Wonderful resort

Every part of this vacation went smooth. The resort had everything the staff was amazing food and drinks were delicious. The upgrade of room was worth the money. Upgrades ment we had private check in and access to self sever food and bar and a pool shared with just the other upgraded rooms. We were treated exceptionally well. Everyone was friendly and helpful.

I thought the place was great

I was happy with the premium upgrade rooms benefits The private lounge and pool was great. The staff was amazing . The service was super. The buffets were organized and again the staff was incredible. I didn't have an empty plate or an empty drink for no more than a minute when a staff member would be right there to get me a drink and take my dirty plate away. Overall great great great

We love Allegro Cozumel!

Lovely resort, well manicured grounds, lovely rooms, great stretch of ocean, friendly staff, nice private lounge for premium guests - would definitely recommend booking premium level. We will be back.

Understaffed and not a quality resort

We travelled with our family - 8 in total. Our room was closest to the disco. Understaffed at the restaurants; no refills of drinks. Ice cream and coffee machine always broken. Pools were cold. Staff at front desk made no extra effort. Couldn’t get into a la carte restaurants. Buffet was so full one night we had to wait 30 minutes. This was supposed to be a special vacation and I’m disappointed all the money we spent to have a week like we did :(

Great Resort

The food was good. There were a lot of nice activities onsite, like beach volleyball, aquagym, soccer, yoga. There was included snorkling equipment for one hour. There were a lot long chairs on the beach. The staff was nice.

Nice resort except for the rooms

The rooms at this resort are terrible. They're small, dated, not the cleanest, and our upper-floor room had a leaky roof (so did our friends'). Staff aren't quick to repair the roof, they just ask whether it's leaking on the bed (if not I guess it's not a priority), and tell you to move all electronics away from the leak. Beyond that, they attend to it when they see fit. There was a distinct smell of raw sewage in our bathroom all week. You either get a king-size bed or two double beds, and it b [... read more]ecomes very difficult to switch if you don't like what you initially get. The walls are paper thin. You can hear your neighbours conversing at normal volume even with your door and windows closed. In the evenings, the show/entertainment can be heard from almost every spot on the resort, so bring earplugs if you're a light sleeper. If the quality of the room makes or breaks your vacation, do not stay here. Nice beach and pool areas, very clean, easy to get a chair in the morning, bars and washrooms are well-located. Service is good (except for front desk). The food is great, lots of variety and good quality. I have several food-related sensitivities and I had no problem finding adequate meal items. The meal times are great - they don't hem you into a two-hour lunch window, etc. Drinks are served in reusable (not disposable) plastic cups, and there are no straws. So if this type of thing bothers you, bring your own. There's no lobby bar which is a bit odd. This resort is geared towards families with small children- there is a pool dedicated exclusively to kids (play structures, water slides, etc). It looks like a great place to bring kids. The resort is small and easy to navigate.

Good value

We like the Allegro for the low-rise buildings, cleanliness, reliable food and its lush and well-maintained grounds. The Caribbean is warm for snorkelling and the middle pool on the grounds works great for lap swimming. A highlight was the yoga with lovely Miel three mornings a week.

Decent value

Allegro is a great choice for families with young children. The entire resort is kept spotlessly clean, the food is good, and the rooms are comfortable. However, the doors between rooms cause serious noise transmission. Overall this is a decent choice for the price.

Some key points

This is a beautiful resort. Very clean and amazing landscaping. I travelled with my boyfriend of 7 years and we did truly have an amazing time. However, this is a very family friendly resort meaning there is no 24/7 bar. No real lobby bar, it’s upstairs above the lobby with a pool table and air hockey so there’s always kids around and no smoking is allowed up there. The beach and pools are gorgeous but space can be limited so go early. Book you a la cartes within your first 2 days. Also donâ [... read more]€™t be afraid to rent a car and tour the island, it’s worth the $60. Also if you’re there for sleep request a ground floor room because the second floor has a thatched roof which carries so much sound!

Well Worth the Value!

Positives: Perfect sized resort, less than 5 min walk from Main lobby to beach; Grounds, pools, amenities were in excellent shape (no cracked pool tiles) Kids pool area was loved by our kids and kept them very busy; Drinks were excellent, a lot of premium brands and made well; Staff was great,very friendly and majority of them spoke English; Beach was awesome (a little seaweed) the volleyball court was front and center with a lot of activity; The entertainment staff was great around the pool;  [... read more]the food demonstrations at the pool were excellent; The dive shop was very professional and excellent to deal with; diving from this location was very good and sites were close by; Rooms were clean and updated, Beds were very comfortable; Evening Entertainment was great, something different and professional every night; Kids club was located in an excellent location; Food overall was good but could use some improvement, Japanese was excellent, Italian was not. Negatives: Rooms were tight for 4 people; 2nd floor rooms leak in heavy rain; rooms were noisy from people outside; Hot water in room was hit and miss - more miss; Kids club was an excellent facility but needs to have more engagement and scheduled activities; Times between when the buffet was closed there was no real place to get good food (sports bar food was crap); Having to book Restaurants; The biggest negative I found was you could only book 2 a la carte restaurants within one 7 day stay - dumb.

Good

Grounds were beautiful, well kept. Rooms also nice, small but nice - liked the hut idea. Food was ok, experienced better in other resorts in Mexico. Since we were limited to two a la carte choices (although we managed to get a third), the buffet for lunch and dinner was very repetitive. We were also not allowed to take any food out from the buffet so each meal had to be a sit down one (even if you wanted a quick snack).... we had no grill available during the day by the beach or pool so now [... read more]here to get a quick snack with the exception of the sports bar which often had not so attractive choices (hot dogs, etc.). The resort would also benefit by having somewhere to get a coffee/latte. They had two machines only, one was out of service the entire week we were there and the other only available while the main buffet was open. The Beach however was incredible, friendly staff and our weather was amazing so it made up for what we were lacking. I would recommend the hotel if someone was looking for a decent affordable place as the beach is incredible, great location to explore Cozumel, plan snorkel and/or scuba diving activities.

Average Resort .

The resort is isolated as far as shopping or dining out. Approximately $30 USD to take a taxi to town. We booked the premium package which was probably not worth the additional cost. It did get us a room close to the beach and one extra a la cartel booking. The lounge was nice and at the beach with a private pool, but shade was at a premium at this pool. Rooms were nice, although we had to keep a towel over the floor drain in the washroom to block sewer smells. Maintenance came twice and declare [... read more]d the emergency solved- not so- but the towel did work. Food was adequate but certainly not great. The buffets (lunch and dinner) were usually crowded and line ups were normal. These was a first for us. Evening entertainment was nothing special and even repeated one act during our week there. The beach is small but nice. Don’t expect your own space or palapa, too many people. It is a family resort so expect plenty of wee ones, especially on the beach. They don’t seem to use the kids pool but prefer the beach. Snorkelling off the beach is great. Starfish, rays and many varieties of fish are regular sightings. Staff are wonderful and always friendly. We were also disappointed that wifi was not free anywhere on the resort with an y of the packages. For 12 USD per day, we opted to block our contact with the outside world. It did get cheaper if you took the entire week at 56 USD which is still expensive. All things considered, probably won’t return to this resort.

New Years Fun

Our family of four, with two teenage daughters, stayed at the Allegro Cozumel for one week over New Year’s. We had a wonderful vacation and met many very friendly people. Our girls had a great time participating in the activities offered, especially volleyball on the beach. The staff was always working hard and very friendly. The resort is very pretty with lots of palm trees and greenery. The pools were fun and the beach is nice although the water wasn’t as clear as we expected. The food was [... read more] always good with plenty of options to choose from. The only downside with the food is that there is only one restaurant for lunch. There was always a line up during peak times although it was only about 10 minutes and the food was always good once we got in. We loved going on a snorkelling trip and exploring the island by Jeep one day. The resort did a great job on New Year’s Eve. There was an excellent, special meal at the buffet restaurant and then some really good entertainment with an acrobatic show and a super fun band to ring in 2019. All in all, we experienced a very fun and relaxing vacation!

Amazing resort!!

Great resort for family fun, the entertainment was excelllent. The service was great and rooms really felt like the outdoors. I really like the entrainment in the day/time as well. I also like the a la chart Resturant’s the had

Great trip

This was our second time at the resort this year. Rooms are clean and spacious. Loved the hammock. Good food at the a la carte restaurants. Stayed in building 65 thru the premier upgrade. Close to beach.

Amazing resort

Wounderfull place people are very friendly. We met the executive chef. Italian restaurant is a must. Drinks were expertly made. Snorkeling right at the resort was great. We did a day trip to a local reef. Check in needs improvement.

Phenomenal resort!

I simply can not say enough about this place. Super clean, food is delicious, service outstanding. Love the authentic bungalows, everything is very close. I would definitely love to return with my family.

Nice Relaxing Vacation

We enjoyed our week at the Allegro Cozumel, the grounds were well maintained and kept clean. The maids did a great job, the room was always clean and the fridge was always restocked. The food was good for an all inclusive, I found the oriental alacarte was the best out of the 3. The staff were excellent, they were all friendly and helpful.

Allegro Cozumel

The resort is small, clean and very quiet. The rooms are updated but walls are paper thin making it difficult to sleep if you are in bed early. Food is ok, not much selection if your not Mexican nationals. Reserving the specialty dinners was difficult, they seemed to have issues with reservations and timing. Date and times we were told were not available, were, to friends who booked a day after we tried to. The food at the sports bar was terrible, I complained, next day there were hot dogs.  [... read more]The employees at the front reservation desk did not resolve concerns, rather skated the concern, came back the next day and spoke to a women who did resolve. The beach and water was great. I won't be going back to this resort, was good to try it, gained some understanding. I went to scuba dive, The dive center was good, good service and the dives were great with very experienced dive masters, top rating to Pro Dive Although the rooms are updated and clean, I gave it a fair rating due to the paper thin walls/ceiling where the next door folks can be heard a fair rating

Great Resort

I think this resort Is great. Accommodations were good although the bathroom smells a bit bad because of the water in the toilet. That was a bit hard to stomach by the end of the week. The food is pretty good. I've seen alot of people complain about the italian and Mexican restaurant but I thought they were pretty good. The weekends get busy with lots of locals coming in, so I would plan excursions for the weekends and enjoy a quiet empty resort on the weekdays.