It was okay!

For a vacation with small children hotel was great on the weekend where locals came in with their families to enjoy the beach/food. During the week it was empty and finding things to do for the kids was difficult. The kids club people tried their best and we really appreciated it. Activities were overpriced and there was nothing on offer for smaller children, but taking an uber and venturing out was easy and safe. Everyone at the resort was friendly and helpful. The VIP lounge concierges  [... read more]were great and gave us some great advice on where to go visit and where to go eat outside of the resort . Food on the resort was reasonable. Not great, limited choices, but not bad either. FYI: Really aggressive timeshare sales peoples wait for you near the breakfast buffet and follow you around until you agree to a meeting.

Not as expected

This resort was definitely not what we expected. It says 4/5 star resort but its actually more like 2.5/3. Its almost like a retirement resort with the amount of elderly guests. This isnt a place for young couples/ adults who want a more lively atmosphere. The food was not great and its surprising how minimal the selection was. The rooms were lackluster, very dated and could use some touch ups. There was constantly sales people walking around the resort trying to sell you vacation packages, whic [... read more]h became pushy and annoying. In the evening there was no where to lounge and have drinks. We’ve never seen such poor entertainment… Some nights we found ourselves going to bed early because of nothing to do. The only good thing about this resort was the beautiful location and views of the mountains in the distance.

Very nice resort

The resort was beautiful, well layed out and taken care of by the hard workers there. The hotel rooms were very nice and spacious. A couple of minor complaints would be the toilet running all the time, the toilet paper roll holder right beside and the same height as the toilet seat and the shower head that was brutal. Also the air conditioner that left a puddle of water in the hallway of the other room we had. The staff was always friendly and treated us well. The pool was beautiful but the lac [... read more]k of available umbrellas meant that we spent less time there. There were always a lot of choices of food and drink and the entertainment was spectacular. All in all we had a great stay.

Substandard by any definition

First of all the food was bland, repetitive and overcooked. Fake orange juice and under ripe fruit was the norm. The rooms were extremely outdated with a septic tank system requiring used TP to be garbaged rather than flushed. The hotel refused to honour its rule to not allow reserving pool lounge chairs in the shade, many being left unattended for hours on end. Entertainment was pitiful- recycled MJ tunes and similar. On the plus side- nice beach with minimal seaweed. Would I go back? Not  [... read more]a chance.

Nice resort but horrible beach

Small and nice resort, friendly staff. The pool and beach are missing a lot of palapas. If you are not up by 7:00am good luck on finding any shade. You are not supposed to reserve any chairs but that is not enforced at all. Some guests reserved both pool and beach which is not fair for other guests. We reserved the Adult only section which we had sunbeds available which was great but by 1:00 the wind on the beach was so strong you couldn’t stay there at all. Because of the wind the waves were [... read more] strong and the sand was moved so much that there could be a step down or up of a foot or more to get in or out of the ocean. You couldn’t see your hand in the water because of the churning of the water. I love the ocean but only went in twice in 7 days. The food was OK but nothing to be mentioned. If you are a beach lover I wouldn’t recommend this resort.

Totally Enjoyed!

Great experience! A special note to my room cleaning personal for room #4118, "OUTSTANDING" Can't say enough about all the staff. Very accomodating in all fields. If there was one downfall that I had to share, (In my opinion.) Would be the lack of daily entertainment! I will be returning!!

Beautiful and dated

The people at the resort are amazing, the rooms leave a little to be desired. Our air conditioner didn't work most of the time and our shower broke several times. The shower curtain is cloth and when you shower you soak the floor so you need to use your bath towels after drying to clean floor. The pool is always clean and beautiful, it was so windy we couldn't enjoy the beach ( not the fault of the resort ). The food is good with the exception of the A'La Carte Milo's, left there with food p [... read more]oisen.

Great Resort

This was our second time to this resort in 8 years. It's always friendly, lots of access to the pool and small enough to feel like you are not going to get lost and can find your group. What I would like to see would have bee some updates over the 8 years although I realize covid played a huge aspect there. We do not like the aggressiveness of the vendors though. We constantly felt harassed by them and then were confronted by them while on a paid for excursion which ruined the day.

Amazing Resort

The rooms were very clean and always fresh water. The staff was amazing. Housekeeping and people that served us. Always a smile and willing to help me any way. I would give them a 10 out of 10. Food was awesome and so much verity. You would never go hungry. Thank you so much for a beautiful week. ♥️♥️♥️

Great Resort

While a bit outdated it was clean and well maintained. Food was ok but I'm not a big meat eater and a lot of meat and meat dishes were served. The only complaint I do have is being swarmed so badly by merchant vendors on my way to dinner that it caused me to have a panic attack. They have stores they can work from that if you want to go into you can so why they would allow them to set up tables by the buffet entrance is beyond me. Other than being clean I never really noticed anything about  [... read more]covid measures which was nice I've had enough covid crap in Canada to last a lifetime. I would recommend this to others as like a ,3+ place .

Amazing fun filled week

This resort is very clean and the gardeners are constantly tending the grounds. Food was great always had a variety of food to pick from. The pool was nice as well as the beach. Windy at times but still amazing . The staff were extremely friendly and helpful. Hoping to return.

Truthful details..good and bad

Pros: +Pool is great +Easy to get pool chairs Cons: -Food is horrible -Only Mylos has edible options. I went to Playa Dorado to eat -Old and needs repairs -Much of the staff acts highly entitled I would definitely avoid this place unless is is almost free and your goal is to lose weight!

Great resort

We just got back from a great 10 day stay at this resort from February 26 to March 8, we got awesome weather everyday not one drop of rain our whole time there. The service was great especially Franco "the pasta man" and our maid Felicita (hope I wrote her name correctly) to name a couple, the whole staff was great, excellent service. Food was good but sometimes could have been a bit warmer in the buffet sections but food tasted good just the same. The only thing we were a little disappoin [... read more]ted about was when we entered the water at the beach, there was quite a bit of rocks and weeds we had to be careful where we stepped when entering the sea not to hurt our feet on rocks or sea shells and such as my husband is diabetic he had to be extra careful, we don't blame the resort for this as this is not there fault. The ocean was beautiful and fabulous to walk alongside it. We found the evening entertainment could have been a little earlier in evening for us. Thank you to all the staff for a great stay. Also thank you to Kevin Dupuis from trip central for great service and patience with my many questions, look forward to planning another trip for next year.

Honest reviee

The hotel needs some updating and repairs. The food was delicious. The beach was nice and seaweed cleaned daily. The pool is huge and never seemed too busy. They definitely need more shade by the pool as the tiny amount of palapas didn’t suffice the need. The staff were so very friendly and accommodating. Overall we enjoyed our stay.

Beautiful Resort

We stayed at Be Live in Puerto Plata and had a blast at this resort. The food was good, the staff were great, the resort and beach were clean and the views were amazing. Beach and ocean on one side, mountain on the other. We were there for New Years and the fireworks were incredible.

Price was right

The resort itself was nice the beaches were not very clean there was lots of garbage on the beach, I would rate it 3.0 star, the “ocean view” rooms seemed run down and out dated, the food was not the greatest, the Mexican la cart was the best all week, the staff was super nice, it did get quite busy on the weekends as they let the local residents come and use the facilities and seemed like the vacationers got pushed to the side, I would not recommend this resort

Thank-you!

We enjoyed the resort, great atmosphere and amenities and I thank-you so much for the easy online booking vacation. This was our first time here and we will definitely consider using tripccentral again.

We will be back

An absolutely fun filled vacation. Great value. A ten day stay was well worth it. A friendly staff and always with smiles on their faces. This was our second time staying there and would definitely recommend this resort

BE LIVE - more like stay alive.

The hotel did look like it’s pictures but there were so many inconsistencies. The hotel we were placed in was an extremely old building with a broken shower handle, broken toilet and an awfully looking mirror. The room did have a smell to it as you enter and it did not look as nice as the pictures you would’ve seen. The ac does leak and when asked for support in this, we were told that we cannot turn the ac of even though it was extremely cold in there. We were given a suggestion that we tri [... read more]ed but the ac continued to leak. We were also not accommodated with late check out even though we had gone with other Canadians who got a new room when asked and was given a late check out. They told us that we could not get a late check out as it gets booked in advance but there are about 9 different building with many rooms in it. The customer service was absolutely frustrating to deal with, the food was mediocre , not all of the a la carte restaurant are opened every night so you don’t get to decide which one to eat, the weekends are absolutely chaos with an overflow of people so there is barely any space in the pool or restaurants. The pros are definitely the staff around the resort (everyone other than the front desk) as they always ensure great service. It was a 3/10 for us

Amazing trip

I just wanted to say it was an amazing trip to Puerto plata. It was my 3rd time there and first time for my grandson. He really enjoyed taking the plane for the first time. We did alot of activities like dunebuggy, ziplining and cable cars. We swimmed everyday and the ocean was warm and relaxing. I'm looking forward to go back sometime soon. I thank all the wonderful staff at be live collection marien. Also thank you trip central and especially jaris at trip central