Amazing staff

Amaizing staff, they made our stay! Especially Lily, Yuliana, Uziel, Kevin, and Salvador. They made the place seem like Home and their energy and happiness was contagious. We will definitely be coming back! I loved going to every activity they held and they made me become a very outgoing person willing to try new things

Perfect resort

Very clean, amazing staff, nice rooms and beautiful beaches. No end to things to do. Buffets were great, a la carte restaurants amazing. Lots of friendly wildlife,including a crocodile pond and flamingo ponds. Jungle like location a bonus. I would definetly be going again.

Nice Resort, Great Stay

Hotel was nice clean, hotel staff were polite, buffets good and ala carte were all good. I have no complaints at all. Next time if we choose this resort I probably would book either in the White Sands or Colonial hotel. I found most of the night events were all going on in that area of the resort. Not a big deal to catch a shuttle back to the Kantenah but still a heads up for future travellers.

Great Week at the Palladium

The resort grounds were beautiful, clean and safe. White sands was particularly beautiful but much quieter than the Colonial or the Kantenah. If you want some activities I would suggest either Colonial or Kantenah, you can always go to White Sands for a more quiet day. Food was very good with many options, nice to try the different a la carte restaurants at dinner. Never any issue getting in, no real line ups. Japanese, Thai and Fish (Emilia) restaurant was very good. Ribs and More not so  [... read more]much. No real issues with food being cold which others have wrote about. Service was very good, staff was polite and we never had any issues. Rooms at the Kantenah (Jr Suite) was ok, not spectacular. Nice balcony, however pretty much all of the rooms look out at the jungle so no real view. When we first arrived the room was damp and musty, but eventually the musty smell went away. Beds were comfortable. Beach was disappointing for us. Only one area really to enter in with no rocks and manageable seaweed. The beach water line was covered with seaweed. They worked to remove this but really not feasible to keep it off the beach. Where you could enter in it was nice and we enjoyed. This was our first time in Mayan so we would suggest that the beaches in Punta Cana, Antigua, Cuba and Bermuda were all nicer. The sand was soft and nice but the seaweed and rocks in the area deterred us. Overall, we would recommend this resort it was big, international, good food and service, good entertainment at night in the colonial. Great week with our 22 & 18 year old sons, who loved it!

Oceanfront oasis

This was our 5th stay at the resort and our 3rd in the Mayan suites. We go for the beach and love the oceanfront room. The resort has changed their buffet style so we will likely not return. They used to have theme nights for dinners, which offered variety, but they now have the same dinner buffet selections EVERY night. Food at each breakfast and lunch location is also the same everyday. We did try 2 a la cartes, which we enjoyed very much, but we prefer the more relaxed experience of buffets.

5th trip to Grand Palladium Kantenah and still loving it!

Very clean resort. Staff are friendly and helpful. Activities are fun, and overall the food and drinks are excellent. Been here 5 times and still loving it! Here are some key differences from last year: First the BAD. 1. The resort complex is made up of 5 hotels. One of which is TRS - The Royal Suites. It appears that TRS is the big focus now as they have taken one of the 4 other hotels and merged it into TRS. What this means is that unless you stay at TRS (Adults only) you no l [... read more]onger have access to the Saltwater pool. This was a disappointment to my kids as we usually snorkel in that pool as there are lots of fish to see and it's a safe environment. 2. Steak House - El Dorado Overall the food was decent, but our waiter messed up about half the orders and some of the steaks weren't cooked as per the order. 3. Service at Grand Azul - They seem to be under-staffed at the Grand Azul, as the service can be quite slow. It's an outdoor buffet, so the only service required is drink orders and table clearing. Prompt table clearing is important as the animals will come into the seating area to pick food from the plates if they are not cleared away. Need more staff here at lunch time! 4. Umbrellas in the room! - It rained a few times while we were there and it would have been nice if there was a courtesy umbrella in the room. 5. Beach Bar table service was a bit slow. 6. Breakfast Buffet - Always seemed to be a shortage of ketchup for some reason. Now the GOOD 1. They expanded the beach bar which now has more seating. 2. Breakfast buffets are still absolutely amazing...everything you could want. 3. Hector from La Hacienda provided wonderful service at dinner. 4. New ping pong tables are top notch and the central location is also better than under the trees. 5. Big Chess is back!!! Thank you!! My kids and I LOVE the big chess board and pieces, and given that it was always being used, I guess lots of other people do as well! 6. Daniel (bartender) at the beach bar was excellent. 7. Alberto who delivered drinks by the pool near the Grand Azul was excellent and always stopped to ask if we wanted drinks and never messed up a single order! 8. The Animacion team are fantastic, specifically Axel, Alexia, Alejandro and Brandon 9. They implemented TV screens in the lobby that shows the GPS location of the inter-lobby trains....very cool as you can now see how long you need to wait, and can make an informed decision to walk if you prefer! 10. At O'Pavao restaurant Lorenzo, Alberto and Federico provided Excellent service. Although the cuts of meat were sometimes chewy. 11. New Buffet: La Dahlia: This was going to be a negative point originally, as they removed the giant Kabah buffet and replaced it with this smaller one. But it is fantastic! Service was excellent, food was amazing, and the decor was just great. Loved this place! Froylan gave us excellent service there as well! 12. The Animacion team would walk around with large sign boards explaining what activity was happening and when. This is a great idea! Very easy to see what's going on. 13. Casino night was so much fun!! Well done whoever dreamed that up! You need more tables and chips for next year! 14. Portofino Restaurant - Being of Italian descent, I was skeptical about this place but my wife wanted to go. I thought the food overall was very good, and Basilio provided great service! One tip for the chef...the centre of my ravioli was cold....make sure you let them heat through properly! 15. Lots of live music all over the resort. Very nice touch. 16. There were "Pop up" bars making specialty drinks in the White Sands resort which was a very nice touch and allowed you to try something you might not have otherwise considered. Great idea!! 17. Don Julio Reposado - Excellent Tequila. Thank you for stocking this wonderful spirit! Overall we were extremely happy with our choice and would likely go back again!

Palladium Kantenah/Colonial Relaxing

We requested a resort with good food, beach and entertainment. Grand Palladium is truly grand meaning it’s huge. I knew it was going to be a large complex but was not prepared how big. Upon arrival we where greeted with a refreshment and checked in. We decided to switch hotels from the Kantenah to the Colonial. We switch because the Colonial was more central and close to the nightly entertainment. The grounds and public area where very clean and well maintained. Staff was very friendly [... read more]. Room was a good size. The beds where extremely soft and a little uncomfortable for our liking. Dinning rooms where very well decorated. Staff very tentative. A La Carte restaurants where good. No reservation was required but we did have to wait for 20 min to get a table. We mostly ate breakfast and lunch at the buffet. Unfortunately, we noticed that the food was the same everyday. The selection did not rotate much. Also, we found that the food at the buffet was cold. I was expecting the food to be much better. We found it was equal to the food we had in the Dominican Republic last year. We booked “Room Deluxe Imperial Club”. We don’t remember what we where suppose to get with that. We did receive the $1250 coupon book but the deals where better at each location. For example: the coupon book had a $30 coupon at the spa. We received half price from a spa representative on the beach. We did get a bottle of sparking wine in our room. It was fun to see the pink flamingos in the lobby and the crocodile cage. Lots of iguanas and weasel like animals in the mangroves. Unfortunately, mother nature did not provide sunshine but that was no fault of the resort. It was very cloudy and cold the week we where there. Had a little sunshine on our last day. We would not go back to this hotel.

My favorite all inclusive resort to date

This was our 4th visit to the Grand Palladium on the Mayan Riviera.....3rd stay on the Kantenah side. The grounds are huge and well kept with extensive walkways throughout the property.... We really enjoy being able to walk for kilometres through all the natural vegetation.... Mangrove swamps and "jungle" and there no shortage of wheels to get you from A to B if you don't like to walk. The pools are amazing as is the beach. You can walk for about a 2km stretch along the white sandy beach. Y [... read more]ou can snorkel, kyak, windsurf etc. The entertainment staff always have activities planned - rain or sunshine and besides a nightly show there is live music and fun themed party nights. There are so many choices of excellent restaurants..... ( no reservations required) and lots of bars, so no excuse to ever have an empty glass. The staff are so friendly and will go out of their way to help you and to make your vacation a memorable one....a big thank you to the entire Palladium team. This trip I'd like to make special mention of Jonathan who manned one of the nightly liquor tasting tables near the colonial lobby who made us some wonderful drinks and entertained us with his tricks and singing and had us stopping by every night to try something new. I think this resort is a great place for anyone.... couples, family, groups, weddings.

Fourth Time at this great place

The preservation of natural areas with boardwalks passing through is wonderful. The water moats around the restaurant are gorgeous. The food is great. I love the no reservation needed policy for the restaurants. The beach is beautiful. The staff are outstanding.

Wonderfull resort set in a mangrove forest.

Grand Palladium Kantenah is one of three Grand Palladium hotels all within walking distance from each other with access to all three at all times. They share 9 great restaurants plus a few buffets. I would consider the buffet to be very standard and most of the restaurants were very good. Staff always friendly and helpful. The thing we loved most about this resort is that there are no highrise hotels. All rooms are in 3 storey villas spread out in a gorgeous mangrove forest. Trails throu [... read more]ghout the forest will lead you to various pools and beach area. We were there in early January and did not see any insects or bugs which surprised me considering we were in a forest. There is approximately 2.5 kms of beach that you can walk in front of the resort. Mostly beautiful sand with a few areas with some rocks. The resort was very clean and our bed was comfortable. I would not recommend this resort for anyone with mobility issues as there is a lot of walking to do. They do offer transportation via golf carts/trains but we found these to be inconvenient and prefer walking.

Fantastic resort

Food great, beach great, entertainment great!!! Best time!!! The ppl were wonderful !!! The resort was extemly clean and premium booze!!! Loved it, rooms were good but wish they were bigger ... not enough room for 7 days

Amazing Resort

Awesome Resort! The foods are great and had different variety. The staffs are friendly. The resort are clean. No mosquitos and bugs during day time especially in the night. The facility and the beach are very cleaned.

Best resort

We visit the resort in december as a couple for the first time in Mexico.We visit Cuba and Dominican Republic before but Mexico is way far better compare with the other two.No issues at all , food ,accomodations and transport were great.Congratulations for Grand Palladium Kantenah team! Val

Second time and still great

We are a family of five and Kantenah rooms fit all of us. Really enjoyed the resort, food and excursions. The kids really love the white nosed coaties We came three years ago and plan to come again in the future.

Great Trip

We had another great trip to Mexico to the Grand Palladium Kantenah, it is our yearly trip that we have been doing for 10 or more years now. The resort has been doing reno's all over the place so it just keeps getting better all the time, the people are very friendly and helpful, the food is fabulous the beach is great you can't ask for a better place to spend your vacation. Our only complaint was the ride back to the airport, the driver showed up 40 minutes late to pick us up then he drove [... read more] like a maniac in heavy traffic doing 140kph until someone screamed at him to slow down and not try and kill us, we did make it to the airport a little shaky but in one piece. We are already planning a return in April instead of going back to Cuba.

Simply incrediable

the Palladium Kantenah is an amazing resort. Always clean, pool washrooms cleaned on a regular basis, dining room quick turnovers. The Staff can't say enough about them, happy, willing to service, pleasant, smiling, always there when you need them. The al cart restaurants are delicious and a wide selection in the buffet. Aqua Excursions are simply incredible. They have an amazing staff and any beginner would feel comfortable, very knowledgeable and patience

Love this place!!!!

Our third time here and it's even better than before!!! The food has improved greatly this year, not that it was ever bad, but it's even better than it was. I can't say enough about the kind and friendly staff, they are amazing!! Love the dive shop through Aqua Excursions. Took a 4 day course with them and then went back for more. Rudy, Chris, and Poncho were absolutely incredible instructors, I'd recommend them to anyone!!!! Already planning to return in the spring!!!

Nice resort, excellent service and good times

We traveled the week of Nov 27th for a 7 nights stay. This was our 2nd stay at this resort. The resort is beautiful, clean and well kept. I was pleasantly surprised by the beach, the 1st time we traveled to this resort a few years ago we could not swim at all, too many waves, corals, rocks...This time the water was calmer and the ocean floor was sandy with lots of space to walk without getting hurt by corals and rocks, did not even have to wear water shoes! There are lots of stingrays though t [... read more]o watch out for! :-) The food at the "a la carte" restaurant was great and better than the buffet. We purchased a special package "Club Imperial..." and to be honest, I did not see the advantages that this special package provided us with, expect for the direct transportation from and to the Cancun airport. All other, supposedly benefits, like separate check in, beach towels easy access, restaurant reservations, better rooms, were superfluous, seeing other friends that traveled with us (who arrived the day before and did not purchase this special package) got all the same benefits at no extra charge, furthermore we got the same type of rooms, no better, than them! The riviera side of the resort was closed due to renovation, it is actually going to be transformed into a luxury adult only area, looking forward to it! The service from all staff we interacted with was excellent!! We definitely recommend this resort and will return for sure.

Great family vacation!

The staff are so friendly, always welcoming and helpful. Special thanks to Brenda and her crew at the mini kids club. They put in a lot of time and passion in the activities for the kids and it meant a lot to us. Room was really clean, grounds were very well kept. We really enjoyed walking around the huge resort everyday and all the wild life to see. Kids pool was a lot of fun for our 2.5 year old. The beach was beautiful. Plenty of restaurants to choose from and a very wide varie [... read more]ty of food in the buffets. We really enjoyed our experience at this resort. Being there for their independence day celebrations in itself was an amazing experience. We were happy to celebrate a very meaningful day with the Mexicans. Thank you!

Wonderful Resort

The room was great...very clean, best maid service ever, always a beautiful sculpted art piece from towels....beds super comfy and also the pillows...lots of hot water for showers...the whole resort was kept clean and repairs always being made...food awesome...pools beautiful and warm....beach in front of our resort kentanah was nice...the odd large stone, but easy to see...waves very soft ...enjoyed our 9 days there...would recommend for a relaxing vacation.