Amazing resort!!

Occidental at Xcaret was amazing! Very well kept pools and outdoor space. Happy staff, great service and awesome buffet. The steak house was to die for. The rooms were clean, and the bed was very comfortable.

Nicest resort ever!

Absolutely beautiful. Very nicely located, amazingly built in the jungle and you get to see monkeys! I visited with my daughter, son in law and my grandchildren. My grandchildren didn't want to leave, They had so much fun in the ocean and the swimming pools. Highly recommend to families.

Loved every minute of my trip

This resort was excellent. The only thing about this resort I did not like was that there are 2 sections of the resort (pools and resturants) that you can not use unless your apart of their vacation club that costs like 18 000 usd or more. That part is like a time share. And you will need asked to sit thru a 90 min presentation which ends up being 2. 5 hrs. Now on to the good stuff. I was I building 18, which was close to a pool and it was in the trees so we had lots of monkeys on our deck [... read more]. That was my favorite part. The staff are so great. Our breakfast and lunch waiter William was fantastic. The show didn't start till 9:30 which was late for me. I go for the sun so I am up early. Xcaret park next door is so worth the $200 unlimited access cost. We are already planning another trip there next year. So much wildlife. Fantastic time. Food was excellent, the room had great AC and the beds were very comfortable

Our Dream Vacation!

This resort was a dream from start to finish. If I have to put it in a few words, its eye candy, the wildlife is amazing and felt like home. The rooms were large and fresh, modern and updated, the buffet and a la carte restaurants were always busy and food was tasty. The beach is small but perfect (does need more chairs - so get up before 7am and get yours!) and the snorkelling was such a treat for our son. The salt water pools were refreshing. Our favourite part of the resort was the picturesqu [... read more]e property. It was stunning and beautifully maintained. We were one of the lucky ones to have Monkeys on our balcony and a deer in reach of touch! Such an experience for everyone. Julio at the Beach Buffet was awesome to our family, he feels like family now. We definitely will be back.

Amazing resort to stay

The hotel was amazing, I would recommend to anyone who likes nature and adventure. There is so much to do on the resort alone and if you get access to the park, it gives you unlimited things to do without even leaving the resort. The staff on the resort are very nice and friendly, willing to answer any question you might have. Rooms and food are good too.

Excellent time!

The resort was absolutely gorgeous and very big. Lots of space to relax and the food was delisious. It is located with in the jungle, which is great for seeing new wild life! The staff and service were outstanding.

Great for kids

We just returned from a week stay at Occidental Xcaret. It’s a beautiful resort with many activities. Rooms: spacious and clean. We requested adjoining rooms when we booked six months ahead of time, it was completely ignored until we checked in. This is the first time we haven’t had the request filled by a resort. They said that we were close enough because we were in the same building. They ended up moving one room on day 2 and the second room on day 3. A huge headache of a but we reall [... read more]y need adjoining rooms for our family since we had young kids in different rooms. Food: okay, lots of variety, but always cold or lukewarm. Even when a fresh tray was put out from the back it was cold. We stuck to the live cooking areas to make sure we had something hot to eat. The fillet at the steak restaurant was amazing. Xcaret experience: did not receive a VIP check in. Make sure you print off the voucher that has the discounts listed. The resort didn’t know about them or the Xcaret office that applies your arm band. We ended up showing the vouchers to Xcaret Park itself to receive the proper credit. There’s a boat that is supposed to go every 10 minutes. We waited for about 40 minutes getting frustrated as we were told we must go by boat the first time. Finally a gardener felt bad for us and told us it wasn’t running because the weather was poor that day and we could walk there. It was maybe a three minute walk to the gate, no boat required. Also, you must use the main entrance your first visit not the beach entrance. Staff: very friendly, love Paula from entertainment crew. On a rainy day they set up lots of activities in the theatre so that no one got bored and always invited us to activities. Some of them get very pushy asking for reviews and want you to do it in front of them and even bribe with t shirts if you show them it. They waste about 10 min at the end of activities like aqua aerobics to keep asking for a review. Very annoying. Beach: our highlight. It is not for people that like a long walk, but perfect for young kids as it is calm and small enough to keep your eyes on them. The water was so clear that you could see every fish around you. Even if the main flags were red, the calm little cove was green and great to swim in. Wildlife: lots around. Love the flamingos and macaws. The monkeys seemed awesome the first couple of days as they visited our balcony in the third floor. By the end of the week we realized people have over fed them. One got very aggressive with my husband who was just sitting outside reading a book. Another was trying to open our patio door so we had to hold it closed. Accessibility: the golf carts are great to shuttle around, especially in the heat of the day. It was tricky going around with a stroller. There is a lot of uneven ground and bridges and stairs everywhere that would be hard for anyone with poor or limited mobility. Overall: we enjoyed our stay. Don’t miss the pool party on Saturday afternoons. It was fun!

Needs updating

Food was good ,buffets where repetitive and needed more variety, internet was poor and should not be limited to one small area, beach and pool chairs few and in poor shape,i found myself taking two damaged chairs to make one good chair and dragging it from one end of resort to another,actually witnessed guests fighting over chairs. First room had no working lock on patio doors had to pay for upgrade to make my wife feel safe,not anywhere close to other 4.5 stars we have stayed at. Staff at resta [... read more]urants and on grounds were excellent but guest services was terrible ,we had one day of rain and where going on excursions to playa Carmen and they couldnt get us a second umbrella because there was only one pre assigned per room and they couldnt get us another one ???? It was a simple request and they were absolutely useless.

Beautiful hotel wildlife is amazing

Pros - Animals on the resort are beautiful actually had monkeys coming to our patio - no reservations required for restaurants - Great staff -Good food Cons -They have a motorized gondola that goes through the resort you’re not allowed on it?? apparently it’s from the other resort next door we get to watch it go through our resort but can’t get on? They do have one for us but not the same it only goes up and down a short distance with a guy pushing it with a stick - we [... read more] brought teenagers that like to play pool but unfortunately were not allowed in the area where the pool tables are?? In the past when I’ve been to different hotels they normally turn the bar into a bar after a certain time?? - not enough Pool chairs Or beach chairs very hard to find one that’s not been claimed in the mornings honestly been to numerous hotels never had this bad of an issue:( Looking at it you would think it’s almost a lazy river going through the resort but every deceiving the bridges are blocked underneath so you can’t swim under you have to get out of the water to go over to Pool bar because of the dividers between pools -

Amazing resort

This hotel was beautiful. Lots of wildlife. Monkeys swinging in the trees, aquanas, deer, birds....pools were great lots of pool side service. Food was good, best steak is at the Italian restaurant... I would say the one disappointing thing would be the gondola, there is a small one that does about 100 feet but a motorized one that goes through the resort, but it’s for a different hotel and you can’t ride it. Also some of the people in our group ended up with no balconies even though we p [... read more]aid for this and had to switch rooms 2 days into our vacation. But overall I would recommend this resort.

Amazing resort!!!!

When my girlfriend and I arrived, we were greeted with friendly smiles and hellos. Check-in was fast and we were escorted by a staff member to our building(19). Our luggage showed up 10 min later and we were off to explore this beautiful resort. Everything from lounging at the pool/ beach to the delicious food was nothing short of amazing. I can’t wait to come back. This resort is a gem!!

AMAZING!! Soooo Beautiful !!!!

This is the most gorgeous resort ever. The rooms were a good size, up to date, well supplied, and lovely, the linens were excellent quality. The water pressure was good and temperature well controlled with quick hot water available, and all was well taken care of. The grounds and buildings are always well maintained. With the canals and interlinking pools and the wildlife, what a well planned and gorgeous place. The eco/nature theme is done really well, with the nature paths, and there are rui [... read more]ns actually on the property. It's cool to see the monkeys and all the variety of birds up close in their natural habitat. Our balcony faced the trees and monkeys and birds were a regular sight at the balcony. It's an easy boat ride or short walk to the Xcaret park from a couple of entrances right from the resort. The beach is small but lots of sand, and palms, and 3 levels to choose from with the platform beds or hammocks on upper levels. It could possibly use more beach chairs. The swim area isn't much deeper than a pool, and is calm which is great for families or those just wanting a relaxing time in the water. The buffet restaurants are huge with lots of variety, and there are lots of a la carte restaurants to choose from with excellent food, and bars in good locations. They even had a sports bar. There was entertainment each night, and what we saw was all very good, and they were thoughtful to include entertainment for the kids at earlier hours. They have lots of stores on site, and merchants coming in with crafts, etc. various evenings during the week. The people are friendly and all very helpful. It was a wonderful stay, leaving me to want to go back again very soon, we just LOVED IT !!!

Can’t wait to go back!

Occidental Xcaret destination is the most beautiful the resort I have ever visited. The grounds, pools and beach are amazing. The food is delicious. The rooms are clean and spacious. I can’t wait to go back.

Perfect for any group!!

We had an unbelievable time. Royal plan COMPLETELY worth it. We were incredibly spoiled with luxury everywhere no only in room, surrounding flora and fauna but also by the wonderful staff. Happy all the time it seemed. Incredibly clean resort. Buffets good but restaurants spectacular. Travelled with our 2 girls,10 and 11yrs. Lots to do never, a dull moment if you are looking to stay on the move. But plenty of day beds to do absolutely nothing on other than watch the ocean.

Awesome Resort!!!

Excellent resort overall! The grounds were meticulously maintained. The food was at all of the restaurants was delicious and the drinks were all fantastic too! The staff was all lovely and polite. As well, the entertainment staff were all very busy making sure everyone was having a good time. The man-made beach cove (Arena Beach) was nice to have as the sand was rock free and quite calm. The twice/day turn down service was awesome too! We always had a nicely made bed and clean towels. A few m [... read more]inor items that could be improved on... The free lobby WIFI was spotty at best. The only place to find a good cup of coffee was the Nespresso bar which was as extra cost.

Great Resort!

Beautiful resort immersed in wildlife with plenty to see. I would recommend this resort for a good balance between great service, food, entertainment and energy. Limited beach area, however there was usually chairs available because the resort is very spacious overall.

A little piece of heaven!

This hotel was amazing! If you’re a nature lover and love to explore, this is your place! Watching the monkeys in the jungle was the highlight of my trip. There is a man made beach which is small but very well maintained. There was a lot of seaweed and beach was unswimmable for 2 days so we used the pools instead which are beautiful. Grounds are spectacular. Loved the buffet at the beach the best. All food was good. Drinks were delicious. Loved the Oriental restaurant. All staff worked very ha [... read more]rd and went out of their way. We’ll be back!

Beautiful resort

Property was beautiful with a lush jungle setting. Loved the ocean pool, food was great, staff phenomenal. Best part was the wildlife. There were some animals in enclosures but there were wild monkeys, coatis, iguanas, agoutis, deer and so many different birds. Perfect for wildlife lovers!

Great Resort

Pros Great service overall Great selection of food and drinks Grounds well kept up Plenty of wildlife on site Cons More ashtrays required by adult salt water pool as butts on the ground Our phone did not ring even after mentioning to staff Sea weed arrived last day on site and covered beach and channel

Incredible everything

The resort far surpassed our expectations. The buffets have a very wide variety of foods. The 5 a la Carte restaurants were a nice change from eating at the buffets. The entire resort staff did everything possible to ensure our every need was met, and were very friendly. The resort, pools and grounds were kept very clean.