Great hotel

Example: What did you think about  this hotel? (grounds, public areas, rooms, dining, features, etc.) Great hotel, staff very kind and helpful. Lacks more live music at night. People danced when there was a live band playing, but this was only twice. We missed more latin music to dance every night. There was not much to do after a few shows other than a club with very loud music and for much younger crowd even though most of the guests were older. This hotel needs to have live latin music ever [... read more]y night like most resorts in the Caribbean where we are also taught how to dance at the beginning. I was also hoping to have some snacks, fruits, tea, coffee, juices, etc some where in the lobby when restaurants were closed. If we were hungry after restaurants closed, we had to get room service and they were usually very busy and it took long time to get the food. When it is late most people want just a snack, and the worse, we couldn't have any hot beverage after athe cafeteria closed (tea, coffee, herbal tea) for the ones that don't want to drink alcohol or had enough alcohol beverages. I really miss this and it is quite simple to make it available. Also, the beach must be cleaned in a more efficient way to offer a nicer beach. But overall, it is a great place to spent a week and I recommend it regardless. I suggest to be very careful with the people offering tours because somehow they will also offer time share and take your time.

Preferred Club Dec.20-28th 2014 room 106

The grounds were pretty nice, some pool tiles coming loose , but still good. Food(Buffet) is the same as most 4 Stars. Mosquitos are bad due to the jungle area ( take Deet) the restaurants (a la Carts) were great but there was a continued problem with guests travelling in large numbers, they wouldn't leave once finished eating, sometimes taking 3 hours for 16 people to clear out of a restaurant that didn't seem to hold many people. They wouldn't ask them to leave, & they ( the guest)were too sel [... read more]fish to wrap things up, it was super annoying. (They really need an enforced time limit, within reason) Staff was great, we had preferred club & room 106( best room in the place on the ground floor) preferred club does try to give you coupons that they say you can just pick up, but you can't .....it's a sales pitch of some kind, I told him I had 5 minutes, he said it would take much longer for him to give me free coupons& he wanted my husband there( you do the math). The Kids club is the Best thing ever, my 2 kids , 6 & 7years old.....had a wonderful time there, & they cried when our 8 days were up. Votte, Karla, Adriana,Gabriaella .....top notch girls. Tip them daily as it is 1st class babysitting , crafts and such. My biggest complaint was at the adult only pool, the staff was awesome, BUT there were a lot of teenagers taking up beds we pay for ! Parents were letting them take their beds, & they always seemed to be in the best beds. I was there 3 years ago & they always knew who was in there, this time they didn't seem to care ( I even complained at the preferred club). I can't stand paying for something that you don't get, Adults without teenagers, don't want teenagers at their pool, when they paid to use the adult only pool. Teenagers ruin an adult pool, I'd rather have little kids, at least they are happy!

Another great trip to the Mayan Riviera!

This was our first time at the NOW Sapphire and we had a nice trip. The weather at the beginning of Dec is always hit and miss, nut even when it rained, the lobby bar had entertainment and great bar service! The rooms were nicely equipped, tipping your maid service goes a long way. The restaurants were all good, the food is nicely presented and plentiful. Try and go to the hibachi show at the Lemongrass. Very entertaining! The preferred lounge was a nice touch. Yummy snacks and treats. You could [... read more] walk forever along the beach, yes there is seaweed but nothing you couldn't get around. Lots of chairs, palapas and towels. Never had a problem finding somewhere to sit. But be aware, the preferred pool has limited seating and Bali beds, and you must reserve them the day before. And don't be late claiming them or they give them away (trust me). Overall, we had a nice time at this resort. It's big enough to find things to do with plenty of choices for activities, food and bars. But it's also small enough to get around without issue.

Wonderfully Relaxing!!!

I really can't find a fault with this resort other than the strong arm time share attack 10 minutes after arriving at the resort.. Loved the proximity to the airport.. The rooms were quite large.. The resort is set up perfectly. Restaurants and pool area on one side...sleeping on the other side.. food is delicious enjoyed the grille for lunch and we managed to try all the restaurants and loved them all.. We would not hesitate to recommend!! You won't be disappointed!!

Wonderful getaway!

Now Sapphire was terrific. The resort itself was beautiful and We felt safe at all times. The staff was very well trained - from check in to concierge to bar tenders to cleaning staff. You heard "It is my pleasure" all the time. The food was amazing - 5 star from buffet to any of the restaurants. A small resort but that is what we loved about it. We upgraded to an ocean view room and worth every penny! And only a 20 minute ride from the airport! We would go back in a heartbeat!

Am I itching to go back?

Concierge will try to sell u time shares Beach has tons of seaweed on shore and out into water, I have only 30 itchy sand Flea bites, that are still itchy after being back 1 week Main buffet small and only has 1 toaster Room only has 1 sink and AC I couldn't get to go less than 24C No reservations required for speciality restaurants Food very good and entertainment great Great coffee bar open at 6:00am free wifi everywhere

Now Sapphire

Bus Ride from the Airport is very quick, 20-30 minutes. Room 106, Our room was bottom corner beach front privilege room right next to the pool and volleyball was fun if you want something to always watch from your deck. The size of the room is very similar to the grand sunset or grand Riviera closer to Cozumel. One big difference is they do not have the cutout in the wall from the bathroom and the Jacuzzi is only on the balcony. The soap, shampoo and conditioner are ok. I would bring my own cond [... read more]itioner. They also give a full size hair dryer that they put in the closet, so no need to carry your own. The room does need a bit of an update but was pretty clean, air conditioner and fridge worked fine. I would have liked a ceiling fan more than the decorative drape on the ceiling. I loved that I could lay in my bed drink my coffee and see the ocean from that position. I loved the beach front room. While there I gave construction the idea to add stairs down the grass hill to the sand, it would look much better and be safer. They were starting by laying out pavers to see if I used them, when they noticed I did they came back to tell me something was in the works now. YEA! The Beach It has a lot of seaweed in the water and on the beach. A tractor comes along to clean it up constantly, which is great if you take a walk down the beach and see the resorts that don’t and its gross. The sand is white and soft but the water is more like in PV. I did swim and still enjoyed myself. Volleyball Well there are a father and son who were at the court every day like I have read in other reviews. According to security they have a time share in the resort. They were aggressive players and that encouraged that type of game. It was intimidating for guests that may just want a little fun and only play once in a while to have a second net up for the fun crowd not the ones who think they are going out for the Olympics. The Food I am not going to go on about the food but we all enjoyed it. I am a vegetarian and the rest of them ate meat and we ate well. I thought the room service menu was excellent and would have had all my breakfast and snacks out of my room. I would have liked to see a snack at the preferred pool like they do at the Grand Sunset/Princess it’s very convenient. The lunch time bbq was very nice but would always like a fish option along with the meats. They did a great BBQ chicken according to my fiancé. I loved the pretzels at the coffee shop. Walk to Puerto Morales It takes about 40 minutes and I would recommend you wear runners because you will encounter area of a lot of sea weed. You will also encounter a resort right on the beach with nude bathers. If you have kids I thought you may want that warning. I didn’t find anything in the little town worth staying and would have rather went into Cancun to do the beach and lunch afternoon. The beach is so much nicer in Cancun or closer to Playa del Carmen. The Staff I found the staff wonderful, friendly and willing to help in all situations. A special shout out to Hugo who gave great service and did a favor by finding me scissors to deal with some hair knots, thanks Hugo. Elizabeth at the spa gave me a great Pedi cure while helping me expand my Spanish, thanks Elizabeth. The entertainment team is very hard workers and always had a friendly smile.

Amazing Resort

My first time at this resort. Staff was always helpful and friendly. Very clean rooms/resort, great nightly entertainment. I am looking forward to going back in the next year or so. Highly recommended

Amazing vacation

Wonderful place to vacation, the service, food and experience was very good. The resort was in great condition and was well taken care of. Lots of things to do around the resort. We rented a car for a few days and visited some ruins and other attractions.