deep! We decided not to do any excursions but were disappointed when the scooter rentals out front were unavailable due to multiple breakdowns. 75% were out of service due to a lack of batteries. Shoppers are out of luck, this is a out of the way location and the trinkets and souvenirs are not widely available. There is a small flea market across the street but mostly hustlers looking to buy what you have. We enjoyed our vacation in the sun but feel that the issues with the airlines and the constraints with the resorts, apparently a Cuba wide problem, would probably avoid Cuba til things get sorted out.

Terrible resort!

The rooms are so dated it's unreal. Had 2 move twice. Third time a have a room and it's has ants everywhere in our toothbrushes. The front desk Staff are rude and obnoxious. The wait staff at the bars just stand around whilst you wait to get a coffee ect. The front desk staff demand a tip when you go there there's one man inaparticular. He wears designer clothes and is as rude as they come. Still have 4 days to go and not a good place. Only decent thing surprisingly is the food. The manageme [... read more]nt need to take a look at there best practices. This has put a bad taste in my mouth on Cuba as a hole. Will not be coming back to Cuba.

Good for the price

The resort is very homey, cozy, clean and staff are super nice and friendly. I’m a repeated customer and like this resort very much. But there is a huge difference compared to last year. Many things are lacking, food is very poor, this time there was no fish in a restaurant/ buffet. I guess it’s not a fault of hotel management but rather the outcome of current economic situation in Cuba. We were not hungry of course but tired from the same daily menu. Another thing that bothered us are mosqu [... read more]itoes or tiny flies which are on a beach and biting terribly… I believe they can do something about it, it wasn’t so bad last year… overall it was a good vacation. Just wishing Cuba to get better and people to stay strong to overcome this situation.

Good Resort

Good ground, room, dinner and services. Nicely manicured gardens and flowers. Beach is not far away. Room cleaning lady was not doing her job and the toilet was not flushable mosttimes due to water shortage. Internet service at the lobby but with limits.

A nice experience

It is not our first time in Holguin, but it is our first time in the Costa Verde hotel. Playa Costa Verde is not a new hotel, but it has wonderful grounds (which is important to us, we like walks), a nice long beach and a pool, and it is reasonably maintained. We considered newer hotels such as the Iberostar but the Iberostar has a tiny little beach with no shade. Get your mosqitto repellent (the trees on the beach are mosquitto traps) and your sunscreen and your are set. We had 10 days of perfe [... read more]ct weather and a nice experience and we would return.

Amazing and nice resort

Over all it was good experience. Staff were very friendly and helpful. But there were shortage of napkin. Not only that I had issue with sand flees. I got a lot of skin irritation. Beach and swimming pools, Restaurants were Okay. Gym and medical center was not bad!

Great Resort, Amazing Staff

This was our 7th visit.Upon arrival we were warmly welcomed by the staff My home away from home. Although the buffet was a little less desirable, there was always something to eat. The staff are amazing. Always pleasant, go the extra mile to make our stay much more fun. Thanks Roberto for my nightly spanish coffee. Perfecto!! Thank you to all the staff for making our vacation a pleasant and memorable one!! See ya soon

Amazing resort definitely go back

Every clean resort room was amazing . Plenty to eat and drink Entertainment was very good Beach was beautiful . We will be back We meet amazing people there Rolando, Kenia , Dilia, Maylin and many more . Beautiful people . ❤️❤️❤️

Hôtel not recommended- Playa Costa Verde

Voyage with Trip central Hôtel not recommended- Playa Costa Verde Thursday 25/08/2022 We get in the airport (Montreal) they gave us the tickets to embark in airplane; the first problem met us there: they gave us a different place from what I asked the Trip central’s representative, which I paid more $200.00Canadian Dollars to have a comfortable seat for my wife and me. In the airplane: the company OWG, I think it’s a (new company), I stunned! Charm Captain, and People and services,  [... read more]they give us a meal for dinner, different from AirTransat or Sunwings: which We went with them Cuba last trip. In the bus: everything went smoothly, we arrived in the hotel; we met by the receptionist, he gave us the room No. 1112, I asked him if we can see the room first before chick-In he told me the room O.K but we don’t have another to change it. We took our dinner hoping we see a good service in the restaurant tomorrow. Trace of Spider in the room (1112): I tried to call the reception many times, but nobody answers, we slept this night anyway, there is no hot water to wash ourselves. Friday 26/08/2022 No hot water to take shower, we tried to wash our faces, to go on to the restaurant taking the breakfast, it seems very poor service, we went around 08:00 o’clock, it seems a shortage of food!!! We went back to the reception telling them - the room smell bad because it’s near of the stook rooms of the housekeeping department, and a lot of strange Insects - and we want to change the room. He answered me we can’t change the room now; we will change it after 16:00, I asked him about his name he answer ‘Roger’, I asked Mr. Roger is there any manager or Supervisor to speak with, He entered the back office, and came back with a charmed person called Mr. Miguel (Michael) in English, and he told me to pack my Luggage’s to move from the room to another (2827) , Somebody from bellman helps us to move over there, then we decide to go to the beach, but there is no beach’s towels, it solved. In our way to the beach its smell very bad, we found a Rotten Canal, and I asked the guard about and he told me what it means it likes a (protected reserve) But it’s smell very bad. We continue to spend one hour on the beach, and back to change and take shower to go to take lunch at the restaurant. A water cut-off when we get back from the restaurant. Saturday 27/08/2022 Early morning coffee at 06:30 waiting for breakfast 07:40, back to the room, it’s very hot, preparing to go to the beach around 10:00, same dirty Canal, we passe it to the beach, I went swimming when coming back I swallowed water the people grabbed me to the shore, I vomited a lot, they send me to the hotel’s clinic for treatment with Dr. Ricardo, after two hours we (my wife and me) went back to the room, a lot of bad things happened today the water cut off also, I’m almost dying to today, I can’t go to eat I asked them to bring some food they brought it badly things after 2 hours 45 minutes. This hotel worth two stars maybe a motel!!! Sunday 28/08/2022 Playa Costa Verde, badly managed, Reception: they give the room’s keys for whole the stay and give the internet code for 5 hours you have to go back to renewing the 5 hours, I asked them: why you didn’t give the internet code as the room key’s they didn’t want answer!!! About the restaurant: it’s badly managed also, after one hour there’s a shortage of food, they should know how many guests they going to serve and put the food on course like not one shot but three times to serve all the people. And lately the water-cutting problem it’s very bad!!! Monday 29/08/2022 Always the water cutting off, and the electricity also. I found Insects in the bathroom Treatment at 09:00 with Antibiotic Injection. Tuesday 30/08/2022 A little of anything better than nothing: breakfast, and to the Clinic to take the Antibiotic Injection for treatment. I went to the restaurant at 14:12 to take lunch, but nothing to eat; I went public relation, it seems nobody care. You have obliged to take from what’s leftover or You have nothing to eat!!! When we went back to the room, we found an invitation from the Hotel direction for supper at 06:00 PM, Wednesday 31/08/2022, to honor the Canadian community in the Italian restaurant. Wednesday 31/08/2022 Early morning coffee in the lobby at 06:15 until breakfast time 07:30 after going to the Clinic to take the last antibiotic treatment, and back to the room. At 09:00 went to see the Doctor and take last date treatment. Back to the room, around 13:15 we went to take lunch it seems that there a shoring of food, the food not enough!!! At 18:00 We went to the Italian restaurant, I felt that the hotel’s direction feels guilty for us, for that reason they invite us to forget the bad things, but we don’t!!! Thursday 01/09/2022 It’s our leaving day we wished to close our eyes finding ourselves home to Canada. Coffee in the lobby at 06:30 my wife came, went to the restaurant for breakfast, around 07:45, back to the room to prepare our luggage’s around 12:45 the bus came to pick us to the airport. All the staying there is no hot water at all. Conclusion: I need my money back $1516.00 + $200.00 = $1716.00 , Bad Trip, Bad organized, and bad Hotel.

I have nothing nice to say about this resort, suppose to be a 4+ star resort, I will not even give a 1 star.

Terrible food, terrible drinks, This was my 40th trip to Cuba, never went for the food as I expected that, but that was by far the worst ......that beach was clean but very rocky for the first 10 meters or so going in the water, but then nice sand. I love Cuba and I will go again but never to that place or beach again.

Awesome resort

food was good, rooms clean, layout of resort was not too large so everything was conveniently located . Will come back in the future, the beach was one of the best I've seen. The shelters where a nice to have since they protected you from the sun all day.

1st Time at this Resort

We have traveled to Holguin many times. We usually stay at the cheapest resort available because we are more interested in seeing friends instead of enjoying the resort. It is a smaller resort, everyone gets to know you over the span of a week, if you like that experience this resort is for you. The pool area is nice the beach is great. It is in a bay and well protected, on a windy day the ocean is still calm. I would recommend water shoes as it is rocky getting into the ocean in most places. [... read more] The food was a step above what we usually experience although it is good to know only 3 ala carte restaurants can be booked on a 7 day vacation. I thought we could book a restaurant every night. It was pleasant staying here but in my opinion it is not worth the extra money to stay here compared to a cheaper resort.

Great Resort, Wonderful Staff

Due to Covid, my experience at Playa Costa Verde wasn't as perfect a vacation as I am accustomed to. But I was pleased that some of the regulars that I have not seen in 2 yrs greeted us with open arms and made us feel right at home. I did find that there was lack of some of my favorite foods ( bacon, fruit) but I can only blame COVID for that. The A La Carte dinners were exceptional. It was very hot (34C) for 9 days and found that our air conditioning was not fuctioning at full strength. I appre [... read more]ciated the fact that the locals were visiting the resort, but did not appreciate the fact they pretty much took over the resort. Some of them were pretty rude. All in all it was a great time and look forward to going back again

Amazing vacation!

Our family went to this resort in March 2022 and we had an amazing time! Great weather, good food and an amazing beach that you can snorkel right in front of the resort or walk the white sand beach. The market is just across the road for shopping and many excursions available. The staff was friendly and attentive and our pool bartender Jesus, was the best! We will definitely visit this resort again!

Food was great, staff amazing

My daughter and I stayed a week. The trip was affordable.we had a great experience from start to finish, our flight was great staff were fabulous aboard. The hotel was clean and followed all covid protection measures. They were very accommodating for a 3 year old. Our maid kept our room clean every day and staff always attended to ask if I needed anything for my child. She absolutely loved the kods disco in the evening, and the food in both the buffet and the a la carts were very tasteful. Even  [... read more]my 3 year old enjoyed the food.room was spacious and the bed very comfortable.Definitely recommend this place totally worth the price and more.