Alright Resort

Overall the resort was an okay experience. However I did not enjoy the food or any of the buffets. The sushi bar was good and Dragon Wei restaurant was okay but I would not recommend this resort if you are a "foodie". The atmosphere was very party scene, lots of young adults drinking all day long. If you're staying in the "adult only" resort, prepare to not get any sleep. Neighbors on both sides of my room were very loud - all hours of the day/night. Otherwise, the swim up bar and bartenders wer [... read more]e amazing, as well as the beach and ocean. Overall the resort was kept clean inside and out. Unfortunately had to pay a fee of room service "delivery" when checking out. Also, when ran out of USD and Pesos, could not find an ATM that worked on the resort, had to leave the resort in order to find one in a convenience store.

Awesome resort

Everything was great! we all had a blast in the pools meeting new friends and the swim up bar was a nice feature. The white sand and blue water beach was just steps away. Highly reccomend this resort

Loved Grand Oasis Cancun

My friends and I are all in our early 20's and this resort had it all. I must say though if you are bringing a family or don't really want to party this probably isn't the resort you want. If you are looking to party for a week on a beautiful beach and in a big pool than this is the one for you.

Great resort if you like to party

If you like to party, this resort is for you. Drunk people are loud at the night, when they stumble into their rooms, and there's some questionable going ons. There's a lot of extra fees associated with this resort. We got the oceanfront room, so WiFi, and the safe were included. Be prepared to shell out more money for the black wristband. You get way better restaurants and access to more bars and a private beach area. At best, if you're Canadian, this is a low 3-star hotel. If you're in your 20 [... read more]s and looking to have a good time at the beach club, etc., this place is for you. I don't recommend this for families, or people who are older and can afford a better stay elsewhere. As a woman, ladies, be vigilant and have a designated person who's alert at all times around the club area.

Bad service and outdated rooms

Rooms are old. Mini fridge was not stocked up on arrival and they only stock and every 2 days with minimum product. The room did not have drinking water. Extra charge for safe $7 a day. Customer service is very poor. Swimming pools are only cleaned first thing in the morning and not maintained throughout the day although there are large amount of people swimming. The buffet food was very poor quality and very small selection, it seem to be leftovers from other dinners the night before

Awesome vacation resort!

This resort was clean and well maintained. Beautiful grounds, lovely beach and pool areas. Many restaurant choices with well prepared meal options. There are quiet areas and busy areas with activities and music most all of the time. The evening entertainment was always enjoyable at many areas over the entire resort.

Amazing trip!!!

This resort was amazing! I would definitely go back and would highly recommend. Beach - I love going to the beach and swimming in the ocean. I'd been to Mexico before and knew that some of their beaches were quite rocky, there were coral reefs and not the pristine beaches of Cuba. I did a bit of research and this area of Cancun seemed to have the best beaches. I was not disappointed! There were a few days were there was quite a bit of seaweed on the shore, but it was so windy all week that c [... read more]ouldn't be helped. The water was warm, clear blue and delightful. Hotel/grounds - This is a big resort. There seems to be a quieter end and an end that's more catered towards partying. We were, luckily, located in the quieter end and couldn't have asked for a better spot! Close to the stairs on the second floor and nothing was more than a 5 minute walk in either direction. We had a swim up pool bar on our end, entrance to the beach, a coffee shop and multiple restaurants to choose from. The grounds were lush and well maintained and there were wild peacocks roaming about. Service - Service was good. No one seemed to press for tips and they were all appreciative when they were offered. There were always lots of staff around to answer questions/help out. Food - We had the grand oasis bracelets (not the pyramid exclusive) and there were still 16 restaurants to choose from and over 12 bars. We didn't have time to try them all on our week there! All of the food was fantastic, in particular the BBQ. I don't think there was any meal that I didn't enjoy. I loved that the 'a la carte' restaurants didn't require reservations. To avoid the wait, eating earlier than the majority of the crowd was an option but anytime we had to wait for a table wasn't more than 20-30 minutes. Entertainment - This is billed as the entertainment resort and it didn't disappoint! Smaller versions of 'cirque du soleil' style show 5 nights per week, a casino on site, nightly cabaret and other entertainment. There was also a night club and several bars. There wasn't a shortage of entertainment any night of the week. Location - The hotel is on the strip in Cancun so for $1USD you can hop on the bus that goes up to the market or the city in a matter of minutes. We didn't do any excursions this trip but there were plenty available nearby.

Could have been better

If your looking to party or hang out with 20+ year olds this resort is great. The food was mid grade. Our room was cleaned twice in a week... that I was not happy with. I was not happy with the minimum bar options and that there are some bars you can’t get into at all without paying 25$/person per night you stay. The views were nice from the rooms, but the top floors balcony’s are much smaller then the other floors. It was nice to get away but for the extra money I would go somewhere else.

Nice resort but too big

The hotel is very clean and beautiful but for my taste its too big you need to walk a lot for everything. The pools are very nice and clean. The buffet you wait in line for all meals for at least 20 mins. The a la carte are not as long to wait and are good. The rooms are clean but the last day we were there we found 3 cockroaches. The service in the room for great. The shows as night are beautiful. The wifi was not free and some other stuff that was told we were getting we couldn't get we had to [... read more] pay.

Stay away

Not a place for an enjoyable vacation. Old and dated hotel, terrible service all around, definitely not family friendly. Go somewhere else!!! Emporium hotel a few doors down is superb for families with children. Clean and quite.

Was not so happy with resort

I was not happy with the hotel as it did not have 24/7 drinking bars nor did my room have a safe. Although julia from trip central helped me out A lot and made things very easy. Although I booked a early trip back because the hotel was very bad. And very bad service. I had to wait 20mins to get a drink. At a bar.

The Grand Oasis

The trip was fun, and the beach and pools were very good for partying with friends. Would recommend this place for groups of friends in their 20's/30's. Definitely would not recommend this resort for children. Also, be warned that if you go and you are under 25 you will get charged $30 USD as soon as you walk in without being warned. Also, you are expected to tip everywhere you go despite that its an all inclusive, and water is a very scarce resource. You get 1 bottle of water each day on t [... read more]he resort but if you want more than that you pretty much have to beg. There is a convenience store across the street that sells it.

Grand oasis

1- Non refundable 30 dollar insurance fee upon arrival which was never indicated to us. 2- Limited to a select few restaurants and activities without vip black wrist band which was not specified when buying the all inclusive package. 3-limited to 1 bottle of water a day and could not buy or find any bottled water on the resort. Had to go off resort to buy water. 4-food made our party sick and was very limited. The Italian restaurant was the only good spot and Gregorio the server wa [... read more]s excellent. 5-servers/bartenders demanded tips for everything or would not serve you. Overall, we enjoyed our stay due to the pool bar, beach and nightlife. I would hardly call this resort an all inclusive based on points specified above.

Horrible!

Rooms were disasters. No blankets, terrible service. Not clean. Mini fridge didn’t work. Party resort for sure, but still should be held to standard. Food was decent only at the steak house but the buffets were absolutely terrible.

Poorly Run Resort

Stayed here during mid march and was very disappointed with my stay. The staff here for the most part lack any kind of customer service - unless you are female or tipping they will not serve you. One instance at a pool bar the bartender refused to serve me as I wouldn't give him my hat. The only staff who were truly a pleasure to deal with were the ones working in the coffee shops. The food here is beyond disgusting and lacks any kind of quality/care. The meat is low quality (when it is actua [... read more]lly cooked) and the rest of the buffet food looks and tastes like its 5 days old. The a la cart restaurants are just serving the same buffet food on a plate and the staff at these restaurants are also tip demanding and lack any care for their job. The resort is full of 20 year old "dudes" running wild drinking four loco and cause mayhem at all hours of the day and night. The staff at the hotel also have many extra fees including wifi, safe and will even try to say you damaged a hotel room (as they did with me on my first day of checking in). I was accused of damaging a door that was made of scrap wood and after demanding to speak with the manager, it was determined that the scrap wood used was not cut straight and the door was not damaged but just had a gap in it (not a crack) The best part about this resort was the beach and being able to get a chair at the pool or beach anytime of the day. I would not recommend traveling to this resort.

Worst Resort I have EVER stayed in, in my entire life

I will start by saying the beach and ocean was stunning and beautiful and the pool area was standard. I have NEVER in my life received worse service. My biggest issue was not being able to have water. I have never called down to a front desk to have them tell us they were bringing water up and just blatantly never came multiple times. We fought the whole 7 days for drinking water which is completely unacceptable! The room was also the worst I have ever stayed in. Filthy when we arrived. It serio [... read more]usly looked like the place got robbed as there was no furniture minus a broken table, metal chair and the bed. The walls are paper thin and connected to the next room with no proper door or lock. My partner and I could hear everything going on in the room next to us. The service at the restaurants was generally poor and the food was lower-medium quality. I felt like most staff was rude or stand off-ish and we tipped well so this was a big disappointment. You can only really get drinks in the pool and it was busy at all times, so getting drinks was sometimes tough. Their website gives false information RE: the upgrade to the black wristband. My boyfriend and I made the best of our trip but I would never recommend this hotel to anyone.

Great Hotel

It would've been nicer to have some service at the beach. There's no bar at the beach. Bartenders were limiting drinks. Perhaps it was because it was March break for certain countries. Food was mediocre at best. Buffet was the same old thing day after day. No meat no nothing no themes . Not much to do at night.

Fun times but upgrade to black

The hotel itself is beautiful, but the rooms a/c hardly worked. You also have to pay for everything wifi, lockbox in room. Which they dont tell you from the start. Upragde to black membership also. The hotels restaurants were amazing for black members (vip) which made up for all the other stuff All in all great experience. I wouldnt go back because of the hotel, but because i set that place on fire haha ( not literally)

Beautiful!

Absolutely beautiful resort and beach! Food was good. Rooms were clean. Was disappointed with the lack of entertainment on the resort. Service was slow majority of the time. Could have been due to being there over spring break. Overall, very nice resort. :)

Average vacation

This hotel had its pros and cons. The hotel is beautiful to look at from the outside. Kept very nice on the outside and the beach and pools where very nice. Restaurant staff very nice, bar staff money talks and definitely under staffed for the size of the hotel. Check in and check out take hours. And if your in need of any help you my as well forget about it because no one is there to help you or if they do once again you wait hours. Room keys quit working at least 6 times when we where there an [... read more]d the extra costs to do anything on the resort was rediculous. They call it the entertainer resort and there is some entertainment but just like every other hotel there sure wasn’t something going on at all times like I was sold on.They don’t help with luggage and first impressions they don’t make you feel very welcome. Rooms where clean but had a really bad smell and outdated