Nice resort

It is a large resort so there is lots of walking. Except for the lack of loungers I don’t have anything bad to say about this place. The workers are great especially Paula who works a lot outside of the Black & White bar. She is friendly and has great English.

Amazing resort!

We had the most incredible time at bluebay, the staff was very friendly, the food & drinks were wonderful! Our favourite part was the lagoon just 5 minutes to the left of the resort & spending our days at the pool! We will definitely be back.

Don't stay here

Black mold EVERYWHERE, black spots all over our sheets, pillows, curtains, tiles, aircon was unusable as it spit black gunk everywhere the second it was turned on. shower heads caked in mold, corners of shower literally growing. They didn't change our sheets all week, we even left tips to telry and make it happen. All 4 water taps fall off when you touch them, the bathroom was almost unusable, the sink was literally falling apart, silicone ontop of silicone in top of silicone, growing mold. N [... read more]o hot water all week. We found cockroaches in our bathroom. Doors/patios don't lock. It was repulsive condition. Everyone got sick from the food. The staff is absolutely checked out- the others in our party, my mum and my aunt ordered a double queen room, were given a king room and they wouldn't change their room all week despite having availability. Never stay here.

GREAT RESORT FOR THE BUDGET

I thoroughly enjoyed my stay there, the food was great, drinks were good, the only buts might be the mattress (it was okay, but you can feel it needed replacement) the glass doors for the bathtub need a good scrubbing, and the tabs were bit hard, but nothing that prevented me from enjoying the room and the hotel. The pools were great although they are not heated, the beach was good, as with any resorts, they could have benefit from more lounge chairs but like I said, for the budget the resort w [... read more]as excellent! I will visit again. Do not fall for the presentation, they told me no selling, no money, no time-share and it is true, no time share but some point stuff that required purchasing and stuff.. waste few hours of my vacation there... The spa is great, I had two massages and both times I felt very relaxed. I recommend the Spa. The gym is a bit hot, I don't know if the AC wasn't working or was setup at what temp but yeah, tiny bit hot for my liking. Lots of wildlife so it was a nice experience, my suggestion to the hotel is to have more people at the front desk before/during check-in and check-out hours, update their system because it takes forever to be processed. I read some of the reviews before going and I think those that were discontent were not in touch with reality, you can not have a Ritz experience when you are booking using a budget vacation service.

Mediocre below expectations

The staff are friendly when you first arrive, but near the end of your trip, they prefer to serve the newer guests, no matter how much you provide in gratuities. The grounds are well maintained however, the lobby and all of the rooms are dated and under desperate need of significant repairs Most rooms, including the lobby are covered in mould and condensation, which is unavoidable due to the humidity in the climate. Our bathroom fauct and tub faucets were not secured to the wall/sink. The tub [... read more] had been painted and was flaking. There was mold on ceiling and caulking. The food was OK. The beach maintenance is much better than past reviews have indicated. Just don’t get suckered into the timeshare presentation! I would not go back. It’s way over priced. TripAdvisor and Google should knock off one of the stars be sure to lower your expectations if you are staying here

Do not trust in the room safe

My wallet got lost inside the room safe, nobody knows about it. Please make an inventory of your belongings and sign any form after making sure that your belongings are all complete in there. I am just warning others guest.

Resort

Buffet was not great at either location. Very repetitive. A la carte restaurants were all great! Beach is unswimmable due to rocks and muddy water. There are no where near enough loungers for the size of the hotel. You need to be on the beach or at the pool by 6:30 if you want one. There is no spa, just massages on the beach. The theatre is too hot to watch the shows.

Save your $$$

This hotel is not kept well, the employees are over worked but manage to stay so kind , food was decent and the shows were ok. Pools are crowded and the room we received smelt of sewage. We stayed in building #7, initially were put on the 4th floor but the elevator didn’t work. The sewage smell was there as well. They ended up giving us another room the next day on the 1st floor and boy the smell it’s stayed in our clothes and luggage. For the amount of money you pay you can find better. Ontop [... read more] of being approached for timeshare and tour packages at the airport , at this hotel it’s the same thing , the one guy who said he was here to help us , was just trying to sell a timeshare and tours , and he would not take no for an answer and kept on harassing us all week, he even called me a traitor for not purchasing a tour through him, I’ve never had such an experience in my entire life and I’ve travelled for many years. Please don’t waste your hard earned money and find a different resort.

Resort

Room was good, food was good, swimming pool was good. Beach was full of sea weeds and it smells very bad. Can’t swim at the beach at all. We can’t even walk along the beach front because of the smell. Very disappointed!!

A 3 stars place with 5 stars employees

The resort property needs some TLC. The pool near the beach was not well maintained. But the employees are caring and very welcoming. If service is important to you, that’s the place. Provided red wine was undrinkable so we ordered red wine a la carte. Mixed drinks were good most of the time.

Not great

Rooms not good Mosquitos in room had to asked to be moved Air conditioning not great Not near enough beach or Pool chairs Beach worse one I seen and we travel quite a bit Restaurants not open certain nights Italian restaurant horrible

Terrible Resort

Very disappointing experience. The staff at the checkin counter did not care about the customer experience and were very entitled to say “this is what you get”. The concierge was not helpful at all. The check-in was delayed by 1.75 hrs and the room was smelling sewer with little black flies all over. We had cockroaches in the night. The vacation spirit was ruined by the staff we encountered and the smelly room. The restaurant staff were good and courteous; pool was ok; unclean beach.

You get what you pay for

This resort was generally ok- decent for what we paid. The food was great and the pools were beautiful. But the beach is unswimmable due to being so muddy rather than sandy. Also the rooms smelled quite musty the whole time. Also when I went to check out the person at the front desk told me that because I had lost my one room key I had to pay 30$ US, which I later found out was not true and I’m assuming he just pocketed that money. Very disappointing.

Not great

Grounds were nice pools good our room was terrible flood from AC unit fan and Ac not working moved rooms next day didn’t want to move at 3 in the morning. Food was nice until I got diarrhea 3rd day then food wasn’t so good beach couldn’t swim seaweed and black water . Bad experience

Mexico 2024

Pros: - great staff - 30 mins from airport - well maintained rooms/property - pools were great - shuttle services - warm weather - shows at night were entertaining Cons: - big resort, lots of walking - food was ok - wifi was awful - not so family oriented resort (other vacationers looked at us like differently with a toddler) - asked to have a room directly beside other family members which they couldn’t do - beach barely got used from what we noticed by others Unfortunate [... read more]ly being stuck beside college kids up late, made for long days/nights with a toddler.

Fairly good resort

The resort was great, the wildlife and lush green nature surrounding the resort was unreal. We did enjoy our vacation, the rooms were ok , but could be a bit more satisfying.. but beds were small. Two double beds are not suitable , they have to be queen at least. That was the biggest downside. The food was great, staff were very friendly and helpful. And I wish the resort was a bit smaller overall.. haha.. some days we ended up walking a lot. But overall we loved our stay. Oh they could have mor [... read more]e bars for this crowd. And of course more drinks on the bar menu would be better.

Great resort

Clean , quiet rooms . my ac worked great that was my saviour when I needed to cool down . Food was great . They were always a help getting a taxi to town or finding destinations for me . Building is older but it’s clean and well taken care of .

Enjoyed our stay

The blue bay is beautiful. It seems like and wcoresort with its " jungles" and waterways everywhere. The staff is very friendly and helpful. They enhance your stay. They are quick to accommodate you and ever pleasant. The food is easily the best we've ever experienced on resorts. They do not run short and there is a good variety. We so enjoyed the buffet that we didn't even try the a la Cartes. Also, they mix great drinks! The downfall is the beach; it is nice, but the water off of it  [... read more]is not pleasant. It's very dirty, presumably from the sand bunkers they have off shore to minimize debris. The beaches on either side are nice and not a long walk.

Value for Money

What worked well 1). Food options are good with variety of meals & food items. We found buffet better than dinner restaurants 2). Resort is big hence be ready to walk or use resort rides 3). Drinks are fine but not great but many options available 4). Pools are big and clean 5). Overall service is good, staff is respectable with courtesy What Didn't work well 1). Rooms aren't new, you can see mold on roof/wall or in bathroom mirror, smoking stink , some may have lizards 2). Bad [... read more] experience at Italian restaurant we went to for dinner. Waited for over an hour for food to come, only to figure pasta was half cooked & sauce was like milky liquid & water. We didn't eat. Were celebrating daughter's 16th birthday there and had ordered cake 2 days in advance but Italian restro didn't have our cake. So we had left the restro without eating food and didn't celebrate birthday there. 3). Beach there can not be used. Means you can not go into the water as water is not clean & reef keeps coming on to the shore. You can walk on the beach but can't sit and enjoy as there is stink in the water. Their pool is right along side the beach so you can enjoy the oceanside view but can't be in the beach water.. If you are looking for a beach to relax in, this isn't the resort for you

Rooms and beach not great!

10 days in Mexico. No sleep for first 3 nights, European spring break so Spanish students partying, fighting & slamming doors all night. Changed to a different building, 2nd room was mouldy smelling, likely due to leak from upstairs shower when used, and my husband has asthma. Air conditioner quit 2 nights in a row and he couldn't breathe, so moved to a 3rd room for the last few nights.First and 3rd rooms had only a few news channels in English. Mouldy room had upgraded cable tv, including Disne [... read more]y, so more English-speaking channels. Pool was kept clean and tested regularly, room stocked with water, pop, beer, daily. Not enough chairs at pool, always crowded as beach wasn't great. An hour & a half sales pitch for time-share lasted 4 hours, then it rained all afternoon, so one whole day was lost. Part of sales pitch was a "complimentary" breakfast at the beach, which was actually the same restaurant everyone used, so definitely not "complimentary". We had breakfast and lunch there for the rest of the trip, and supper at the main buffet, which was not air-conditioned. My friend lost her phone during the last day or two, staff were not very helpful. It was turned off, so she couldn't track it. Did 1 excursion to Mayan ruins at Tulum, rented a van & guide for the 6 of us so we could see the ruins in the morning when cooler. He didn't listen to us, and we were there at 12 noon anyway, instead of early morning. Two of us use canes, and weren't warned about how much walking it involved, or we would not have gone. Definitely not the best holiday we've ever taken. Memorable for all the wrong reasons.