El Dorado Royale is one of the best Adults Only properties!

Our second stay at this property did not disappoint, we are still so impressed with the service, their attention to detail, the quality of the food & the overall comfort of this beautiful resort that we may even go back for a third. The staff is friendly, efficient, discreet & very hard working! This chain is doing lots of things right & their staff obviously take pride in their work because of it. Training, English lessons & exercise facilities are provided for the staff in a brand new buildin [... read more]g. Much of the produce served in the restaurants is grown in organic greenhouses on the property & it is delicious! The a la carte restaurants are a pleasure to dine in & for the most part there is no need for reservations nor are there line ups. There are bicycles available, a well equipped gym, spa facilities, Starbucks, beautiful meandering walking paths & stunning grounds.

Beautiful resort if you pick your room wisely!

hotel is beautifully maintained and has amazing staff - we never had a moody staff member! Food is exceptional! Recommend upgrading to a premium room to get exclusive use of a quieter pool. You can always sneak into the other more exclusive areas of the resort which have more pools abd pool bars! Main pool is loud & the towel game is strong. Beach isn't great. Entertainment was varied and decent quality. Overall I recommend this resort and was super happy with my travel advisor's recommenda [... read more]tions!

Meals a royal pain!

Though the hotel and food were very good, meals were poorly managed during a peak time when hotel was full. All meals were a la carte, no buffet option. We arrived and were told all the reservations were booked including New Years! The whole reason for our trip! We ended up waiting for a table at every meal. Up to 2 hours! When we complained, management gave us reservations for New Years but when we arrived we were turned away with the restaurant saying they don't take reservations. We ended up  [... read more]with the main hall making a table for us away from the festivities. What a dissapointment. Won't be back. No way.

Amazing honeymoon retreat

Beautiful resort, Loved every second of the beach, pools bars, and restaurants. Staff were so pleasant and willing to accommodate you in anyway they can. Food was phenomenal and exceeded our expectations. Our room was gorgeous although a/c was very hard to regulate and we were on the top floor so next time I think we'd prefer a ground floor room.Just a couple complaints, the first one while 24 hrs room service sounds great in theory we were very disappointed on the length of time it took to get  [... read more]it. It took 2 hrs for us to get a cheese plate and fruit platter. We also tried to order room service for lunch one day and I was on hold for 30 min and never go anyone to place our order. While most restaurants are always accessible it would have been nice to enjoy room service in our rooms. The second complaint I had was we were not informed by anyone at the hotel that our shuttle pickup and flight times had changed. We spent an hr waiting in the hotel lobby and asked a few people until finally we found out our flight was delayed their for so was our pick up time. It would have been nice to have known so we would have planned to not check out and enjoy more beach time. Neither of these things ruined our trip by any means and we would definitely come back to this hotel. A Paradise Oasis for us it was!

Best All Inclusive vacation yet!

This resort is huge and so beautiful !! But so spread out you feel very comfortable wherever you go. Lots of good food at many restaurants and plenty of bars spread out so you are never far from food and drink. The jacuzzi suite was very large with a balcony and big shower with lots of pressure and hot water. Beds were so comfortable with all amenities in room we needed. Workers all over cleaning, pruning and serving drinks on beach, very friendly.Shuttle golf carts all over to take you any wher [... read more]e for free at quick intervals. Only downfall is the beach "view" due to all the large sand bags that look like whales and the triangle shaped concrete blocks in the ocean . They are there in order to rebuild the sandy beach and grow a coral reef which was destroyed a few years ago by a storm. The good thing is it creates a calm swimming and wading area closest to the beach since the blocks and sand bags are a break wall for big waves, the sand was perfect with straw umbrella stands for shade and lots of loungers. We enjoyed it very much, pictures of the beach are less pleasing. Food was excellent and staff were great. I would highly recommend this resort for newlyweds and middle aged couples. Not the greatest if you want a party atmosphere, more for relaxing and having a good time. We will return!

Wonderful honeymoon

We thought the resort was amazing! Great service although we had some issues with getting out minibar restocked with water. Loved the restaurants. Pools were too hot but it was hot out. Our personal concierge was very helpful with booking our excersions. We did have a problem with one of our excersions with the shuttle not picking us up.

Wonderful vacation.

Grounds were kept impeccably cleans. Stayed in a casita. It was wonderful. Staff were amazing. Food was great. Lots of choices of restaurants & bars. It was quiet at night which made for good sleeping. The only negative thing is that the casita had a damp smell to it.

Eldorado Royale....An amazing destination resort

Our trip to the Eldorado Royale was amazing, we could not get over how clean and well kept the resort was. The staff were amazing, always ready to assist if needed and always friendly and spoke. Food is excellent. Absolutely not one negative aspect to our trip. We will definitely be back.

For foodies and relaxation!!

Overall the food is amazing! Definately read the reviews about the food, it is gourmet style and a la carte so portions can be small, just order lots of food! Recommend cocotal for buffet breakfast, and make sure to do Fuentes the culinary theatre it was really good!! In other reviews it says the beach is an eye sore, it's not that bad, but it's really not swimable with the rocks and seaweed. The pool is nice! One issue is my husband had to get up around 7-730 every morning to go to the beach or [... read more] pool to reserve a spot. Overall we would go back, the food was amazing, service was good!

Great resort

This is a higher end resort but not 5 stars. Food was exceptional compared to normal resort standards. did not having to be sat to eat all the time and wait times at restaurants were a problem. Staff and grounds were great. very large resort even with golf cart service its a lot of walking.

Great time at this resort!

This was out 3rd time to a Karisma hotel, specifically the El Dorado Adults Only Gourmet Inclusive. The food is top notch and the service is second to none. We were on the Casitas side but had access to the full resort. All parts of the resort have a personal concierge in their section who will take care of anything resort related for you such as booking a candlelight dinner on the beach or having a bath drawn and champagne brought to your room on your anniversary night (actually I think they a [... read more]ctually do that one automatically). There are pool servers and beach butlers. On the Casitas side there are a few more perks and each section of 12 rooms has their own pool and bartender. The beaches have a lot of coral but we were able to find some great sandy sections to walk out and swim near their artificial reef they are building for the environment. And with the coral we had some great snorkling and saw some cool fish. One person we were with saw a stingray! I would totally recommend this resort and if you can afford the upgrade to Casitas you will not be disappointed. The resort is as advertised!

We love this resort

this was our 2nd visit to the Valentine Imperial this year. We love the beach (minus the weeds), the grounds and the food. the staff was great. we had a bit of trouble with the a/c in the room but issue was quickly resolved.

Mind-Blowingly Amazing!

Outstanding food, service, rooms and pools. The only downside was the beach, but everything else was so amazing that it more than made up for it. We were in the swim out Casita section and we'll worth it.

Beautiful Resort

The resort is perfectly maintained and every little detail is taken care of. We stayed at the Casitas portion and our concierge was amazing. The food was incredible and we had a fantastic time. Our room was perfect and we always had everything we need. The only complaint was that the wifi was often difficult to access due to limited bandwidth at peak times. The beach is not for swimming as there was a ton of seaweed and barriers but the pools are amazing and if you want to lay in the beach caban [... read more]as that is great as well.

Amazing Honeymoon

The hotel was clean, romantic and full of life. The food is out of the food. Everything is made fresh with tons of flavour. The staff is so friendly and helpful. The nightly entertainment was so much fun. The hotel is very close to Maroma which offers a wide range of day trips and activities. Would most definitely go back or try another Karisma Hotel.

Fantastic resort!

Staff, grounds were great! Food was outstanding. Wish the pools were more active...only the main pool had music...too many quiet pools.entertaient was great, service was outstanding, food was incredible.

Wonderful getaway!

Everything about this resort was first class! The food was wonderful and so many different places to eat at which were all great. Service was always with a smile. Our swim up room was perfect for a quick dip and very close to the beach- steps away in fact. We would recommend this resort to anyone.

Resort that has it all!

Amazing resort with all the amenities and more. The staff are friendly, hard working, and will accommodate any requests made. Great resort to relax or have fun. The location is excellent as it situated between Cancun and Playa, and it is also a quick ride from the airport.

Absolutely the very best!!!!!

Fabulous!!! Food was fantastic, pools clean and abundant, rooms clean, staff wonderfull. Best resort is Mexico!!!!! Have been twice and would go back anytime for a total relaxing vacation. Beach was fun, feed the fish!!!

Amazing trip

I love this place...the food is over the top...even the room service is great at any time of the day....staff are exstreamly polite, always saying hello..the only person that was rude was a hostist in the Italian resturant by the lobby...the pools were great...if I would criticize anything it would be the ocean with the cement blocks and large black bags....I will be coming back