Cozy, Intimate, Super Clean resort

I was very impressed with NYX Hotel Cancun. For the wonderfully low price and amount of stars, my expectations were fairly low. I was pleasantly surprised as soon as I walked through the door. I was embraced with a charming aroma. The air freshner they use smells like a really nice perfume. The front desk staff are super freindly, warm and genuine. Valeria is super at what she does. She was very helpful and honest. The hotel is huge. I visited from Nov 3 to Nov 10; low season. The bars were nev [... read more]er over crowded. Never had to wait too long to order a drink. The bar has cocktails and bar rail for all inclusive travellers. All other alcohol (name brand stuff) has a fee. The bartenders are amazing. They work super hard and never with attitude. The best ones are Edgar and Edgar. One works at the pool bar, the other inside the hotel bar. They are very personable and geniune gems that work hard. Ask Edgar to make a Donkey's Sperm shot! Breakfast is buffet. Its pretty much the same food every morning but I loved the porridge and turkey sausages that I didnt mind. Lunch is ordered off a menu that also does not change. The salmon and seafood soup were my favs. Dinner is buffet and the entrees are ordered from a menu. Dinner and lunch is served on the beach. Very romantic and soothing. Hector is in charge of the servers for the lunch and dinner period. He is amazing. He always made sure I was OK and that things were "handled". He is a real cool kat. All the servers act with the utmost professionalism. I wish I could recall their names but Arturo and Elisio stick out. Also shout out to Kenny for taking care of our luggage. He is super friendly and always engaging. Aldo is the go to guy in the hotel. If you need anything or have a question, go to Aldo! Its definitely worth the upgrade to get a ocean view room. Waking up to a big blue beautiful sea of water every morning is priceless. The food was delicious. No real complaints there. The beach is gorgeous. Water has high tides. The hotel is spotless. Construction is going on next door but its not an issue at all in terms of noise. The hotel is 5 min walking to a major shopping mall outlet with high end stores. Short bus ride to the club district (6 min). I would definitely stay here again. Hands down.

Amazing Customer Service!

I truly can't say enough positive things about this resort. From the location, to the service, to the food ... it was all more than we could have hoped for. I travelled with my two adult daughters and it was the trip of a lifetime. The beauty of this particular resort in comparison to the others on the "strip", is that it is small enough that you could get to any part of the hotel to the beach, pool, restaurant simply by walking a few short steps. It is within a 5-10 minute walking distance t [... read more]o two malls, La Isla (designer shops) and Flamingo (souvenirs, etc.). The food I would rate as a 4 out of 5, but the presentation of every plate, from breakfast to dinner, was definitely gourmet, 5 out of 5. As it is an all inclusive, we were worried that "trough" food would be the norm, but instead, there was a sit-down, a-la-carte restaurant (whose menu changed daily), with a small buffet on the side. If you are looking for a party resort, this is not the hotel for you. The poolside bar closes at 11:00 and the lobby bar at 12:00. I would highly recommend this hotel for anyone looking for a quiet, quaint and clean place to spend their vacation. Thank you David Bell of Trip Central, and Edgar and Edgar, Tony, Victor and Eliseo, for their excellent customer service and impeccable attention to make our trip one of a lifetime.

Super clean resort!

Excellent food! Everything is always super clean and most of the staff is pretty Nice! I have never seen a beach so clean :D The only downside might be that the pool close at only 8 PM and the latest bar close at midnight. Note : There's only one restaurant available for each meal.

An okay resort

The room was clean and most of the staff were friendly and helpful. The hotel location was great because it was close to isla shopping centre. I found that the beach had a lot of litter and there was very little activies to do at night/day except to drink. I would recommend going with a hotel with more on-site activities.

Almost great

Good facility, staff, and amenities. This resort is very close to being really great. Tony (Antonio) bartender, was the best! It's the small things that stop this place from being really good. Inconsistent room cleaning with towels, toilet paper, and water provided on one day and some not the next. Each day was a surprise to see what was missing. Food was really good but a small buffet in the upper restaurant for breakfast, lunch, and dinner would have been a good addition. Having change like 10 [... read more] peso coins or US dollars available seems to be a problem at all resorts and here as well, this should be a given as it is used for tips.

Excellent Resort

Everything was fantastic, great food quality, friendly hard working staff, exceptionally clean and beautiful renovated rooms. Was red flag on the beach all week, so no ocean swimming, but no fault of the hotel. Only recommendation is to automatically stock water in the fridge, we had to ask for bottle water every day.

Really enjoyed our week at nyx

loved the small size of the resort everything was a short walk we had a mastersuite which was very nice the elevator was fast the food was very good no stomach issues all week i liked that you ordered off a menu the food was always hot and fresh and it was always delivered fast the service was fantastic

Amazing resort!

This is a great a resort! It's on the smaller side which I really liked. Beach is super close and I absolutely love the beach resturant, the food is amazing! And the margarita's are delicious. Overall the staff is very friendly and nice and will always try to accommodate your needs.