Can’t complain

Rooms super clean, grounds very well maintained,pools Awsum and clean,beach amazing water was super calm and warm, lots of see food and pork,staff very friendly and ready to serve, some shortages of certain foods but acceptable all in all 5star

Good resort

Its a resort for retired people or someone that wants a calm vacation. If your young and looking for a party this is not it. The food was good. I did upgrade to royal service it is worth it. The beach was not that nice and was not cleaned. Most of the staff aren’t friendly there was a couple of them who were really nice and funny who made our trip better. Orestes wonderful bartender!

Good

The grounds were under construction when we first arrived on Saturday and our rooms were not ready. The reception desk was a bit disorganized and seemed flustered at times. Food was a hit or miss but Out of the 3 restaurants that you could book the best one was the Japanese Al- cart. Very entertaining and food was hot. The buffets was ok but a little disappointing with limited selections. The staff did what they could do and always trying to please the guests. Our room was well kept cleaned b [... read more]ut we also left many small items and a tip for the maid everyday. By Monday you could start to see changes with the grounds, the food was improving and the pool area was starting to look cleaner. One issue that should be noted was a few quests felt it was there place to grab the pool side chairs very early with towels or books. As well as allowing guests to sit on top of the swim up bar when you are trying to be served a drink. No one ever asked them to get down. The entertainment was ok but nothing to brag about. I give credit to the performers who did their best and always had a smile on their faces. I would rate this 3.5 and on the upward swing to improving.

Resort was nice

Our vacation at this resort went as expected. Weather was great. Food was plentiful and had free bottles of water every day. Room was large and very clean. Shower had lots of hot water which was a pleasant surprise. The restaurants we went to were definitely the highlight of our meals. Unfortunately the resort seemed short staffed at times and there was no security to be found. Overall we enjoyed our week but would probably not go back.

Fantastic Vacation!

Our first time at this resort, not our first time in Cuba and we were impressed. Despite the shortages and issue they are dealing with, we had everything we needed to enjoy the week. Plenty of food, we took spices and condiments. Lots of great drinks and COLD beer! We’ve never been to anything higher than 3 star so we were definitely impressed and will be back to Cuba!

Amazing beach

The grounds were so well taken care of, it is beautiful. Lobby and restaurant are very nice. The rooms are a bit dated and could be cleaner. The floors were not cleaned ever day but overall acceptable as we only were there to wash and sleep.

Beautiful resort!

We thought the rooms were spacious and clean. The bed was king size and new. No problem getting chairs at the pool or the beach. Front desk staff were helpful and spoke English better than many. Food shortages continue to be an issue. Book your al-a-carts and keep an open mind. Our sixth time to Cuba and we would go back to Paradisus Del Mar.

Cuba

The resort was okay…where does one start with the issues…we had a kettle but no condiments, twin beds in an adult resort, no hand towels or wash cloths, had to use the same bath towel all week…now for the food…best meal all week was going into Varadero for pizza…worst buffet I have ever tried, a lot of sauces to go on?… Entertainment…well, after a night or two how much dancing can one watch. Now for the trip home…what a nightmare, waiting 9 hours to be picked up, finally getting to the air [... read more]port and told Sunwing was offering a complimentary snack for the inconvenience…we got a stale hotdog bun with a piece of cheese and a bottle of water…now let me ask you…would you entertain eating a hotdog bun slapped with a piece of cheese…people where choking it down with the warm bottle of water…

Beautiful Resort

The grounds and public areas were beautiful and well maintained. Our rooms were exactly what we expected with the amenities we were looking for. The resort went out of their way to meet all of our booking requests and we all had lovely rooms on the same floor. The beach was outstanding and the resort facilities met all of our needs. The staff continually went above and beyond to meet our requests and they were warm and friendly throughout our stay!

Paradisus Paradise!!!

Weather and beaches are beautiful!!! The grounds and structures were manicured and freshly painted with a few upgrades. However the air conditioning should be upgraded. We had issues where one night we had no air working and two other days where air conditioner was noisy and water was coming down the wall. We did get compensated for this matter. The food in cafe was subpar because of their supply chain. The finer dinning areas food was good. We never went hungry. Some limited choices for drinks  [... read more]but always found something we enjoyed. The staff on the resort was so friendly and helpful! They made the experience enjoyable.This is our 4th time going to this resort. We know they have issues and keep this in mind when booking our trip.

We had a very nice Trip despite the “flaws”

This is our 3rd time to cuba, so im going with a attitude that what ever can go wrong likely will….. That being said We had very Nice trip, The resort needs a bit of “paint” on a few spots to bring it up to the star quality listed, we checked into our room, after we checked in a few hours later we noticed it was quite warm…. Sunday am we check with the staff and heard one of the main AC units was broke down waiting on parts…. So the first 4 days no a/c, then Sunday i woke up with bites , i thi [... read more]nk they were no seem, I'm alergict to them…my legs swelled, my arms, i had 31 bites 1 leg 35 on the other, this is not really the resorts fault…. The food was awesome, first time i can say that about cuban food. But we really did enjoy it…… if your going for rum and coke you will be disapointed, but if you adapt to the rum punch/ PinaColada , ect you will love them… Beds were very comfortable the staff wonderful. Bread was hit and miss as was so,e dairy but thay doesm’t ruin a vacation for me…… all in all we had a wonderful trip even thoight we had glotches along the way!

A nice resort

Grounds were very well maintained…..and very clean. The staff work hard to keep rooms clean. We were very happy with the accommodations. They seem to have a shortage of fresh water and our room was not replenished daily with the promised two bottles. Washrooms were shy on toilet tissue and paper towels but we brought our own along just in case. No bread or rolls at lunch or dinner and two days without it for breakfast. Shortage of fresh eggs and had none for four of our seven days. There w [... read more]as a lack of choice or variety in the main dinning area but what was available was tasty and plentiful. The specialty restaurants were very nice and food was quite good. No soft drinks for mix at all. We opted for yummy pina calotas. Beach was fabulous and lots of chairs available at both the beach and pool. The pool was beautiful and very well maintained. Entertainment was good…our main complaint would be how loud the music was all the time and especially during the entertainment. We left a couple of shows because it was too loud. This was our third visit to this resort.

Honest review

I have been to Cuba many time pre covid as well as twice post covid. Cuba is really struggling right now and if your going to go to this resort please go with an open mind. The beach is beautiful, the people are amazing, the weather is fantastic and it’s a cheap tropical all inclusive vacation. Everyone knows you don’t go to Cuba for the food. There was always food to eat and things to drink but the selection was limited to rice, beans, chicken, eggs, bread and some veggies. Knowing this we brou [... read more]ght our own snacks and comfort foods from home and ever went hungry. The rooms are dated and smell a little musty but that’s typical for a tropical vacation. The water pressure in our room was very low and we didn’t have hot water but it’s hot outside and nice to cool off with a cold shower. We knew what to expect going to Cuba and weren’t expecting the ritz. We had an amazing vacation our plan was to go on vacation to enjoy the beach and warm weather and that’s exactly what we did.

I would go back.

Washrooms on the resort were lacking toilet paper and paper towels. The loungers on the beach could use a upgrade. The beach is second to none anywhere, just beautiful. The issues with food is numerous. E.G. no pizza at Italian restaurant, really? No bacon for breakfast??

A very Sad experience for my vacation.

The hotel itself was nice. The staff has changed a lot since our last visit 4 years ago. Not as accommodating as previously experiences. Some staff were still great but the newer ones , not so much. While the food in Cuba is never great, this trip was so sad. I felt so bad for the servers, as they had to keep telling everyone they didn’t have any. Napkins were torn in half and forgot getting a second piece if you needed it. The bathroom by the dining areas and main lobby usually had no toilet p [... read more]aper. Very sad and not a pleasant experience. Because I had my purse with me, I was fortunate to have a package of tissues with me. I never left our room without filling my bag. I’m not a drinker but I do like to have a few different drinks when on vacation. They didn’t have the proper alcohol to make the drinks you would ask for. If I expected a piña colada, I would have to ask what is this because it was nothing like it should have been. You might get a glass of wine with dinner but you definitely wouldn’t get a second one, they would run out. Again, not the end of the world but I can’t afford to vacation every year, so I really wanted to enjoy it. I will definitely not return again.

Good resort but no longer a 5 star

Check in was a joke, At least 20 people came in on same plane and arrived at 1, all told at Front desk that check in was at 4 and collected all passports. When everyone came back at 4 pm only one person checking in everyone and was obvious no pre work done. Took 10 minutes a couple to check in. First day no towels in room, took 2 trips to get towels. Requested distilled water and while front desk said it would be in room never brought the whole week. Some bar staffs English is lacking so order [... read more]ing of drinks was a spin of the wheel. Bartenders in Piano bar, cigar bar and down at beach were excellent. Cleaning and maintenance of washroom nearest beach was non existent all week. Rarely was there toilet paper in the public wash rooms. You did not want to know what you were stepping into every time you went in. 2 out of 4 people in group had signs of food poisoning. Bar fridge left empty all week. Doors missing off the closet. This was my 4th time at this resort. My rating have gone from original Paradisus delivers on first visit to now this is a 3.5 star at best. As a side note it was very annoying to find out that other guests who came in after 1 pm were given rooms well before 4 pm. First impressions count and how Melia manages this resort has negatively impacted how I view this brand. I recognize Cuba has issues with supplies but most of the issues in this resort appear to be around personnel management, maintenance and food prep.

Royal service misses the mark

My husband and I have been looking forward to our trip to the Paradisus Princess del Mar in Varadero Cuba for many years. 4 years to be exact. We have travelled to Cuba many times and have stayed in the Melia hotels. We selected the Paradisus hotel so that we could finally get a swim up room and live the royal service experience. First let me say the hotel, the swim up royal service rooms and the grounds are beautiful. The food and the drinks were good given the challenges facing the Cuban p [... read more]eople. The maids did a lovely job cleaning the room. Where things come short is on the royal service. This was very disappointing as I said we were so excited and we paid the extra for the royal service and the swim up room for this trip. The assigned butlers did not always attend to requests and when they did it was not timely. We spent days by the pool outside of our room and no one came by to ask if we need drinks- we went to get our own. These are small things I know, however they are part of the royal service promise. As I looked around there was not a lot of staff around to serve the guests. We often waited for drinks at dinner and at the bars. While food and drink and room repair quality are not always in the control of Cuban resorts due to shortages, how people are served is. And I don’t believe the staff levels were adequate to provide the royal service we were so looking forward to. This resort is missing the mark. Also for the first time we have ever seen the beautiful Varadero beach was not cleaned of the overnight seaweed and garbage that comes on shore, for the whole week!! The beach is the best feature in Cuba and the pride that goes into maintaining them was gone.

BIG DISAPOINTMENT

We spent 11 days there. At breakfast, there were very long lines if you wanted eggs or an omelette, at least twenty or more minutes waiting. Need to have a better toast making station with butter, jams, peanut butter, etc. No syrup available for the pancakes. The buffet was not up to standard. The specialty restaurants, Japanese and French were quite good. The Italian Restaurant was not good. The wines were generally good as well as the bar service. Very friendly staff. Rooms and grounds need  [... read more]some tender loving care. Stayed in Varadero about 20 plus years ago at a 4 plus star and were very pleased.

Moved after 3 days!

This resort was the worst I have ever been too! After no hot water for showers and flooding of the entire room we had enough!! We moved to the Meliá International! The Paradisus Del Mar was the worst of the worst I have ever stayed in Cuba. After 30 years of travelling to Cuba all I can say is “ We Are Done “ I refuse to spend anymore more of our hard earned money here! It’s clear if you go to a private restaurant and pay extra for food you will have a great meal. If you pay for all inclusive  [... read more]be prepared to bring your own! It’s up to you what you do with your hard earned cash but after this trip we are definitely done!

Paradisus Princess Del Mar

The resort itself is immaculate, which really impressed us. We had problems with our first room as the power kept going out so they shuffled us in the dark, not lending a hand at all to a room down the hall. Same exact room. Very clean. However, Glen was on the deck and noticed the sliding door handle was broken, obviously hadn’t been fixed. Our toilet ran all the time as well. The rooms are freshly painted with nice furniture and very comfortable beds. Our bedding was never changed during our t [... read more]ime there, nor were we given fresh towels. The food that they supplied for the buffet was in abundance.