Amazing

I thought the hotel was superb from the time we got to the resort till we stepped into the shuttle. Even the bell boy made sure that Air Canada came to pick us up on time. From the room which faced the beautiful long winding pool, to the almost secluded beach, to excellent staff from the bar to the restaurants to the cafe, to the very details of a very very clean tasteful room. I highly recommend staying at Dreams Punta Cana Resort and Spa. Every morning I was welcomed for breakfast by Simon w [... read more]ho was very upbeat and happy. The staff at the beach and restaurants were polite, professionally dressed and go out of their way to help. I would only recommend one thing that the food menu could be one notch better. There were no shortage of restaurants and lots of food. I suspect Dreams is doing the best with what is available and I appreciate it. I am very very happy about this resort and have already recommended to my friends.

Amazing Resort !!!

Enjoyed every aspect of the resort and my time spent there !! Would definitely recommend and go again !!!The staff was courteous and friendly. The shows and entertainment were first class . Can’t wait to return !!

Great stay

This was my first all inclusive and Dreams is the one i choose  based on reviews.Me and my daughter had a great stay. It would have not been great without the amazing staffs. my daughter got sick and had to go to ER where we spent half a day and Larrisa from the conceirege were through with us in the hospital.She voluntarily accompanied us and was a great help as the doctor did not know english. my next thanks goes to the explorer club's Carole and other staffs for excellent kids activity plann [... read more]ing and execution. The next highlight was the entertainment team. This is par excellence.Especially Dilennys your performance  was so versatile and elegant. you stood out. Finally as other reviewers mentioned, though miner, the door locking issue were there in both of the rooms i changed during our stay. The hawker issue is annoying that was the very unpleasant welcome to us.my daughter was scared as it apeared to be intimidating to her. Only complain about food is there were no fresh coconut water..

Declining since last trip

Have visited this report approximately 5-6 times since 2010 (family vacations). - Grounds : Beautiful and always well-kept - Service : Decreasing in room maintenance keep-up (light-bulb out for 2 weeks, door wouldn't close without being slammed shut, ceiling in bathroom fixed multiple times during stay)- Also met quite a few people on this vacation that had other room complaints. - Staff : Majority of the staff are extremely friendly, approachable and engaging with all of the resort guests [... read more]. However, this trip there were a couple situations where an employee would ignore or place another guest above me or someone else for the extra tips that many give- I believe in tipping (even at all-inclusive resorts) however, when my service is disrupted because someone else has given an employee a tip it can be disappointing. - Premium club members : Better alcohol- but, you have to go get it yourself as they have no waiters for this bar. This club bar is air-conditioned and provides snacks almost all day which is nice. As a premium member you get access to an extra breakfast and lunch spot- Oceania, which is a nice addition. But, aside from these pro's it is not worth the extra money in my opinion. - Will probably try a different resort the next vacation as it was difficult to get our issues resolved, the room maintenance expectations from our previous trips has declined, and there seems to be less going on around the resort- Entertainment team is very hardworking, but there seems to be less of them around and, doing less activities.

Many good features but not worth the price

FIRST IMPRESSION/STAFF There was good and bad. Upon arrival the first thing I noticed was that the resort may have seen better days long ago in the 90's perhaps because the décor and colour scheme is tired and outdated. Lobby furniture was could use upgrading. It was clean though and staff were very welcoming and kind. The staff in the hotel were actually the highlight of this vacation! Can't say enough good things about them. GROUNDS This resort is definitely clean and manicured. Crew ar [... read more]e out there manicuring the greens consistently, wait staff clear empty glasses and cups and its never in a disarray. If cleanliness and manicured shrubbery and plants is is your thing, you will be very happy about this. POOL/POOLSIDE There is one continuous pool that goes through the entire resort in a lazy river sort of style. it isn't deep, my children were able to stand up in it so if you like pools with a deep end, you won't find it here. The pool was always clean. The bars around the pool are well-serviced also and wait staff come around quite often to take orders which was fantastic! LOUNGE CHAIRS This one is a negative. For the amount of money we spent to stay at this resort, our expectation is that there should never be a battle securing lounge chairs by the pool . We like to begin our day at the beach and spend the afternoon by the pool and so we found that often, we had to scour the resort for free chairs and sometimes were unsuccessful! This was frustrating. People would get up early, leave their towels on the chairs and take off for hours. The hotel does have a policy in place where if you leave your personal belongings unattended for over 15 minutes, they will remove them but I never saw this practiced. Not to mention, I think that time frame is too short because if you leave to have lunch for example, with every intention of returning, I don't think you should lose your spots in 15 minutes! Kind of dumb, they need to just stock up on more chairs. ROOMS/HOUSEKEEPING The rooms were nice enough. I've been to cheaper resorts with larger, nicer rooms. We did get adjoining rooms which was ultra convenient. The linens and beds were just okay.. again, not what you would expect when spending the amount of money charged but they were clean. We were celebrating a landmark event on our week away and we had to request champagne to be left in our room. No extras were provided even though the staff were made aware by our agent that we were celebrating so that was a disappointment. I've stayed at cheaper resorts in Cuba where everyday, there was some daily creative decorative art using the linens left behind,sometimes chocolates etc. The maid missed the window to clean our room twice during our one week stay! We were up early and out the door, returning once after breakfast to gather our things for the beach so we left our "clean room" door sign on from about 9:30 am till 4:30 everyday. 4:30 was when we went back to nap before dinner. In our opinion that was ample time to tidy our room but like I said, twice we returned and our room hadn't been made up. That to me is a HUGE fail for the standard expected at a hotel that charges so much! You want to charge top dollar and get repeat business? You need to deliver that standard continuously or reviews like this one will keep popping up and your clientele will slowly diminish. DINING This is the one area where I saw a positive difference from cheaper all-inclusives. I would say this is about the only thing that stood out and sort of made it feel a bit better that we spent so much. (A "little" better). Daily the breakfast buffet was stocked with options. Items were fresh, hot, well-stocked and there was always enough. Same thing at lunch. No long line-ups to eat on the week we went but perhaps if the resort were busier, that would have been a possibility. I'm not going to say the food was gourmet but the a la cartes weren't just buffet food, presented in a different way like many resorts try to pull. You actually have different items to choose from. My favourite a la cartes were Oceana and La Trattoria. The Grille (steakhouse) gets mixed reviews but my family liked it. You don't have to make reservations at the restaurants in advance or at the beginning of the week. It's first come, first serve which we quite liked! We never waited very long for a table. Its not a culinary experience or anything but food is good enough that you won't starve and the desserts are the highlight! Everywhere you go there is dessert and delicious! SMOKING The hotel allows smoking in the open-air areas of the property. To us it was bothersome but if you're a smoker you will love it! I mean, it's 2019 and with all we know about second-hand smoke and how harmful it is, and with this being a "family resort".. I don't think this is a positive. Smoking should be enjoyed outside. I get how there needs to be an area for this but in a café where different people are sharing the space, it becomes very intrusive and annoying!!! This smoking policy is as outdated as their décor! ENTERTAINMENT Firstly I need to comment on the entertainment staff. What a fantastic group of people! They did what they could with what they have and the shortcomings in the entertainment were not their fault at all as I have no doubt they would rise to the occasion if given the opportunity! . Special shout out to Pokemon!! This guy was everywhere all the time, making your day brighter, acknowledging you every chance he got and making you smile! Way to go Pokemon!! SO this is the reality..Two nights were great. The circus night and the Pirate show. Other nights were weak. I have to give props to Cuba for entertainment as this resort made them look like American Idol !! In Cuba the talent is stronger in my opinion. Of course I need to exclude the carabret style singers in Cuba which make everyone cringe to watch but I am talking about the magic, dancing or acrobatics in Cuba.. they are just much tighter!! As a result of the weak entertainment at this resort, nights were a tad boring. We had to resort to being creative to have fun. We would just talk, play games and have drinks and that was fine but again... "THE MONEY SPENT" .. you'd expect more dazzle entertainment-wise! BEACH The beach was okay. IT wasn't perfection like Cuba (you can tell I love Cuba) but it was fine. I think the most annoying thing was the vendors trying to sell stuff to you but even this wasn't overwhelming. The beach was well-manicured but for me being a beach gal... I wouldn't want to spend another week on that beach. Water wasn't crystal blue, sometimes it was dark and murky. There are much nicer beaches out there but this is the Atlantic, not the Caribbean!. This of course bares no reflection on the resort itself but worthy of mentioning. If you're more of a pool person, maybe this will be a non-issue for you!

Good resort

We enjoyed our time at this resort. It is an older property and the rooms are dated. The buffet and a few restaurants have no air conditioning so it can get warm. That being said the service we experienced was great. Food was good and drinks were good.

Good trip

Food good Hotel to big and old Rooms were not cleaned every day Late to check in Beach is great To many people trying to sell time share Far away from the city Evening shows are average Would not return

Great Family Wedding

Great staff, beautiful beach and such a relaxing pool which follows through the entire resort from one end to the other. The wedding was beautiful and the coordinator did a great job tying up the details the day of. All in all we all had a wonderful week!! Thank you

Very nice resort

Grounds of the resort are beautiful. Needs improvements like providing more air conditioning restaurants or at least more fans . Needs improvements of air conditioning in rooms,not all working well. Problems with plumbing,some rooms got fladded.

Once we got over a horrible welcome, it was a good trip

Upon our arrival, we found that our travel agent had neglected to send the registration information for one of the people in our room, to the hotel. The desk clerk & manager were not willing to accept the hotel confirmation that we had been sent to me, that included this third member. We were checking in with a large wedding party. The mixup with our room resulted in us having a 3 hour wait before we were given a room after paying a $300 deposit. During this time the staff would not allow us [... read more] to sit down in the lobby, or eat - it had been a long day of travel & was 12 hours since we had eaten. This ordeal could have been made a little more bearable if we had been treated with common courtesy & hospitality. The room we were given did not include the cot that we had been promised for my granddaughter, nor enough towels for 3 people. I have yet to receive an apology from the resort or the travel agency. I will certainly never book again with trip central.

Great Resort

Dreams was great. Immaculate resort, great food, awesome excursions and friendly staff. The resort including the rooms were extremely clean and the cafe has great coffee, donuts and cakes. Overall we all had lots of fun!

Dreams Punta Cana May 22-May 29

Pros: Affordable, nice weather, awesome pool, good activities, great entertainment, pevonia spa Cons: Loud resort- hard to sleep, terrible beach area (unusable), no hot tubs or adult-only area, limited food options between 4pm-6pm and 11am-12:30pm. Verdict: We wouldn't go back. We learned alot about what we want out of our vacations! Next time, we'll pay more!

Dreams Punta Cana

*The resort was very nice - grounds were well kept. *The staff were very friendly but most spoke very little English. *The food was quite good and lots of variety. *There were ample loungers so no need to get up early to reserve one. *Standard rooms were very small. *It was very difficult to understand the announcer for the entertainment. *Great service at the restaurants and bars. *Loved the 1/4 mile long pool with pool loungers but the pool was very dirty.

Just Dreaming Vacay 2018

Resort grounds were excellently maintained. Really liked the pool setup, lots of areas with pool chairs and somewhat of a feeling of privacy. Beach was nice but could have used more umbrellas. Room was well maintained. Bathroom could use an upgrade. Mattress needs to be improved. Food was far below par. Many of the buffet foods which should be hot were served cold. Japanese hibachi was excellent except for the tough beef. Our initial 24 hours on the island was filled with agressive sales  [... read more]agents looking for us to upgrade or purchase additional packages. We came for a vacation and rest and were ready to leave within the first 24 hours, due to the constant harassment and what seemed like trickery. Most of the staff on the grounds were friendly and accomodating. When we booked our holiday our travel agent assured us that we would not encounter Spring Break partiers (College crowd), they landed enmass the day before we left. Taking over the beach, the bar, the pool and making excessive noise all night.

Great Resort

I would definitely recommend this resort. The staff is extremely friendly. The grounds are immaculate. The rooms are clean, but a bit outdated. The food overall was excellent. The beach was superb.

Great resort

Very beautiful property and really enjoyed the long pool. We were able to do an ala carte every night and only duplicated one night. The club zone for teens was nice but not as many teens hung out there as we had hoped.

Good resort but have seen better

The resort was adequate in terms of facilities and food but needs updating. The furniture and decor are dated. Food variety could be improved. It was she same food day after day. The pool area is nice and well maintained but if the resort is busy, it seems that they can remove your towels and belongings within 15 minutes of your not being there. There doesn't seem to be a constant policy either: we were told 15 minutes, some others 30 minutes and the fine print you sign without reading says  [... read more]45 minutes. We found our belongings removed and someone else in our spot while we went for breakfast. After much arguing (there were plenty others who were equally angry for the same reason) they found us two spots in the sun which we didn't want; we had good spots under the palapa before being removed. Bottom line: our day was ruined. And it makes no sense to piss off 20 people to make 20 others happy. For the rest of the week we were on edge while we went for lunch, or a walk, or even if we were in another side of the pool for more than 15 minutes, in case our belongings were removed. Makes for an unrelaxed vacation. The other issue here was that they try to upsell you a ridiculous VIP package even before you get to the room. We also got conned into a timeshare style AMResorts (the company that owns Dreams) membership selling gig. We thought we were going to just see another property in case we want to stay there next time. Just a caution for those who are not interested. The gifts are not worth your time, unless you are interested in this membership. We upgraded to a honeymoon suite as the deluxe room was too small. That cost us much more. And there was a big ceiling leak in the bathroom which was somewhat fixed, but promptly. The beach had a red flag every day for the 10 days we were there. We realize that can't be helped. But While chatting with someone on the flight back, I was told their resort not far from us had a red flag for only 2 days. Not sure if the sea is wilder at this particular location. The staff were mostly wonderful and very friendly. The shows were also quite good. Food at specialty restaurants was average - we just tried two. Overall, for us, average holiday for 10 days. Not bad, but could have been better, especially for what we paid.

A Great Experience

Overall the Dreams Palm Beach resort was excellent. We found the staff to be very friendly and helpful at all times, especially the personnel taking care of the beach. The facilities were clean and very easy to get around. The food and selection was good and the entertainment was average. The distance from the airport was just right....and we found the airport experience to be fantastic (fast, short lines, quick service).

A great compact welcoming resort

A well thought out resort. Beautifully landscaped and clean. The restaurants will were very accommodating for seating our party of 12. The entertainment team was very enthusiastic.. We enjoyed aquafit and dancing /music by the fountain. The Western show was poorly planned and executed. Lots of shade protection at the beach and pool. Staff were very friendly and accommodating. Our excursion with "Outback Adventures" to a typical Dominican village and coffee plantation was fun and informati [... read more]ve. Off the resort..lots of garbage++ all around ++ too bad.

All round great experience

Dreams Palm Beach Punta Cana is a beautiful setting. Exquisite grounds exceptionally well kept. The ocean is only a few steps from the other emenities. Everything is well layed out, compact but with the feeling of a larger resort. Buildings are a little older but well maintained. The food was excellent and the alacart restaurants are very good. The entertainment team on staff was very good during the day but imported nightly entertainment would be an improvement. We travelled in a group of 12 fr [... read more]iends, all had a terrific time and accommodation for all of us to dine together was made exceptionally well at all meals and locations. Punta Canada is a place to return to.