Great resort!

This property was good for us, we stayed March 5-12 2023 and had nothing really to complain about. The first night our room had some issues which were taken care of then we could simply enjoy our week. Food and grounds were perfect and pools were nice and relaxing, not cold or hot. Good times had by all.

A more than pleasant stay

The food was plentiful and the variety was a pleasant surprise, especially since our stay was over a two week period. The hotel staff were fairly knowledgeable and reasonable with our few requests. The sports bar being open 24 hours was also a huge plus. The gym on the premises was everything I could have asked for. The only complaints dealt with the nightly entertainment...they were either very, very good or outright terrible (no in betweens) ... and the hotel would not accept any Americ [... read more]an dollars as their fear of money laundering took priority over our insistence that our U.S dollars were "clean". ( I even went so far as to suggest washing our U.S.dollars with their choice of soap directly in front of them, which they took with the humour that was intended). Finally, the maids were a little spotty with their cleaning...sometimes very, very good and other times hugely inconsistent, and the room, again only on some days, had a peculiar odour originating from the bathroom drains.

Super Clean Resort!

Everywhere you look there was staff mopping floors, wiping tables, and cleaning off counters! Our rooms were cleaned spotless every day as well. Great service too! We had requested a minibar refill and they came up within 10 minutes! Super quick and friendly service!

I think we must have been here too many times - 3

This resort failed this time with the customer service at the meals. For breakfast I waited over 10 minutes to let the server know that I would like water. I also had to flag her down, she didn't come see me. Then another table asked her for something. After that she went to a table to clear the dishes and she was throwing the silverware on the plates and shoved a chair into the table with aggression. There were a couple of other incidents that made me less impressed with the resort. I am  [... read more]finding that the RIU chain serves the same food/desserts almost every day. They need more variety. Change things up at the salad bar. There was very little variety in the desserts. And it seemed they didn't make a large amount of the desserts that were good. I would get my main course. See a dessert that I wanted to take later and it was gone.

Not a fan

I’m sure we got the poorest room, but I expected that. It was a long walk to the only set of elevators in the entire building. The food was anywhere from great( only one night and one restaurant) to terrible ( most nights in all the rest of the restaurants ). The only drinks served in all restaurants was beer or wine! No mixed drinks or after dinner Spanish coffee in any of them! Service in all restaurants was almost nonexistent. There is not nearly enough staff and it took the entire meal t [... read more]o finally get a drink. Birds everywhere eating leftovers in the steak restaurant was gross! Long waits to get a table cleaned off for lunch. No pool service at all! Not allowed to eat around the pool although the burger stand is outside of one. Had to go to the beach to eat a burger. Gift shop charged $40 for a hat that 100 feet away was only $15! Nothing Mexican about this place at all. Disappointing from checkin to checkout.

Perfect family resort

Our family group included 2 grandparents, 2 parents and 3 children aged 14, 10 and 3. The family stayed in a family room while the grandparents had a regular bedroom with 2 queen beds joined together. Older adults enjoyed the beach loungers under the swaying palms, visiting the sister resort and the many restaurants with no reservations required. In short, more enjoying, less waiting in line. The exception was the Steakhouse restaurant which was our favourite due to the beachside location. The [... read more] family enjoyed the kids pool area and we all loved playing in the ocean. We were grateful to see so many outdoor spaces including restaurants, bars, the theatre and exercise areas. We never felt crowded. We were grateful that the airport transfer and checkin and checkout were all fast and efficient. We were able to maximize our time at the resort rather than waiting in eternal lineups. The family also enjoyed the close proximity to day trips such as the Malacon and Bucerias.

Nice resort.

We Do Know Riu Jalisco, we were few times and will come again. Nice surroundings, with many Trees close to beach. Good service close to beach, and very nice people. Restaurants always clean and service is awesome. For Christmas was outstanding ! Really wow - breathtaking food and decorating. It was very welcoming and warm. Rooms very clean and drinks always filled up. Thank You For Your Kindness. Best Regards Richard and Yola

RIU JALISCO PTV MEXICO

THE HOTEL WAS NICE AS FAR AS HOTELS GO ,,, HOWEVER THEY HAVE ALOT OF THEIVES COMING IN UNDER THE RUES OF TOURISTS AND THEY SIT AROUND THE POOLS LOOKING FOR EASY TARGETS , DONT DRINK WITH THE LOCALS DONT LEAVE UR DRINKS OR CHILDREN UNATTENDED AND NEVER FLASH CASH ,, WE WATCHED 2 CANADIAN GUYS OVER INDULGING AT THE POOL BAR AND I RECOGNISED THE SCOPERS WATCHING THEM , I WARNED THEM I BELEIVED THEY WERE BEING SET UP , AND THEY SAID OH WERE BIG BOYS WERE OK ,LOLOL SURE THEY WERE ! DIDNT SEE THEM F [... read more]OR 2 DAYS , THEN PASSING THRU THE BUFFET SOMEONE GRABBED MY ARM AND IT WAS THEM , THEY TOLD ME THEY SPENT 2 DAYS IN JAIL , THEY HAD GONE TO TOWN WITH THOSE GUYS I WARNED THEM ABOUT AND THEY WERE IN FACT DRUGGED BEAT UP ROBBED AND LEFT FACE DOWN IN THE DITCH OUT OF TOWN , SO WHEN PEOPLE TELL U TO BE CAREFUL ,,,, LISTEN TO THE WARNINGS ,,,, OTHER THEN THAT THE FOOD INCLUDING THE ALACART RESTURANTS WERE A COMPLETE DISAPOINTMENT I FOUND IT BELOW STANDARD FOR A 4 AND 1/2 STAR RESORT , AND THE SERVOCE WAS HORRIBLE

So so resort

Grounds,public areas and rooms kept clean,this was our second time at this resort, they improved in some areas but for the most part it was the same as last year.the entertainment was not interesting, all in all the whole resort was way too loud for our liking.The food was bland and uninteresting.this resort may be more for the younger crowd not for older retirees.

Big busy Hotel

It was way too big,Just a huge great super busy maze chock full of people. Rooms clean. Staff helpful. Long long walk with lots of stairs to the room (which was quiet) Food would have been great had we been Mexican. Very little we could eat as Canadians. Was a good deal for the money though and a welcome break. Wouldn’t do this hotel again but really not anything to blame the hotel for. Also covid masking and all mentioning was thankfully non existent everywhere, airports, hotels, buses, nothi [... read more]ng. Awesome.

Big busy Hotel

It was way too big,Just a huge great super busy maze chock full of people. Rooms clean. Staff helpful. Long long walk with lots of stairs to the room (which was quiet) Food would have been great had we been Mexican. Very little we could eat as Canadians. Was a good deal for the money though and a welcome break. Wouldn’t do this hotel again but really not anything to blame the hotel for.

Amazing food.

The grounds are beautiful. The pool is dirty and the rules at the pool change daily depending on if you are a national or a tourist. You get absolutely no perks, late check-out, and room placement with a gold card. The swim up bar is over run with kids and floats. The entertainment crew are fun and work hard. The food is very good. The service at meals are excellent. We love the riu chains and will continue to travel to them but definitely not the riu Jalisco. We have been 4 times to this one. U [... read more]nfortunately not this one again. It has definitely gone down hill.

Good resort and value

The hotel was clean and excellent location. The food was good but entertainment definitely needs improvement and to enfor e asuly only pool section. Great staff in dining and housekeeping. Overall good value for your money.

Exceeded expectations: a fun and excellent resort!

We generally found the resort excellent! The requested type of room at the resort was granted to our three different parties and was very nice. Well kept for us. The resort is beautiful and charming, in a striking setting in the Bay of Banderas surrounded by mountains, with many multi-generational Mexican families coming and going: we really enjoyed this aspect. The food is good, and the Mexican and Italian restaurants we found excellent: highly recommended. The drink service is fine and p [... read more]articularly good in the Sports Bar. Located on a beautiful beach on the Bay of Banderas, the bay waters coming in from the Pacific Ocean are warm enough and often gentle enough for swimming. We enjoyed two weeks of beautiful sunsets. Through Nexus Tours, we booked a private four-person full-day tour of Puerto Vallarta ... its many zones and neighborhoods as well as a visit to a tequila factory: informative and we certainly enjoyed tasting the different tequila products! If our approach was not to go to new places and try new situations, we would without hesitation return to the Riu Jalisco.

Amazing resort

There was 5 different restaurants to eat from and they all were amazing. Everyone there, especially the workers, were all very polite and helpful. Resort was beautiful overall and kept much more clean than i had expected. Would definitely recommend to families and older couples but not sure about younger crowds who like to party as the night life is not great. Definitely more family oriented. Overall would definitely go again if traveling with family or kids.

Great Resort

We just got back from a week at Riu Jalisco. Positive comments: Great food, great staff, very clean and beautiful grounds. Only negative was going this time of year, there were alot of people so hard to get a table and get drinks at the bar. But otherwise, really enjoyed it and would recommend it.

Amazing Resorts

What an amazing trip!!! We spend 7 days at Riu Jalisco last week. I was amazed by the hotel cleanliness. We always seen someone cleaning jeeping everything organized. Entertainment was rhe highlights of the trip , great group of peoe high energy and always really excellent shows. Food was great more than we need however food and drinks were always available anytime of the day. I recommend this resort people with family or without...Definitely i will go back .

One of our favorites

This was our 3rd time at the Riu Jalisco. It is time for a refresh but still a grand hotel. We had some specific requests, like a room facing the courtyard, and they were well met. The hotel was clean and the staff was always friendly. The grounds are well kept and the pools and beach areas are well maintained. Our 4th floor room overlooked the nightly entertainment. The entertainment was popular and well attended. The poolside activities included daily exercise and water volleyball. The foam pa [... read more]rty was big hit. Lots of lounges were available and as usual, early birds get prime locations. More seating at the beach. Easter week was busy so there were lines for drinks, but no huge problems. The food in the buffet was well presented, with many choices for picky eaters. The a-la-carte restaurants were popular with 15 minute line ups most nights. We preferred the Italian for selection and portion control. Over all it feels like his hotel is recovering from Covid restrictions. Masks were optional and rarely seen on guests. Every staff member continues to wear a mask. Our over all review is that this is a great place to enjoy the Mexican sunshine.

Awesome place

I loved the food so much i was disappointed with the beach the water wasn't like cancun it was dark but beautiful the pool i think was so small they really inforce no smoking and mask weren't mandatory

First solo trip ever!

This resort was beautiful. The staff fantastic. It was very clean and their Covid protocols were great. Only bad part was being locked out of my room followed immediately by being trapped in the million degree elevator for over 30 minutes. No way to call for help except an alarm I was beginning to think nobody heard....and I was late for an excursion.