Beautiful Resort

The layout of the rooms were fabulous. Large bathrooms and great showers. A bit noisy during the night. The food was delicious and plentiful.. Friendly and helpful waiters and waitresses at every meal. The bar tenders looked after us promptly. I had invited my family to celebrate my 80th and all 7 of us enjoyed our stay.

Amazing staff

We were here with a group of girls at the end of November. I have to say the staff were amazing from the entertainment to the staff in the restaurants. Our room was renovated and very clean. We had an issue with our toilet and they kept sending someone until it was fixed. The food and the restaurants I found were really good. I have issues with certain foods and they made sure all my needs were met. They are renovating right now so we were diverted to differently areas for walking but once we g [... read more]ot used to it we were fine. The smell from the epoxy paint was very strong at times and gave me a headache a couple times but can't be helped when renovating. The beach was washed up so we had to go over and swim at the Royale next store. If you love to swim in the ocean and not walk far to do it this is not the place for you. However if you love the pool there was always something going on there and they did their best to keep everyone entertained. Would love to see the hotel when renovations are done. Thanks to staff for making us feel so welcome.

BEWARE MAJOR RENO AT THIS RESSORT

Staff are amazing, but I would think a ressort would close down for RENO'S. Jack hammer ,paint smells most of the ressort was barricaded no access to it...... Was not relaxing.Ressort should tell travel agencies who put this package together so they could inform us. Will not return

O.K. resort

this hotel was not up to par - a few things advertised as hotel having did not exist. There was only one "a la carte" restaurant - the "il pescatere" an Italian restaurant which was very nice - but the other two were closed "Maria's" and "Health" and under construction. The Brazilian restaurant was NOT "a la carte" but rather more Buffet style - as there were no menus - and the food was not that great. The main buffet "Albatros" was a disappointment as the same food(lunch and dinner) was ser [... read more]ved everyday, cold and the variety was very limited. There was no self dispensing alcohol bottles in the room (as was advertised) and you could tell where the bottles were at one time as it was now sealed and the wall redone.. The beach was very limited with really no swimming ability in the gulf because of all the algea. I would not recommend letting children play on the beach.

Amazing Vacation, Great Resort

The Service was outstanding and we loved everything about Gran Porto. The Room was perfect, the Staff was very friendly, the variety in the buffet was very good, location was right in the heart of Play Del Carmen.

Great resort Gran Porto Resort and Spa

The rooms are spacious and very clean. The hotel is not huge but big enough. The lobby is small but very homey. The people who works there are very nice and help you with any questions you might have.Enrique Vazquez at the restaurant is excellent with the people... he will help, guide you any way he can. If there is a table you like he will always make sure you get the same table. It is not a big beach or a big pool but the workers at the hotel make it work. Always a chair at the pool or towels  [... read more]no need to go early to reserve.The liquor is international and your fridge in the room is always filled. I like this hotel because its small and cosy. You are close to 5th ave. one block away.

1st class all the way

we have always stayed at a large resort as we like large selection of amenities that comes with... but never again. we are sold on a smaller venue. the service was amazing, we were not just a room number but guests with names. staff were all helpful, friendly and HAPPY , they all seemed to love working there. room was clean, and well appointed. bed typical hotel bed. comfy enough. food at buffet and all restaurants was brilliant... so good, well prepared, well presented. beach and pool [... read more] 5 star... entertainment mediocre, but being in playa, by the strip made this a non issue, all the entertainment one could want literally 2 min walk away. the spa and weight room 1st class... we will be back to the Grand Porto

Great resort

Resort was great and service was excellent. All the restaurants were great especially Italian and Mexican. We did not spend too much time on the beach or pool but it was okay. We went to 5th Ave. quite often since it was so close to the resort. It was very safe. We will go back again. We really enjoyed our stay there.

12th time, alway's amazing.

The resort is spotless, the food is excellent, the service is second to none. Many of the same people are still there from our first visit. Meet many friend's that also have been returning for year's.

Mixed Feelings

Pros: Food/good Beds/ok Room/good Shower/gd pressure Ac/good Pool/good Location/excellent Staff/excellent Room cleaned well Entertainment ok Cons: beach washed away and kinda dirty No variety at snack bar No access to buffet from pool area. Need to be dry and covered to access buffet. No swim up bar at main pool Pool to deep for kids Takes long time to get drinks at poolside but they work hard. It was a nice building. I might return but not soon. Woud try something different ne [... read more]xt time. Check in was confussing. They did not tell us directly that our room was not ready. They just tried to delay us. If they would have told us we would have to wait 2hours we would have just used bathroom to change and access pool. But they did not for quite some time. So the kids were restless. Once we got an answer we changed and went to pool. Just frustrating.

Best vacation ever!

This resort is AMAZING - I will definitely be back! The service, A+. The food, same. The location could not be better - beach in front, 5th in back. I will be recommending it over and over again, and hopefully be back soon!

Perfect getaway

The hotel has a prime location in playa del carmen. You have the ocean at your feet and fifth avenue a quick stroll away. We had a fifth floor room conveniently located near the sushi/ swim up bar. The rooms were nice and for a change, your balcony was a continuous deck overlooking the road. We were initially disappointed by this but really enjoyed it. The hotel is immaculately clean. The 4 restaurants were great; the Brazilian was decent but the Italian and Mexican were fantastic. The buffet ne [... read more]ver failed to give us many options. The staff were the best I have met to date and we genuinely felt welcomed. The beach front was fantastic, and my only complaint for the whole trip was the ocean was hard to swim in due to large rocks. I was told this was due to a tropical storm that damaged the frontage. It seemed like they were rebuilding the area, bringing sand in at night. Most people hovered in the pool, which we also enjoyed. The spa was great and as a serious athlete the gym was very adequate. I rarely take the time to write these, but as we had such a great time, wanted to share our experience.

Great experience

I travel a lot and was not looking forward to going to Mexico very much. The food was good and there was tons to do within walking distance of the resort. The pools were very nice and clean. I was very pleased with the over all experience.

Fantastic customer service

Prior to traveling, we requested a king size bed in our Oceanfront suite. We receive the king size bed in a family suite (with bunk beds) and an uncovered balcony. We requested to have our room changed to have a covered balcony. After 2 days, Ana was able to switch us to another room with two double beds with a covered balcony. Room and view from room were great. There are no bathtubs in rooms but otherwise has all the amenities and are very clean. We travelled with 3 other couples. The other co [... read more]uples had oceanview suite and hotel rooms. The suites are double the size of the hotel rooms. The food was good. The daily selection on the buffet was the pretty much the same each day. The customer service was fantastic. They we very accommodating. Oscar Cach was our waiter at the buffet for breakfast and lunch. Every morning he would have our coffees, juices, hash browns, sausage and ketchup brought to the table. One morning, I wasn't feeling well and wasn't planning on coming down for breakfast. I called room service to order ice cream. Room service would not send ice cream until lunch. So I decided to go to the buffet and see if Oscar could get me some ice cream. To my surprise, Oscar was in the process of sending ice cream to my room. What great service!!! I love that you didn't have to make reservations for the a la carte restaurants (except the Italian). The pool is great and there is always lounge chairs available. The beach has large sandbags due to the previous hurricane damage but just a short walk there was a great beach. The location of the resort is fantastic, only 1 block from Fifth Avenue, 15 minutes from the pier to take the Ferry to Cozumel. However on Friday night, you could hear the bass from the music from a bar until 5 am. We could only hear the late night music the one night. One recommendation for the resort is to have a luggage scale so guests can weigh their luggage when leaving.

Great Resort!

We were trying to decide between this and the "Royal" as we wanted to be downtown....I think we made the right choice especially for the cost...the service was fantastic....the food better than average (especially the Italian restaurant)...and our room was gorgeous....our only "nitty" issues were...draft beer and wine not so great...shows were at 8 PM which conflicted with dinner...and....make sure you know what you are asking for when you choose your room....Ocean "View" (which we got) was beau [... read more]tiful a room but was not what we expected...make sure you ask for Ocean "Front" if you "really" want to see the ocean....overall we loved our stay...

Great resort

Beach is washed out but resort is well kept and suites are beautiful. Staff is always there to help with every need. Location is amazing right on 5th ave. good was great, selection of restaurants A+++

Nice Resort

Hotel was very nice. Just walk around the corner to 5th avenue. Great service. Thank you Maria you are fantastic. Beach not so nice. Pool ok. The best thing about this resort is you can go to the town in just a few minutes. It is safe to just walk around and look. Lots of fun.

Nice, clean resort..great service

love the location..walking distance to the famous 5th avenue and close to the action food is good , but repetitive, very clean rooms and excellent service ..the beach is not very nice, but we like the resort and the location

Great Location

Being located in Playa Del Carmin is great for evening walks and people watching. Service at the Gran Porto was over the top. food was above average but the beach is erroded. would go back in a minute. loved my stay.

Amazing Resort

Right in the heart of Playa del Carmen and 5th Avenue! Comfortable, intimate resort with exceptional staff who provide exceptional service. Excellent massage therapist with personal touch. Cleanliness is utmost throughout. Terrific sushi bar with stunning view of surroundings. Front desk staff and concierge staff exceptional attending to every desire or concern. Our 10th time visiting our home away from home!