Resort from hell

worst resort in all my life ok lets start day 1 got too my ocean view room very out dated tried to grab a quick shower only to find out very little water pressure so I said this is cuba maybe be better in morning .nope same day 2 very windy and raining that was ok but the 3 inches of water that leaked through bottom of floor ok forgot to mention I was on 2nd level yup tried to cal front desk phone did not work my room s at least a10 min. walk in the rain.got to front desk and they told me we hav [... read more]e no empty rooms for ocean view he then said we have one that is not ad told me to go and look at it was smaller show it was ok till it rained in middle of night got up too pee and slipped on water and fell on my butt next day they dried it up for rest of the week my room smelled like mold did not surprise me ok the pool was dirty only seen at the most 3 people in at one time foodwas the worst pretty well same menu daily tasted like all the food got mixed with a little fresh stuff added and reheated over and over being in a tropical place they only had oranges grapefruit and banans sometimes a tasteless watermelon the bar drinks were ok if you like white 2dollar a gallon rum if you did find a bar with maybe kalula it tasted like it was more white rum than anything this is a place that needed lots omore time fixing it up after the fall storms well I could write a book on this place Im very surprised there was not more people with food posining they used same tongs to pick up raw and cooked food and a dirty rag was used to wipe counter and that same tongs a complete disaster of a vacation. oh and when I sent a email to trp central they did not even respond to me thank you not using you no more oh one more thing they said they offer tennis archery not there also deep sea fishing they use paddle boats to get to a 30min fishing spot an the kikker was 25$ an hour with a two hr min

Not a Good Experience

We were very disappointed in this resort. A couple of the pools were so green with algae they were black. The others were not in good repair or clean. We had a four year old and were afraid of all the germs. We only stayed here around four hours and had the Sunwing rep move us, which cost us quite a bit and put a damper on our vacation. We were moved to a lovely hotel called the Pestana and had a lovely vacation.

Terrible

Stayed here only four hours. The pools were black with green algae. Worst resort I have ever stayed at. Moved to the Pestana and had a wonderful vacation. Nice clean rooms, food and lovely staff. Really nice beach and very close to all amenities.

Fun Vacation

Old hotel in need of renovations. Entertainment was excellent. Good variety every night of our stay. Food was ok. We enjoyed the snacks at beach and 24 hour bar. Awesome beach. We enjoyed our stay.

Good value for price!

This hotel has character and charm. The staff were very friendly and helpful. Buffet was adequate and had good variety. Only concern was pool maintenance as evidence was seen of algae but spent most of time at beach with the warmest water ever! Swinging elevated covered lounges on beach were great.

Good laid back resort

Older resort definitely showing its age but the staff are amazing and try very hard, grounds are very good and rooms are comfortable just wish for once I could get a room with a nicer view😥,was only disappointed​ with the cook for the 24 hour snack bar he seemed put out when you asked him for anything and spent most his time on the phone,he said he only had ham sandwiches one night and kept putting up a sign saying he was closed,I complained to the front desk and they said a manager was on  [... read more]it,sure enough there was someone there trying to fill orders,but I must say he was the only staff member I could complain about the rest were wonderful!

Nice resort!

This resort was a blast !! to start off the food was amazing, and service at the buffet was exceptionally great. The staff especially Yanietsy made great effort to keep the customers happy. The rooms where large in size and the atmosphere was great. A couple of days we didn't have hot running water but seeing as we where sun burnt we didn't have any need for hot water :) the beach was very big and wide and had an abundance of beach chairs.

Disapointing at Hotel Colonial

We had been to this resort a couple of times previously. The facility has deteriorated badly. Our room was not too bad, but we had problems with no water for showers and when there was water, the pressure was very low, which made taking a shower a chore. The grounds were not in great shape. Much of the walkaways were very uneven. When coming back from the beach, we could not find any water taps to rinse the sand off our feet. The food was very monotonous. Sometime if there was somethi [... read more]ng different that was a bit more interesting, it hardly ever reappeared again. The 24 hour café was definitely not open 24 hours and we were told that the coffee machine was broken, so if we wanted coffee in the early morning, we were out of luck. The card to enter our room did not function a couple of times and we had to walk back to the main building to have it reset, with no apology for the inconvenience. We were at the far end of the resort, so it was quite a walk, especially coming back from spending a whole day in the sun and heat. The only saving grace was the beautiful weather, ocean and lovely beach. We certainly would never return unless improvements have been made.

Beautiful Quiet Resort

Absolutely amazing quiet resort. Loved the Spanish architecture. It was my second time to Cuba and this time was 100% better than the first. It was my wife's first time in Cuba and she loved it. The buffet breakfast and lunch and dinner are fantastic. We preferred to eat at the buffets or the El Yarey grill for lunch drinks and pizza and fries and chicken. The a la cartes need to be updated along with the menu's as we didn't enjoy the food at all. The staff at the resort are so friendly an [... read more]d it comes effortlessly along with the entertainment team who puts on amazing shows nightly. Yes, tips are nice but my wife and I brought baggies filled with feminine products and play dough and bottles of body washes which we handed out to our chamber maid. We also brought a big bag of milk chocolates and handed them out along with tips and they were so happy it was like we handed them gold. We cannot wait to go back to Hotel Colonial Cayo Coco Cuba ❤🏝🐚⛱❤🐚🏝⛱

Needs improvement

The beach was beautiful well maintained half of the time other times quite a bit of sea weed on the sand. The room was big but dated beds were uncomfortably hard and the shower curtain let all the water through it and we had to be careful not to slip through out the washroom as it was soaked . The bathtub also had no plug and upon arrival to the room the toilet said it was hygentically cleand but when lifted the lid it had pee on the seat from previous people. Food was awful and repetative an us [... read more]ually cold at night in the buffet and staff wasn't very helpful. The lady who cleaned our room woke us up everyday at 9:30am to clean our room which she didn't do a very good job as our 2 drinks we had on the balcony were there from the night we got there to the day we left 7 days later and did not give us toilet paper ever day so we ran out an front desk said to get it from the public washrooms which also didn't have any. The pools were nice an deep BUT only half were open the entire time due to safety issues an allgy on the sides which were never attempted to be cleaned. Pretty quiet not much going on. We had staff throughout the resort as well as the beach bugging us to get them beer everyday. The 24 hour snack bar wasnt always open especially during band's playing in the evening still served drinks but no food fries weren't served after 12am until 11am which was the only thing I was able to eat other than the pasta only served at dinner. Would never go back to this resort.

Great People! but less than desirable hotel

The Hotel Colonial Cayo Coco is definitely showing her age but she has character. If you look for the positive, then it is it's people and the beach. From Rui, our beach bar enthusiast who played beach volleyball with the kids; to Yoel, our bartender in the Piano Lounge inside the Italian eatery who loved to talk and share his passions about Cuba; our gardener friends, Janier and Vincente, who desperately tried to communicate and show their hospitality with token gifts and coconuts; to our ro [... read more]om keeper, Anad, who always asked how your were with interest; and finally but not least, our Bell Boy Dannys who was always willing to help and assist wherever he could. The beach is incredibly long and sandy and permits one to walk out at a distance into the depths of the clear and incredibly colourful water. We enjoyed taking out the paddle boat for a whirl. In the end, we would surely go back for the friendships we developed and be happy doing so.

Amazing resort

Second time there love it! Food great ! Beautiful grounds! The people are so kind! They take very good care of you! Some water issues but no probs! They are in a drought!super great great great! This is to many letters you should shorten

Great getaway...

Where to begin.... the resort is quaint and beautiful. When we look around its like you are in a little village in Italy. The resort is older and a bit worn but it is very clean and stunning. The beach...amazing touquois water and lots of chairs. The food...meh ...very repeatative but the pizza was awesome. The staff were unbelievable. So caring, so amazing and we loved our stay because of them. It's too bad Canadians aren't booking there anymore because the Russians have picked this [... read more] as their resort. All the workers seem very unhappy with this. We heard alot from them. They don't tip ever and get very rude. It's sad because that is important. Sooooo if you book make sure you tip good and love the workers...they deserve it❤

Back Again!

We returned again to Hotel Colonial! Not disappointed! Salt water pool was beautiful! You could see the improvements with the renovations that were done to the resort from last year. The rooms always super clean and cleaning staff always polite and all staff welcoming you, every where you went. You could always find something to eat, great pizza and hamburgers with fries. Don't forget in the buffet if you look around, you will always find something to eat, great chicken and pasta! People visit [... read more]ing from other resorts where blown away at the beautiful design of the buildings and number of pools.Once again, "Great Bang for The Buck "

Loaded with character and charm

This is my second stay at this hotel and I am looking forward to a return visit.The hotel is a short drive from the airport and is designed like a Spanish village.Despite being built several decades ago there have been renovations and a serpentine salt water pool added. Serivce in all areas is excellent.Food is good and there is outdoor buffet dining at all meals..a plus for someone from the northern climes.The beach is long with soft tan sand ,plenty of loungers and boats.Windy at times, kee [... read more]ps bugs at bay. The occasional cold front will pass thru in winter due to northern location.(windy and cooler)Friendly staff and nice gardens .directly adjacent to other 4 other resorts which can be accessed by road or beach..plus a market which can be accessed by 1 k road walk,miniture train or double decker bus.Plenty of Canadians(French and English) plus Russians frequent this hotel.

Good resort

The beach is great. The grounds are good, and the pools are very good. There are lots of loungers available at both beach and pool. The food is typical Cuban. The grills are small and wait time can be long, specially if people order for more than one (like getting servings for 10 other). The ice cream counter is very popular. There can be three flights to your room so use a porter to carry your heavy bags! The internet is poor, and usually not working! The entertainment is typically Cuban, but  [... read more]can be enjoyable with a few drinks. Go for the sun, beach, pools, free drinks, and a bit of exercise. Don't expect great food and you can have a good time.

Total Dismay and Felt Abandoned

The Hotel was beautiful as Alway's however I was ignored , mistreated, abandoned, left out, offered no help, and due to me being legally blind severely disabled ALONE and being a WOMAN. I felt discrimination towards me daily, nightly and the " ONLY HELP EVER OFFERED " or would " HELP MYSELF " would be fellow Tourists such as British Decent, Russian and majorities of CANADIAN HELPERS. I went 4 day's with NO FOOD. The Front desk ALWAY'S would say " Okay my friend. Someone come see you now " Well " [... read more] SOMEONE " NEVER CAME " EVER!!! The Manager " TITO " seen me eventually after I split my head open on the bathroom cement floor and blood witnessed by Staff, Tourists and another Employee " Breanna " as I stitched my head up MYSELF with a sewing kit. I would NEVER RECOMMEND a WOMAN travelling ALONE especially if SEVERELY DISABLED AND BLIND or even if someone ALONE is hoping for RESPECT, GUIDANCE and CURTICY. DO NOT " GO ANYWHERE IN CUBA " I NEVER FELT so " HUMILIATED, EMBARRASSED, HATE, HUNGER AND COMPLETELY ABANDONED in my WHOLE ENTIRE LIFE ". SUNWAY'S AIRFLIGHT SERVICES were also a NIGHTMARE as documentations of both of my flights I MISSED and I had to take LATER FLIGHTS, due to " THEIR ERROR'S " as once AGAIN there was ABSOLUTELY " NO HELP WHATSOEVER " in order for me, Ann Frances MacDonald to get my baggage checked in, obtain my plane ticket, as I sat in my wheelchair in line and listened to EVERY SINGLE PERSON pass me by and board the Airplane as I, Ann Frances MacDonald kept asking " EXCUSE ME, IS THERE ANYWAY SOMEONE COULD HELP ME WHEN YOU ARE ABLE? I AM ALONE AND WOULD GRATEFULLY ACCEPT ANY AND ALL HELP POSSIBLE ". The result of my many countless cry's for HELP were " ABSOLUTELY NOTHING ". The questions that I ask my family and friends now that I am back in Canada and I feel like I never got away in the 1st place is...." WHY "? Why was I treated so poorly? " WHY "?????????? Quite frankly I NEVER would have believed all of this myself. Especially after this being my 11th time travelling to what I use to think of as my 2nd HOME " CUBA ". Sincerely yours, Ann Frances MacDonald. Best Wishes Always. XOXOXXO

Delightful Resort with Character

The hotel is one of the oldest on Cayo Coco and therefore has a few items that need repair. There was a group of carpenters constantly fixing and upgrading the buildings. The rooms are clean and roomy. As always in Cuba, the water supply wasn't consistent but we were able to shower every day. The staff were wonderful and accommodating and we did some of the best excursions in our many travels.

Great Resort!

The Hotel Colonial never disappoints, the grounds are beautiful the staff are friendly and the hotel itself is like a little Spanish village! We love it there! They have two pools one of them is salt water.

Poor resort

The resort was dirty, the food was not good, service to the bars: zero, no internet connection, zero entertainment, the beach was very dirty, areas also dirty, very poor drink choices. I will never travel there again. I don't recommend this resort.