Beach was terrible

The hotel itself was beautiful. Staff were friendly. Rooms are outdated but still nice. Food was incredible. Be prepared for lots of walking. The resort is massive. If you are a beach person, this is not the resort for you. So rocky and not big at all. Good luck finding a chair also. The tram system is fine but not reliable.

Amazing resort!

My impression about this resort are as : - Ground was beautiful Buildings and rooms very clean Service workers everywhere very professional Food excellent, restorant very clean. All in all, very nice place to be as a four star resort priced well. Everything organised and managed properly.

A very nice place

We enjoyed 10 days in this resort. We have been here 4 times. The ambiance is nice and family oriented. The service was first class. Specially in the a la cart restaurants. They have professional waiters. The grounds are very clean and the gardens well tended. Our room was cleaned daily and left us fresh towels always. We participated in several activities, we played horse shoes the young man named Gerardo was very enthusiastic and very nice. My husband raced in a kayak in the pool, I did an  [... read more]aqua fit class and a Pilates class with Abigail. We were very grateful to Andres the Captain for his personalized service during our dinner. We love this place is good value for your money. We recommend it and we hope to return.

Great resort

Bus ride from airport to resort is long but Beautifully kept resort. Food in restaurants were amazing. Will definitely return. Staff are so friendly and their English is good for the most part. I would definitely recommend this resort to others.

Large Resort

This hotel was well kept. The grounds were nicely manacured. The staff was always working on them. The dining room was very well run considering the amount of guests they had to accomodate.The dining room was closed at 3pm so that they could prepare the the dinner crowd. But there are 2 other places to eat lunch on the premises if you are on a different time table. The rooms are just as pictured. Clean and stocked with the necessities. Although Sometimes they forgot . So you just ask and you w [... read more]ill receive. The entertainment was decent maybe 3 out of 5 stars. The trolly service was great ! We arrived quite late in the evening and to our dismay we were booked in the wrong type of room we booked 2 double beds and were assigned a King bed. So we had to take it for 2 nights and were moved to the right accomodation 2 days later. A matter of inconvience as we could not unpack our things. All went reasonably well after that until the day before we were to check out we went back to our room at the end of the day to find that they had changed our key and we were locked out. they had mistakenly checked us out of the room. Not really happy over that incident. It meant that I had to go back to the Lobby and wait in line for more than 15 minutes in the heat where they said sorry about that we will program new keys for you. All that said overall they were very accomodating in the end. Great place for families, I wouldnt say couples who want quiet and relaxation would be comfortable at the Coba. But the Akumel or Tulum may be a better fit.

Great for Kids

The resort itself was clean, lifeguards at every pool, beach and kids play area, Entertainment employees were great. The rooms were large and clean. Previous reviews mentioned dated resort, yes but hardly noticed. Hard to get into speciality restaurants, group of 7 could not. Had to get up early to get pool chairs, there were no lounge chairs after 9:00 am. The resort was full. Lastly the food was never warm or hot, ever! Same food every breakfast, lunch and dinner at the buffet.

Awesome resort

Very friendly staff. If resorts are your vibe this is definitely a great spot to bring your family. The food is decent as far as resorts go. Tons of activities and lots of great amenities. We had a great time!

Beautiful resort

It's a very clean resort. The grounds were well kept and maintained. The bathrooms and dining were very clean. We enjoyed all the facilities at the resort. The staff members were polite, pleasant, warm and very friendly. The staff members were very pleasant. The kids club was amazing and the entertainment team was amazing.

Wonderful resort

The staff at this resort are amazing. They are always smiling, friendly and will go the extra mile. The grounds are beautifully maintained and are constantly being worked on. The rooms are maybe a little dated, but spacious and clean. Beds are very comfortable. We will definitely be back

Amazing resort!

The Grand Coba in Mayan Riviera, Mexico was top notch! It met all our expectations when it comes to dining, pools, cleanliness, staff and more! The food was exceptional with all sorts of choices and something for everyone. The pools were big and clean and always had chairs available to lay on. The a la carte restaurants were delicious and so was the buffet! The only downfall is the beach is a 5 min ride on golf cart from the resort and it isn’t walking distance.

Bahia Principe Grand Coba - just the resort we were looking for.

This resort was worth the long drive to/from the airport. The staff was friendly, the grounds were beautiful, and the rooms spacious. The pool had enough shaded areas for me, and lots of sun for my spouse. We enjoyed hanging out at the 'quiet' pool. The other pool had the activities for those who wanted to partake. It was also a convenient shuttle down to the Coba beach. On a 7 day stay, you could book 3 a-la-cart restaurants. We ended up just doing the buffet as it was convenient for us, and th [... read more]ere was a wide arrange of food options.

Beautiful resort

Beautiful Resort. Everything was great. We loved the food, activities and entertainment. Kids Club was amazing. Lots of activities. They get kids involved in shows. The Teens Club was also great. Our whole family loved the resort. We celebrated our daughter's birthday... they made a cake and sang for her. The Restaurants were amazing. We enjoyed the service and the food. We will highly recommend this Resort. Michelle at the Front desk was very pleasant. The employees were all  [... read more]polite and courteous. Loved the friendly atmosphere.

Ups and downs

In general it was a good stay - I could be convinced to go back to this hotel, but there are some problems that need to be addressed. The theme of this experience is friendly but ineffective. I'm expecting the hotel to just respond with. Thanks for leaving a comment but not actually doing anything to Make meaningful changes or effort to earn back our trust. Rooms I was put in one of the older rooms. It was much larger than I had expected but also had some problems with it. My main issue w [... read more]as the air conditioning control which was an old analog one and had been set so that it couldn't be made colder than 25°. I come from Canada and was not able to sleep with it. So hot. Staff The staff were friendlier and more accommodating than I am used to in other hotels. I really felt that they were going out of their way to help make my holiday a good one. My issue with the staff was only that they tended to overserve alcohol and on more than one occasion I saw people having to be dragged unconscious from the swimming pool. There was no attempt to control people smoking which happen frequently in non-smoking areas, including snack bar despite signage. In three separate incidents things were stolen from my room, some toiletries, a hat stand and a small amount of money. The hotel did nothing to compensate me for this. Some friends also had toiletries stolen from their room with the same result. Food The food in the coba and Tulum resorts was average. I was surprised that the buffet was a little better than I am used to in hotels in this price range, and also surprised that the à la carte restaurants were a little less good. I. Particular Le gourmet stood out as being no better than the buffet, though the service and ambiance was excellent.

Great Vacation

Food was great especially the fruit and the Tala Indian Restaurant. Great for families, always something to do! The insight shows were good also, coffee in the lobby was great. Some things overpriced though. $26 for a small ball to through in pool etc

Wonderful resort!

We always have an excellent experience at the Bahia resorts. This one is great as there are so many different places to check out, including a few adults only spots. The food is incredible, including all of the a la cartes that we booked. You can't go wrong with the buffet though. The entire team is excellent, from the servers and cleaning staff, to the entertainment crews. We stayed for 10 days and we will very likely be returning for a longer trip next time.

Worth the Visit

The pools and atmosphere were incredible - the entertainment team truly makes your stay memorable. The beach was beautiful especially at sunrise and the pools were very well maintained. The bars were able to meet everyone's needs- although a little under staffed. Alacartes- We were not able to book our alacartes due to technical issues which when brought to the managers attention was dismissed Rooms- The rooms were clean- many little ants though Safety- We had two occurrences during [... read more] our visit that would cause me to state to block your door at night -one 2 maintaince men entered our daughters room without knocking at 10:30 pm for a service that was not requested - when I brought this to the managers attention they did look into it thoroughly- and followed up with a call two days later. However the night after the call someone after 11 pm did try to attempt to enter this room again - It mkase you go hmmm

Great resort

We had a great time. We have always done adult only ,but this resort was so big and the children were so well behaved. So much for the kids to do. Urban show is a must but get there early as seats fill fast.

It was good!

Everything was good But resort is too big And it has too many stairs Everything is far far They had cart service but its not fun Some of the events were not mentioned on the app, we had to ask workers.

Enjoyable trip

We enjoyed our stay and Bahia Principe Grand Coba. We were there for New Year's Eve and was impressed with the big party they prepared. We also liked the 3 story units with 8 rooms on our half of the building on our floor versus a big hotel experience. We were disappointed there was only one volleyball court that was shared amongst the 2 hotels. It would be ideal if a second volleyball court for children was added so people who know how to play volleyball could enjoy the game. The drive  [... read more]from the airport was longer than expected.

Good time!

My boyfriend and I had a great time at Coba, however we had no idea how large the resort was. We had to change our room after the first day because we had a broken toilet, no hot water or pressure and we seemed quite far from the 2 main pools. The front desk had someone fix the toilet immediately and they moved us without any issues. We didn't love having to take the shuttle to the beach but it came regularly so it wasn't that big of a deal. The best thing about the resort was the food and d [... read more]rinks. We got lucky with good weather which made it even better.