Not worth it... Butler service is a joke.

Stay at Royalton for a week Jan 1 -8 and I can honestly say this is no 5 Star resort. The service is poor and when you do find someone to get you a drink they are miserable. We paid extra for the concierge/butler service and that was a complete joke. Make sure you wake up at 6am to get a chair that the beach or else forget it.... The Diamond Club is tiny . I have stayed at many resorts in DR and this one was the worst by far. Not to mention being harassed by time share reps everyday on our st [... read more]ay. Try Hard Rock or Paradisus instead.

Topnotch Hotel

Well maintained hotel, rooms were airy and clean, food was great, beach superb and the pools good. Room beverage fridge could have been stocked more efficiently but it worked out. I would definitely consider this hotel again.

Great Resort !

I loved the resort layout! loved the room and bed, Very comfortable. Food was great however the small buffet was just ok. Service was amazing, the staff was very friendly. The pool was fantastic. The ocean was very nice however if you walked 5 minutes to the right it was much better. The hotel was very clean.

Good resort

clean, modern amenities, should have elevators and better entertainment. food is good. staff was good. Will recommend to others. Spa is good as well. Only disappointment they try to sell you the diamond club.

Best hotel ever

Rooms, Food& Drink, Grounds, pool& Beach were all great. The service was excellent. Free Wi-Fi everywhere on the resort. Free calls home to Canada & USA from the room... The steakhouse was the best restaurant by far.

Diahrea there and back

Hotel looked fabulous however the climate a bit too hot to enjoy. They could have had more shaded walking areas to and from amenities. I got what can be described as a stabbing or burning pain in the gut area and around the back that lasted for 3 days. It may have been food poisining.

Great Resort

The resort was beautiful and clean, the food was amazing, the rooms were well appointed and the staff were friendly and helpful. Everything was in close proximity, so not a lot of walking required. Would definitely return!

Great vacation

The royalton resort was beautiful. Clean, minimal bugs, beautiful clean beaches. The grounds were maintained. The rooms were kept clean. No issues with any staff members. Everyone was friendly. Good family resort.

Awesome resort!

Beautiful resort! We were there for my daughter's wedding. The grounds and the food and the staff were wonderful! Only complaint was there was consistently a shortage of towels, both in the room and at the pool.

Amazing Vacation!!

This hotel was more than we could have hoped for ! The grounds are beautiful and very well kept. The service was impeccable. Rooms are very clean and bed super comfy! Definitely will be returning !! :)

Beautiful resort, fantastic service, amazing food

Overall this was an amazing resort. Everything was nearly perfect. The food selection and quality was superb. The service was five star with incredibly pleasant staff. The grounds were upkept beautifully and the pools were great.

Amazing resort!

The resort was renovated approximately 1.5 years ago. Looks modern and stylish. The accommodation, food, service, the beach and atmosphere was great! Had an amazing time! We would definitely recommend it to family and friends.

Incredible Resort

This is a must resort to stay at. Everything is fantastic.The food ,the room, the service, the staff. THe beach is beautiful.. Wide, white sand and it goes for miles in either direction. Drink and food service at the beach. Stay in a Diamond Club room.

Royal treatment

Had a wonderful time. Food excellent. Rooms cleaned immaculately twice a day. Saw 2 shows that were really fun too. Best resort I've been to so far. Want to thank Yessenia, Berenise and Elvera at the playa bar for their Excellent service and making us feel at home. They made us laugh everyday and made our 9 year old daughter feel very special. Took the banana boat ride twice too. The guys who arrange the water sports were really great and I felt safe with the activities. Took dance lessons twice [... read more] and water aerobics. The guys who do the activities are wonderful. I highly recommend and am considering going back which is something we've never done at other resorts. Thank you all at the Royalton for a special vacation

Great resort!

Beautiful resort - lots to do and variety of restaurants to select from. Kids waterpark was great as well. Staff are friendly and go over and above to ensure a great vacation experience! Entertainment was great as well - don't miss the Michael Jackson show on Saturday night!

Excellent Family Resort

Great location, nice clean long beach, food was very good which was a concern of ours as our children are picky eaters. The waterpark is an added bonus that the kids liked which made it an overall excellent family vacation.

Best Family Vacation Yet!

My family of 5 travelled to The Royalton Punta Cana from Feb 21st-28th. We travelled with Sunwing airlines which was just okay. We had some delays in leaving related to weather conditions and de-icing. On the way home, we decide to stay at the resort longer and cab to the airport instead of taking the provided transportation. Unfortunately, our flight home was delayed 1.5hrs and we were not updated on this until we had been waiting at the airport for a while. Despite this minor setback, we had a [... read more] FABULOS family vacation. We chose to purchase the DIAMOND CLUB package, which proved to be the only major disappointment of the trip. We were told we would be treated to premium booze but every time we would ask they either didn’t have it or were out. In addition, we are not really ocean people and did not spend much time on the beach; however, this resort has an exception beach (beautiful sands and clean clear ocean water). The beach service appeared to be the only real benefit of the package. We travelled with another family who did not purchase the DIAMOND CLUB package and they received equal service as we did. They were able to get into each restaurant without needing reservations and had access to all of the amenities we did minus the Diamond Club lounge (which provided nothing but mini appetizers aka mini cupcakes or a piece of shrimp in a cup). They also did not have a butler, but that also proved to be a disappointment as our butler was very hard to track down and provided very slow service—he often forgot things. If we were to go back, we definitely would not make this purchase again. On a positive note, the resort was beautiful and we could not have asked for better weather. We were located in a central building (6) and found the rooms were beautiful and updated. There was a slight lack in storage space but other than that they were more than accommodating. The concierge in our building was exceptional, his name was Francis and he went above and beyond to help us and make sure we were always satisfied. Francis definitely helped make the trip enjoyable and relaxing. We spent most of our time around the main pools. They were always warm which was nice. They appeared to be a central attraction during the days. Because of this and due to a lack of seating it was very difficult to get a spot around the pool. One day we got up at 7:00am to reserve chairs (as suggested) and even at this time it was difficult to find any. A big issue causing this is that people from the Memories resort come over to use Royalton’s pools and amenities even though they are not supposed to. There was no enforcement against this obvious issue which left many disgruntled. We also found this resort to be highly populated with young families with kids. This was not bothersome as we have a 9 year old but for our 21 and 19 year old may not have been as well suited. During the day there were several activates held during the days by the entertainment crew including yoga, Zumba, dance lessons and games. We have never participated in these activities on previous trips but thanks to Nemo, Francel and Cappacino was encourage to do so. The entertainment crew was energetic, enthusiastic and fun and kept our days busy. We were able to interact with them every day and they were friendly and always making us laugh. The Memories waterpark (which you have access to if you stay at Royalton) also helped keep us busy an entertained. The slides were thrilling and fun for all ages! In terms of the food, we were very satisfied. We were skeptical due to things we have heard in the past about the food in Dominican. Of the 5 members in my family and the 5 in the family we went with no one got sick during our trip. Our favourite 3 restaurants that we strongly recommend to anyone going to The Royalton would be 1. The Hunter Steak house 2. Zen 3. Grazie Tattoria. The buffet was also good, typical buffet for an all-inclusive vacation. Opa also offered a fantastic lunch for seafood lovers. The restaurant and bar staff were hit and miss—for the most part they were good. The bars often got congested and sometimes service and attention were difficult to receive. There was also a language barrier for us which caused some confusion and difficulty in ordering sometimes. The post dinner entertainment was fantastic! We have travelled to many places in the Caribbean and find that the entertainment can get repetitive and sometimes can be boring. This resort had some of the most captivating and memorable entertainment. They presented a range in entertainment including shows, live music, acrobatics and beach parties! Overall, this was one of the best vacations my family has been on. We would definitely choose to go back to this resort if the opportunity presents itself in the future. If you are contemplating visiting this resort, we recommend you visit and see all it has to offer!

Good hotel, room view terrible

Overall the hotel was great. Very disappointed spending the amount of money we did and was put in a room facing a green fence and hearing the workers driving and walking down the lane by the green fenced all the time day and night.

Complete Relaxation and more......

This was our 10 time to Punta Cana and I have to say this was up there with being the best resort yet. Rooms are beautiful modern and well looked after. We never had to ask for anything and the turndown service at night was a nice touch. Restaurants were all great. Really enjoyed the steakhouse, the Greek and the tapas. Great food service and presentation. The beach was absolutely gorgeous. There were plenty of pools to choose from. The Dips swim up pool was our favourite. The service was aw [... read more]esome. This is a nice resort to get around. Everything from the pools to the restaurants and the bars were all easy to access. All in all I would highly recommend this resort to anyone singles couples and families. Thanks to all the staff for a wonderful experience at the Royalton Punta Cana.

Great resort

Very clean and well-run. When the safe in our room wasn't working, a manager accompanied the maid while she was cleaning our room to make sure nothing was amiss (and the safe was fixed quickly after). For a resort, the food was surprisingly good -- especially the steak restaurant. In terms of entertainment, the Michael Jackson impersonator was one of the best I've ever seen, and the beach party was super fun.